Historia awarii Propay

1. 22 października 2026 16:28 UTCresolved

   Uświadomiliśmy sobie, że istnieje problem z przetwarzaniem niektórych zwrotów, które zostały zainicjowane 10 / 7 / 26. Zidentyfikowaliśmy i ponownie przekazaliśmy wszystkie transakcje, które nie zwróciły się z powodzeniem, a nasz zespół SPM będzie w kontakcie z partnerami z wszystkimi zainteresowanymi handlowcami, z konkretnymi informacjami o transakcjach.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 5 października 2026 17:37 UTCinvestigating

   O 1: 00 rano (MDT) w środę, 7 października 2026 roku, system baz danych będzie poddawany konserwacji. Sprawozdania zostaną niestety opóźnione z powodu konserwacji. Nie oczekujemy, że opóźnienie potrwa dłużej niż kilka godzin.

2. 7 października 2026 13:12 UTCresolved

   Konserwacja zakończona.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 17 września 2026 21:22 UTCinvestigating

   Zdajemy sobie sprawę z kwestii opóźnionego finansowania niektórych kupców. Nasze zespoły pracują nad zidentyfikowaniem i jak najszybszym rozwiązaniem problemu.

2. 17 września 2026 21:35 UTCmonitoring

   Wprowadzono rozwiązanie i monitorujemy wyniki.

3. 17 września 2026 21:50 UTCresolved

   Ten incydent został rozwiązany.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 14 lipca 2026 16:18 UTCinvestigating

   O 3: 00 rano (MT) w czwartek, 16 lipca, system baz danych będzie poddawany comiesięcznej konserwacji. Przewidujemy nie więcej niż 5 minut przerwy w obsłudze w tym czasie.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 10 lipca 2026 20:35 UTCidentified

   We have Identified an issue with onboarding in the Sandbox/ Test environment. Partners using the GPAPI - ProPay solution in the Sandbox / Test environment may experience issues with onboarding new merchant accounts. We are currently working on a fix, tentatively set to deploy Monday, July 13th. Please refrain from attempting to board in the Sandbox/ Test Environment until then, as it will not work until the fix has been deployed.

2. 13 lipca 2026 14:41 UTCresolved

   This incident has been resolved.

1. 12 czerwca 2026 20:55 UTCinvestigating

   We are aware of an issue causing some account names to display incorrectly. Our teams working to identify and resolve the issue as quickly as possible.

2. 13 czerwca 2026 01:39 UTCresolved

   This incident has been resolved.

1. 29 maja 2026 19:37 UTCinvestigating

   We are aware of an issue that is preventing access to https://partnerportal.propay.com. Our teams are working to resolve the issue as quickly as possible.

2. 30 maja 2026 14:48 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 1 czerwca 2026 19:16 UTCresolved

   This incident has been resolved.

1. 29 maja 2026 14:27 UTCinvestigating

   We are aware of an issue that is preventing some transactions from being processed. Our teams are working to resolve the issue as quickly as possible.

2. 29 maja 2026 15:24 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 29 maja 2026 17:43 UTCresolved

   This incident has been resolved, with traffic normalizing effective 10:45am MT.

1. 12 maja 2026 21:09 UTCinvestigating

   At 3:00 a.m. (MDT) on Thursday the 21st of May, the database system will undergo its monthly maintenance. We anticipate no more than 10 minutes of service interruption during this time frame.

2. 13 maja 2026 13:52 UTCresolved

   This incident has been resolved.

1. 30 kwietnia 2026 17:08 UTCinvestigating

   We are aware of an issue with the chargebacks. The Chargeback team is currently working with Development to resolve it. We will keep you posted as soon as there are updates.

2. 1 maja 2026 16:02 UTCresolved

   This incident has been resolved. We have corrected the issue and any chargebacks processed in error, have been refunded.

1. 22 kwietnia 2026 13:12 UTCinvestigating

   We are aware of an issue affecting the delivery of some ProPay Reports. Our teams are working to correct the issue and will provide updates as they are available.

2. 22 kwietnia 2026 21:08 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 22 kwietnia 2026 21:08 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 22 kwietnia 2026 21:10 UTCresolved

   This incident has been resolved.

1. 15 kwietnia 2026 21:26 UTCinvestigating

   We are aware of an issue affecting the test environment. Our teams are working to correct the issue and will provide updates as they are available.

2. 16 kwietnia 2026 14:04 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 16 kwietnia 2026 19:00 UTCresolved

   This incident has been resolved.

1. 21 kwietnia 2026 17:57 UTCresolved

   We are currently investigating an issue impacting a subset of Flash Funds transactions processed through VISA Direct. We believe the failures are occurring on select transactions where the recipient card is a Mastercard, though not all Mastercard transactions are affected. As a result, some partners may experience intermittent Flash Funds failures when sending payouts to certain Mastercard cards. Our teams are actively working with Visa to identify the root cause and implement a resolution.

1. 30 marca 2026 16:13 UTCidentified

   We are aware of an issue affecting partners using GP API. We have observed an increase in 215 errors (partially boarded) for signups on the GP API onboarding flow, leading to onboarding interruptions for some users. Our team is actively investigating and will provide updates as they are available.

2. 30 marca 2026 21:50 UTCmonitoring

   Our teams have located the cause of the issue and will be implementing a fix overnight to address it.

3. 31 marca 2026 15:03 UTCresolved

   This incident has been resolved as of March 30 at 11pmMT/1amET.

1. 12 marca 2026 20:07 UTCresolved

   We are aware of an issue that prevented some tokenized transactions from being processed between 1:11pm ET to 2:54pm ET on the ProPay-Portico solution. This issue has been identified and resolved, and tokenized transaction processing should be working without incident currently.

1. 13 lutego 2026 01:46 UTCinvestigating

   We are aware of an issue affecting the delivery of some ProPay Sweep (Deposit Detail) Reports, which started with sweep bank deposit processes after 4am mountain time today. The bank deposit processes were successful, but the reports were not produced and delivered. Our teams are working to correct the issue and deliver the delayed reports.

2. 13 lutego 2026 02:55 UTCidentified

   Our teams have corrected the underlying issue and are working on the needed changes to deliver the missing reports.

3. 13 lutego 2026 04:02 UTCmonitoring

   Delayed reports are now delivering.

4. 13 lutego 2026 04:13 UTCresolved

   Reports should be delivered now. Please contact Partner Support for any remaining missing reports.

1. 11 lutego 2026 16:52 UTCresolved

   We are aware of an issue that was preventing some transactions from being processed. Incident timeline: 7:14 AM to 9:30 AM MT The issue has been resolved.

1. 10 lutego 2026 15:25 UTCinvestigating

   We are aware of an issue affecting the delivery of some ProPay Reports. Our teams are working to correct the issue and will provide updates as they are available.

2. 10 lutego 2026 17:41 UTCresolved

   This incident has been resolved.

1. 6 stycznia 2026 21:01 UTCidentified

   We are aware of an issue where Gross Billing Invoice reports were delivered only partially, resulting in files missing for some accounts. We are working on correcting the issue and generating the missing reports.

2. 7 stycznia 2026 00:24 UTCmonitoring

   We have regenerated most of the Gross Billing Invoice reports. We are still working on a small population of files to be generated to resolve this issue.

3. 7 stycznia 2026 16:38 UTCresolved

   We have regenerated the known missing files that were still pending and this issue is now resolved. Please contact our teams if there are any missing Gross Billing reports for specific merchants.

1. 27 grudnia 2025 17:49 UTCinvestigating

   We are aware of an issue of delayed funding for some merchants. Our teams working to identify and resolve the issue as quickly as possible.

2. 28 grudnia 2025 00:52 UTCresolved

   This incident has been resolved.