Historia awarii Parchment

1. 4 września 2026 12:39 UTCinvestigating

   Obecnie przyglądamy się problemowi z wieloczynnikowymi e-mailami weryfikacji z naszego dostawcy usług e-mail nie są wysyłane do użytkowników logowania.

2. 4 września 2026 13:36 UTCidentified

   Problem został zidentyfikowany, a dostawca usług wprowadza rozwiązanie. Dostarczymy kolejną aktualizację, jak tylko będzie dostępna.

3. 4 września 2026 15:06 UTCidentified

   Kontynuujemy prace nad rozwiązaniem tego problemu.

4. 4 września 2026 15:08 UTCmonitoring

   Usługa wdrożyła rozwiązanie i obecnie monitorujemy wyniki.

5. 4 września 2026 18:58 UTCresolved

   Ten incydent został rozwiązany.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 17 sierpnia 2026 16:59 UTCinvestigating

   Pogoda w Manili zachowała się dziś około jednej trzeciej naszego zespołu wsparcia, więc skrócimy godziny wsparcia na żywo do 10: 00 - 16.00, ET, począwszy od dzisiaj do końca tygodnia. Dotyczy to telefonów i czatu na żywo: w ciągu tych godzin czat przenosi się do agenta, a poza nimi nie.

2. 9 września 2026 14:48 UTCresolved

   Ten incydent został rozwiązany.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 30 lipca 2026 20:20 UTCmonitoring

   Dziś o godzinie 17: 00 EDT istnieje krótka aktualizacja systemu w celu poprawy naszego wyszukiwania szkół na naszej stronie Parchment.com. Nie spodziewamy się tego, ale może wystąpić chwilowe przerwanie trwające zaledwie kilka minut.

2. 30 lipca 2026 21:47 UTCresolved

   Ten incydent został rozwiązany.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 27 lipca 2026 14:41 UTCinvestigating

   Obecnie badamy raporty o przędzeniu strony, kiedy próbujesz zamówić credilential.

2. 27 lipca 2026 16:32 UTCinvestigating

   W dalszym ciągu badamy raporty od niewielkiej liczby użytkowników doświadczających problemów z załadunkiem, próbując zamówić akredytację. Ten problem jest przerywany i nie dotyczy wszystkich użytkowników ani wszystkich zamówień.

3. 27 lipca 2026 18:01 UTCmonitoring

   Wprowadzono rozwiązanie i monitorujemy wyniki.

4. 27 lipca 2026 19:02 UTCmonitoring

   Nadal monitorujemy wszelkie dalsze problemy.

5. 27 lipca 2026 20:37 UTCresolved

   Ten incydent został rozwiązany.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 20 lipca 2026 21:12 UTCinvestigating

   Obecnie badamy problem, w którym użytkownicy widzą komunikat "Błąd: Nie udało się uzyskać zamówień" podczas próby wyświetlenia listy do zrobienia.

2. 20 lipca 2026 21:12 UTCinvestigating

   Nadal badamy tę kwestię.

3. 20 lipca 2026 21:50 UTCinvestigating

   Nadal badamy tę kwestię. Dziękujemy za cierpliwość, podczas gdy nasz zespół pracuje nad rozwiązaniem.

4. 20 lipca 2026 22:24 UTCidentified

   Problem został zidentyfikowany i jest w trakcie wdrażania.

5. 20 lipca 2026 22:38 UTCmonitoring

   Wprowadzono rozwiązanie i monitorujemy wyniki.

6. 20 lipca 2026 23:03 UTCresolved

   Ten incydent został rozwiązany.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 18 czerwca 2026 23:00 UTCidentified

   Parchment Support will be closed on Friday in observance of Juneteenth. Standard support coverage will resume on Monday, June 22.

2. 18 czerwca 2026 23:03 UTCidentified

   We are continuing to work on a fix for this issue.

3. 22 czerwca 2026 13:38 UTCresolved

   This incident has been resolved.

1. 5 czerwca 2026 18:50 UTCinvestigating

   We're currently investigating several issues affecting GED order processing: Orders with attached documents are not updating to an Available status. Orders for free documents that historically did not have a Document ID (DID) are now generating DIDs unexpectedly. Orders are entering a Pending status instead of progressing to Processing. We're actively working to identify the root cause and will provide updates as more information becomes available. We apologize for the disruption and appreciate your patience.

2. 5 czerwca 2026 19:00 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 5 czerwca 2026 21:19 UTCmonitoring

   Order statuses were not updating properly. This issue has been resolved. We're continuing to work through any orders affected during the outage window.

4. 5 czerwca 2026 23:03 UTCresolved

   This incident has been resolved. All impacted orders have been successfully sent.

1. 4 czerwca 2026 16:18 UTCinvestigating

   We're currently investigating reports of recipients receiving a 404 error when attempting to download third-party PDFs issued from GED jurisdictions. We'll provide an update as soon as we have more information.

2. 4 czerwca 2026 16:55 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 4 czerwca 2026 17:26 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 4 czerwca 2026 17:30 UTCresolved

   This incident has been resolved.

1. 26 maja 2026 20:08 UTCinvestigating

   Our investigation is ongoing.  We'll share further updates as more information becomes available.

2. 26 maja 2026 21:32 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 26 maja 2026 21:58 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 27 maja 2026 14:00 UTCmonitoring

   Our team is closely monitoring our system for any further issues.

5. 27 maja 2026 15:58 UTCinvestigating

   We're investigating new reports of users having trouble accessing their Parchment Administrator accounts. We'll share an update as soon as we have more information.

6. 27 maja 2026 19:42 UTCinvestigating

   We are continuing to investigate this issue.

7. 27 maja 2026 20:20 UTCmonitoring

   After scaling infrastructure in our registration suite, and applying fixes in our user directory & our registration suite, we have mitigated the issue. The core issue appears to have been a bug in our user sync that was attempting to sync many times for a single user, which was effectively hammering our login infrastructure and causing the degraded service. We fixed the bug and now only sync once per user.

8. 27 maja 2026 21:43 UTCresolved

   This incident has been resolved.

1. 18 maja 2026 17:46 UTCinvestigating

   We're investigating reports of users unable to access the website. We'll share an update as soon as we have more information.

2. 26 maja 2026 20:08 UTCinvestigating

   Our investigation is ongoing.  We'll share further updates as more information becomes available.

3. 26 maja 2026 21:32 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 26 maja 2026 21:58 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 27 maja 2026 14:01 UTCmonitoring

   Our team is closely monitoring our system for any further issues.

6. 27 maja 2026 16:00 UTCinvestigating

   We're investigating new reports of learners having trouble accessing their Parchment Learner accounts and website delays. We'll share an update as soon as we have more information.

7. 27 maja 2026 19:42 UTCinvestigating

   We are continuing to investigate this issue.

8. 27 maja 2026 20:20 UTCmonitoring

   After scaling infrastructure in our registration suite, and applying fixes in our user directory & our registration suite, we have mitigated the issue. The core issue appears to have been a bug in our user sync that was attempting to sync many times for a single user, which was effectively hammering our login infrastructure and causing the degraded service. We fixed the bug and now only sync once per user.

9. 27 maja 2026 21:43 UTCresolved

   This incident has been resolved.

1. 5 maja 2026 17:21 UTCinvestigating

   Notice: Learner Chat Currently Unavailable To ensure we can provide the best possible support during our current system updates, we have temporarily disabled our live chat feature. We are currently experiencing a high volume of inquiries regarding update enrollment failures and are working hard to resolve the issue. In the meantime, please reach out to us via a Support Ticket, and our team will get back to you as soon as possible. We appreciate your patience and look forward to bringing live chat back online soon.

2. 16 czerwca 2026 14:48 UTCresolved

   ParchieBot is now live. Users can now visit parchment.com/chat-support to search help center articles, chat with an agent, or get answers from Parchie bot directly. This gives learners a faster way to find help without waiting in a queue.

1. 5 maja 2026 16:41 UTCidentified

   We have identified an issue that causes the page to spin when you click the order tab in your account. This is an intermittent issue and you can attempt to place the order again.

2. 5 maja 2026 18:24 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 6 maja 2026 22:16 UTCresolved

   This incident has been resolved.

1. 5 maja 2026 15:43 UTCidentified

   We have identified an error that occurs when a learner updates their profile. This is caused by the format of the phone number. Please enter the phone number with the country code and no spaces or dashes, and this will allow you to complete the profile update (+15555555555 as an example).

2. 6 maja 2026 15:04 UTCresolved

   A fix has been implemented and all formats of phone numbers are accepted.

1. 1 maja 2026 16:09 UTCinvestigating

   We are currently investigating reports of errors when attempting to download documents manually in Parchment Receive.

2. 1 maja 2026 17:04 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 1 maja 2026 18:35 UTCresolved

   This incident is resolved.

1. 31 marca 2026 18:23 UTCinvestigating

   Our Engineering teams are currently working to identify and correct an issue that is causing delays in navigation for P6 and P7.

2. 31 marca 2026 18:28 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 31 marca 2026 18:48 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 31 marca 2026 21:25 UTCresolved

   This incident has been resolved.

1. 30 marca 2026 16:50 UTCinvestigating

   Our Engineering teams are currently working to identify and correct an issue that is causing delays in navigation for P6 and P7.

2. 30 marca 2026 17:35 UTCinvestigating

   Login performance is slower than usual.

3. 30 marca 2026 17:36 UTCinvestigating

   We are continuing to investigate this issue.

4. 30 marca 2026 20:10 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 30 marca 2026 21:39 UTCresolved

   This incident has been resolved.

1. 30 marca 2026 14:23 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 30 marca 2026 14:50 UTCresolved

   This incident has been resolved.

1. 28 marca 2026 16:02 UTCinvestigating

   We will be undergoing scheduled maintenance during this time.

2. 28 marca 2026 19:16 UTCinvestigating

   We are continuing to investigate this issue.

3. 28 marca 2026 19:17 UTCresolved

   Maintenance has been completed.

1. 16 marca 2026 18:21 UTCinvestigating

   We are investigating an issue where submitted orders are experiencing a delay in processing, we will provide more information as it becomes available.

2. 16 marca 2026 20:20 UTCresolved

   This incident has been resolved.

1. 13 marca 2026 13:36 UTCinvestigating

   We're currently investigating reports of longer loading times within the Parchment applications. We'll provide updates as soon as they become available.

2. 13 marca 2026 13:36 UTCinvestigating

   We are continuing to investigate this issue.

3. 13 marca 2026 22:08 UTCresolved

   This incident has been resolved.