Historia awarii Quantify Technologies

App in Jira does not respond

Początek 14 listopada 2023 15:55 UTC 4h 41m

OutagePoważny incydent

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Quantify Frontend

14 listopada 2023 15:55 UTCinvestigating
The app in Jira doesn't load. Backend services operate in normal mode. No data loss is expected.
14 listopada 2023 17:19 UTCmonitoring
A fix has been implemented and we are monitoring the results.
14 listopada 2023 20:36 UTCresolved
This incident has been resolved.

Incorrect subscription status

Początek 19 września 2023 21:26 UTC 18h 56m

IssuesDrobny incydent

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Quantify Frontend

19 września 2023 21:26 UTCinvestigating
We are currently investigating this issue.
19 września 2023 21:59 UTCidentified
The issue has been identified and a fix is being implemented.
20 września 2023 05:04 UTCmonitoring
A fix has been implemented and we are monitoring the results.
20 września 2023 16:22 UTCresolved
This incident has been resolved.

App pages don't respond

Początek 4 kwietnia 2023 23:54 UTC 2h 3m

OutagePoważny incydent

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Quantify Backend

4 kwietnia 2023 23:54 UTCinvestigating
We are currently investigating this issue.
5 kwietnia 2023 01:57 UTCresolved
This incident has been resolved.

Outage

Początek 14 września 2022 09:00 UTC 11h 0m

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Quantify Frontend

14 września 2022 17:53 UTCinvestigating
We are currently investigating this issue.
14 września 2022 18:31 UTCmonitoring
A fix has been implemented and we are monitoring the results.
14 września 2022 18:31 UTCmonitoring
We are continuing to monitor for any further issues.
14 września 2022 20:00 UTCresolved
This incident has been resolved.

Database outage

Początek 16 sierpnia 2021 21:12 UTC 9d 5h

OutagePoważny incydent

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Quantify BackendQuantify Frontend

16 sierpnia 2021 21:12 UTCidentified
The issue has been identified and a fix is being implemented.
17 sierpnia 2021 01:59 UTCidentified
We are continuing to work on a fix for this issue.
17 sierpnia 2021 03:22 UTCmonitoring
A fix has been implemented and we are monitoring the results.
18 sierpnia 2021 02:26 UTCmonitoring
We are continuing to monitor for any further issues.
19 sierpnia 2021 17:23 UTCmonitoring
Mitigation activities are still in progress.
23 sierpnia 2021 16:39 UTCmonitoring
We've made good progress over the weekend with a number of optimizations and reduced the backlog of data processing. However, service remains in the downgraded state with some potential interruptions.
26 sierpnia 2021 02:18 UTCresolved
This incident has been resolved.

Service Temporarily Unavailable

Początek 24 maja 2021 22:29 UTC 5h 40m

OutageKrytyczny incydent

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Quantify Frontend

24 maja 2021 22:29 UTCinvestigating
We are currently investigating this issue.
24 maja 2021 22:54 UTCidentified
The issue has been identified and a fix is being implemented.
25 maja 2021 03:49 UTCmonitoring
A fix has been implemented and we are monitoring the results.
25 maja 2021 04:09 UTCresolved
This incident has been resolved.

App is unresponsive

Początek 2 marca 2021 22:44 UTC 1h 57m

OutagePoważny incydent

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Quantify BackendQuantify Frontend

2 marca 2021 22:44 UTCinvestigating
We are currently investigating this issue.
3 marca 2021 00:05 UTCidentified
The issue has been identified and a fix is being implemented.
3 marca 2021 00:38 UTCidentified
We are continuing to work on a fix for this issue.
3 marca 2021 00:41 UTCresolved
The issue was caused by the cloud firewall that started blocking traffic. Firewall rules were updated with further investigation of the root cause.

Static assets don't load in some environments

Początek 4 stycznia 2021 21:18 UTC 19h 51m

IssuesDrobny incydent

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Quantify Frontend

4 stycznia 2021 21:18 UTCinvestigating
We are currently investigating this issue.
5 stycznia 2021 02:16 UTCidentified
The issue has been identified and a fix is being implemented.
5 stycznia 2021 02:43 UTCmonitoring
A fix has been implemented and we are monitoring the results.
5 stycznia 2021 17:09 UTCresolved
This incident has been resolved.

Delayed data processing

Początek 10 listopada 2020 04:12 UTC 12h 30m

IssuesDrobny incydent

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Quantify Backend

10 listopada 2020 04:12 UTCmonitoring
A fix has been implemented and we are monitoring the results.
10 listopada 2020 16:42 UTCresolved
This incident has been resolved.

High number of errors

Początek 3 sierpnia 2020 18:39 UTC 18h 9m

IssuesDrobny incydent

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Quantify Backend

3 sierpnia 2020 18:39 UTCinvestigating
We are currently investigating this issue.
4 sierpnia 2020 00:46 UTCmonitoring
A fix has been implemented and we are monitoring the results.
4 sierpnia 2020 12:48 UTCresolved
This incident has been resolved.

Delayed data processing due to data migration

Początek 9 czerwca 2020 19:22 UTC 2d 23h

Pending

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Quantify Backend

9 czerwca 2020 19:22 UTCmonitoring
This is a planned operation. Apologies for the inconvenience.
12 czerwca 2020 18:55 UTCresolved
This incident has been resolved.

Backend data processing is delayed

Początek 7 kwietnia 2020 23:46 UTC 6h 29m

IssuesDrobny incydent

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Quantify Backend

7 kwietnia 2020 23:46 UTCinvestigating
We are currently investigating this issue.
8 kwietnia 2020 04:00 UTCmonitoring
A fix has been implemented and we are monitoring the results.
8 kwietnia 2020 19:30 UTCresolved
This incident has been resolved.

Issues with DNS

Początek 16 marca 2020 05:26 UTC 19m

OutagePoważny incydent

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Quantify BackendQuantify Frontend

16 marca 2020 05:26 UTCmonitoring
A fix has been implemented and we are monitoring the results.
16 marca 2020 19:36 UTCresolved
This incident has been resolved.