Historia awarii Phreesia

1. 14 sierpnia 2026 20:58 UTCresolved

   Earlier today, some users in certain geographic regions, primarily on the West Coast, may have experienced slowness while accessing the Phreesia platform and completing intake forms. Our investigation indicates this was related to regional ISP/network routing degradation and was not a widespread Phreesia platform issue. Phreesia systems and infrastructure remained operating normally. We are no longer receiving reports of slowness, and performance has remained stable.

1. 14 sierpnia 2026 14:53 UTCinvestigating

   We are investigating elevated transaction failures affecting eligibility requests routed through our Eligibility API. Some affected API requests may time out or return errors, preventing eligibility responses from being returned successfully for external vendors leveraging this service. Eligibility & Benefits results accessed through the Phreesia Dashboard are not impacted. Our teams are actively investigating and monitoring the impact. We will provide an update as more information becomes available.

2. 16 sierpnia 2026 17:28 UTCresolved

   One of our vendors identified and implemented a fix on Friday afternoon August 14th. We are seeing a return to normal functionality through the Eligibility API.

1. 7 sierpnia 2026 13:14 UTCinvestigating

   We are currently investigating an issue in Zone 1 and Zone 2, which may be causing delays when exporting information from Phreesia to EMR/PM systems. We will provide updates as more information becomes available.

2. 7 sierpnia 2026 14:38 UTCresolved

   The issue causing delays when exporting information from Phreesia to EMR/PM systems in Zone 1 and Zone 2 has been resolved. Exports are processing as expected.

1. 23 lipca 2026 15:57 UTCinvestigating

   Śledztwo... Zdajemy sobie sprawę z problemu dotyczącego Apriva, który uniemożliwia przetwarzanie transakcji płatniczych. Apriva uznała tę kwestię i aktywnie bada i pracuje nad przywróceniem usługi. Dostarczymy dodatkowe aktualizacje w miarę dostępności większej ilości informacji.

2. 23 lipca 2026 16:58 UTCinvestigating

   Aktualizacja - Firma Apriva poinformowała, że Microsoft Azure doświadcza obecnie wielu problemów, które wpływają na ich platformę, co prowadzi do problemów związanych z przetwarzaniem płatności, które obserwujemy przez bramę. Apriva i ich dostawcy usług aktywnie pracują nad jak najszybszym przywróceniem usług. Kontynuujemy ścisłą obserwację sytuacji i dostarczymy dodatkowych aktualizacji w miarę dostępności większej ilości informacji.

3. 23 lipca 2026 18:41 UTCmonitoring

   Apriva wdrożyła rozwiązanie problemu przetwarzania płatności i zgłasza pozytywny zwrot w odniesieniu do wszystkich systemów, których to dotyczy. Dokładne monitorowanie sytuacji w celu potwierdzenia usług przetwarzania płatności pozostaje stabilne. Będziemy nadal dostarczać aktualizacje do czasu pełnego rozwiązania tej kwestii.

4. 23 lipca 2026 18:57 UTCmonitoring

   Widzimy, jak transakcje płatnicze przetwarzają się pomyślnie po rozwiązaniu przez Apriva. Będziemy nadal ściśle monitorować przetwarzanie płatności, aby zapewnić stabilność usług przed oznaczeniem tego incydentu jako rozwiązane. W razie potrzeby zapewnimy dodatkowe aktualizacje.

5. 23 lipca 2026 19:05 UTCresolved

   Problem przetwarzania płatności dotyczący Apriva został rozwiązany. Transakcje płatnicze są z powodzeniem przetwarzane, a usługi działają normalnie. Doceniamy waszą cierpliwość, kiedy zajmowano się tą kwestią.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 8 lipca 2026 12:56 UTCinvestigating

   Wykryliśmy problem, w którym użytkownicy w Strefie 3 mogą doświadczać opóźnień w czasie obciążenia lub napotkać błędy podczas dostępu do centrum mianowań. Nasz zespół inżynieryjny aktywnie bada sprawę i pracuje nad przywróceniem normalnej wydajności. Dostarczymy aktualizacje w miarę dostępności większej ilości informacji.

2. 8 lipca 2026 13:09 UTCinvestigating

   Nasze dochodzenie wskazuje, że poza opóźnionym czasem obciążenia i błędami przy dostępie do centrum mianowań PhreesiaPad może również nie załadować wywiadów dla użytkowników w strefie 3. Nasz zespół inżynieryjny nadal bada ten problem i pracuje nad przywróceniem normalnej funkcjonalności. Dostarczymy aktualizacje w miarę dostępności większej ilości informacji.

3. 8 lipca 2026 14:37 UTCinvestigating

   Nadal badamy tę kwestię.

4. 8 lipca 2026 15:10 UTCresolved

   Sprawa wpływająca na wyniki dla Phreesia Dashboard, Appoinments Hub i PhreesiaPads w Strefie 3 została rozwiązana. Użytkownicy nie powinni już doświadczać opóźnień w czasie obciążenia, błędów lub problemów z PhreesiaPads ładowania wywiadów. Przepraszamy za wszelkie niedogodności, które mógł spowodować ten problem i doceniamy waszą cierpliwość, podczas gdy nasz zespół inżynierów pracował nad przywróceniem normalnej wydajności.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 7 lipca 2026 13:14 UTCinvestigating

   We are currently investigating an issue affecting the Zone 5 Dashboard that is sporadically preventing appointments from being created as expected. While the issue is primarily limited to future-date appointments, we are continuing to assess the full scope of impact. Our Engineering team is working to restore normal functionality as quickly as possible. We will provide updates as more information becomes available.

2. 7 lipca 2026 18:46 UTCresolved

   The issue affecting appointment creation in the Zone 5 Dashboard has been resolved. Shortly after the issue was identified earlier this morning, our Engineering team restored normal functionality. We also reprocessed all appointments that were not initially created to ensure accurate and up-to-date appointment lists in the Dashboard. We apologize for any inconvenience and appreciate your patience.

1. 23 czerwca 2026 16:04 UTCinvestigating

   We are currently investigating connectivity issues affecting ConnectOnCall/VoiceAI for a subset of practices using Athena. Patient search and matching capabilities may be impacted during this time. We are actively working to resolve this issue and will provide updates as they become available.

2. 23 czerwca 2026 20:54 UTCmonitoring

   Our engineering team was able to identify and resolve the issue affecting ConnectOnCall/VoiceAI for a subset of practices using Athena. Patient search and matching capabilities are currently operating as expected. We are continuing to monitor and will confirm full resolution shortly.

3. 24 czerwca 2026 12:36 UTCresolved

   ConnectOnCall/VoiceAI patient search and matching functionality performance issues have been fully resolved. We apologize for any inconvenience and thank you for your patience.

1. 22 czerwca 2026 14:51 UTCinvestigating

   We are currently investigating an issue with the VoiceAI dashboard that may be causing some users to experience performance issues when launching or using the service. Engineering is actively investigating, and we will provide updates as more information becomes available.

2. 23 czerwca 2026 13:28 UTCmonitoring

   VoiceAI Dashboard logins and performance have returned to normal following investigation and remediation by our engineering team. We are continuing to monitor and will confirm full resolution shortly.

3. 23 czerwca 2026 15:05 UTCresolved

   VoiceAI Dashboard login and performance issues have been fully resolved. We apologize for any inconvenience and thank you for your patience.

1. 19 czerwca 2026 17:15 UTCinvestigating

   We are currently investigating an issue with VoiceAI where calls may be disconnected when being transferred to staff. Engineering is actively investigating. We will provide updates as more information becomes available.

2. 19 czerwca 2026 19:52 UTCresolved

   The VoiceAI issue has been resolved and calls are now transferring to staff as expected.

1. 19 czerwca 2026 14:58 UTCinvestigating

   We are currently investigating an issue with VoiceAI where calls may be disconnected when being transferred to staff. Engineering is actively investigating. We will provide updates as more information becomes available.

2. 19 czerwca 2026 15:17 UTCresolved

   The VoiceAI issue has been resolved and calls are now transferring to staff as expected.

1. 17 czerwca 2026 15:00 UTCinvestigating

   We are currently investigating an issue that may be causing some users to experience difficulty logging into Dashboard and/or navigating within Dashboard. Engineering is actively investigating. We will provide updates as more information becomes available.

2. 17 czerwca 2026 15:36 UTCmonitoring

   We are no longer seeing issues with navigation in the Phreesia Dashboard. At this time, we are monitoring some performance issues related to SSO login. We will provide updates as more information becomes available.

3. 17 czerwca 2026 16:02 UTCresolved

   Performance across the Phreesia Dashboard and SSO login has returned to normal and all systems are operational.

1. 18 czerwca 2026 13:56 UTCresolved

   We identified an issue where calls made using our VoiceAI product were sporadically not connecting. This may have impacted some VoiceAI call attempts during the affected window. The issue has been resolved, and VoiceAI calls are now connecting as expected. We apologize for any inconvenience this may have caused. Affected timeframe: 9:00 AM - 10:10 AM Eastern Time

1. 10 czerwca 2026 20:18 UTCinvestigating

   We are aware of reports from some users experiencing slowness while navigating the Phreesia dashboard and completing intake forms. Our investigation indicates this is related to regional ISP/network routing degradation and is not a widespread platform issue. The issue is limited to users in certain geographic regions, primarily on the West Coast. Phreesia systems and infrastructure are operating normally. We are monitoring network conditions and tracking affected routes. We will provide an update as additional information becomes available.

2. 10 czerwca 2026 23:37 UTCinvestigating

   We are continuing to investigate reports from some users experiencing slowness while navigating the Phreesia dashboard and completing intake forms. At this time, monitoring indicates error rates have decreased from earlier elevated levels. Some users may also be seeing improved performance, and reports of issues have slowed. Current information continues to indicate the issue is related to regional ISP/network routing degradation impacting a limited number of clients on the West Coast and is not a widespread Phreesia platform issue. Phreesia systems and infrastructure continue to operate normally. We will continue to monitor network conditions, internal error trends, and user reports through the morning as normal traffic volumes return to validate that performance remains stable. We will provide another update as additional information becomes available.

3. 11 czerwca 2026 13:32 UTCmonitoring

   We continue to monitor reports from some users experiencing slowness while navigating the Phreesia Dashboard and completing intake forms. Network conditions that may have been contributing to the issue improved overnight, and monitoring indicates performance has remained stable. We also received information indicating that a major regional internet connectivity issue impacted parts of the West Coast during the same timeframe, which aligns with the limited client impact observed. Phreesia systems and infrastructure continued to operate normally, and this does not appear to have been a widespread Phreesia platform issue.

4. 11 czerwca 2026 23:11 UTCresolved

   We are no longer receiving reports of slowness while navigating the Phreesia Dashboard or completing intake forms. Performance has remained stable, and Phreesia systems and infrastructure continue to operate normally.

1. 4 czerwca 2026 12:07 UTCinvestigating

   We are currently investigating an issue affecting the Zone 3 Dashboard. This issue may be causing issues with the completion of some actions in the Dashboard. Engineering is actively investigating. We will provide updates as more information becomes available.

2. 4 czerwca 2026 12:18 UTCmonitoring

   The issue affecting the Zone 3 Dashboard has been resolved, and the Dashboard is now displaying as expected for users in Zone 3. Engineering will continue to monitor and provide additional updates if needed.

3. 4 czerwca 2026 13:30 UTCresolved

   This incident has been resolved.

1. 7 maja 2026 13:15 UTCinvestigating

   We are currently investigating an issue that is causing insurance and copays to not be tied to new visits on the Dashboard. Our Engineering team is actively investigating, and we will provide updates as more information becomes available.

2. 7 maja 2026 14:30 UTCidentified

   The issue has been identified, and our team is making progress towards a full recovery. We’re working through a backlog of messages and appreciate your patience.

3. 7 maja 2026 18:23 UTCresolved

   The insurance and copay issue affecting new visits on the Dashboard has been resolved and information is now displaying as expected.

1. 30 kwietnia 2026 18:58 UTCinvestigating

   We are currently investigating an issue that may be causing an error on the dashboard when attempting to send patient communications via text message (SMS). At this time, delivery via email is functioning normally. Our Engineering team is actively investigating, and we will provide updates as more information becomes available.

2. 30 kwietnia 2026 19:57 UTCinvestigating

   We are continuing to investigate the issue impacting patient communications sent via text message (SMS), which may be causing an error on the dashboard when attempting to send messages. Delivery via email remains functioning normally. We are also seeing impact to BillPay and Mobile Wallet. Our Engineering team is actively investigating, and we will provide updates as more information becomes available.

3. 30 kwietnia 2026 23:19 UTCidentified

   We have identified the issue impacting patient communications sent via text message (SMS). SMS patient communications are functioning with some delays at this time. Delivery via email remains functioning normally. BillPay and Mobile Wallet functionality have been restored. Our Engineering team is actively working toward full resolution and continues to monitor performance. We will provide updates as more information becomes available.

4. 1 maja 2026 00:28 UTCresolved

   The issue impacting patient communications sent via text message (SMS) has been resolved. SMS delivery is now functioning as expected. Delivery via email remained unaffected throughout the incident. BillPay and Mobile Wallet functionality have also been fully restored.

1. 16 kwietnia 2026 11:45 UTCinvestigating

   We are currently investigating an issue with payments in Zone 5 that may be causing transactions to fail or not process as expected. Our Engineering team is actively working to identify the cause and restore normal functionality as quickly as possible. We will provide updates as more information becomes available.

2. 16 kwietnia 2026 12:45 UTCinvestigating

   We are continuing to investigate the payments issue impacting Zone 5. As part of our ongoing efforts, the Auxiliary Payment System (APS) has been enabled and can be accessed at payments.phreesia.net. We will provide updates as more information becomes available.

3. 16 kwietnia 2026 13:54 UTCinvestigating

   Additional resources have been added to our services which has improved performance. Our Engineering team continues to investigate for full resolution. During this issue, we also observed delays with actions through the Phreesia Dashboard as well as during intake through some modalities, including the PhreesiaPad. APS will remain enabled until full resolution.

4. 16 kwietnia 2026 17:53 UTCmonitoring

   Our services continue to remain stable and we see continued performance through Payments, the Phreesia Dashboard and PhreesiaPad intake sessions. We will be disabling APS at 2PM EST as payments can be made through the Phreesia dashboard at this time. For more information on the Auxiliary Payment System please visit https://phreesia.my.site.com/support/s/article/How-to-use-the-Phreesia-Auxiliary-Payment-System Phreesia will continue to monitor before full resolution.

5. 17 kwietnia 2026 17:42 UTCresolved

   Our services continue to remain stable and we see continued performance through Payments, the Phreesia Dashboard and PhreesiaPad intake sessions. We will be marking this incident as resolved.

1. 8 kwietnia 2026 14:52 UTCresolved

   Phreesia experienced a brief issue affecting the Dashboard in Zone 1. The issue intermittently impacted users attempting to access the Phreesia Dashboard. Users may have experienced login failures or increased latency. The impact was short in duration and resolved without sustained disruption.

1. 11 marca 2026 15:23 UTCinvestigating

   We are currently investigating an issue affecting the Phreesia Dashboard on Zone 5 that may be causing data and updates to not display as expected. At this time, users may need to manually refresh the page in order to see the most recent information. Engineering is actively investigating the issue. We will provide updates as more information becomes available.

2. 11 marca 2026 15:58 UTCmonitoring

   A fix has been implemented for the issue affecting Zone 5 Phreesia Dashboard updates. Since implementing the change, we are observing normal performance. Engineering will continue to monitor the Dashboard closely to ensure stability.

3. 12 marca 2026 12:54 UTCresolved

   The Phreesia Dashboard on Zone 5 has continued to operate at normal performance levels following yesterday's fix.

1. 20 lutego 2026 18:45 UTCinvestigating

   We are currently investigating an issue that may be impacting multiple Phreesia services. Patients may be unable to complete payments within Phreesia, except through Mobile Wallet. Appointment Accelerator, ConnectOnCall and related Voice AI services may also be inaccessible or not functioning as expected. In addition, Access eForms clients hosted in the cloud may experience issues with their environment. Our Engineering team is actively investigating this issue with high priority. We will provide updates as more information becomes available.

2. 20 lutego 2026 19:39 UTCmonitoring

   We have implemented a change to address the issue and are observing recovery across impacted services. Patients should now be able to complete payments through Phreesia. ConnectOnCall, Voice AI, Appointment Accelerator and cloud-hosted eForms environments are accessible and returning to expected performance. Our Engineering team continues to monitor closely to ensure stability. We will provide a final update once the issue is fully resolved.

3. 20 lutego 2026 20:47 UTCresolved

   The issue impacting payments through Phreesia, ConnectOnCall, Voice AI, Appointment Accelerator, and cloud-hosted eForms environments has been resolved. All services are operating as expected, and we continue to see stability across impacted areas. Our Engineering team will maintain standard monitoring to ensure continued performance. Thank you for your patience while we worked to address this issue.