Historia awarii Officient

You may experience issues when opening attachment in Multivers Online using the Edge browser in the AVD-environment. When doing so you will get an error message stating "This page is blocked. Your organization doesn't allow you to view this site". We are investigating the issue at the moment and will keep you updated as soon as more information becomes available. As a workaround you can do either of the following: - Copying and opening the URL in another browser - Choosing Print instead of Download, and choose to save the attachment Our apologies for the inconvenience.

When importing invoices to the OTA test environments the invoices get taken from production import map. This can lead to invoices being faulty imported to test environment. We are investigating the issue. Please refrain from doing any invoice imports in the OTA test environments in the meantime. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.

You may experience that all sections of the Income tax return and Corporate tax return are already marked as checked when starting a new return. Due to this issue, it is also possible to mark the return as completed, although not all sections are completed. We are investigating this issue and we will update this page as soon as more information becomes available.

The issue has been identified and a fix is being implemented.

You may encounter an error message stating 'Cannot add schema http://www.xbrl.org/dtr/type/2020-01-21: The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel.' when creating an XBRL file in Audition. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

The issue has been identified and a fix is being implemented.

This issue has been resolved. Our apologies for the inconvenience.

You may experience that messages to the Tax Authorities sent via Digipoort (SaaS) are rejected with the error message: "Er is een fout opgetreden tijdens het versturen van het bericht: ---Generic SOAP Fault exception--- Algemene fout". This occurs when submitting VAT return, and supplementary VAT return. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

You may notice that the new employee planning shows default values. The old employee planning is still working as intended. We are investigating this issue. Our apologies for the inconvenience.

This issue has been resolved and the new employee planning is working as intended again. Our apologies for the inconvenience.

You might experience that tax returns submitted to the Tax Authorities are rejected with the error message "ALS100: Het verzoek voldoet niet aan de koppelvlakspecificaties en kan hierdoor niet door Digipoort worden verwerkt. De volgende fout is opgetreden: Er is een runtimeexception in de audithandler opgetreden". This occurs at least in the following, but possibly not limited to: OB (Revenue tax), IB (Income Tax) and VPB (Corporate income tax). We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

The cause of this issue is a temporary disruption at Logius. This has been resolved and the tax returns can be submitted without being rejected with the error "ALS100: Het verzoek voldoet niet aan de koppelvlakspecificaties en kan hierdoor niet door Digipoort worden verwerkt. De volgende fout is opgetreden: Er is een runtimeexception in de audithandler opgetreden". You need to manually resubmit the rejected tax returns. Our apologies for the inconvenience.

The bank statements for the KNAB 1.0 bank link have not been imported yet. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

This issue has been resolved. All statements have been delivered. Our apologies for the inconvenience.

You may experience that if you change the email address on a client card, this email address is also updated on the partner's client card. This is the case if you change the email address in the contact tab under the client details. Please note that this is also the email address to which you send a report if you want to share it with your client. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

This issue has been resolved. Our apologies for the inconvenience.

You may experience that you are not able to log in to Exact Online. When trying to log in, you will face an error message stating 'Something went wrong. Please try again later'. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

This issue has been resolved. Our apologies for the inconvenience.

Due to an issue at the Rabobank, processing payments, receiving statements and creating or renewing bank links is not possible. The issue occurs both for the Rabo BoekhoudKoppeling and the Exact PSD2 bank link for Rabobank. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Rabobank has implemented a fix and we are monitoring the results. For the Exact PSD2 link for Rabobank missing statements can be imported via the ‘import’ hyperlink in the financial dashboard. For the Rabo BoekhoudKoppeling, missing statements will be imported during the next retrieval moment. Rejected payments can be reopened and reprocessed again.

Voor het Rabobank issue op de statuspagina: This issue has been resolved and the missing bank statements have been imported. Our apologies for inconvenience.

You may experience that you are not able to log in to Exact Online. When trying to log in, you will face an error message stating 'Something went wrong. Please try again later'. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

We are continuing to investigate this issue. In the meantime, you can log in to Exact Online by using one of the following URL's: For NL customers: https://start.exactonline.nl/docs/Login.aspx?Stamp=NL001 For NL Premium customers: https://start.exactonline.nl/docs/Login.aspx?Stamp=PR001 For BE customers: https://start.exactonline.be/docs/Login.aspx?Stamp=BE001 For BE Premium customers: https://start.exactonline.be/docs/Login.aspx?Stamp=PR002 For DE customers: https://start.exactonline.de/docs/Login.aspx?Stamp=DE001 For DE Premium customers: https://start.exactonline.de/docs/Login.aspx?Stamp=PR003 We will update this page as soon as more information becomes available.

A fix has been implemented and we are monitoring the results.

This issue has been resolved. Our apologies for the inconvenience.

You may experience that on June 25, some Dimona declarations were not successfully submitted to the RSZ. We have identified the issue and are working on a fix. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.

If you haven’t done so yet, please enter the hours for June 25 correctly under “Clocked Hours.” Once this has been done we ask that you provide us with this information through a support case. Based on that, we can ensure that the missing Dimona reports are properly submitted to the RSZ.

You may receive an error message when changing the status of an annual report to a final status. You will receive the error message “Er zijn nog rekeningen die gedetailleerder gelabeld moeten worden.” even if you have labeled everything correctly. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

The issue has been identified, and a fix is being implemented.

Due to a recent change at Bank Van Breda, transactions are currently not being imported through the Exact PSD2 link for Bank van Breda. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

The issue has been identified and a fix is being implemented.

This issue has been resolved. All statements have been delivered. Our apologies for the inconvenience.

You may experience that your cash register currently doesn't synchronise with Exact Horeko. We are investigating this issue. Our apologies for the inconvenience.

This incident has been resolved and the data should be visible in the dashboards and other locations. Our apologies for the inconvenience.

You may experience that not all principles and notes to the annual accounts are printed on the pdf. This may occur in projects of type: Jaarrekening Oud, Jaarrekening Fiscaal and Kredietrapportage. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

The issue has been identified and a fix is being implemented.

This issue has been resolved. If the text is not yet visible in the PDF report, you need to save the text again in the annual report. Our apologies for the inconvenience.

You may experience that it is not possible to login at https://start.exactonline.nl or you experience performance issues in Exact Online. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

We are continuing to investigate this issue.

A fix as been implemented and Exact Online is available again. We are monitoring the situation.

This issue has been resolved. Our apologies for the inconvenience.

You may receive an error stating "403 - U heeft onvoldoende rechten" when accessing a contact person from the client card even though you were able to access this page without any issues previously. The right "Rapportage template toevoegen/wijzigen en verwijderen" in category "Algemeen account" has become mandatory in order to view this page. As a possible workaround you can enable this right for the users facing this issue, however please be aware that this right also gives users additional permissions. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

We have identified the issue and are working on a fix.

This issue has been resolved and the right "Rapportage template toevoegen/wijzigen en verwijderen" is no longer required to access contactpersons. Please note that if you gave users the right "Rapportage template toevoegen/wijzigen en verwijderen" in category "Algemeen account" that you rescind this permission given to users. Our apologies for the inconvenience.

There is a delay in the intake of Peppol registrations that need to be manually verified. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

A fix has been implemented and we are monitoring the results.

This issue has been resolved. All delayed registrations have now been addressed. Our apologies for the inconvenience.