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    Historia awarii Pagely

    53 Pagely incidents · luty 2022 — official updates, affected components, duration and resolution details.

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    Atomowe błędy API deski rozdzielczej

    Początek 22 października 2026 09:49 UTC · 4h 14m

    IssuesDrobny incydent
    Dotknięte komponenty
    Atomic Control Panel
    1. 22 października 2026 09:49 UTCinvestigating

      Pagely Development team jest świadomy i bada sporadyczne błędy związane z Atomic dashboard, takie jak ten "Był problem z telefonem API... proszę odesłać dewelopera do" Request ID ".... Należy przeładować aplikację" Aktualizacja w tej sprawie zostanie dostarczona jak najszybciej.

    2. 22 października 2026 11:44 UTCmonitoring

      Wprowadzono rozwiązanie i monitorujemy wyniki.

    3. 22 października 2026 14:03 UTCresolved

      Ten incydent został rozwiązany.

    Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

    Doradztwo w zakresie bezpieczeństwa PHP: Krytyczne luki w wykonaniu zdalnego kodu

    Początek 21 października 2026 14:14 UTC · 4h 37m

    IssuesDrobny incydent
    Dotknięte komponenty
    Shared Hosting InfrastructureVPS Hosting Infrastructure
    1. 21 października 2026 14:14 UTCinvestigating

      Możesz być świadomy ostatnich krytycznych słabych punktów PHP (https: / / www.php.net / archive / 2026.php # 2026- 10- 21- 5), które mają patch w toku od zespołu PHP Development. Pagely jest dobrze świadomy tej kwestii i będzie stosować poprawione wersje PHP do serwerów klientów, gdy będzie dostępna. Nie są potrzebne żadne działania naszych klientów w tej aktualizacji PHP. Dalsze aktualizacje zostaną wkrótce opublikowane.

    2. 21 października 2026 14:21 UTCinvestigating

      Nadal badamy tę kwestię.

    3. 21 października 2026 14:34 UTCinvestigating

      W ciągu nocy wprowadziliśmy pewne ograniczenia, i budujemy zaktualizowane kontenery PHP z pełną poprawką.

    4. 21 października 2026 18:51 UTCresolved

      Pagely has completed the deployment of PHP security updates across customer servers to address the recently disclosed critical remote code execution vulnerabilities. No further action is required from customers regarding this update. This advisory is now resolved.

    Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

    Atomic Login Auth Issues

    Początek 17 sierpnia 2026 21:22 UTC · 2h 54m

    OutageKrytyczny incydent
    Dotknięte komponenty
    Atomic Control Panel
    1. 17 sierpnia 2026 21:22 UTCinvestigating

      Prowadzimy śledztwo w sprawie zalogowania się do panelu kontroli atomowej.

    2. 17 sierpnia 2026 23:22 UTCinvestigating

      Nadal badamy kwestie logowania wpływające na panel kontroli atomowej. Wkrótce będziemy mieli kolejne informacje.

    3. 17 sierpnia 2026 23:58 UTCmonitoring

      Wprowadziliśmy poprawki i loginy do panelu kontroli atomowej działają teraz normalnie. Klienci powinni mieć możliwość zalogowania się zgodnie z oczekiwaniami; jeśli nadal napotkasz problemy, proszę wyczyścić pamięć podręczną przeglądarki lub spróbować ponownie wkrótce. Będziemy nadal monitorować, aby upewnić się, że problem jest w pełni rozwiązany. Dziękuję za cierpliwość.

    4. 18 sierpnia 2026 00:16 UTCresolved

      Ten incydent został rozwiązany.

    Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

    Cache Invalidation Service Disruption

    Początek 17 czerwca 2026 12:18 UTC · 29m

    IssuesDrobny incydent
    Dotknięte komponenty
    API
    1. 17 czerwca 2026 12:18 UTCidentified

      Users may experience errors when clearing cache. We have identified the issue and are working to resolve it.

    2. 17 czerwca 2026 12:21 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 17 czerwca 2026 12:47 UTCresolved

      This incident has been resolved.

    Atomic Login auth failures

    Początek 10 czerwca 2026 11:56 UTC · 1h 10m

    IssuesDrobny incydent
    Dotknięte komponenty
    APICI/CD IntegrationsAtomic Control Panel
    1. 10 czerwca 2026 11:56 UTCinvestigating

      We are currently investigating this issue.

    2. 10 czerwca 2026 12:34 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 10 czerwca 2026 13:06 UTCresolved

      This incident has been resolved.

    Atomic control dashboard errors

    Początek 4 czerwca 2026 13:11 UTC · 4h 0m

    OutagePoważny incydent
    Dotknięte komponenty
    Atomic Control Panel
    1. 4 czerwca 2026 13:11 UTCinvestigating

      We are currently investigating reports of issues with Atomic that may impact control actions in the dashboard including authentication

    2. 4 czerwca 2026 14:18 UTCinvestigating

      Our team is continuing to investigate the root cause and work towards service restoration.

    3. 4 czerwca 2026 14:38 UTCidentified

      The issue has been identified and a fix is being implemented.

    4. 4 czerwca 2026 14:44 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 4 czerwca 2026 17:11 UTCresolved

      This incident has been resolved.

    Let's Encrypt Certificate Creation Issues

    Początek 13 maja 2026 22:56 UTC · 2h 28m

    Pending
    1. 13 maja 2026 22:56 UTCinvestigating

      We’re investigating problems with Let’s Encrypt certificate issuance.

    2. 14 maja 2026 00:59 UTCinvestigating

      We are continuing to investigate the issue with Let’s Encrypt certificate creation and the issue currently is intermittent. We will provide further updates shortly.

    3. 14 maja 2026 01:24 UTCresolved

      New Let’s Encrypt certificates are issuing properly and this issue is now resolved.

    SSL Creation Issues with Let's Encrypt Certificates

    Początek 8 maja 2026 20:26 UTC · 1h 8m

    Pending
    1. 8 maja 2026 20:26 UTCinvestigating

      We’re investigating reports of problems issuing Let’s Encrypt certificates. This appears tied to Let’s Encrypt pausing issuance while they investigate; we’re monitoring their status page and will update as we learn more. Status page can be found via the following link for Let's Encrypt: https://letsencrypt.status.io/pages/incident/55957a99e800baa4470002da/69fe2d6698ca07050eb4b1b3

    2. 8 maja 2026 21:34 UTCresolved

      Let's Encrypt have corrected the issues on their side, and customers can again request LE certificates through Atomic.

    Atomic Login Issues

    Początek 8 maja 2026 01:26 UTC · 6h 24m

    OutageKrytyczny incydent
    Dotknięte komponenty
    Atomic Control Panel
    1. 8 maja 2026 01:26 UTCinvestigating

      We are currently investigating issues with Atomic logins. We will provide more information shortly.

    2. 8 maja 2026 01:51 UTCinvestigating

      This issue would also affect cron task execution and we are investigating this as well.

    3. 8 maja 2026 02:52 UTCinvestigating

      We’re continuing to troubleshoot Atomic and will share additional details as they become available.

    4. 8 maja 2026 04:56 UTCinvestigating

      Atomic remains unavailable while we continue investigation and remediation; we’ll share additional details as they become available.

    5. 8 maja 2026 07:34 UTCmonitoring

      We identified and resolved the networking issue, and Atomic access has been restored. Scheduled cron jobs are also running normally again. We will resolve this incident if our monitoring continues to look normal.

    6. 8 maja 2026 07:50 UTCresolved

      This incident is now resolved.

    Subset of EC2 instances in AWS Virginia Experiencing Issues

    Początek 8 maja 2026 00:05 UTC · 7h 45m

    OutagePoważny incydent
    Dotknięte komponenty
    VPS Hosting Infrastructure
    1. 8 maja 2026 00:05 UTCinvestigating

      We are investigating an issue affecting a subset of EC2 instances in AWS US East (Virginia). Those instances are temporarily unreachable while we determine root cause.

    2. 8 maja 2026 00:41 UTCidentified

      We have identified the affected EC2 instances in AWS. Reboots have been started on all of them while we continue to confirm recovery. Additional updates will be provided shortly.

    3. 8 maja 2026 01:01 UTCidentified

      A few hosts still show EBS volume issues that prevent a full restart; we are actively fixing those and continuing investigation alongside the broader recovery work.

    4. 8 maja 2026 03:00 UTCidentified

      A small number of instances still have an EBS-related issue we’re actively investigating, and all other instances, those not affected by this problem, have been back to normal for some time now.

    5. 8 maja 2026 06:19 UTCidentified

      We’ve restored several EBS volumes and brought associated EC2 instances back online; work is still in progress on the remaining instances, and we’ll share another update shortly.

    6. 8 maja 2026 07:38 UTCmonitoring

      All affected instances are now restored and we continue to monitor for any issues.

    7. 8 maja 2026 07:50 UTCresolved

      This incident is now resolved.

    Pagely Atomic login failure

    Początek 30 kwietnia 2026 13:28 UTC · 3h 7m

    OutagePoważny incydent
    Dotknięte komponenty
    Atomic Control Panel
    1. 30 kwietnia 2026 13:28 UTCinvestigating

      Our Operations and Development team are currently investigating an issue with login failures to Atomic

    2. 30 kwietnia 2026 13:58 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 30 kwietnia 2026 14:07 UTCidentified

      We are continuing to work on a fix for this issue.

    4. 30 kwietnia 2026 14:35 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 30 kwietnia 2026 15:54 UTCmonitoring

      Additional fixes are being applied to address issues affecting parts of the Atomic interface

    6. 30 kwietnia 2026 16:35 UTCresolved

      Atomic is operating normally and this issue is now resolved.

    New Account Provisioning Issues

    Początek 24 kwietnia 2026 17:16 UTC · 4h 25m

    Pending
    1. 24 kwietnia 2026 17:16 UTCinvestigating

      We are currently investigating issues with new account provisioning. Our technical teams have been alerted and are actively working to determine the cause and implement a resolution.

    2. 24 kwietnia 2026 18:32 UTCidentified

      The issue has been identified with provisioning and the team is applying a fix.

    3. 24 kwietnia 2026 19:54 UTCmonitoring

      Fix has been applied and we are waiting for our queue processing to normalize. Will provide additional updates shortly.

    4. 24 kwietnia 2026 21:08 UTCmonitoring

      We are continuing to monitor for any further issues.

    5. 24 kwietnia 2026 21:41 UTCresolved

      Provisioning flow is operating normally and this issue is now resolved.

    Atomic new registration errors

    Początek 10 lutego 2026 04:03 UTC · 11h 51m

    OutagePoważny incydent
    Dotknięte komponenty
    Atomic Control Panel
    1. 10 lutego 2026 04:03 UTCinvestigating

      Our team is aware of an issue that is impacting new account and new plan registrations in Atomic. We are actively investigating.

    2. 10 lutego 2026 15:54 UTCresolved

      New account signup issues are now resolved.

    Payment Processor Issues

    Początek 4 grudnia 2025 22:54 UTC · 44m

    Pending
    1. 4 grudnia 2025 22:54 UTCinvestigating

      We are currently investigating an issue with our payment processor preventing payments and affecting new sign-ups.

    2. 4 grudnia 2025 23:38 UTCresolved

      Our payment processor addressed the issue with failed transactions and this issue is now resolved.

    Shared Hosting Intermittent Unavailability

    Początek 2 grudnia 2025 18:37 UTC · 2h 16m

    IssuesDrobny incydent
    Dotknięte komponenty
    Shared Hosting Infrastructure
    1. 2 grudnia 2025 18:37 UTCinvestigating

      We are investigating an issue impacting a subset of our shared-hosting customers. Details will be added as they become available.

    2. 2 grudnia 2025 19:06 UTCmonitoring

      Our engineering team identified a surge of requests to certain web nodes on our shared hosting infrastructure. We have mitigated some of the requests and continue to monitor the issue. At the moment, all web nodes are operating normally and we expect to resolve this incident shortly.

    3. 2 grudnia 2025 20:53 UTCresolved

      We have not seen any further issues with our shared hosting environment and this incident is now resolved.

    Payment Processor Issues

    Początek 25 listopada 2025 15:56 UTC · 9h 41m

    IssuesDrobny incydent
    1. 25 listopada 2025 15:56 UTCinvestigating

      We are currently investigating an issue with our payment processor preventing payments and affecting new sign-ups.

    2. 25 listopada 2025 18:26 UTCinvestigating

      We are in contact with our payment processor and will provide further updates shortly.

    3. 25 listopada 2025 22:10 UTCinvestigating

      We continue to work with our payment processor on a resolution and will post further updates when we have more information.

    4. 26 listopada 2025 01:36 UTCresolved

      The issue with the payment processor has been fixed and this issue is now resolved.

    Service Degradation Due to AWS Virginia (us-east-1) Outage

    Początek 20 października 2025 10:08 UTC · 12h 8m

    Pending
    Dotknięte komponenty
    APISupport SystemShared Hosting InfrastructureVPS Hosting InfrastructureAtomic Control Panel
    1. 20 października 2025 10:08 UTCmonitoring

      We are currently experiencing degraded performance across some of our services due to an ongoing outage affecting the AWS US-East (Virginia) region. Our engineering team is actively monitoring the situation and working to mitigate the impact. We will provide updates as more information becomes available.

    2. 20 października 2025 15:24 UTCmonitoring

      We are continuing to monitor this issue. AWS still is reporting intermittent issues, but we are not aware of any impact to Pagely customers at this time.

    3. 20 października 2025 20:26 UTCmonitoring

      Pagely is continuing to monitor, but at this time we believe there are no outstanding issues.

    4. 20 października 2025 22:14 UTCmonitoring

      We are continuing to monitor for any further issues.

    5. 20 października 2025 22:16 UTCresolved

      This incident is now resolved as we have not seen any further issues related to this incident.

    Account Provisioning Issue

    Początek 15 października 2025 15:50 UTC · 8h 54m

    OutagePoważny incydent
    Dotknięte komponenty
    Automation
    1. 15 października 2025 15:50 UTCinvestigating

      We are currently investigating reports of delays in account provisioning for new users. Our technical teams have been alerted and are actively working to determine the cause and implement a resolution.

    2. 15 października 2025 16:35 UTCidentified

      We have identified the potential root cause of the account provisioning delays. Our team is implementing a fix to restore normal provisioning operations. We will update as soon as all systems are functioning as expected.

    3. 15 października 2025 17:46 UTCidentified

      A fix has been released to address the delays in account provisioning and we are continuing to work on resolving this issue. Further updates will be provided shortly.

    4. 15 października 2025 19:32 UTCidentified

      Additional fixes are still being worked on and we will continue to provide updates until this issue is resolved.

    5. 15 października 2025 21:48 UTCidentified

      We have found additional endpoints that need to be fixed and we continue to make progress to a resolution.

    6. 16 października 2025 00:44 UTCresolved

      This incident has been resolved. Account provisioning services are now operating normally. Our team has confirmed that new account creation is functioning as expected.

    API and authentication errors

    Początek 9 lipca 2025 19:14 UTC · 1h 16m

    OutageKrytyczny incydent
    Dotknięte komponenty
    APICI/CD IntegrationsAtomic Control Panel
    1. 9 lipca 2025 19:14 UTCinvestigating

      We are currently having issues with authentication. This impacts users logging into Atomic, performing certain config changes, and executing CI/CD workflows. We are actively investigating.

    2. 9 lipca 2025 19:17 UTCinvestigating

      We are continuing to investigate this issue.

    3. 9 lipca 2025 19:23 UTCmonitoring

      We have implemented a fix for this issue, and are continuing to monitor.

    4. 9 lipca 2025 20:30 UTCresolved

      Authentication issues have been resolved.

    Atomic API Issue

    Początek 27 czerwca 2025 06:35 UTC · 1h 37m

    OutageKrytyczny incydent
    Dotknięte komponenty
    APIAtomic Control Panel
    1. 27 czerwca 2025 06:35 UTCinvestigating

      An issue has been identified preventing the Atomic interface from communicating with other systems, including apps dashboard. We are currently investigating.

    2. 27 czerwca 2025 06:44 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 27 czerwca 2025 07:09 UTCinvestigating

      We are currently investigating this issue.

    4. 27 czerwca 2025 08:12 UTCresolved

      This incident has been resolved.