Historia awarii Pike13

1. 6 lipca 2026 13:47 UTCinvestigating

   Transakcje kartą kredytową dla niektórych dostawców są obecnie nieskuteczne. Badamy błędy połączeń w bramie płatniczej.

2. 6 lipca 2026 13:50 UTCinvestigating

   Brama NMI potwierdziła, że mają problemy z łącznością. Możesz śledzić: https: / / status.transactiongateway.com /

3. 6 lipca 2026 14:09 UTCidentified

   NMI pracuje nad naprawą swojego problemu.

4. 6 lipca 2026 14:57 UTCidentified

   W ciągu ostatnich 10 minut nie widzieliśmy żadnych błędów bramki NMI. NMI nie potwierdziło jeszcze, że rozwiązali tę kwestię, więc nadal monitorujemy.

5. 6 lipca 2026 15:09 UTCmonitoring

   Wprowadzono rozwiązanie i monitorujemy wyniki.

6. 6 lipca 2026 15:17 UTCresolved

   NMI ustaliło ich kwestię łączności. To już rozwiązane.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 30 maja 2026 18:09 UTCinvestigating

   We have contacted Celero about connectivity issues that started 5:00am PDT today.

2. 30 maja 2026 20:55 UTCmonitoring

   Connectivity errors have ceased as of 30 minutes ago, but we have not yet received confirmation from Celero that the the issue is fully resolved.

3. 30 maja 2026 21:46 UTCresolved

   This incident has been resolved.

1. 28 maja 2026 13:49 UTCinvestigating

   Something isn't working right now. We're checking into it and will update you with more information ASAP.

2. 28 maja 2026 13:59 UTCresolved

   We're back. Front Desk is up and running. Sorry for any trouble.

1. 28 maja 2026 13:47 UTCinvestigating

   We are currently investigating this issue.

2. 28 maja 2026 13:58 UTCresolved

   The issue has been resolved.

1. 19 kwietnia 2026 14:15 UTCinvestigating

   We are currently investigating this issue.

2. 19 kwietnia 2026 14:31 UTCinvestigating

   We are continuing to investigate this issue.

3. 19 kwietnia 2026 14:44 UTCresolved

   The incident has been resolved. Systems are back to normal. We are investigating root cause and prevention steps.

1. 18 marca 2026 00:23 UTCinvestigating

   Our partner SmartWaiver is having technical issues. Waivers in Pike13, which all use the SmartWaiver service, are not working. We have opened a support ticket with them.

2. 18 marca 2026 00:29 UTCinvestigating

   SmartWavier status can be viewed at https://status.smartwaiver.com/.

3. 18 marca 2026 02:13 UTCinvestigating

   SmartWaiver says they have identified the problem and are working to resolve it. No estimated time to resolution yet.

4. 18 marca 2026 02:41 UTCresolved

   There have been no waiver errors in the past 20 minutes. SmartWaiver says they have fixed the issue.

1. 9 marca 2026 15:25 UTCinvestigating

   We are currently investigating this issue.

2. 9 marca 2026 16:15 UTCmonitoring

   The database outage is over. Historical activities records will not display currently. We are starting the process of back filling those records into the rebuilt table.

3. 9 marca 2026 18:17 UTCmonitoring

   Backfill of historical activities is progressing starting with most recent history to oldest. It will take several hours.

4. 9 marca 2026 19:50 UTCmonitoring

   Activities data has been restored from present back to November 1, 2025. The restore is continuing and is processing approximately 1 million records per minute going backwards in historical order. All records going all the way back to the year 2012 will be restored by tomorrow.

5. 9 marca 2026 19:50 UTCresolved

   This incident has been resolved.

1. 20 grudnia 2025 18:22 UTCresolved

   Background processes exhausted system memory. We restarted services and background jobs caught up by 9:15am PST. We have added more redundancy to prevent future occurrences. We have also improved system monitoring for this event so that we will have faster resolution in the future.

1. 17 grudnia 2025 17:06 UTCinvestigating

   Our engineers are investigating slow performance and page load times across the platform.

2. 17 grudnia 2025 17:20 UTCmonitoring

   Performance has returned to normal, but we are continuing to monitor and investigate.

3. 17 grudnia 2025 17:56 UTCresolved

   This incident has been resolved. The primary impact was to search (searching for clients, searching for staff member, etc.).

1. 2 sierpnia 2025 00:48 UTCinvestigating

   Something isn't working right now. We're checking into it and will update you with more information ASAP.

2. 2 sierpnia 2025 00:59 UTCinvestigating

   We are continuing to investigate this issue.

3. 2 sierpnia 2025 01:09 UTCresolved

   Systems have returned to normal status.

1. 1 sierpnia 2025 00:11 UTCinvestigating

   We are currently investigating this issue.

2. 1 sierpnia 2025 00:26 UTCresolved

   This incident has been resolved.

1. 9 lipca 2025 14:02 UTCinvestigating

   We are currently investigating an issue with reporting data not being updated.

2. 9 lipca 2025 15:40 UTCinvestigating

   The issue has been resolved. Replication is catching up. Stay tuned here for updates on latency reduction until fully caught up.

3. 9 lipca 2025 15:49 UTCinvestigating

   Reporting latency is currently approximately 24 hours behind.

4. 9 lipca 2025 16:32 UTCinvestigating

   Data latency in reporting continues to slowly decrease. We are constantly monitoring the situation and will update this page at least once every four hours with the current latency until reporting data reaches expected parameters. We expect full resolution by end of day today.

5. 9 lipca 2025 18:26 UTCmonitoring

   Latency continues to decrease slowly as the system processes all of the data from yesterday. It will decrease more rapidly once all of the data from peak activity hours yesterday has been processed. We still expect reporting to be fully caught up to normal latency by the end of the day today.

6. 9 lipca 2025 20:13 UTCmonitoring

   Reporting data is now loaded up to 4:30pm EDT yesterday (July 8). It still needs to process the remainder of July 8, and of course catch up on July 9.

7. 9 lipca 2025 23:54 UTCmonitoring

   Reporting data is now loaded up to 6:20pm EDT yesterday (July 8). Slow going as it churns through peak-time data.

8. 10 lipca 2025 03:53 UTCmonitoring

   Latency is dropping more rapidly. The system has now moved on to processing data from today (July 9).

9. 10 lipca 2025 13:08 UTCmonitoring

   Reporting data is now loaded up to July 9 6:15pm EDT. Still a ways to go.

10. 10 lipca 2025 18:21 UTCmonitoring

    Reporting data is now loaded up through end of day July 9 EDT.

11. 10 lipca 2025 22:00 UTCmonitoring

    Reporting data is now loaded up through today (July 10) 1:15pm EDT. Nearly caught up now.

12. 11 lipca 2025 04:01 UTCresolved

    Reporting data latency has returned to normal.

1. 12 czerwca 2025 13:16 UTCinvestigating

   External partner SmartWaiver is having issues. This is preventing Pike13 users from signing waivers. https://status.smartwaiver.com/

2. 12 czerwca 2025 14:25 UTCresolved

   SmartWaiver restored their service about 25 minutes ago.

1. 5 lutego 2025 22:17 UTCresolved

   Server pool failed to scale up with increasing load. Fixed.

1. 22 listopada 2024 00:39 UTCresolved

   Between 4:19pm and 4:22pm US Pacific Time, there was an intense spike in load on the database that cause Pike13 applications to stop responding.

1. 14 października 2024 22:32 UTCinvestigating

   Pike13 had been intermittently slow throughout the day. We are investigating.

2. 14 października 2024 23:19 UTCinvestigating

   We are going to replace the hardware for the database in 10 minutes from now. There will be a 5-minute outage.

3. 14 października 2024 23:28 UTCinvestigating

   Slightly delayed while complete a full database backup first. Estimated time of outage now 11:00pm EDT.

4. 15 października 2024 03:08 UTCinvestigating

   The hardware replacement is in progress.

5. 15 października 2024 03:25 UTCresolved

   Maintenance complete. Systems operating normally now. We will be monitoring for recurrence of the intermittent slowness.

1. 14 października 2024 15:37 UTCinvestigating

   We are currently investigating this issue.

2. 14 października 2024 15:47 UTCresolved

   Database restart. All system operational. Continuing to monitor performance.

1. 11 września 2024 18:48 UTCinvestigating

   Something isn't working right now. We're checking into it and will update you with more information ASAP.

2. 11 września 2024 18:51 UTCinvestigating

   There does not appear to be any operational impact, but we are checking to be certain.

3. 11 września 2024 19:02 UTCresolved

   One of the servers in the Reporting API cluster had connectivity issues and was removed from rotation. The other servers in the cluster were able to handle all of the traffic, which is the purpose of having the redundancy. Everything working normally.

1. 19 sierpnia 2024 15:11 UTCinvestigating

   We are currently investigating this issue.

2. 19 sierpnia 2024 15:11 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 19 sierpnia 2024 15:34 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 19 sierpnia 2024 15:39 UTCresolved

   This incident has been resolved.

5. 19 sierpnia 2024 18:24 UTCpostmortem

   After further analysis, it has been determined that this issue only affected Pike13 Support staff. No customers or clients were impacted.

1. 31 lipca 2024 12:07 UTCinvestigating

   Something isn't working right now. We're checking into it and will update you with more information ASAP.

2. 31 lipca 2024 12:19 UTCinvestigating

   We are continuing to investigate this issue.

3. 31 lipca 2024 12:27 UTCmonitoring

   Systems are back up. Still investigating cause and stability.

4. 31 lipca 2024 12:33 UTCresolved

   We're back. Pike13 is up and running. Sorry for any trouble.