Historia awarii Paytrace

1. 27 października 2026 14:19 UTCinvestigating

   Obecnie otrzymujemy doniesienia, że niektórzy użytkownicy doświadczają trudności z logowaniem się na platformę, co często wymaga wielokrotnych prób dostępu do swoich kont. Nasze wstępne dochodzenie wskazuje, że główny problem wynika ze strony załadunku klienta, co powoduje, że inne obszary witryny działać wolniej niż zwykle. Prosimy o zapewnienie, że nasz zespół DevOps jest w pełni świadomy sytuacji i ma wszystkie ręce na pokładzie aktywnie pracuje, aby zidentyfikować przyczynę i przywrócić pełną funkcjonalność jak najszybciej. Przepraszamy za wszelkie zakłócenia, które mogą doprowadzić do waszego przepływu pracy. Dostarczymy kolejną aktualizację, gdy tylko uzyskamy więcej informacji lub gdy kwestia zostanie w pełni rozwiązana. Dziękuję za cierpliwość i zrozumienie.

2. 27 października 2026 15:24 UTCresolved

   Nasz zespół DevOps zidentyfikował problem i rozwiązał sprawę. Platforma się ustabilizowała, a strona jest uruchomiona z pełną prędkością. Dziękuję za cierpliwość, kiedy staraliśmy się to rozwiązać!

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 8 września 2026 05:38 UTCinvestigating

   Obecnie badamy kwestię połączenia z platformą TSYS. Kupcy korzystający z platformy TSYS nie otrzymują obecnie odpowiedzi na żądania transakcji.

2. 8 września 2026 05:41 UTCresolved

   TSYS przetwarzanie transakcji jest odtwarzane z pełną prędkością. Dostarczymy pośmiertne, gdy zbierzemy wszystkie informacje dotyczące przyczyny.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 3 września 2026 22:06 UTCinvestigating

   Multiple PayTrace services are current experience a interruption because a general outage with our cloud provider, Amazon Web Services (AWS). Nasz zespół inżynieryjny aktywnie monitoruje sytuację i śledzi postępy AWS w kierunku rozwiązania. Dostarczymy kolejną aktualizację, jak tylko będzie dostępna więcej informacji.

2. 3 września 2026 22:52 UTCresolved

   Nasz zespół inżynieryjny potwierdził, że wszystkie usługi są w pełni sprawne. Chociaż AWS nie zaktualizował jeszcze swojej strony o statusie publicznym w celu odzwierciedlenia ożywienia gospodarczego, nasz wewnętrzny monitoring wskazuje, że problem leżący u jego podstaw został całkowicie rozwiązany. Dziękuję za cierpliwość.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 13 sierpnia 2026 17:20 UTCinvestigating

   Nasze systemy wykryły zdegradowaną wydajność wpływającą na sieć przetwarzania EPX. W tym czasie mogą wystąpić wolniejsze niż zwykle czasy obciążenia lub opóźnienia w przetwarzaniu. Nasz zespół inżynieryjny aktywnie bada przyczynę i pracuje nad jak najszybszym przywróceniem pełnej wydajności. Przepraszamy za wszelkie niedogodności i udzielimy kolejnej aktualizacji, gdy tylko będziemy mieli więcej informacji.

2. 13 sierpnia 2026 18:14 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 13 sierpnia 2026 20:51 UTCresolved

   This incident has been resolved.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 4 czerwca 2026 23:40 UTCinvestigating

   Our automated systems have detected possible performance issues with our PayTrace Email server. We're currently investigating and will provide more information soon as possible. The issue is preventing Multi Factor Authentication (MFA) codes from being sent via Email as well as Receipts and Password Reset Links.

2. 5 czerwca 2026 00:27 UTCresolved

   This incident has been resolved.

1. 3 czerwca 2026 19:27 UTCinvestigating

   Our systems have detected degraded performance affecting paytrace.net and the Virtual Terminal. During this time, you may experience slower than normal load times or processing delays. Our engineering team is actively investigating the root cause and working to restore full performance as quickly as possible. We apologize for any inconvenience and will provide another update as soon as we have more information.

2. 3 czerwca 2026 20:14 UTCresolved

   Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding.

1. 3 czerwca 2026 18:37 UTCinvestigating

   Our systems have detected degraded performance affecting paytrace.net and the Virtual Terminal. During this time, you may experience slower than normal load times or processing delays. Our engineering team is actively investigating the root cause and working to restore full performance as quickly as possible. We apologize for any inconvenience and will provide another update as soon as we have more information.

2. 3 czerwca 2026 18:54 UTCresolved

   Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding.

1. 1 maja 2026 19:35 UTCinvestigating

   Our systems have detected degraded performance affecting paytrace.net and the Virtual Terminal. During this time, you may experience slower than normal load times or processing delays. Our engineering team is actively investigating the root cause and working to restore full performance as quickly as possible. We apologize for any inconvenience and will provide another update as soon as we have more information.

2. 1 maja 2026 20:26 UTCidentified

   Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding.

3. 1 maja 2026 21:21 UTCresolved

   Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding.

1. 30 kwietnia 2026 19:27 UTCinvestigating

   Our systems have detected possible performance issues with our system (paytrace.net). We're currently investigating and will provide more information soon.

2. 30 kwietnia 2026 20:20 UTCinvestigating

   We are continuing to investigate this issue and will provide more information as soon as it becomes available. Thank you for your patience.

3. 30 kwietnia 2026 21:59 UTCresolved

   Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding.

1. 19 marca 2026 20:07 UTCidentified

   We have identified an issue with accessing our PayTrace.net website. However, you can still log in to PayTrace by going directly to PayTrace.com/login.pay. We have located the issue and are working on fixing it. We will provide updates as they become available.

2. 19 marca 2026 20:27 UTCresolved

   Our DevOps team has identified and resolved the issue affecting access to the PayTrace.net website. The site is now fully operational and available for use. We sincerely appreciate your patience and understanding throughout this matter.

1. 5 grudnia 2025 08:56 UTCinvestigating

   Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.

2. 5 grudnia 2025 09:15 UTCresolved

   Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.

1. 14 września 2025 15:23 UTCidentified

   PayTrace users are currently experiencing latency issues when logging in to our system. Our Technology team is aware of the problem and is working diligently to resolve it. We will provide additional updates as they become available.

2. 14 września 2025 17:13 UTCresolved

   We are pleased to announce that the issue has been resolved and the PayTrace website is now back up and running at full speed. We appreciate your patience during this time. Thank you!

1. 16 lipca 2025 14:12 UTCidentified

   Our telephone provider is currently experiencing issues. Their team is aware of the problem and is working diligently to restore services. Please note that PayTrace telephone support is currently unavailable. However, email support remains accessible ([email protected]), and we will provide updates as soon as we have more information. Thank you for your patience.

2. 16 lipca 2025 15:11 UTCresolved

   The incident has been resolved, and telephone support is now back up and running. Thank you for your patience!

1. 2 lipca 2025 14:12 UTCidentified

   We are currently addressing an issue that has affected the processing of recurring payments for some merchants. Our team is actively working on a hot fix, and once implemented, we will re-run the missed transactions. Please refrain from processing these payments manually, as we will ensure that all missed recurring payments are identified and processed accordingly. Thank you for your understanding and patience as we work to resolve this matter.

2. 2 lipca 2025 22:45 UTCresolved

   We have successfully resolved the issue that was impacting recurring payments. All payments that did not process previously have now been successfully processed. Thank you for your patience while we worked on this resolution. For any further questions or concerns, please feel free to reach out to our support team.

1. 13 czerwca 2025 01:19 UTCinvestigating

   Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.

2. 13 czerwca 2025 01:24 UTCresolved

   Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.

1. 8 kwietnia 2025 14:46 UTCidentified

   PayTrace users are experiencing website latency when logging in to our system. Our Technology team was made aware of the issue and has identified the problem. A fix will be going out momentarily. We will provide additional updates when they become available.

2. 8 kwietnia 2025 16:34 UTCresolved

   Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding!

1. 20 lutego 2025 16:29 UTCidentified

   We want to inform you that PayTrace has identified communication errors that are affecting the ability to process transactions on the NGT Processing platform. After reaching out to NGT, it has been confirmed that the issue is on their end. The NGT team is currently mobilizing all resources and is actively working to resolve the issue. We appreciate your patience during this time and will keep you updated as soon as they are back up and fully operational. Thank you for your understanding.

2. 20 lutego 2025 17:08 UTCresolved

   The NGT Team has resolved the issue, and processing is back up and running normally.

1. 6 stycznia 2025 15:45 UTCinvestigating

   We are currently investigating an issue connecting to the TSYS processing platform. Merchants using the TSYS platform are currently not getting responses to transaction requests.

2. 6 stycznia 2025 15:46 UTCresolved

   TSYS transaction processing is back up and running at full speed. We will provide a postmortem after we gather all information around the root cause.

1. 25 września 2024 18:55 UTCinvestigating

   Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.

2. 25 września 2024 18:59 UTCresolved

   Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.

1. 12 września 2024 18:37 UTCidentified

   PayTrace users are experiencing website latency when logging in to our system. Our Dev Ops team was made aware of the issue and has identified the problem and a fix will be going out momentarily. We will provide additional updates when they become available.

2. 12 września 2024 19:14 UTCresolved

   Our DevOps team has fixed the issue and our sign in page is moving at normal speeds. Thank you for your patience and understanding.