Historia awarii Proemion

1. 22 października 2026 09:35 UTCresolved

   W odniesieniu do dwóch powszechnie reklamowanych słabych punktów PHP CVE- 2026- 109618 i CVE- 2026- 109619 wyjaśniamy, że Proemion nie wykorzystuje technologii, która ma wpływ w żadnej części swojej DataPlatform lub systemów pomocniczych. Dowiedzieliśmy się o słabościach na stronie 21 Października 13: 05 CEST i natychmiast koordynowaliśmy ją wewnętrznie w celu oceny ryzyka ograniczonego do strony internetowej Proemion. Ustawiliśmy statyczną kopię strony internetowej, a następnie offline usług aż do momentu, gdy patch został dostarczony i zainstalowany. Dodatkowo czekaliśmy 12 godzin na ochłodzenie przed przywróceniem strony internetowej. Nie ma dowodów na to, że słabości zostały wykorzystane z powodzeniem przeciwko stronie internetowej. Strona internetowa Proemion działa na osobnej infrastrukturze bez żadnego połączenia z innymi usługami. Wydajemy to oświadczenie wszystkim klientom, którzy mogą go potrzebować do własnych celów.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 15 października 2026 10:17 UTCmonitoring

   Między 12oct2026 a 15oct2026 DataPlatform nie udało się wysłać żadnych e-maili.

2. 15 października 2026 10:18 UTCmonitoring

   Nadal monitorujemy wszelkie dalsze problemy.

3. 15 października 2026 10:21 UTCresolved

   Ten incydent został rozwiązany.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 15 października 2026 10:14 UTCresolved

   Między 12oct2026 a 15oct2026 DataPlatform nie udało się wysłać żadnych e-maili. Zidentyfikowaliśmy i naprawiliśmy przyczynę.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 29 września 2026 11:47 UTCinvestigating

   Wiemy, że API REST są obecnie niedostępne. Aktywnie pracujemy nad tą kwestią.

2. 29 września 2026 11:49 UTCmonitoring

   Zidentyfikowaliśmy i wprowadziliśmy namiar. Monitorujemy usługi.

3. 29 września 2026 14:29 UTCresolved

   Ten incydent został rozwiązany.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 2 lutego 2026 12:25 UTCidentified

   Accessing Statuspage via the API is failing currently which is causing system metrics not to be updated. We are monitoring the issue currently while Statuspage is actively working on the fix.

2. 2 lutego 2026 15:39 UTCmonitoring

   We have created new Statuspage API keys and updated our integrations and system metrics are now showing correctly in our statuspage. We will continue to monitor the incident while Statuspage continues working on a permanent fix.

3. 3 lutego 2026 08:11 UTCidentified

   Statuspage has identified an issue affecting Statuspage System Metrics charts and for the time has disabled the System Metrics functionality.

4. 4 lutego 2026 09:01 UTCmonitoring

   Issue is still ongoing. Statuspage System Metrics remain disabled. We will continue to monitor the incident while Statuspage continues working on a permanent fix.

5. 5 lutego 2026 14:19 UTCmonitoring

   Issue is still ongoing. Statuspage System Metrics remain disabled. Statuspage will provide further updates by early next week.

6. 10 lutego 2026 11:54 UTCresolved

   Statuspage has disabled System Metrics indefinitely and as such they have been removed from our page. If Statuspage enables them in the future, we will show them again.

1. 5 listopada 2025 09:11 UTCinvestigating

   We are experiencing a local outage of the system linked to DataPlatform that serves for device activation processes like GoLive, Tariff Change, Contract Renewal and the hosting contract overview. The device activation functions (Go Live, Tariff Change, Renewals, Cancellation) on DataPortal and REST API are currently not possible. Also the hosting contract overview on Data Portal and REST API may not show all details. Our engineers are working on restoring the functionality.

2. 5 listopada 2025 12:14 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 5 listopada 2025 15:30 UTCresolved

   This incident has been resolved.

1. 12 września 2025 04:23 UTCinvestigating

   The services importing data from 3rd party platforms including AEMP imports are down, we are investigating the root cause.

2. 12 września 2025 06:32 UTCidentified

   Root cause identified. Our engineers are working on fixing it.

3. 12 września 2025 07:35 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 12 września 2025 08:15 UTCresolved

   This incident has been resolved.

1. 26 czerwca 2025 14:45 UTCidentified

   New device activation (go-live) currently has a problem, we are recovering the services.

2. 26 czerwca 2025 16:27 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 26 czerwca 2025 17:14 UTCresolved

   This incident has been resolved.

1. 8 kwietnia 2025 08:14 UTCinvestigating

   New device activations (go-live) currently has a problem, we are recovering the services.

2. 8 kwietnia 2025 08:33 UTCmonitoring

   We have identified the root case and deployed a work-around. We are monitoring the situation.

3. 8 kwietnia 2025 10:22 UTCresolved

   This incident has been resolved.

1. 19 marca 2025 13:14 UTCidentified

   We are experiencing delays during the Go Live on DataPortal and REST API. We still have a record of all the requests and we will make sure that all of them are addressed. But due to a problem with one of our partners we are experiencing delays.

2. 20 marca 2025 06:55 UTCmonitoring

   A work-around has been implemented, we are monitoring the go live requests.

3. 20 marca 2025 15:39 UTCresolved

   The work-around is active. Go Live requests are being handled normally again. Previously incomplete requests will be completed manually by the Proemion team.

1. 19 marca 2025 13:13 UTCresolved

   We are experiencing delays during the Go Live on DataPortal and REST API. We still have a record of all the requests and we will make sure that all of them are addressed. But due to a problem with one of our partners we are experiencing delays.

1. 19 lutego 2025 13:11 UTCinvestigating

   We have noticed a problem with one of our SIM providers. We are monitoring the new telematic unit activation requests from our customers and are working with the SIM provider to activate them as soon as possible. Already activated telematics units are fully operational.

2. 19 lutego 2025 13:23 UTCidentified

   The SIM provider has identified the problem and is working on fixing it.

3. 20 lutego 2025 04:58 UTCidentified

   The third-party acknowledged the issue and suggested a workaround which we are considering.

4. 21 lutego 2025 07:11 UTCmonitoring

   The work-around has been active since yesterday night, we are monitoring the SIM card activations.

5. 21 lutego 2025 09:00 UTCresolved

   This incident has been resolved.

1. 31 stycznia 2025 08:38 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 31 stycznia 2025 10:10 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 31 stycznia 2025 12:26 UTCresolved

   This incident has been resolved.

1. 14 listopada 2024 14:22 UTCinvestigating

   We're experiencing an elevated level of API errors and are currently looking into the issue.

2. 14 listopada 2024 14:24 UTCinvestigating

   We are continuing to investigate this issue.

3. 14 listopada 2024 14:41 UTCmonitoring

   We have restored service, it's fully operational. We are monitoring for any more adverse impact.

4. 14 listopada 2024 15:11 UTCresolved

   The incident has been resolved, we have identified the root cause.

1. 30 lipca 2024 08:01 UTCidentified

   At 00:41 CEST Digicert notified us of the following incident: https://www.digicert.com/support/certificate-revocation-incident We promptly verified that we were affected and are taking the necessary steps as instructed by Digicert to reissue and deploy new certificates. Based on previous experience with certificate renewals and rollouts we are confident that we can deploy new certificates before the revocation goes into effect. We expect no interruptions to services. We will post regular updates on this incident during the day.

2. 30 lipca 2024 09:15 UTCmonitoring

   Certificates have been renewed and are being deployed and we continue to monitor all systems for any issues.

3. 30 lipca 2024 11:11 UTCresolved

   This incident has been resolved.

1. 6 maja 2024 10:50 UTCinvestigating

   We are currently investigating this issue.

2. 6 maja 2024 10:50 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 6 maja 2024 10:58 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 6 maja 2024 13:57 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 7 maja 2024 07:27 UTCresolved

   This incident has been resolved.

1. 11 października 2023 10:23 UTCidentified

   Due to a power outage the new TCU activation functionality is currently not working. We have identified the root cause and are actively working to restore service.

2. 11 października 2023 10:31 UTCidentified

   We found that the power outage also affects the availability of our real-time connectivity solution. We are continuing our work to restore service.

3. 11 października 2023 11:00 UTCmonitoring

   All services should now be operational. We are closely monitoring them.

4. 11 października 2023 13:19 UTCresolved

   This incident has been resolved.

1. 21 lutego 2023 07:21 UTCinvestigating

   We are experiencing a full system outage of the DataPlatform after our deployment today. Our engineers are working on a solution. We will update this notification as soon as we have more information.

2. 21 lutego 2023 07:22 UTCinvestigating

   We are continuing to investigate this issue.

3. 21 lutego 2023 07:33 UTCmonitoring

   DataPlatform is back online. We are monitoring the situation.

4. 21 lutego 2023 09:44 UTCresolved

   The metrics are stable and back at normal levels. The incident is resolved.

1. 20 lipca 2022 07:48 UTCinvestigating

   We are suffering packet loss in our connectivity in one of our data centers which might affect or slow down realtime connections. Data import from third party systems may be delayed, too. We are working on it and give feedback as soon as possible.

2. 20 lipca 2022 09:34 UTCidentified

   One of our internet provider is currently affected by a large-scale disturbance. We continue to work together with them to resolve the issue and to minimize the impact.

3. 20 lipca 2022 11:31 UTCidentified

   Issue is still ongoing. We continue to work with our internet providers to resolve the issue while monitoring the health of our services.

4. 20 lipca 2022 20:33 UTCmonitoring

   We are no longer suffering packet loss when accessing our services. We are still monitoring the situation and will continue to work to minimize any issues that may surface.

5. 21 lipca 2022 10:51 UTCresolved

   There have been no issues since yesterday afternoon. We also have confirmation from our internet providers that they are no longer experiencing any issues. In total we experienced a bit under 12 hours of degraded performance which may have caused slowness accessing our Data Portal and the RealTime Dashboard. No data was lost at any time during the incident.

1. 5 marca 2021 11:47 UTCinvestigating

   We are experiencing our Standard Portal is not accessible. Our engineers are investigating the issue.

2. 5 marca 2021 11:49 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 5 marca 2021 11:49 UTCmonitoring

   Our engineers implemented a fix. We are constantly monitoring availability.

4. 5 marca 2021 13:24 UTCresolved

   This incident has been resolved.