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    Historia awarii Routable

    25 Routable incidents · maj 2023 — official updates, affected components, duration and resolution details.

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    Błędy w pomieszczeniach roboczych QuickBooks Online

    Początek 1 września 2026 21:48 UTC · 5h 48m

    OutagePoważny incydent
    Dotknięte komponenty
    Routable APIWeb Application UI
    1. 1 września 2026 21:48 UTCinvestigating

      Widzimy wzrost błędów z powodu Quickbooks Online exage. Dotyczy to przede wszystkim połączonych z QBO pomieszczeń roboczych.

    2. 2 września 2026 03:03 UTCmonitoring

      Obecnie większość zapytań QuickBooks Online odnosi sukcesy. Będziemy nadal monitorować.

    3. 2 września 2026 03:36 UTCresolved

      Incydent QuickBooks Online (https: / / status.quickbooks.intuit.com / invents / vkntw55njz2z) jest nadal wymieniony jako nierozwiązany, ale obserwujemy stałe wskaźniki sukcesu w próbach do QBO. Będziemy nadal monitorować regresję.

    Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

    Podwyższone stawki błędów dla zobowiązań i dostawców

    Początek 13 lipca 2026 17:19 UTC · 2h 43m

    OutagePoważny incydent
    Dotknięte komponenty
    Routable APIWeb Application UI
    1. 13 lipca 2026 17:19 UTCidentified

      Widzimy podwyższony poziom błędów u naszego dostawcy płatności. Prowadzą śledztwo.

    2. 13 lipca 2026 17:58 UTCmonitoring

      Nasz dostawca wdrożył fix, i widzimy udane transakcje. Monitorujemy i badamy nieudane płatności.

    3. 13 lipca 2026 20:02 UTCresolved

      Ten incydent został rozwiązany.

    Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

    Same-Day ACH processing delayed due to FED system issues

    Początek 14 maja 2026 17:37 UTC · 1h 11m

    Pending
    Dotknięte komponenty
    Routable APIWeb Application UI
    1. 14 maja 2026 17:37 UTCmonitoring

      The Federal Reserve has experienced system issues this morning causing a delay in Same-Day ACH processing. Same-Day ACH debit and credit transactions expected to clear at 12:00 PM CT will be delayed. We are monitoring the situation and working with our partners.

    2. 14 maja 2026 18:48 UTCresolved

      This incident has been resolved.

    International payment errors in sandbox environments

    Początek 3 kwietnia 2026 16:26 UTC · 4d 0h

    IssuesDrobny incydent
    Dotknięte komponenty
    Sandbox UISandbox API
    1. 3 kwietnia 2026 16:26 UTCidentified

      An issue with a provider is resulting in errors for some international vendors and payments in the sandbox environment. Production payments are not affected.

    2. 7 kwietnia 2026 16:30 UTCresolved

      Our provider has resolved their issues, and sandbox international payables are working as expected now.

    Increased error rate and timeouts

    Początek 25 marca 2026 15:55 UTC · 3h 19m

    OutagePoważny incydent
    Dotknięte komponenty
    Routable APIWeb Application UI
    1. 25 marca 2026 15:55 UTCinvestigating

      We are investigating a rise in error rates and timeouts to our production application systems.

    2. 25 marca 2026 17:34 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 25 marca 2026 19:15 UTCresolved

      This incident has been resolved.

    Degraded Performance – Logins and Application Actions

    Początek 4 grudnia 2025 18:54 UTC · 1h 23m

    Pending
    Dotknięte komponenty
    Routable APIWeb Application UI
    1. 4 grudnia 2025 18:54 UTCinvestigating

      We are currently experiencing degraded performance affecting logins and various in-app actions. Users may notice slower than usual response times. Our team is actively investigating the issue and working to restore normal performance as quickly as possible. We will provide updates as more information becomes available.

    2. 4 grudnia 2025 18:56 UTCinvestigating

      We are continuing to investigate this issue.

    3. 4 grudnia 2025 19:09 UTCmonitoring

      The issue has been resolved and we are monitoring.

    4. 4 grudnia 2025 20:17 UTCresolved

      This incident has been resolved.

    Increased failures in payment processing

    Początek 18 listopada 2025 14:08 UTC · 4h 26m

    IssuesDrobny incydent
    Dotknięte komponenty
    Routable APISandbox UISandbox APIWeb Application UI
    1. 18 listopada 2025 14:08 UTCidentified

      We are seeing an increase in payment processing failures due to an outage affecting our providers.

    2. 18 listopada 2025 14:40 UTCidentified

      We are seeing an increase in payment processing failures due to an outage affecting our providers. This is related to the ongoing Cloudflare outage.

    3. 18 listopada 2025 14:58 UTCmonitoring

      Cloudflare has implemented a fix. We will continue to monitor systems.

    4. 18 listopada 2025 18:34 UTCresolved

      This incident has been resolved.

    Increased failures in payment processing

    Początek 20 października 2025 18:47 UTC · 22h 41m

    IssuesDrobny incydent
    Dotknięte komponenty
    Routable APIWeb Application UI
    1. 20 października 2025 18:47 UTCidentified

      We are seeing an increase in payment processing failures due to an outage affecting our providers.

    2. 20 października 2025 23:24 UTCmonitoring

      We are seeing higher levels of success and will keep monitoring as providers report improved service.

    3. 21 października 2025 17:28 UTCresolved

      This incident has been resolved.

    Increased error rate and latency

    Początek 16 lipca 2025 18:37 UTC · 3h 39m

    OutagePoważny incydent
    Dotknięte komponenty
    Routable APIWeb Application UI
    1. 16 lipca 2025 18:37 UTCinvestigating

      We are seeing an increase in error rate and latency in our system, affecting both the UI and the API. We are currently investigating the issue.

    2. 16 lipca 2025 18:59 UTCinvestigating

      We are continuing to investigate this issue.

    3. 16 lipca 2025 19:00 UTCidentified

      We have identified overloaded systems and are rectifying them. We are seeing some performance increases and lowered error rate, but we are still working on the issue.

    4. 16 lipca 2025 19:29 UTCmonitoring

      Performance has been restored to normal levels, and we continue to monitor the services.

    5. 16 lipca 2025 22:16 UTCmonitoring

      We are continuing to monitor for any further issues.

    6. 16 lipca 2025 22:16 UTCresolved

      We have deployed a change to further improve responsiveness, and this incident is now complete.

    Quickbooks Online outage

    Początek 14 maja 2025 16:52 UTC · 1h 44m

    OutagePoważny incydent
    Dotknięte komponenty
    Routable APIWeb Application UI
    1. 14 maja 2025 16:52 UTCinvestigating

      Quickbooks online is experiencing an outage, and it is triggering disconnections with Routable. We are investigating and monitoring the QBO systems.

    2. 14 maja 2025 18:34 UTCinvestigating

      We are continuing to investigate this issue.

    3. 14 maja 2025 18:36 UTCresolved

      Quickbooks online has resolved their outage. Routable clients should be able to resume normal functionality within the platform. Please reach out if you require support with reconnections or authentication. Sorry for the disruption to your day!

    Issue affecting the ability to log in for a small number of workspaces.

    Początek 7 maja 2025 01:09 UTC · 31m

    IssuesDrobny incydent
    Dotknięte komponenty
    Web Application UI
    1. 7 maja 2025 01:09 UTCinvestigating

      We have a fix and are rolling it out momentarily.

    2. 7 maja 2025 01:10 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 7 maja 2025 01:40 UTCresolved

      A fix has been deployed.

    Increased rate of delayed transfers

    Początek 21 marca 2025 21:49 UTC · 1h 47m

    IssuesDrobny incydent
    Dotknięte komponenty
    Routable APIWeb Application UI
    1. 21 marca 2025 21:49 UTCinvestigating

      Some transfers are delayed due an underlying provider issue. The team is investigating the issue now.

    2. 21 marca 2025 23:01 UTCmonitoring

      The system is working again, and we are monitoring for further issues. A small number of payables were impacted and put into Issue status, and the team is working to re-process them.

    3. 21 marca 2025 23:35 UTCresolved

      This incident has been resolved.

    Retroactive: Increased latency and error rate in dashboard and API

    Początek 14 marca 2025 18:05 UTC · 19m

    OutagePoważny incydent
    Dotknięte komponenty
    Routable APIWeb Application UI
    1. 14 marca 2025 18:05 UTCmonitoring

      There was a period of increased errors and latency in requests to our dashboard and API. Requests are flowing faster now, and we are investigating the cause.

    2. 14 marca 2025 18:25 UTCresolved

      We have confirmed that all systems are behaving as expected.

    Retroactive: Increased error rates and latency

    Początek 3 lutego 2025 18:24 UTC · 0m

    OutagePoważny incydent
    1. 3 lutego 2025 18:34 UTCresolved

      We had a brief period of increased latency and error rates during a software deployment. The application was unresponsive for around 5 minutes, and recovered automatically. If there are any further issues please contact support.

    Banking provider issues may result in delays

    Początek 4 grudnia 2024 20:29 UTC · 2h 26m

    IssuesDrobny incydent
    Dotknięte komponenty
    Routable APIWeb Application UI
    1. 4 grudnia 2024 20:29 UTCinvestigating

      We are experiencing issues with our banking provider that may result in delays in processing as well as the inability to manually add funding sources.

    2. 4 grudnia 2024 22:55 UTCresolved

      This incident has been resolved.

    Increased error rate and timeouts

    Początek 17 czerwca 2024 17:39 UTC · 0m

    Pending
    1. 17 czerwca 2024 17:56 UTCresolved

      We had a brief rise in error rates and timeouts to our production application systems. This was resolved in roughly 8 minutes, and we will continue to monitor.

    Elevated error rate

    Początek 27 kwietnia 2024 16:03 UTC · 3h 36m

    OutagePoważny incydent
    Dotknięte komponenty
    Routable APIWeb Application UI
    1. 27 kwietnia 2024 16:03 UTCinvestigating

      We're experiencing an elevated level of API errors and are currently looking into the issue.

    2. 27 kwietnia 2024 17:10 UTCidentified

      We have reduced the error rate to the UI application, but we have disabled the API temporarily while we work on restoring system health.

    3. 27 kwietnia 2024 18:30 UTCmonitoring

      Performance in our database is improving and the UI and API are responding quickly now. We will continue to monitor.

    4. 27 kwietnia 2024 19:39 UTCresolved

      The service continues to operate as expected and all errors and latency has subsided.

    Increased errors with Quickbooks Online

    Początek 15 marca 2024 16:22 UTC · 7h 44m

    OutagePoważny incydent
    Dotknięte komponenty
    Routable APIWeb Application UI
    1. 15 marca 2024 16:22 UTCinvestigating

      We are seeing increased errors from Quickbooks Online which is experiencing their own internal outage. We will continue to investigate and provide reconnection support when Quickbooks Online restores service.

    2. 15 marca 2024 20:22 UTCmonitoring

      Quickbooks Online appears to have resolved their outage. We will continue to monitor connections. Please try to reconnect to Quickbooks Online in your Routable integration settings. We're happy to help if you encounter difficulties: feel free to reach out to support!

    3. 16 marca 2024 00:06 UTCresolved

      This event has been resolved. If you need help reconnecting Quickbooks Online, please don't hesitate to reach out.

    Delays in creating payments

    Początek 29 stycznia 2024 21:19 UTC · 3h 37m

    OutagePoważny incydent
    Dotknięte komponenty
    Routable APIWeb Application UI
    1. 29 stycznia 2024 21:19 UTCinvestigating

      We are seeing a number of payables that are taking longer to be created than normal, and we are investigating.

    2. 29 stycznia 2024 21:19 UTCinvestigating

      We are continuing to investigate this issue.

    3. 29 stycznia 2024 21:34 UTCmonitoring

      Payables are now processing quickly, and we are monitoring the service.

    4. 30 stycznia 2024 00:55 UTCresolved

      All tasks are operating smoothly.

    Intermittent delays in creating payments

    Początek 25 stycznia 2024 22:16 UTC · 1h 48m

    OutagePoważny incydent
    Dotknięte komponenty
    Routable APIWeb Application UI
    1. 25 stycznia 2024 22:16 UTCinvestigating

      We are seeing significant delays in a small percentage of newly created payments and are investigating the issue.

    2. 25 stycznia 2024 23:19 UTCmonitoring

      We have replaced a node in our infrastructure that was causing issues and all processes are running smoothly. We will continue to monitor to make sure everything is executing correctly.

    3. 26 stycznia 2024 00:04 UTCresolved

      The payment creation system is operating smoothly.