Historia awarii Realvnc

1. 10 września 2026 15:14 UTCinvestigating

   Obecnie badamy tę kwestię.

2. 10 września 2026 18:36 UTCinvestigating

   Nadal badamy tę kwestię.

3. 10 września 2026 19:08 UTCidentified

   Problem został zidentyfikowany i jest w trakcie wdrażania.

4. 10 września 2026 19:40 UTCidentified

   Kontynuujemy prace nad rozwiązaniem tego problemu.

5. 10 września 2026 20:33 UTCidentified

   Obecnie wprowadzamy rozwiązanie tej kwestii

6. 10 września 2026 20:57 UTCmonitoring

   Wprowadzono rozwiązanie i monitorujemy wyniki.

7. 11 września 2026 08:36 UTCresolved

   Ten incydent został rozwiązany.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 20 sierpnia 2026 18:34 UTCidentified

   Klienci mogą doświadczać problemów z wykonywaniem połączeń w chmurze. Pracujemy nad tą kwestią. Przepraszamy za wszelkie niedogodności.

2. 20 sierpnia 2026 19:04 UTCmonitoring

   Wprowadzono rozwiązanie i monitorujemy wyniki.

3. 21 sierpnia 2026 08:17 UTCresolved

   Ten incydent został rozwiązany.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 19 sierpnia 2026 14:47 UTCinvestigating

   Zdajemy sobie sprawę z problemów związanych z połączeniem w chmurze, które dotyka niewielką liczbę klientów. Obecnie badamy przyczynę tej kwestii.

2. 19 sierpnia 2026 14:48 UTCidentified

   Problem został zidentyfikowany i jest w trakcie wdrażania.

3. 19 sierpnia 2026 17:42 UTCidentified

   Zidentyfikowaliśmy problem, który powoduje, że niektórzy użytkownicy zobaczyć nieprawidłowy status i wykorzystanie, Jesteśmy w trakcie wdrażania fix do tego

4. 19 sierpnia 2026 18:13 UTCmonitoring

   Wprowadzono rozwiązanie i monitorujemy wyniki.

5. 20 sierpnia 2026 08:16 UTCresolved

   Ten incydent został rozwiązany.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 13 sierpnia 2026 14:09 UTCmonitoring

   A fix has been implemented and we are monitoring the results

2. 14 sierpnia 2026 07:11 UTCresolved

   This incident has been resolved.

1. 13 sierpnia 2026 13:13 UTCidentified

   The cause of the issue has been identified and we are currently rolling out a fix.

2. 13 sierpnia 2026 13:59 UTCresolved

   This incident has been resolved.

1. 5 sierpnia 2026 14:15 UTCinvestigating

   Zdajemy sobie sprawę z kwestii łączności w chmurze i portalu zarządzania i obecnie badamy

2. 5 sierpnia 2026 14:19 UTCinvestigating

   Nadal badamy tę kwestię.

3. 5 sierpnia 2026 15:31 UTCidentified

   The cause of the issue has now been identified and we are currently rolling out a fix.

4. 5 sierpnia 2026 16:37 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 6 sierpnia 2026 08:54 UTCresolved

   This incident has been resolved.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 14 lipca 2026 18:56 UTCidentified

   Zdajemy sobie sprawę z problemów związanych z połączeniem w chmurze, które dotyka niewielką liczbę klientów. Problem został zidentyfikowany i jest w trakcie wdrażania.

2. 14 lipca 2026 19:56 UTCmonitoring

   Wprowadzono rozwiązanie i monitorujemy wyniki.

3. 15 lipca 2026 09:53 UTCresolved

   Ten incydent został rozwiązany.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 28 maja 2026 09:55 UTCinvestigating

   We are currently investigating an issue where some users are unable to login to the RealVNC Connect Portal.

2. 28 maja 2026 09:55 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 28 maja 2026 10:43 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 28 maja 2026 15:21 UTCresolved

   This incident has been resolved.

1. 18 listopada 2025 12:04 UTCinvestigating

   One of our 3rd party providers (Cloudflare) is currently experiencing a network incident which has affected access to the RealVNC website and RealVNC Connect management portals. We will provide more details as information becomes available.

2. 18 listopada 2025 12:08 UTCinvestigating

   We are continuing to investigate this issue.

3. 18 listopada 2025 14:11 UTCidentified

   Cloudflare have identified the issue and are fixing the affected components.

4. 18 listopada 2025 14:51 UTCmonitoring

   Cloudflare have implemented a fix and the incident appears to be resolved. We are continuing to monitor.

5. 19 listopada 2025 08:19 UTCresolved

   This incident has been resolved.

1. 21 października 2025 15:31 UTCidentified

   We have identified the issue and are working on a fix

2. 21 października 2025 15:38 UTCidentified

   A fix has been deployed and services are normalising

3. 21 października 2025 16:03 UTCmonitoring

   We are monitoring the impacted services

4. 21 października 2025 16:19 UTCresolved

   The impacted services are fully operational.

1. 2 lipca 2025 11:21 UTCinvestigating

   The RealVNC Connect portal website is currently unavailable. We are investigating the issue.

2. 2 lipca 2025 11:24 UTCinvestigating

   We are continuing to investigate this issue.

3. 2 lipca 2025 15:43 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2 lipca 2025 16:26 UTCresolved

   This incident has been resolved.

1. 2 czerwca 2025 09:07 UTCinvestigating

   Users may experience devices missing from their RealVNC Connect team. We are investigating this issue and are working on a resolution as a matter of priority.

2. 2 czerwca 2025 10:17 UTCidentified

   The issue has been identified and we are working on a resolution. We apologise sincerely for any inconvenience cause.

3. 2 czerwca 2025 13:37 UTCidentified

   We are restoring data for the teams affected by this issue.

4. 2 czerwca 2025 18:02 UTCmonitoring

   We have restored data for teams affected by this issue and are monitoring. Please contact support if you experience further issues with your RealVNC Connect team.

5. 3 czerwca 2025 10:20 UTCresolved

   This incident has been resolved. If you don't see all devices in your team, you may need to sign out and sign back in to RealVNC Viewer. We apologise sincerely for any inconvenience caused.

1. 12 maja 2025 12:57 UTCinvestigating

   Some customers may experience an intermittent issue where the card payment form on the payment page does not load correctly. We are investigating the issue but until we have resolved the issue, customers are advised to reload the page which should resolve the issue. We apologise for any inconvenience caused.

2. 12 maja 2025 14:27 UTCmonitoring

   A fix has been implemented and we're monitoring the results

3. 19 maja 2025 15:08 UTCresolved

   This incident has been resolved.

1. 21 marca 2025 11:11 UTCinvestigating

   A small number of customers may experience missing devices in their cloud team. While we work on resolving this issue, please try signing out of RealVNC Viewer and signing in again.

2. 26 marca 2025 09:22 UTCidentified

   The issue has been identified and a fix is being implemented

3. 26 marca 2025 16:14 UTCmonitoring

   A fix has been applied to the affected customers and we are continuing to monitor the results.

4. 28 marca 2025 09:31 UTCresolved

   This incident has been resolved.

1. 11 lutego 2025 11:23 UTCinvestigating

   Some customers may experience issues with RealVNC cloud services, such as : problems signing into the RealVNC portal, team management, connecting to their cloud joined servers, accessing API services. We are investigating the issue as a matter of priority.

2. 11 lutego 2025 11:25 UTCidentified

   The issue has been identified and a fix deployed. Services are returning to normal operations.

3. 11 lutego 2025 11:42 UTCmonitoring

   Services are back to normal operations. We are monitoring the status.

4. 11 lutego 2025 14:46 UTCresolved

   The incident has been resolved. Apologies for any inconvenience caused.

1. 28 listopada 2024 09:48 UTCinvestigating

   We are experiencing issues with purchasing, billing, renewals and service provisioning. We are working with our service partner to resolve this issue.

2. 28 listopada 2024 09:49 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 28 listopada 2024 10:11 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 28 listopada 2024 11:32 UTCresolved

   This incident has been resolved.

1. 12 listopada 2024 13:11 UTCinvestigating

   We are aware that a small number of users are not receiving emails such as team invitations. We are investigating. As a workaround, if you have been invited to a RealVNC Connect team, please sign up for a RealVNC account in the RealVNC Connect portal (https://manage.realvnc.com) using the email address your administrator invited to the team, and accept the invite from the Profile page.

2. 19 listopada 2024 11:29 UTCidentified

   The issue has been identified and we are working on a fix

3. 19 listopada 2024 11:30 UTCmonitoring

   A fix has been identified and a fix has been implemented. We are continuing to monitor.

4. 19 listopada 2024 18:09 UTCresolved

   This incident has been resolved. We apologise for any inconvenience caused.

1. 16 września 2024 10:04 UTCinvestigating

   We are currently investigating the issue.

2. 16 września 2024 12:19 UTCidentified

   The issue has been identified and a fix has been deployed. Please try signing in again.

3. 16 września 2024 14:16 UTCidentified

   We are continuing to work on a fix for this issue.

4. 16 września 2024 14:18 UTCmonitoring

   A fix has been implemented and we are monitoring.

5. 17 września 2024 08:04 UTCinvestigating

   We are continuing to investigate the cause of this SSO issue which is affecting some customers.

6. 17 września 2024 09:42 UTCidentified

   The issue has been identified and we are continuing to work on a resolution. The recommended workaround for the time being is to upgrade VNC Viewer to 7.12.1.

7. 19 września 2024 08:19 UTCresolved

   The issue has been identified. The root cause is a change to EntraID tokens made by Microsoft which is incompatible with older versions of RealVNC Viewer (versions prior to 7.11.0). Customers are advised to upgrade to the latest version of RealVNC Viewer.

1. 4 czerwca 2024 07:52 UTCidentified

   Customers may experience problems using the RealVNC Connect and RealVNC Developer portals. We are working on resolving the issue

2. 4 czerwca 2024 08:34 UTCidentified

   We are continuing to work on a fix for this issue.

3. 4 czerwca 2024 08:36 UTCidentified

   We have identified the issue. Full functionality is restored but performance may be degraded as we continue to work on the issue.

4. 4 czerwca 2024 08:44 UTCidentified

   The portal issue is resolved and functionality is restored. The presence service is stabilizing. We are continuing to monitor the affected components.

5. 4 czerwca 2024 12:08 UTCidentified

   The presence service is still stabilizing and may not reflect current online status of RealVNC cloud-joined servers. We apologise for any inconvenience caused.

6. 4 czerwca 2024 13:35 UTCidentified

   The presence service is stabilizing and may not reflect current online status of RealVNC cloud-joined servers. We apologise for any inconvenience caused.

7. 6 czerwca 2024 08:39 UTCmonitoring

   The presence service has stabilized and the status of your computers is now accurate. We apologise for any inconvenience caused. We are continuing to monitor status.

8. 7 czerwca 2024 17:12 UTCresolved

   The issue with presence is resolved.

1. 9 lutego 2024 15:14 UTCinvestigating

   We are aware of an issue with the presence and audit services which may cause some presence and audit information to be incorrect and are actively investigating.

2. 9 lutego 2024 15:39 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 9 lutego 2024 16:03 UTCresolved

   This incident has been resolved.