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    Historia awarii Ring

    50 Ring incidents · listopad 2022 — official updates, affected components, duration and resolution details.

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    Modes Dashboard Not Loading

    Początek 12 listopada 2025 21:34 UTC · 22m

    OutagePoważny incydent
    Dotknięte komponenty
    Security Systems
    1. 12 listopada 2025 21:34 UTCinvestigating

      Some Neighbors are experience difficulties changing Modes in the Ring App. We are aware and working to resolve it.

    2. 12 listopada 2025 21:41 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 12 listopada 2025 21:56 UTCresolved

      This incident has been resolved.

    Halloween Quick Replies Unavailable

    Początek 31 października 2025 17:52 UTC · 8m

    IssuesDrobny incydent
    Dotknięte komponenty
    Ring Android AppRing iOS App
    1. 31 października 2025 17:52 UTCidentified

      We are currently investigating an issue with Halloween Quick Replies not being available in the Ring App

    2. 31 października 2025 18:01 UTCresolved

      This concern has been resolved.

    Multiple System Outage

    Początek 20 października 2025 10:00 UTC · 12h 27m

    IssuesDrobny incydent
    Dotknięte komponenty
    Smart LightingRing Android AppDoorbellsAccess ControlSecurity SystemsAlexaRing.comStored Video RecordingsNeighborsOutdoor CamsRing iOS AppVideo On DemandIndoor Cams
    1. 20 października 2025 10:00 UTCinvestigating

      Ring is currently experiencing a service disruption impacting multiple Ring systems.

    2. 20 października 2025 12:40 UTCmonitoring

      A fix has been implemented and Ring services are beginning to see recovery. We will continue to monitor the results.

    3. 20 października 2025 14:23 UTCmonitoring

      Our Customer Support line is currently impacted by the outage, calls to Ring Customer Support may not be successful.

    4. 20 października 2025 21:25 UTCmonitoring

      We are seeing recovery across all services. Teams are continuing to monitor.

    5. 20 października 2025 22:27 UTCresolved

      This incident has been resolved.

    Unable to Download Recordings or View Shared Recordings

    Początek 29 września 2025 16:53 UTC · 52m

    OutagePoważny incydent
    Dotknięte komponenty
    Ring Android AppRing.comStored Video RecordingsRing iOS App
    1. 29 września 2025 16:53 UTCinvestigating

      We are currently investigating this issue.

    2. 29 września 2025 17:23 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 29 września 2025 17:45 UTCresolved

      This incident has been resolved.

    Incorrect Login Dates & Client Device Information

    Początek 18 lipca 2025 07:20 UTC · 4d 12h

    IssuesDrobny incydent
    Dotknięte komponenty
    Ring Android AppRing.comRing iOS App
    1. 18 lipca 2025 07:20 UTCidentified

      We are aware of an issue where information is displaying inaccurately in Control Center. This is the result of a backend update, and we’re working to resolve this. We have no reason to believe this is the result of unauthorized access to customer accounts.

    2. 18 lipca 2025 18:58 UTCidentified

      We are continuing to work on a fix for this issue.

    3. 21 lipca 2025 23:15 UTCmonitoring

      We are deploying a fix for information displaying inaccurately in Control Center, due to a backend update. This fix will correct login dates shown for authorized client devices.

    4. 22 lipca 2025 05:08 UTCmonitoring

      We are continuing to monitor for any further issues.

    5. 22 lipca 2025 19:26 UTCresolved

      This incident has been resolved.

    Delay In Activating Ring Home Plan Features On New Device Setups

    Początek 12 czerwca 2025 19:27 UTC · 2h 20m

    IssuesDrobny incydent
    Dotknięte komponenty
    Stored Video Recordings
    1. 12 czerwca 2025 19:27 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 12 czerwca 2025 21:47 UTCresolved

      This incident has been resolved

    Recently Recored Events Delayed on Ring App Timeline and Event History

    Początek 13 maja 2025 17:45 UTC · 39m

    IssuesDrobny incydent
    Dotknięte komponenty
    Ring Android AppStored Video RecordingsRing iOS App
    1. 13 maja 2025 17:45 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    2. 13 maja 2025 18:24 UTCresolved

      This incident has been resolved.

    Alert Snooze Feature Not Functioning

    Początek 28 lutego 2025 17:08 UTC · 5h 28m

    IssuesDrobny incydent
    Dotknięte komponenty
    Ring Android AppRing iOS App
    1. 28 lutego 2025 17:08 UTCinvestigating

      We are currently investigating this issue.

    2. 28 lutego 2025 18:43 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 28 lutego 2025 20:07 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 28 lutego 2025 22:36 UTCresolved

      This incident has been resolved.

    Unable To Connect To Ding and Motion Events

    Początek 3 lutego 2025 22:51 UTC · 1h 47m

    IssuesDrobny incydent
    1. 3 lutego 2025 22:51 UTCinvestigating

      We are currently investigating an issue causing some customers to be unable to connect to Ding or Motion events. Live View on demand will continue to work as expected.

    2. 3 lutego 2025 23:23 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 4 lutego 2025 00:38 UTCresolved

      This incident has been resolved.

    Login errors

    Początek 1 lutego 2025 23:10 UTC · 50m

    OutagePoważny incydent
    Dotknięte komponenty
    Ring Android AppNeighborsRing iOS App
    1. 1 lutego 2025 23:10 UTCinvestigating

      We are currently investigating an issue preventing login for some users, resulting in a "Something went wrong" error.

    2. 2 lutego 2025 08:43 UTCresolved

      This incident has been resolved.

    Possible Log In and Control Center Outage

    Początek 24 stycznia 2025 13:44 UTC · 16m

    OutagePoważny incydent
    Dotknięte komponenty
    Ring Android AppRing.comNeighborsRing iOS App
    1. 24 stycznia 2025 13:44 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 24 stycznia 2025 14:00 UTCresolved

      This incident has been resolved.

    Newly Setup Devices Missing Notifications

    Początek 11 grudnia 2024 22:49 UTC · 49m

    IssuesDrobny incydent
    Dotknięte komponenty
    Smart LightingDoorbellsAccess ControlSecurity SystemsOutdoor CamsIndoor Cams
    1. 11 grudnia 2024 22:49 UTCinvestigating

      We are currently investigating an issue with some ring alerts and motion event notifications not being sent. This will only affect new device setups. To resolve this concern, simply toggle the Ring Alerts and/or Motion Alerts switch.

    2. 11 grudnia 2024 23:38 UTCresolved

      This incident has been resolved.

    Potential Degradation Of Alarm Services

    Początek 4 listopada 2024 22:12 UTC · 2h 13m

    IssuesDrobny incydent
    Dotknięte komponenty
    Ring Android AppRing iOS App
    1. 4 listopada 2024 22:12 UTCinvestigating

      We are investigating reports of issues with alarm services.

    2. 4 listopada 2024 22:13 UTCinvestigating

      We are continuing to investigate this issue.

    3. 5 listopada 2024 00:25 UTCresolved

      This incident has been resolved.

    Ring.com buttons nonfunctional

    Początek 18 października 2024 22:14 UTC · 4h 40m

    IssuesDrobny incydent
    Dotknięte komponenty
    Ring.com
    1. 18 października 2024 22:14 UTCinvestigating

      We are currently investigating issues where certain buttons are not clickable when adding items to your cart on Ring.com. In the mean time, refreshing the page usually resolves the issue.

    2. 19 października 2024 00:19 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 19 października 2024 02:54 UTCresolved

      This incident has been resolved.

    Billing Options Unavailable

    Początek 10 października 2024 19:16 UTC · 40m

    Pending
    Dotknięte komponenty
    Ring.com
    1. 10 października 2024 19:16 UTCinvestigating

      We are currently investigating an issue preventing both neighbors and Ring Community Support from making any changes to their billing information.

    2. 10 października 2024 19:57 UTCresolved

      This incident has been resolved.

    Motion settings not saving for Ring devices

    Początek 7 sierpnia 2024 19:51 UTC · 1h 56m

    IssuesDrobny incydent
    Dotknięte komponenty
    Smart LightingDoorbellsAccess ControlSecurity SystemsOutdoor CamsIndoor Cams
    1. 7 sierpnia 2024 19:51 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 7 sierpnia 2024 20:15 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 7 sierpnia 2024 21:48 UTCresolved

      This incident has been resolved.

    Regional Outage - CA & AZ

    Początek 6 sierpnia 2024 16:54 UTC · 6m

    Pending
    1. 6 sierpnia 2024 16:54 UTCresolved

      We have identified a brief regional outage which affected some of Arizona and California. Devices located in these areas may have temporarily reported as offline during this time.

    Multiple System Outage

    Początek 30 lipca 2024 22:40 UTC · 6h 41m

    OutageKrytyczny incydent
    Dotknięte komponenty
    AlexaRing.comStored Video RecordingsVideo On Demand
    1. 30 lipca 2024 22:40 UTCidentified

      We are investigating issues with multiple Ring systems impacting things like Live View, Recordings, Timeline, Event History, Device Setup, etc.

    2. 31 lipca 2024 02:21 UTCmonitoring

      A fix has been implemented and many of our services are starting to see recovery, we are monitoring the results.

    3. 31 lipca 2024 02:24 UTCmonitoring

      We are continuing to monitor for any further issues.

    4. 31 lipca 2024 05:20 UTCresolved

      This incident has been resolved.

    Live View Failure and Devices Reporting Offline

    Początek 9 lipca 2024 19:26 UTC · 2h 3m

    IssuesDrobny incydent
    Dotknięte komponenty
    DoorbellsAccess ControlSecurity SystemsOutdoor CamsVideo On Demand
    1. 9 lipca 2024 19:26 UTCinvestigating

      We are currently investigating an issue causing live view failures and device offline statuses.

    2. 9 lipca 2024 19:57 UTCmonitoring

      Update: Live View functionality should now be restored and some devices may also now begin to report as online.

    3. 9 lipca 2024 21:29 UTCresolved

      This incident has been resolved.

    OTP Not Being Received

    Początek 7 lipca 2024 17:25 UTC · 4h 17m

    OutageKrytyczny incydent
    Dotknięte komponenty
    Ring Android AppNeighborsRing iOS App
    1. 7 lipca 2024 17:25 UTCinvestigating

      We are aware of an issue that may cause failure to login in the US, UK and Netherlands due to 2 Step Verification failure.

    2. 7 lipca 2024 21:42 UTCresolved

      This incident has been resolved.