Historia awarii Percy

1. 24 września 2026 23:42 UTCresolved

   Status: Fix wydany z percy / cli v1.32.11 Od 20: 48 UTC 24 września npm install @ percy / cli zawodzi z: Npm ERR! Kod EUNSUPPORTEDPROTOCOL npm ERR! Nieobsługiwany URL Typ "patch:": patch: got @ npm% 3A11.8.2 #... Z npm 10 i później instalacja może się nie udać bez komunikatu błędu. Przyczyna: pakiet trzeciej partii, na którym Percy CLI zależy, @ yarnpkg / core, opublikowany w wersji 4.9.2 z formatem zależności, którego npm nie może zainstalować. Percy nie ma wpływu na usługi, tylko nowe instalacje CLI. Fix: Wydaliśmy wersję patch z percy / cli v1.32.11, a teraz @ last powinien zainstalować poprawnie Warsztaty (dla wcześniejszych wersji percy cli, jeżeli są przymocowane): Dodaj to do root package.json projektu: "Overrides": { "@ yarnpkg / core": "4.9.1" ¶

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 10 września 2026 23:55 UTCinvestigating

   Obserwujemy kilka niepowodzeń dla klientów na terminalu Windows. Podstawowy problem został zidentyfikowany i został wdrożony. Aktywnie monitorujemy ruch, aby zapewnić jego pełne rozwiązanie

2. 10 września 2026 23:56 UTCinvestigating

   Zidentyfikowano emisję i wprowadzono ustalenie

3. 10 września 2026 23:58 UTCmonitoring

   Monitorujemy ruch

4. 11 września 2026 00:54 UTCresolved

   Sprawa została rozwiązana i nie widzimy żadnego wpływu na klienta

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 13 lipca 2026 16:20 UTCresolved

   Percy builds were degraded for ~50 mins [7.30 AM PDT to 8.20 AM PDT on 13th July] due to an existing Google Cloud Provider incident We have moved our infrastructure from the impacted GCP node pool and are back to normal processing GCP incident details - https://console.cloud.google.com/servicehealth/incidentDetails/projects%2Fpercy-prod%2Flocations%2Fglobal%2Fevents%2FZBYNZVS?project=percy-prod&tab=full-history

1. 7 lipca 2026 05:56 UTCresolved

   Percy customers were facing intermittent login issues from 7:45 pm PDT to 10:14 PM PDT on 6th July We have identified the issue and login functionality has been fully restored

1. 30 czerwca 2026 09:44 UTCresolved

   A subset of Percy builds experienced slowness from 4:15 PM PDT to 5 PM PDT [29th June] The issue is identified and resolved, services are operating normally

1. 29 maja 2026 15:50 UTCresolved

   In the 20 mins duration some customers might have seen some missing snapshots in the build or failures in creating builds themselves with the 401 status code on the Percy CLI logs. We have fixed the issue and monitoring the stack.

1. 20 maja 2026 04:13 UTCresolved

   Percy experienced login failures for a subset of users between 11:54 PM PDT (18 May) – 12:54 AM PDT (19 May) We have identified the issue and login functionality has been fully restored

1. 12 maja 2026 08:56 UTCresolved

   Between 4:30 AM and 9:30 AM PDT on May 11, 2026, some Percy builds took longer than usual to complete due to increased database contention. Builds were not lost - only delayed. The issue has been mitigated and processing times are back to normal. We're investigating the root cause to prevent recurrence in future.

1. 6 maja 2026 13:53 UTCresolved

   Customers using Percy on Automate experienced build failures between May 5th, 8:00 AM PDT and May 6th, 1:30 AM PDT. The issue has now been resolved, and Percy on Automate builds should be functioning as expected

1. 15 kwietnia 2026 18:09 UTCinvestigating

   We are currently investigating this issue. The impacted features only include Percy's AI features - all non AI features are fully active and has no disruption or performance degradation but AI features like NL descriptions, AI ignore, Build Summary, Bug classification will not be available for the builds created/processed currently.

2. 15 kwietnia 2026 18:10 UTCinvestigating

   We are continuing to investigate this issue. The impacted features only include Percy's AI features - all non AI features are fully active and has no disruption or performance degradation but AI features like NL descriptions, AI ignore, Build Summary, Bug classification will not be available for the builds created/processed currently. All dashboard functions are fully functional and should not affect the standard percy workflow for the clients.

3. 15 kwietnia 2026 18:31 UTCmonitoring

   A fix is implemented and deployed. We are monitoring the situation. All builds created after 11:15 PDT should have all AI features available.

4. 15 kwietnia 2026 18:31 UTCresolved

   This incident has been resolved.

1. 25 marca 2026 14:08 UTCresolved

   Some users might have faced issue while logging in during ~35 min window. No existing sessions were impacted.

1. 16 lutego 2026 15:49 UTCresolved

   - Between February 8, 2026 (10:30 AM – 2:30 PM UTC) and February 9, 2026 (12:00 PM – 1:30 PM UTC) some customers may have noticed incorrect visual diffs on Percy (Safari on iPhone) - The issue occurred due to an incorrect screenshot capture where a “connection not private” error page was rendered instead of the expected page - The impact was limited, affecting a very small percentage of builds across a small number of organisations - Our engineering team has identified and addressed the underlying issue - All Percy services are now operating normally We sincerely apologise for any confusion or inconvenience this may have caused

1. 27 stycznia 2026 21:05 UTCinvestigating

   We are currently investigating this issue.

2. 27 stycznia 2026 21:08 UTCidentified

   The issue has subsided, we are actively investigating the root cause

3. 27 stycznia 2026 22:16 UTCmonitoring

   The root cause were identified as related to https://www.cloudflarestatus.com/incidents/3xb30dhqfkw7 - there is no live impact but we are monitoring the situation. We are keeping this open until cloudflare marks the incidence has resolved.

4. 28 stycznia 2026 04:49 UTCresolved

   Marking this as resolved as original incidence from Cloudflare is marked as resolved.

1. 9 stycznia 2026 13:43 UTCresolved

   A subset of users were impacted by infinite reloads and unable to access percy dashboard while attempting to access a build URL on percy dashboard - which internally attempted sign in with browserstack.com. The issue is fixed as of 5:30 AM PST and all dashboard access should be working as expected now.

1. 18 listopada 2025 11:55 UTCinvestigating

   We are currently investigating this issue.

2. 18 listopada 2025 11:58 UTCidentified

   The downtime is related to ongoing Cloudflare outage - we are monitoring the status

3. 18 listopada 2025 12:00 UTCidentified

   We are continuing to work on a fix for this issue.

4. 18 listopada 2025 12:18 UTCmonitoring

   Cloudflare seem to have recovered, we are monitoring the situation.

5. 18 listopada 2025 12:48 UTCmonitoring

   We are continuing to monitor for any further issues.

6. 18 listopada 2025 15:44 UTCmonitoring

   percy.io is currently accessible; however, build processing performance is degraded due to an ongoing Cloudflare incident. As a result, active builds are being queued on our infrastructure. We will resume normal build processing once Cloudflare fully resolves the issue.

7. 18 listopada 2025 17:47 UTCmonitoring

   We have resumed normal operations. Queued Percy builds are now being processed. Build speeds may be slower than usual while we work through the backlog. We have scaled up our infrastructure to clear the backlog as quickly as possible

8. 18 listopada 2025 19:16 UTCmonitoring

   We have resumed normal operations and cleared up Percy backlog of builds. Build processing speed is back to normalcy

9. 18 listopada 2025 19:17 UTCresolved

   We have resumed normal operations and cleared up Percy backlog of builds. Build processing speed is back to normalcy

1. 23 października 2025 09:05 UTCresolved

   We are currently experiencing degradation in visual difference impacting Percy builds due to an underlying Cloudflare issue. Affected builds may show snapshots with blank pages or missing assets, which can result in incorrect Visual differences Window : 10:30 PM PDT 22nd Oct - 1.47 AM PDT 23rd Oct

1. 20 października 2025 17:37 UTCinvestigating

   Percy Review Agent (AI features) are currently experiencing issues due to ongoing AWS outage affecting multiple of our vendors. You would likely see the message `AI diff is unavailable on this comparison` as a message on the dashboard if you attempt to use the AI features. We are actively monitoring the situation and would keep this updated.

2. 20 października 2025 17:37 UTCidentified

   The issue has been identified.

3. 20 października 2025 19:26 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 20 października 2025 20:23 UTCresolved

   This incident has been resolved.

1. 20 października 2025 14:11 UTCresolved

   We are currently observing degraded performance from 6.30 AM - 7.45 AM PDT in Percy, primarily affecting build processing times and dashboard responsiveness. Our investigation indicates that this is due to an ongoing AWS US-East-1 regional outage impacting one of our critical third-party services - LaunchDarkly - which we use for configuration management and feature flag delivery. We are actively monitoring the situation and working with teams to mitigate impact. Builds may take longer to start or complete until the upstream issue is resolved.

1. 20 października 2025 20:49 UTCresolved

   We are currently observing degraded performance from 12:20 PM PDT to 1 PM PDT [20th October] in Percy, primarily affecting build processing times and dashboard responsiveness. Our investigation indicates that this is due to an ongoing AWS US-East-1 regional outage impacting one of our critical third-party services . We are actively monitoring the situation and working with teams to mitigate impact. Builds may take longer to start or complete until the upstream issue is resolved.

1. 15 października 2025 07:41 UTCresolved

   On October 14th from 1.30 PM PDT to 8.30 PM PDT (14th October), Percy web experienced a slowness in processing of builds in majority of organisations. This was due to an underlying infrastructure degradation. Our team deployed a fix to address slow build times. All systems are now operating normally. We sincerely apologise for any disruption this may have caused.