Historia awarii Poplapay

We are experiencing a settlement file processing failure affecting Amex transactions for Nets Finland acquiring on June 27, 2026. As a result, settlements for that day's Amex transactions will be delayed until the settlement file has been successfully processed. Our teams are working to resolve the issue as quickly as possible and restore normal processing. No action is required from merchants at this time. We will provide an update as soon as processing has resumed. Please note that Amex transactions processed through Nets Denmark are not affected and have been processed according to the normal settlement schedule. This issue is limited to Amex transactions for Nets Finland acquiring on June 27, 2026, and does not affect any other card schemes. We apologize for the delay and appreciate your patience while we work to resolve this issue.

The failed settlement file has been reprocessed and delivered, and a mitigation has been applied to prevent recurrence. We apologize for the inconvenience.

The resent settlement file was confirmed processed successfully.

This is just a test

This incident has been resolved. All systems are operating normally.

We apologize for the inconvenience caused by an issue affecting settlement processing for Npay terminals using Nets Finland acquiring. On June 3rd, a technical issue caused settlement processing to fail, preventing affected settlements from being submitted to the acquirer as scheduled. We corrected that error and submitted the settlements the following day. In correcting the previous error, however, we unfortunately overlooked a detail that then caused the settlement run for June 4th to fail. This has now been corrected, and the settlements have been submitted successfully, but unfortunately payouts for June 4th will be delayed. No action from merchants is required. The underlying issue that caused both problems was fixed earlier, so no further disruption is expected. We sincerely apologize for the disruption. We will be providing more information early next week.

The settlement batches for June 5th were sent as expected, and the system is operating normally.

We apologize for the inconvenience caused by an issue affecting settlement processing for Npay terminals using Nets Finland acquiring. On June 3rd, a technical issue caused settlement processing to fail, preventing affected settlements from being submitted to the acquirer as scheduled. As a result, settlement payouts will be delayed until the issue has been resolved. Our team is actively investigating and working to restore normal processing as quickly as possible. Once the issue has been fixed, we will reprocess all affected settlements and submit them to Nets Finland for settlement without requiring any action from merchants. We sincerely apologize for the disruption and appreciate your patience while we work to resolve this matter. Further updates will be provided as more information becomes available.

The affected settlements have been sent to Nets Finland.

This incident has been resolved.

We've identified an issue with Nordic acquiring affecting our terminals in Nordics. I've escalated the issue.

Nordic acquiring down since 10:06 EET / 9:06 CET.

We are continuing to work with highest priority on a fix for this issue.

The Nordic acquiring outage has been resolved. Card payments have been going through successfully since approximately 14:43 CEST / 15:43 EEST, and success rates are back to normal. We are continuing to monitor the service to make sure it stays stable before closing the incident. No action is needed from merchants. We apologise for the disruption and will post a final update once monitoring is complete.

Unfortunately, we are seeing failures again.

Since 16:58 CEST / 17:58 EEST new Nordic acquiring outage affecting merchants in Nordics causing payments to fail.

Authorizations working again since 17:12 CEST / 18:12 EEST. Monitoring for now, another update will come when incident closed.

We are closing this incident after an extended monitoring period. Authorizations have remained stable since the recovery reported on 21 May 2026, and we have not observed further merchant impact. A final root cause analysis from the upstream acquiring provider is not available at this time. We apologise for the disruption.

We see a degradation in acquiring connection to Finland acquiring, causing failures in payments affecting some Finnish merchants.

Acquiring side issue affecting multiple PSPs.

working since 18:50 EET

No further issues observed after root cause was addressed. Issues appeared in 3 waves between 17 and 19 Finland local time on the 19th of May, where part of payments towards Finland acquiring were failing.

12:11 Finland time - debit authorization degraded for Finnish acquiring. 12:11 alkaen katevarmennusyhteydessä ongelmia, selvitys käynnissä

There was an authorization incident 12:11–12:34, which has since resolved. Around 50-80% of authorizations for Finnish acquiring failed during that time. We are still investigating the root cause, but the issue is unlikely to repeat itself – but we will keep monitoring the situation.

This incident has been resolved.

We are currently investigating issue where some payment terminals using Cellular connections are having issues connecting to payment service provider.

Some Castles terminals in Finland that are connected to Telia phone network are affected by this issue. If possible, we recommend using other available Internet options, like WiFi. We are working with our phone service providers to fix the issue.

We are still in dialogue with our cellular service vendors to get the issue resolved. If you are affected by this: If possible, we recommend using other available Internet options, like WiFi.

We are no longer seeing abnormal connectivity issues. We will continue to monitor the situation.

This incident has been resolved. We apologize for the inconvenience.

We are currently investigating issue where some payment terminals using Cellular connections are having issues connecting to payment service provider.

Cellular network provider has confirmed that there was a roaming issue in Finland that should have been fixed today at approximately 15:20. If you are still experiencing issues with your cellular connection we recommend you to reboot you payment terminal.

This incident has been resolved.

We are seeing elevated authorization failures for Nets Denmark acquiring

Nets Denmark acquiring connection is experiencing an outage, we are monitoring the situation

Upstream provider has applied a fix and authorizations are succeeding again

This incident has been resolved.

We are currently investigating this issue.

Payment terminals in Finland that use Telenor SIM for cellular connection are affected. Situation is being investigated.

The issue is being investigated with Telenor. If possible, connect the terminal through a mobile phone hotspot, or other means, while the problem continues. Some merchants have reported successful reconnection after rebooting the device.

Connections are reported operational

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

All Visa authorizations were failing on Nets Finland acquiring between 20:00 and 20:24 Finland local time. The incident is over. Other card schemes were not affected.

We are currently investigating elevated error rates for authorizations going through Nets Finland acquiring

Ongoing issue was confirmed with Nets Finland acquiring, we are awaiting further information

Acquirer is reporting issue as resolved, and we are no longer seeing failed authorizations

This incident has been resolved.

We are seeing Mastercard transactions failing with Nets Finland acquiring. VISA seems unaffected. We are investigating.

The acquirer is working with Mastercard to fix the issues. We are seeing partial outage on the transactions. Waiting on a solution from the acquirer side. We are sorry for the trouble caused by this!

The acquirer has reported a fix has been implemented and we are seeing transaction failures returning to normal amounts. We'll keep monitoring the situation.

No further problems noticed in monitoring, closing incident.

We are seeing elevated error rates in authorizations. These look to be caused by upstream issues. We are investigating further.

The errors seem to be related to an ongoing incident at Nordea.

We are no longer seeing elevated error rates since 14:20.

We are currently investigating authorization processing issues that affect some transactions. Issue started around 05.00 EEST

Incident was resolved 07:00 EEST. Issue affected only a very small amount of transactions and was caused by network issues in a service provider's data center.

We are currently investigating authorization processing issues at Nets Denmark acquirer side. The authorization processing issue have started approximately 00:55 EEST.

A fix has been implemented and we are monitoring the results.

This incident has been resolved. The issue ended around 01:40 EEST.

We are currently investigating authorization processing issues at Nets Denmark acquirer side. The authorization processing issue have started approximately 20:10 EEST.

A fix has been implemented and we are monitoring the results.

This incident has been resolved. The issue ended around 23:04 EEST.

There was a brief downtime in Nets Finland authorizations. The issue started at 14:30 EEDT and was resolved at 14:34 EEDT. Cause is not known, but the situation has normalized. We continue to monitor the situation.

Nets Finland had an authorization incident at the time of the observed downtime. Another small hiccup lasting 6 seconds was observed at 14:52 EEDT, but there have been no further errors after that and the situation has been normalized. We apologize for the downtime!

Since 11:26 local time in Finland, connectivity issue between PSP and acquiring system affecting payments for Finnish merchants. We are investigating.

Returned to normal since 12:38 Finland local time. Monitoring.

This incident has been resolved.