Historia awarii Pin Payments

For a period of 17 minutes from 09:08 AEDT, merchants may have experienced charges being unexpectedly declined, due to issues at our upstream provider. The upstream issue was resolved, and normal service was restored at 09:25 AEDT.

We recently experienced an issue affecting Visa and Mastercard credit card transactions, resulting in error code 92 for some merchants. Our development team has deployed a temporary fix and traffic is currently being routed through our parent company’s gateway to ensure transaction processing continues smoothly. We are actively investigating the root cause of this issue and will provide further updates as more information becomes available. We sincerely apologise for the inconvenience and appreciate your patience while we work to fully resolve this matter.

All systems are now back in operation.

Due to a major outage of the Cloudflare service in our region, access to our Dashboard, Payment Pages, and Marketing Website has been fully disrupted. We are awaiting a fix from Cloudflare. In the meantime, API access is unaffected.

Cloudflare have issued a fix and declared their incident resolved. We are monitoring to ensure services fully return to normal.

All systems are now back in operation.

We are currently seeing an unusually high number of charge failures from one of our upstream providers, for American Express charges. We are working with the provider to identify the issue.

Our upstream provider has resolved the issue and we are monitoring transactions.

This incident has been resolved.

For a period of 35 minutes from 20:09 AEDT, merchants may have experienced charges being unexpectedly declined, due to a recent security upgrade. We have implemented a fix and are monitoring the situation.

This incident has been resolved.

Due to a regular code deployment, the Payment Page may be failing to load for some merchants. We are aware of the issue and are taking steps to rectify it.

A fix has now been implemented and service has returned to normal. We are monitoring the system to verify that the fix is complete.

The Payment Page is now confirmed as functioning normally. This incident is resolved.

We are currently investigating reports of some customers having CORS issues on card creation due to a recent security upgrade. We're reverting the change.

The change has been reverted and we've confirmed the service is working. Customer browsers will need to reload to get the latest javascript. We're currently monitoring the situation.

Charge flow appears to have reverted to normal.

For a period of approximately 8 minutes during a routine software update, the API was experiencing a partial outage and some charge requests were failing with a 500 error message. The system was recovered and charges are now processing normally.

For a period of 50 minutes from 16:48 AEDT, merchants may have experienced charges being unexpectedly declined, due to issues upstream. The upstream issue was resolved and normal service was restored at 17:38 AEDT.

We are currently experiencing degraded performance across our systems. We are working to identify the issue.

We've identified the issue and recovered an affected system that was causing the problem. We'll continue to monitor and ensure operational consistency.

This incident has been resolved.

We are currently seeing an unusually high number of charge failures from one of our upstream providers. We are working with the provider to identify the issue.

The upstream provider has resolved the issue and transactions are processing successfully. We will continue to monitor the situation.

This incident has been resolved.

We've detected failures due to problems with our CDN and edge services vendor. Our vendor is aware and is investigating the issue.

We are continuing to investigate this issue.

The issue has been identified and we are waiting on our vendor to fix the issue.

Our vendor has implemented a fix and we are monitoring the results.

This incident has been resolved.

We have identified an issue affecting charge search results. This is also causing delays sending receipts and affecting account signups. We are implementing a fix and will provide an update shortly.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Our New Zealand processor is currently experiencing some issues causing transactions to fail.

We are continuing to investigate this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently seeing an unusually high number of charge failures from one of our upstream providers. We are working with the provider to identify the issue.

The upstream provider has resolved the issue and transactions are processing successfully. We will continue to monitor the situation.

This incident has been resolved.

We have detected processing errors for our New Zealand merchants. We have identified the issue is occurring in the network between our datacenter and our upstream financial partner. We are working with 3rd parties to rectify the situation.

The network problem has been resolved by a 3rd party. We will continue to monitor for the timing being.

The issue has been resolved.

This incident has been resolved.

We've detected a large number of charge failures occurring upstream. We are investigating the issue.

We have identified the cause of the issue and are implementing a solution.

We have deployed a fix and the majority of charges are now succeeding.

This incident has been resolved.

There are a large number of errors being returned by one of our upstream financial providers. This is causing most charges to fail. We are actively investigating the issue.

We have switched to a backup link and charges are being processed correctly. We will continue to monitor the situation.

The issue has been resolved. Our upstream acquirer has acknowledged and addressed the issues. We have noted no related problems since 2:40 AM AEST.

We have detected a number of processing errors for our New Zealand merchants. We have identified this issue is occurring at one of our upstream suppliers. We are working to rectify the situation.

Our upstream provider has fixed the issue. We are continuing to monitor the situation.

On 3 May 2020 from 02:00 AEST to 03:00 AEST the Pin Payments platform experienced some issues which have been rectified. Due to this issue merchants may notice some charges made during this timeframe did not receive corresponding email notifications and/or webhook notifications.