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    Historia awarii Redshelf

    47 Redshelf incidents · styczeń 2018 — official updates, affected components, duration and resolution details.

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    AWS Outage

    Początek 20 października 2025 13:40 UTC · 6h 9m

    OutageKrytyczny incydent
    Dotknięte komponenty
    WebsiteeReaderManagement Tools
    1. 20 października 2025 13:40 UTCinvestigating

      We are currently investigating this issue.

    2. 20 października 2025 17:17 UTCinvestigating

      Amazon Web Services (AWS) is experiencing an outage that is affecting all internet services. This will cause problems with the RedShelf eReader that cannot be fixed until the AWS problems have been solved. We apologize for any inconvenience and will update this hourly until the problem is solved.

    3. 20 października 2025 19:30 UTCmonitoring

      AWS services are beginning to recover. We apologize for any inconvenience and will continue to monitoring update this hourly until the problem is solved.

    4. 20 października 2025 19:49 UTCresolved

      We've confirmed our upstream AWS issues have been resolved. Our services are recovering and should be fully operational. We're continuing to monitor.

    White Label Connectivity Issues

    Początek 15 sierpnia 2025 20:02 UTC · 24m

    OutagePoważny incydent
    Dotknięte komponenty
    WebsiteManagement Tools
    1. 15 sierpnia 2025 20:02 UTCinvestigating

      We are currently investigating this issue.

    2. 15 sierpnia 2025 20:21 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 15 sierpnia 2025 20:26 UTCresolved

      This incident has been resolved.

    eReader Interruption

    Początek 5 grudnia 2024 19:39 UTC · 42m

    Pending
    Dotknięte komponenty
    eReader
    1. 5 grudnia 2024 19:39 UTCinvestigating

      We are currently investigating this issue.

    2. 5 grudnia 2024 20:05 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 5 grudnia 2024 20:21 UTCresolved

      This incident has been resolved.

    RedShelf Site Interruption

    Początek 24 maja 2024 15:32 UTC · 1h 38m

    OutageKrytyczny incydent
    Dotknięte komponenty
    Website
    1. 24 maja 2024 15:32 UTCinvestigating

      Some users have reported service degradation when trying to access materials. Our team is currently investigating.

    2. 24 maja 2024 16:45 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 24 maja 2024 17:10 UTCresolved

      This incident has been resolved.

    RedShelf Interruption

    Początek 4 września 2023 22:13 UTC · 17m

    OutageKrytyczny incydent
    Dotknięte komponenty
    Website
    1. 4 września 2023 22:13 UTCinvestigating

      We are currently investigating this issue.

    2. 4 września 2023 22:22 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 4 września 2023 22:30 UTCresolved

      This incident has been resolved.

    RedShelf Site Interuption

    Początek 16 czerwca 2023 15:35 UTC · 2h 8m

    OutageKrytyczny incydent
    Dotknięte komponenty
    Website
    1. 16 czerwca 2023 15:35 UTCinvestigating

      We are currently investigating this issue.

    2. 16 czerwca 2023 15:50 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 16 czerwca 2023 15:57 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 16 czerwca 2023 17:43 UTCresolved

      This incident has been resolved.

    eReader Degraded Performance

    Początek 26 kwietnia 2023 14:36 UTC · 3h 40m

    OutagePoważny incydent
    Dotknięte komponenty
    eReader
    1. 26 kwietnia 2023 14:36 UTCinvestigating

      We are currently investigating this issue.

    2. 26 kwietnia 2023 15:25 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 26 kwietnia 2023 18:10 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 26 kwietnia 2023 18:16 UTCresolved

      This incident has been resolved.

    eReader Degraded Performance

    Początek 17 stycznia 2023 17:55 UTC · 1h 6m

    IssuesDrobny incydent
    Dotknięte komponenty
    eReader
    1. 17 stycznia 2023 17:55 UTCinvestigating

      We are currently investigating this issue.

    2. 17 stycznia 2023 18:33 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 17 stycznia 2023 18:52 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 17 stycznia 2023 19:00 UTCresolved

      This incident has been resolved.

    eReader Interruption

    Początek 4 grudnia 2022 23:12 UTC · 23h 5m

    OutageKrytyczny incydent
    Dotknięte komponenty
    eReader
    1. 4 grudnia 2022 23:12 UTCinvestigating

      We are currently investigating this issue.

    2. 5 grudnia 2022 16:09 UTCinvestigating

      At approximately 5:00 pm CT on Sunday, December 4, the RedShelf eReader experienced a disruption that has persisted into the morning of Monday, December 5. Our teams are using all available resources to restore access to the eReader. We realize this is a critical time for students, and we are doing everything in our power to restore service as quickly as possible.

    3. 5 grudnia 2022 21:18 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 5 grudnia 2022 22:16 UTCresolved

      This incident has been resolved.

    eReader Increased Error Rate

    Początek 26 maja 2022 17:08 UTC · 31m

    OutagePoważny incydent
    Dotknięte komponenty
    eReader
    1. 26 maja 2022 17:08 UTCinvestigating

      We are currently investigating this issue.

    2. 26 maja 2022 17:11 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 26 maja 2022 17:30 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 26 maja 2022 17:39 UTCresolved

      This incident has been resolved.

    Increased Error Rate

    Początek 27 kwietnia 2022 14:26 UTC · 30m

    IssuesDrobny incydent
    Dotknięte komponenty
    eReader
    1. 27 kwietnia 2022 14:26 UTCinvestigating

      We are currently investigating this issue.

    2. 27 kwietnia 2022 14:55 UTCresolved

      This incident has been resolved.

    Increased Error Rate

    Początek 20 stycznia 2022 17:58 UTC · 2h 47m

    IssuesDrobny incydent
    Dotknięte komponenty
    Website
    1. 20 stycznia 2022 17:58 UTCinvestigating

      We are currently investigating this issue.

    2. 20 stycznia 2022 20:30 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 20 stycznia 2022 20:44 UTCresolved

      This incident has been resolved.

    eReader Increased Error Rate

    Początek 6 stycznia 2022 16:42 UTC · 1h 42m

    OutagePoważny incydent
    Dotknięte komponenty
    eReader
    1. 6 stycznia 2022 16:42 UTCinvestigating

      We are currently investigating this issue.

    2. 6 stycznia 2022 16:54 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 6 stycznia 2022 18:24 UTCresolved

      This incident has been resolved.

    RedShelf Error Rate

    Początek 23 sierpnia 2021 13:57 UTC · 9d 5h

    OutagePoważny incydent
    Dotknięte komponenty
    Website
    1. 23 sierpnia 2021 13:57 UTCinvestigating

      We are currently investigating this issue.

    2. 23 sierpnia 2021 16:58 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 23 sierpnia 2021 17:53 UTCidentified

      We are continuing to work on a fix for this issue.

    4. 24 sierpnia 2021 00:25 UTCmonitoring

      Our site appears to be working; we are monitoring it closely to confirm the issue has been resolved.

    5. 24 sierpnia 2021 01:49 UTCmonitoring

      Known RedShelf performance issues have now been addressed with a preliminary fix. We are actively monitoring platform performance.

    6. 26 sierpnia 2021 22:56 UTCmonitoring

      No new issues have been reported. We continue to monitor performance.

    7. 1 września 2021 19:48 UTCresolved

      This incident has been resolved.

    Intermittent Errors

    Początek 10 czerwca 2021 13:31 UTC · 6h 5m

    IssuesDrobny incydent
    Dotknięte komponenty
    Website
    1. 10 czerwca 2021 13:31 UTCinvestigating

      We are currently investigating this issue.

    2. 10 czerwca 2021 15:48 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 10 czerwca 2021 15:56 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 10 czerwca 2021 19:36 UTCresolved

      This incident has been resolved.

    eReader Outage

    Początek 2 marca 2021 18:14 UTC · 1h 1m

    OutageKrytyczny incydent
    Dotknięte komponenty
    eReader
    1. 2 marca 2021 18:14 UTCinvestigating

      We are currently investigating this issue.

    2. 2 marca 2021 18:55 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 2 marca 2021 19:00 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 2 marca 2021 19:15 UTCresolved

      This incident has been resolved.

    RedShelf Management Tools Outage

    Początek 20 lutego 2021 14:30 UTC · 3h 33m

    OutageKrytyczny incydent
    Dotknięte komponenty
    Management Tools
    1. 20 lutego 2021 14:30 UTCinvestigating

      We are currently investigating this issue.

    2. 20 lutego 2021 17:53 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 20 lutego 2021 18:03 UTCresolved

      This incident has been resolved.

    RedShellf Outage

    Początek 12 stycznia 2021 21:55 UTC · 3h 3m

    Pending
    Dotknięte komponenty
    Website
    1. 12 stycznia 2021 21:55 UTCinvestigating

      We are currently investigating this issue.

    2. 12 stycznia 2021 22:20 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 12 stycznia 2021 22:41 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 13 stycznia 2021 00:58 UTCresolved

      This incident has been resolved.

    eReader Outage

    Początek 19 października 2020 22:04 UTC · 2h 58m

    OutageKrytyczny incydent
    Dotknięte komponenty
    eReader
    1. 19 października 2020 22:04 UTCinvestigating

      eReader is not responding to requests to read content at this time. The team is actively investigating.

    2. 19 października 2020 22:18 UTCidentified

      We have identified the problem. Still seeing intermittent slowness.

    3. 19 października 2020 23:22 UTCidentified

      We’re currently experiencing performance issues with the RedShelf eReader and are working diligently to address the issue. We estimate that all users may be affected for the next hour.

    4. 20 października 2020 00:34 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 20 października 2020 01:01 UTCresolved

      All issues have been resolved and everything is operating as normal. If you’re still experiencing issues, please visit solve.redshelf.com and we’d be happy to address any problems.

    Investigating Performance Issues

    Początek 14 października 2020 19:27 UTC · 20m

    IssuesDrobny incydent
    Dotknięte komponenty
    eReader
    1. 14 października 2020 19:27 UTCinvestigating

      We’re currently looking into reports of performance issues and will provide updates as we have additional information.

    2. 14 października 2020 19:36 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 14 października 2020 19:47 UTCresolved

      All issues have been resolved and everything is operating as normal. If you’re still experiencing issues, please visit solve.redshelf.com and we’d be happy to address any problems.