Historia awarii Podio

1. 17 sierpnia 2026 19:50 UTCinvestigating

   Badamy raporty klientów o problemie wpływającym na wydajność przepływów pracy skonfigurowanych poprzez automatykę przepływu pracy Podio. Użytkownicy prawdopodobnie zauważą opóźnienia i / lub podwyższone poziomy błędów w przepływie pracy. Dostarczymy Państwu jak najszybciej więcej szczegółów.

2. 17 sierpnia 2026 21:26 UTCidentified

   Kwestia ta została zidentyfikowana i aktywnie pracujemy nad rezolucją. Oczekujemy, że doświadczenie wkrótce wróci do normy.

3. 17 sierpnia 2026 21:30 UTCmonitoring

   Widzimy lepsze wyniki PWA w oparciu o wysiłki zespołu w celu rozwiązania i aktywnie monitoruje.

4. 17 sierpnia 2026 21:45 UTCresolved

   Zakończyliśmy kroki w celu przywrócenia stabilności do doświadczenia klienta z automatyką przepływu pracy Podio. Nie zaobserwowano dalszych skutków i rozważamy rozwiązanie tej kwestii. Jeśli nadal występują jakiekolwiek problemy, prosimy o kontakt poprzez wsparcie w Centrum Pomocy (https: / / support.sharefile.com / s /)

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 8 czerwca 2026 14:27 UTCinvestigating

   We are investigating customer reports of Podio being unavailable. We will provide updates here as soon as possible.

2. 8 czerwca 2026 15:00 UTCidentified

   The issue has been identified and we are actively working on a resolution. We expect the experience to be back to normal shortly.

3. 8 czerwca 2026 16:00 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 8 czerwca 2026 17:01 UTCresolved

   We have completed steps to restore stability to the customer experience with Podio web and API. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at Help Center - https://support.sharefile.com/s/

1. 15 marca 2026 06:33 UTCinvestigating

   We are currently investigating an issue impacting Podio due to problems with the AWS ElastiCache service. Some users may experience degraded performance or intermittent errors when accessing Podio. Our team is actively working with AWS to identify the root cause and mitigate the impact.

2. 15 marca 2026 06:34 UTCidentified

   We have identified that the ongoing Podio performance issues are related to a disruption in the AWS ElastiCache service. This may result in slow responses or intermittent failures across parts of the platform. We are applying mitigations and closely monitoring the situation while AWS works on resolving the underlying issue.

3. 15 marca 2026 06:43 UTCmonitoring

   AWS ElastiCache service stability is improving, and Podio is beginning to recover. We are monitoring the platform closely to ensure performance returns to normal levels. Some users may still experience intermittent issues during this period.

4. 15 marca 2026 07:47 UTCresolved

   This incident has been resolved. No further impact has been observed and we are considering this issue to be resolved based on our system monitoring. If you are still experiencing any issues, please let us know via support at Help Center: https://support.sharefile.com/s/

1. 13 lutego 2026 18:05 UTCinvestigating

   We are investigating customer reports of an issue impacting the performance of certain background tasks like file imports/exports, calendar sync, and background cleanups. Users are likely to see delays in the affected operations. We will provide updates here with more details as soon as possible.

2. 13 lutego 2026 18:57 UTCidentified

   The issue has been identified, and we are actively working on a resolution. We expect the experience to be back to normal shortly.

3. 13 lutego 2026 19:17 UTCmonitoring

   We are seeing better performance of bulk operations based on team efforts to resolve, and we are actively monitoring.

4. 13 lutego 2026 22:16 UTCresolved

   We have completed steps to restore stability to the customer experience with Podio bulk operations No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at https://support.sharefile.com/s/

1. 11 listopada 2025 19:42 UTCinvestigating

   We are investigating customer reports of an issue impacting performance of workflows configured via Podio workflow automation. Users are likely to see delays and/or increased error rates in workflow runs . We will provide updates here with more details as soon as possible.

2. 11 listopada 2025 20:16 UTCidentified

   The issue has been identified and we are actively working on a resolution. We expect the experience to be back to normal shortly.

3. 11 listopada 2025 20:22 UTCmonitoring

   We are seeing better performance of notifications based on team efforts to resolve and are actively monitoring.

4. 11 listopada 2025 20:45 UTCresolved

   We have completed steps to restore stability to the customer experience with Podio notifications. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at https://support.sharefile.com/s/

1. 23 października 2025 21:45 UTCinvestigating

   We are investigating customer reports of an issue impacting the performance of Podio search operations, causing search results and indexing to be delayed. We will provide updates here as soon as possible.

2. 23 października 2025 22:12 UTCidentified

   The issue has been identified, and we are actively working on a resolution. We expect the experience to be back to normal shortly.

3. 24 października 2025 10:42 UTCmonitoring

   We are seeing better performance of notifications based on team efforts to resolve, and are actively monitoring.

4. 24 października 2025 10:57 UTCresolved

   We have completed steps to restore stability to the customer experience with Podio search. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at Help Center: https://support.sharefile.com/s/

1. 22 października 2025 14:10 UTCinvestigating

   We are investigating customer reports of an issue impacting performance of Podio search operations, causing search results and indexing to be delayed. This could, in turn, result in delays with Podio workflow automation runs too. We will provide updates here as soon as possible.

2. 22 października 2025 17:43 UTCmonitoring

   We are seeing better performance of search based on team efforts to resolve and are actively monitoring.

3. 22 października 2025 18:12 UTCresolved

   We have completed steps to restore stability to the customer experience with Podio search. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at Help Center: https://support.sharefile.com/s/

1. 7 października 2025 16:57 UTCinvestigating

   We are investigating customer reports of Podio workflow automation being unavailable. We will provide updates here as soon as possible.

2. 7 października 2025 17:14 UTCidentified

   The issue has been identified, and we are actively working on a resolution. We expect the experience to be back to normal shortly.

3. 7 października 2025 17:18 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 7 października 2025 17:25 UTCresolved

   This incident has been resolved. No further impact has been observed, and we are considering this issue to be resolved based on customer feedback and our system monitoring. If you are still experiencing any problems, please let us know via support at Help Center https://support.sharefile.com/s/

1. 1 września 2025 07:52 UTCinvestigating

   We are investigating customer reports of Podio workflow automation being unavailable. We will provide updates here as soon as possible.

2. 1 września 2025 07:54 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 1 września 2025 07:58 UTCresolved

   This incident has been resolved. No further impact has been observed and we are considering this issue to be resolved based on feedback from customers and our system monitoring. If you are still experiencing any issues, please let us know via support at Help Center https://support.sharefile.com/s/

1. 21 sierpnia 2025 08:05 UTCinvestigating

   We are investigating customer reports of Podio being unavailable. We will provide updates here as soon as possible.

2. 21 sierpnia 2025 08:09 UTCidentified

   The issue has been identified and we are actively working on a resolution. We expect the experience to be back to normal shortly.

3. 21 sierpnia 2025 08:15 UTCmonitoring

   We are seeing better performance of search based on team efforts to resolve and are actively monitoring.

4. 21 sierpnia 2025 09:01 UTCresolved

   This incident has been resolved. No further impact has been observed and we are considering this issue to be resolved based on feedback from customers and our system monitoring. If you are still experiencing any issues, please let us know via support at Help Center: https://support.sharefile.com/s/ We apologize for the impact of this issue for your business and are taking steps to reduce the likelihood of this occurring again in the future.

1. 21 lipca 2025 15:20 UTCinvestigating

   We have received customer reports of an issue with Podio notifications on web, especially notifications arising from item activities like updating an item or adding comments on an item. We are actively investigating this issue and will provide updates here as soon as possible. Please note that the email and mobile app notifications are working as expected. Issue Detail: For users facing this issue, the updates or new comments are neither shown in the activity feeds of the related item / app/ workspace, nor do they bubble up as new notifications alert on top navigation pane, without a browser refresh. Refreshing the browser should show the activity fine. Action Requested: Please be rest assured that any update you are making is getting registered as an activity for the item. The issue is with the web notifications. So will request users facing the issue to not repeat the updates as you would be duplicating or spending extra effort for an update that is already done. You can just hit refresh on your browser to confirm the activity is recorded.

2. 21 lipca 2025 18:35 UTCinvestigating

   This issue is occurring intermittently and we continue to investigate it. Will re-iterate that if you see activity notifications not getting updated on Podio web, please refresh your browser to load it correctly. Thank you for your patience.

3. 22 lipca 2025 04:27 UTCinvestigating

   Some Podio customers may be experiencing issues with notifications. We are investigating this issue and will provide updates here as soon as they are available.

4. 22 lipca 2025 09:57 UTCinvestigating

   We are continuing to investigate this issue.

5. 22 lipca 2025 12:31 UTCidentified

   The issue has been identified and we are actively working on a resolution. We expect the experience to be back to normal shortly.

6. 22 lipca 2025 12:32 UTCmonitoring

   A fix has been implemented, and we are monitoring the results.

7. 23 lipca 2025 05:55 UTCresolved

   This incident has been resolved.

1. 16 lipca 2025 19:38 UTCinvestigating

   We are investigating customer reports of an issue impacting performance of certain background tasks like file imports/exports, calendar sync, and background cleanups. Users are likely to see delays in the affected operations. We will provide updates here with more details as soon as possible.

2. 17 lipca 2025 14:18 UTCidentified

   The issue has been identified and we are actively working on a resolution. We expect the experience to be back to normal shortly.

3. 18 lipca 2025 06:54 UTCmonitoring

   We are seeing better performance based on team efforts to resolve and are actively monitoring.

4. 21 lipca 2025 13:21 UTCresolved

   We have completed steps to restore stability to the customer experience with background tasks. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at Help Center: https://support.sharefile.com/s/

1. 11 lipca 2025 16:44 UTCinvestigating

   We are investigating customer reports of an issue impacting the performance of Podio, causing slowness in the application and increased error rates. We will provide updates here as soon as possible.

2. 15 lipca 2025 07:01 UTCinvestigating

   We are continuing to investigate this issue.

3. 16 lipca 2025 19:42 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 18 lipca 2025 12:53 UTCresolved

   We have completed steps to restore stability to the customer experience with Podio web and API. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at Help Center: https://support.sharefile.com/s/

1. 10 lipca 2025 19:49 UTCinvestigating

   Some Podio customers may be experiencing issues with notifications. We are investigating this issue and we will provide updates here as soon as available.

2. 10 lipca 2025 19:54 UTCinvestigating

   This is likely to impact all email functionalities within Podio/Workflow Automation. We will provide updates here as soon as possible.

3. 10 lipca 2025 23:07 UTCresolved

   This incident has been resolved.

1. 2 lipca 2025 17:35 UTCinvestigating

   We are investigating customer reports of an issue impacting performance of Podio causing slowness in the application and increased error rates. We will provide updates here as soon as possible. Updates every 30 minutes (every 15 min for hard down): We are continuing to investigate this issue.

2. 2 lipca 2025 22:08 UTCidentified

   The issue has been identified and we are actively working on a resolution. We expect the experience to be back to normal and we'll continue monitoring system performance.

3. 3 lipca 2025 15:33 UTCidentified

   There are some more reports for degraded API communication performance. We are currently investigating potential causes.

4. 3 lipca 2025 15:33 UTCinvestigating

   There are some more reports for degraded API communication performance. We are currently investigating potential causes.

5. 7 lipca 2025 06:46 UTCmonitoring

   Podio performance is back to normal. We'll continue monitoring system metrics and performance.

6. 7 lipca 2025 13:33 UTCresolved

   We have completed steps to restore stability to the customer experience with Podio web and API. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at https://support.sharefile.com/s/

7. 6 sierpnia 2025 15:56 UTCpostmortem

   # Podio Server took too long to respond – July 2, 2025 ## Summary of Impact On July 2nd 2025, part of Podio customers started facing high rate of server timeout errors when creating or updating application items. The delays and disruptions caused by the degraded server API performance were sporadic and lasting for several minutes each time. ## Root Cause On July 2nd 2025, our alert system noticed a sporadic increase in Podio related errors when executing workflows. In the meanwhile, the customer support team also received several reports for server errors while executing actions on app items – creating new or updating existing items. Both, the error rate increases and customer reports were intermittent, happening a couple of times during the day for several minutes and experienced by only part of Podio customers. The problem was traced to an end-user's workflow that was incorrectly configured and resulted in locking our database. This, in turn, made items management unavailable while the workflow execution was in progress. ## Mitigation After identifying the root cause, Podio team took the following actions: * Engineering reported the traced workflow * Customer support worked closely with the end-user to deactivate the workflow in order to mitigate the configuration issue. They also helped optimize the workflow to prevent this issue from re-occurring. The issue was confirmed resolved and fixed as of July 16th, 2025. ## Next Steps 1. Conduct review of Podio workflows and the specific workflow type that was the root cause for this incident 2. Optimize and improve performance of Podio workflows while processing high volume of data

1. 19 czerwca 2025 18:16 UTCinvestigating

   We are investigating customer reports of Podio being unavailable. We will provide updates here as soon as possible.

2. 19 czerwca 2025 18:42 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 19 czerwca 2025 19:21 UTCresolved

   This incident has been resolved. No further impact has been observed and we are considering this issue to be resolved based on feedback from customers and our system monitoring. If you are still experiencing any issues, please let us know via support at Help Center: https://support.sharefile.com/s/ We apologize for the impact of this issue for your business and are taking steps to reduce the likelihood of this occurring again in the future. We will share post-mortem details once we complete an internal review of events and analysis of the root cause.

1. 16 czerwca 2025 17:20 UTCinvestigating

   We are investigating customer reports of an issue impacting performance of certain background tasks like file imports/exports, calendar sync, and background cleanups. Users are likely to see delays in the affected operations. We will provide updates here with more details as soon as possible.

2. 16 czerwca 2025 18:30 UTCinvestigating

   We are continuing to investigate this issue.

3. 16 czerwca 2025 19:05 UTCidentified

   The issue has been identified and we are actively working on a resolution. We expect the experience to be back to normal shortly.

4. 16 czerwca 2025 19:17 UTCmonitoring

   We are seeing better performance of background tasks based on team efforts to resolve and are actively monitoring.

5. 16 czerwca 2025 20:02 UTCresolved

   We have completed steps to restore stability to the customer experience with Podio background tasks. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at Help Center: https://support.sharefile.com/s/

1. 2 czerwca 2025 12:01 UTCinvestigating

   We are continuing to investigate this issue. The Engineering team is engaged and working on a fix. We regret the inconvenience caused and are trying our best to get Podio Workflow Automation up and running again

2. 2 czerwca 2025 12:09 UTCinvestigating

   We are continuing to investigate this issue.

3. 2 czerwca 2025 12:49 UTCidentified

   The issue has been identified and we are actively working on a resolution. We expect the experience to be back to normal shortly.

4. 2 czerwca 2025 14:14 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 2 czerwca 2025 16:54 UTCresolved

   We have been monitoring the system for the past 2.5 hours and can confirm that all operations with Podio workflow automation are back to normal. Our team is relentlessly working to continue improving our infrastructure and avoid such issues in future. We apologize for the inconvenience caused by this issue and thank you for your patience and understanding.

1. 9 maja 2025 15:47 UTCinvestigating

   We are seeing delays in certain background operations like excel export, excel import, bulk calculations and cloning of apps. Our team is currently investigating the issue and we will update this page as soon as we know more.

2. 9 maja 2025 15:52 UTCidentified

   We have identified the issue and are in the process of mitigating the cause for these delays.

3. 9 maja 2025 16:51 UTCidentified

   We have applied a fix but it is taking a little longer to show effect. We continue monitoring the system and investigating more mitigation steps.

4. 9 maja 2025 19:56 UTCidentified

   We have performed a couple more optimizations. The background and bulk operations are picking up speed again. We believe the delay should soon be over.

5. 9 maja 2025 20:31 UTCmonitoring

   Our fix has started working and delays are reducing. We will continue monitoring the system to ensure the delays are completely resolved.

6. 9 maja 2025 22:41 UTCmonitoring

   Delays have reduced significantly. However, we will continue monitoring the system for a couple more hours to ensure all operations are back to normal.

7. 10 maja 2025 07:46 UTCresolved

   This incident has been resolved.

1. 14 marca 2025 17:39 UTCinvestigating

   We are currently investigating this issue.

2. 14 marca 2025 17:41 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 14 marca 2025 17:49 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 14 marca 2025 17:51 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 14 marca 2025 18:08 UTCresolved

   This incident has been resolved.