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    Historia awarii Quavered

    41 Quavered incidents · październik 2018 — official updates, affected components, duration and resolution details.

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    Curriculum Access Issues

    Początek 9 października 2025 15:00 UTC · 20m

    OutageKrytyczny incydent
    Dotknięte komponenty
    QuaverEd Products
    1. 9 października 2025 15:06 UTCinvestigating

      We are currently investigating access to QuaverEd products.

    2. 9 października 2025 15:08 UTCmonitoring

      Access to QuaverEd products is being restored, and services are becoming available. We are continuing to monitor closely.

    3. 9 października 2025 15:20 UTCmonitoring

      We are continuing to monitor for any further issues.

    4. 9 października 2025 15:21 UTCresolved

      Access to QuaverEd products has been restored.

    Curriculum Access Issues

    Początek 9 października 2025 13:00 UTC · 37m

    OutageKrytyczny incydent
    Dotknięte komponenty
    QuaverEd Products
    1. 9 października 2025 13:08 UTCinvestigating

      We are currently investigating access to QuaverEd products.

    2. 9 października 2025 13:13 UTCmonitoring

      Access to QuaverEd products is being restored, and services are becoming available. We are continuing to monitor closely.

    3. 9 października 2025 13:37 UTCresolved

      Access to QuaverEd products has been restored.

    Curriculum Access Issues

    Początek 8 października 2025 17:01 UTC · 3h 24m

    OutagePoważny incydent
    Dotknięte komponenty
    QuaverEd Products
    1. 8 października 2025 17:19 UTCinvestigating

      We are currently investigating access to QuaverEd products.

    2. 8 października 2025 17:40 UTCmonitoring

      Product services are now available. We’re monitoring while we continue investigating the cause.

    3. 8 października 2025 20:25 UTCresolved

      The incident has been resolved. An unusual spike in web server load temporarily prevented access to QuaverEd products.

    QuaverEd Service Outage

    Początek 12 sierpnia 2025 14:41 UTC · 54m

    IssuesDrobny incydent
    Dotknięte komponenty
    QuaverEd ProductsSingle Sign-On into QuaverEdQuaverEd.com
    1. 12 sierpnia 2025 14:41 UTCinvestigating

      We are aware of a site slowdown and are investigating the issue.

    2. 12 sierpnia 2025 14:45 UTCinvestigating

      We are back online and monitoring for slowness.

    3. 12 sierpnia 2025 15:09 UTCinvestigating

      The site came back online at 9:49 a.m. and is performing normally again.

    4. 12 sierpnia 2025 15:35 UTCresolved

      This issue has been resolved, and all sites are operational.

    QuaverEd Outage

    Początek 4 listopada 2024 16:23 UTC · 1h 48m

    IssuesDrobny incydent
    Dotknięte komponenty
    QuaverEd Products
    1. 4 listopada 2024 16:23 UTCinvestigating

      We are experiencing technical issues affecting our product’s usability. Our team is working swiftly to resolve the issue. We apologize for the disruption and appreciate your patience. Please check back for updates.

    2. 4 listopada 2024 16:25 UTCidentified

      The issue has been identified, and we are implementing a fix.

    3. 4 listopada 2024 16:39 UTCmonitoring

      A fix has been implemented, and the products are stable. We will continue to monitor the issue.

    4. 4 listopada 2024 18:12 UTCresolved

      This incident has been resolved.

    5. 4 listopada 2024 18:12 UTCpostmortem

      There was a disruptive slowdown on the QuaverEd site. Our estimates show we had approximately an 80% drop in functionality/usability between the times of 9:43am and 10:14am

    Major Service Outage

    Początek 1 lipca 2024 15:17 UTC · 1h 52m

    Pending
    Dotknięte komponenty
    QuaverEd.com
    1. 1 lipca 2024 15:17 UTCinvestigating

      We are aware of a problem accessing the site and are looking into it.

    2. 1 lipca 2024 17:09 UTCresolved

      This incident has been resolved.

    Database Server Connection Issues

    Początek 12 lutego 2024 19:35 UTC · 5m

    IssuesDrobny incydent
    Dotknięte komponenty
    Single Sign-On into QuaverEd
    1. 12 lutego 2024 19:35 UTCinvestigating

      QuaverEd is tracking issues with connections to our database servers. Assignments and Google SSO are two areas of the QuaverEd platform that are currently affected.

    2. 12 lutego 2024 19:40 UTCresolved

      This issue has been resolved.

    Site Outage

    Początek 14 września 2023 15:00 UTC · 0m

    OutagePoważny incydent
    1. 14 września 2023 15:53 UTCresolved

      System outage due to database cluster unreachable. A system restart was required to correct issue. Outage from 10:05 - 10:35 CDT.

    Partial Degradation of Service

    Początek 7 września 2023 12:00 UTC · 0m

    OutagePoważny incydent
    1. 7 września 2023 13:29 UTCresolved

      One of our quavered.com servers went offline this morning resulting in partial degradation of service until that server could be removed from our network.

    SSO down for all users

    Początek 15 maja 2023 14:02 UTC · 35m

    OutageKrytyczny incydent
    Dotknięte komponenty
    Single Sign-On into QuaverEd
    1. 15 maja 2023 14:02 UTCinvestigating

      We are investigating this issue.

    2. 15 maja 2023 14:38 UTCresolved

      This incident has been resolved.

    Server Outage

    Początek 1 lutego 2023 17:07 UTC · 6h 16m

    OutagePoważny incydent
    Dotknięte komponenty
    QuaverEd.com
    1. 1 lutego 2023 17:07 UTCinvestigating

      We are currently investigating the issue.

    2. 1 lutego 2023 17:08 UTCinvestigating

      We are continuing to investigate this issue.

    3. 1 lutego 2023 22:25 UTCinvestigating

      We've identified the issue and are working to resolve it though we're still seeing partial outages. We appreciate your patience in the interim.

    4. 1 lutego 2023 23:23 UTCresolved

      This incident has been resolved.

    Temporary Network Outage

    Początek 12 stycznia 2023 17:00 UTC · 0m

    Pending
    1. 12 stycznia 2023 17:58 UTCresolved

      Due to a mis-applied network configuration there was a period of approximately 12 minutes of downtime between 11:14 CST and 11:26 CST. During this period all services and resources were unavailable. This issue has been corrected. We will continue to monitor the situation to ensure no additional issues occur.

    Site Slowdowns

    Początek 4 stycznia 2022 21:16 UTC · 1d 18h

    Pending
    Dotknięte komponenty
    QuaverEd.com
    1. 4 stycznia 2022 21:16 UTCmonitoring

      Two site slowdowns occurred today, January 4th, 2022. - 9:00am to 9:30 CST - 1:30pm to 1:46pm CST We are currently monitoring the situation.

    2. 6 stycznia 2022 16:01 UTCresolved

      This incident has been resolved. The site is stable for all Users at this time.

    Error on Login

    Początek 3 sierpnia 2021 01:05 UTC · 45m

    Pending
    1. 3 sierpnia 2021 01:05 UTCinvestigating

      We are aware of an issue logging into our sites right now. We are investigating the cause.

    2. 3 sierpnia 2021 01:07 UTCinvestigating

      This login issue appears to be intermittent... We are continuing to investigate.

    3. 3 sierpnia 2021 01:50 UTCresolved

      This incident has been resolved

    Error on login

    Początek 3 sierpnia 2021 00:19 UTC · 39m

    Pending
    Dotknięte komponenty
    Help.QuaverEd.comSingle Sign-On into QuaverEdQuaverEd.com
    1. 3 sierpnia 2021 00:19 UTCidentified

      We are aware of an issue logging into our sites right now. The cause has been identified and we are working to correct the situation.

    2. 3 sierpnia 2021 00:58 UTCresolved

      This incident has been resolved. A required restart to a set of servers resulted in a misconfiguration. That has been corrected and measures have been taken to ensure the correct configuration is applied after future restarts.

    Student Site Login Issue

    Początek 21 maja 2021 15:12 UTC · 25m

    IssuesDrobny incydent
    1. 21 maja 2021 15:12 UTCinvestigating

      At this time, there is an issue with our student site that affects some students from being able to login to their account. QuaverEd's Development Team is currently investigating the issue, and will resolve it as quickly as possible.

    2. 21 maja 2021 15:37 UTCresolved

      This issue has been resolved.

    Student Site Internal Server Error

    Początek 11 marca 2021 14:00 UTC · 39m

    OutagePoważny incydent
    1. 11 marca 2021 14:00 UTCidentified

      This morning at approximately 6:49am, there was an issue where students, after logging in to student.QuaverEd.com, were unable to access resources in their account.

    2. 11 marca 2021 14:39 UTCresolved

      Our team resolved this issue at approximately 7:59am

    Student SSO Login Outage (Chrome Users Only)

    Początek 3 marca 2021 18:19 UTC · 0m

    Pending
    Dotknięte komponenty
    Single Sign-On into QuaverEd
    1. 3 marca 2021 18:19 UTCresolved

      This morning at approximately 10:49am (central), we experienced an issue that kept student users, whose accounts are provisioned through Single Sign On (SSO), from logging in to QuaverMusic.com. This issue only occurred in Google Chrome. This issue was resolved at 11:25am (central)

    Server Outage

    Początek 3 marca 2021 16:10 UTC · 0m

    Pending
    Dotknięte komponenty
    Help.QuaverEd.comSingle Sign-On into QuaverEdQuaverEd.com
    1. 3 marca 2021 16:10 UTCresolved

      This morning, our site experienced an issue that was causing QuaverMusic.com to be slow to the point of unresponsive and fixed said issue. This issue outage began at approximately 8:58am, and our team resolved the issue at 9:31am.

    Isolated Login Incident

    Początek 11 lutego 2021 16:59 UTC · 0m

    Pending
    Dotknięte komponenty
    Single Sign-On into QuaverEd
    1. 11 lutego 2021 16:59 UTCresolved

      An internal change to a database on Thursday 2/11 led to an occasional issue with users logging in. We were made aware of this issue at around 9:35AM on Thursday 2/11 and found that the issue only impacted Single Sign-On users. Once identified, the issue and resolved by 9:43AM. No action is needed by users and all systems are back to normal.