Historia awarii Qualifio

1. 3 sierpnia 2026 08:00 UTCresolved

   30 lipca 2026 14: 30 CEST Planowane - Będziemy wykonywać konserwację naszej infrastruktury na 2026- 08- 03 o 08: 00 CEST. Ta konserwacja będzie tymczasowo wpływać na konfigurację integracji w back-office. Oczekiwany czas trwania: 2 godziny Spodziewany czas przestoju / czas trwania oddziaływania: 2 godziny Jeśli masz jakieś pytania, skontaktuj się z naszym wsparciem pod adresem https: / / qualifio.zendesk.com / hc / en- us / requests / new. 3 sierpnia 2026 08: 00 CEST Aktywny - Nasza planowa konserwacja zaczyna się. Oczekiwany czas trwania wynosi 2 godziny. 3 sierpnia 2026 10: 00 CEST Zakończone - Nasza planowana konserwacja jest zakończona.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 15 kwietnia 2026 05:30 UTCresolved

   April 10, 2026 10:30 CEST Scheduled - We will be carrying out maintenance on our infrastructure on 15 April at 06:30 CEST. Expected duration: 1 hour Expected downtime: 15 minutes If you have any questions, please contact our support team at https://qualifio.zendesk.com/hc/en-us/requests/new April 15, 2026 06:30 CEST Active - Our scheduled maintenance is starting. The expected duration is 1 hour. April 15, 2026 07:30 CEST Completed - Our scheduled maintenance is now complete.

1. 17 lutego 2026 14:46 UTCresolved

   February 17, 2026 14:52 CET Investigating - The incoming secure tokens (prefill of campaigns) are currently not working as expected. Users arriving with these on campaigns either can't enter the campaigns or don't see it being prefilled. We're investigating the root cause and are keeping you posted asap. February 17, 2026 15:25 CET Monitoring - The issue seem to be scoped to some internal use-cases and setups. Live campaigns using the secure token appear not to have been impacted. We're further checking to have a complete overview of the situation. February 17, 2026 15:46 CET Resolved - Incident scope is fully confirmed to be touching internal usecases. Sorry for the inconvenience caused.

1. 13 listopada 2025 10:47 UTCresolved

   November 12, 2025 20:42 CET Investigating - Campaign with large number of questions may trigger errors (HTTP 503). Team is investigating. November 12, 2025 22:46 CET Monitoring - A fix has been deployed and the team is monitoring the situation November 13, 2025 11:47 CET Resolved - The system has resumed to normal operation for multiple hours. Incident is closed.

1. 23 października 2025 11:49 UTCresolved

   October 23, 2025 13:49 CEST Resolved - Part of our application generated errors to both participants on the front end and users in the back-office for a few minutes between around 1.10pm and 1.28pm. During that time frame, some applications may have shown error screens to some users. The situation is now fully resovled.

1. 18 września 2025 05:30 UTCresolved

   September 11, 2025 07:47 CEST Scheduled - We will be performing a maintenance on the infrastructure serving our authentication system on September 18 at 7:00 CEST. Expected duration: 30 minutes Expected downtime: 5 minutes If you have any questions, please reach out to our support at https://qualifio.zendesk.com/hc/en-us/requests/new. September 18, 2025 07:00 CEST Active - Our scheduled maintenance is starting. The expected duration is 30 minutes. September 18, 2025 07:30 CEST Completed - Our scheduled maintenance is now complete.

1. 20 sierpnia 2025 05:30 UTCresolved

   August 6, 2025 10:34 CEST Scheduled - We will be performing maintenance on our infrastructure on August 20 at 06:30 CEST. Expected duration: 1 hour Expected downtime: 15 minutes If you have any questions, please reach out to our support at https://qualifio.zendesk.com/hc/en-us/requests/new. August 20, 2025 06:30 CEST Active - Our scheduled maintenance is starting. The expected duration is 1 hour. August 20, 2025 07:30 CEST Completed - Our scheduled maintenance is now complete.

1. 5 sierpnia 2025 11:55 UTCresolved

   August 5, 2025 10:54 CEST Investigating - We are currently experiencing an outage affecting some of our files services, including access of files in the players and/or uploads in the managers. Our team is investigating the issue and working to restore normal service as quickly as possible. Thank you for your patience. August 5, 2025 11:10 CEST Monitoring - Our team has identified the cause of the ongoing service disruption. This morning, we performed an update on the access control lists of our network storage. The purpose of this update was to remove legacy IP addresses from our previous infrastructure, which are no longer in use. Following this update, an unexpected issue occurred on OVH's side that caused legitimate access attempts to be mistakenly blocked. The team has resolved the issue and we are monitoring the situation. Sorry for any inconvenience caused. August 5, 2025 13:55 CEST Resolved - The incident is considered as fully resolved now.