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    Historia awarii Papertrail

    50 Papertrail incidents · maj 2022 — official updates, affected components, duration and resolution details.

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    Delayed log ingestion

    Początek 18 listopada 2025 13:59 UTC · 4h 38m

    IssuesDrobny incydent
    Dotknięte komponenty
    WebsiteLog CollectionSearch AlertsLog Search
    1. 18 listopada 2025 13:59 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 18 listopada 2025 15:20 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 18 listopada 2025 18:37 UTCresolved

      This incident has been resolved.

    Delayed log ingestion

    Początek 5 listopada 2025 19:32 UTC · 4h 18m

    IssuesDrobny incydent
    Dotknięte komponenty
    Log CollectionSearch AlertsLog Search
    1. 5 listopada 2025 19:32 UTCinvestigating

      We are currently investigating this issue.

    2. 5 listopada 2025 23:50 UTCresolved

      This incident has been resolved.

    Delayed log ingestion

    Początek 3 listopada 2025 13:48 UTC · 1d 5h

    IssuesDrobny incydent
    Dotknięte komponenty
    Log CollectionSearch AlertsLog Search
    1. 3 listopada 2025 13:48 UTCinvestigating

      We are currently investigating this issue.

    2. 4 listopada 2025 19:10 UTCresolved

      This incident has been resolved.

    Delayed log ingestion

    Początek 31 października 2025 15:15 UTC · 3h 36m

    IssuesDrobny incydent
    Dotknięte komponenty
    Log CollectionSearch AlertsLog Search
    1. 31 października 2025 15:15 UTCinvestigating

      We are currently investigating this issue.

    2. 31 października 2025 18:51 UTCresolved

      This incident has been resolved.

    Delayed log ingestion

    Początek 31 października 2025 02:48 UTC · 38m

    IssuesDrobny incydent
    Dotknięte komponenty
    Log CollectionSearch AlertsLog Search
    1. 31 października 2025 02:48 UTCinvestigating

      We are currently investigating this issue.

    2. 31 października 2025 03:26 UTCresolved

      This incident has been resolved.

    Alerts delayed

    Początek 20 października 2025 16:02 UTC · 2h 33m

    IssuesDrobny incydent
    Dotknięte komponenty
    Search Alerts
    1. 20 października 2025 16:02 UTCidentified

      Alerts service disruption due outage at provider: https://health.aws.amazon.com/health/status#multipleservices-us-east-1_1760944260

    2. 20 października 2025 18:07 UTCidentified

      The alert service latencies have returned to normal, but changes to port destinations are delayed.

    3. 20 października 2025 18:36 UTCresolved

      This incident has been resolved.

    Alerts delayed

    Początek 20 października 2025 09:34 UTC · 1h 27m

    IssuesDrobny incydent
    Dotknięte komponenty
    Search Alerts
    1. 20 października 2025 09:34 UTCinvestigating

      Alerts delayed due to outage at provider: https://health.aws.amazon.com/health/status#multipleservices-us-east-1_1760944260

    2. 20 października 2025 09:36 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 20 października 2025 11:01 UTCresolved

      This incident has been resolved.

    Delayed logs and search alerts

    Początek 21 sierpnia 2025 17:56 UTC · 2h 11m

    IssuesDrobny incydent
    Dotknięte komponenty
    Search AlertsLog Search
    1. 21 sierpnia 2025 17:56 UTCinvestigating

      We are currently investigating this issue.

    2. 21 sierpnia 2025 19:18 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 21 sierpnia 2025 20:07 UTCresolved

      This incident has been resolved.

    Some logs delivered from the Heroku AddOn may not arrive.

    Początek 9 lipca 2025 23:31 UTC · 22m

    IssuesDrobny incydent
    Dotknięte komponenty
    Log Collection
    1. 9 lipca 2025 23:31 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 9 lipca 2025 23:54 UTCresolved

      This incident has been resolved.

    Delayed log ingestion and alerts

    Początek 7 lipca 2025 08:36 UTC · 2h 8m

    IssuesDrobny incydent
    Dotknięte komponenty
    Log CollectionSearch AlertsLog Search
    1. 7 lipca 2025 08:36 UTCinvestigating

      We are currently investigating this issue.

    2. 7 lipca 2025 10:44 UTCresolved

      This incident has been resolved.

    Logs from some of the applications on Heroku platform are not received in Papertrail

    Początek 10 czerwca 2025 08:28 UTC · 17h 14m

    OutagePoważny incydent
    Dotknięte komponenty
    Log Collection
    1. 10 czerwca 2025 08:28 UTCmonitoring

      We are observing an issue with log delivery from Heroku to Papertrail due to an ongoing Heroku incident. This may affect a subset of customers using the Heroku plug-in to send logs to Papertrail. More details on the Heroku incident are available at https://status.heroku.com/incidents/2822.

    2. 10 czerwca 2025 18:55 UTCmonitoring

      The Heroku incident is not yet resolved but log delivery from Heroku to Papertrail is nearly back to normal.

    3. 11 czerwca 2025 01:42 UTCresolved

      Log delivery from Heroku to Papertrail has returned to normal. If it appears that Heroku isn't sending logs to your Papertrail account please follow the instructions at https://status.heroku.com/incidents/2822 and/or contact Heroku support.

    Alert Delivery

    Początek 6 maja 2025 09:20 UTC · 1h 7m

    IssuesDrobny incydent
    Dotknięte komponenty
    Search Alerts
    1. 6 maja 2025 09:20 UTCinvestigating

      We are currently investigating this issue.

    2. 6 maja 2025 10:09 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 6 maja 2025 10:26 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 6 maja 2025 10:26 UTCresolved

      This incident has been resolved.

    Delays in log ingestion

    Początek 18 marca 2025 20:41 UTC · 2h 23m

    IssuesDrobny incydent
    Dotknięte komponenty
    Log CollectionSearch AlertsLog Search
    1. 18 marca 2025 20:41 UTCinvestigating

      We are currently investigating this issue.

    2. 18 marca 2025 22:12 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 18 marca 2025 22:50 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 18 marca 2025 23:04 UTCresolved

      This incident has been resolved.

    Delay in log ingestion

    Początek 27 lutego 2025 14:45 UTC · 41m

    IssuesDrobny incydent
    Dotknięte komponenty
    Log CollectionLog Search
    1. 27 lutego 2025 14:45 UTCinvestigating

      We are currently investigating this issue.

    2. 27 lutego 2025 15:17 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 27 lutego 2025 15:17 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 27 lutego 2025 15:26 UTCmonitoring

      We are continuing to monitor for any further issues.

    5. 27 lutego 2025 15:26 UTCresolved

      This incident has been resolved.

    Some Search Alerts searched partial data.

    Początek 24 stycznia 2025 21:30 UTC · 0m

    IssuesDrobny incydent
    1. 24 stycznia 2025 23:32 UTCresolved

      From 21:49 to 22:43 on 2025-01-24 UTC some Search Alerts searched partial data

    Delay in log ingestion

    Początek 5 grudnia 2024 02:05 UTC · 59m

    IssuesDrobny incydent
    Dotknięte komponenty
    Log CollectionSearch AlertsLog Search
    1. 5 grudnia 2024 02:05 UTCinvestigating

      We are currently investigating this issue.

    2. 5 grudnia 2024 02:49 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 5 grudnia 2024 03:04 UTCresolved

      This incident has been resolved.

    Delayed log ingestion

    Początek 9 listopada 2024 01:42 UTC · 27m

    IssuesDrobny incydent
    Dotknięte komponenty
    Log CollectionSearch AlertsLog Search
    1. 9 listopada 2024 01:42 UTCinvestigating

      We are currently investigating this issue.

    2. 9 listopada 2024 01:58 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 9 listopada 2024 02:09 UTCresolved

      This incident has been resolved.

    papertrailapp.com is unavailable

    Początek 21 października 2024 13:46 UTC · 58m

    OutageKrytyczny incydent
    Dotknięte komponenty
    Website
    1. 21 października 2024 13:46 UTCinvestigating

      We are currently investigating this issue.

    2. 21 października 2024 14:30 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 21 października 2024 14:33 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 21 października 2024 14:44 UTCresolved

      This incident has been resolved.

    Log ingestion delayed

    Początek 16 października 2024 19:37 UTC · 1h 25m

    IssuesDrobny incydent
    Dotknięte komponenty
    Search AlertsLog Search
    1. 16 października 2024 19:37 UTCinvestigating

      We are currently investigating this issue.

    2. 16 października 2024 20:17 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 16 października 2024 20:49 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 16 października 2024 21:02 UTCresolved

      This incident has been resolved.

    Connections to web site delayed or timing out

    Początek 20 sierpnia 2024 22:49 UTC · 28m

    OutagePoważny incydent
    Dotknięte komponenty
    Website
    1. 20 sierpnia 2024 22:49 UTCinvestigating

      We are currently investigating this issue.

    2. 20 sierpnia 2024 22:55 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 20 sierpnia 2024 23:17 UTCresolved

      This incident has been resolved.