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Historia awarii Scale Ai

50 Scale Ai incidents · sierpień 2021 — official updates, affected components, duration and resolution details.

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Degraded performance

Początek 6 stycznia 2025 19:34 UTC 2h 37m

OutagePoważny incydent

Dotknięte komponenty

APIPlatformWeb Application

6 stycznia 2025 19:34 UTCinvestigating
We are currently investigating this issue.
6 stycznia 2025 19:40 UTCinvestigating
We are continuing to investigate this issue.
6 stycznia 2025 22:11 UTCresolved
This incident has been resolved.

Site Outage

Początek 26 kwietnia 2024 19:24 UTC 36m

IssuesDrobny incydent

Dotknięte komponenty

APIPlatformWeb Application

26 kwietnia 2024 19:24 UTCinvestigating
We are currently investigating this issue.
26 kwietnia 2024 20:01 UTCresolved
This incident has been resolved.

Nucleus Degraded Performance

Początek 19 marca 2024 10:08 UTC 3h 14m

IssuesDrobny incydent

Dotknięte komponenty

Nucleus

19 marca 2024 10:08 UTCinvestigating
Nucleus and Data Engine is currently experiencing degraded performance. Pages and queries will take longer to respond than usual.
19 marca 2024 12:37 UTCmonitoring
A fix has been implemented and we are monitoring the results.
19 marca 2024 13:22 UTCresolved
This incident has been resolved.

Cloudflare Outage

Początek 15 stycznia 2024 19:54 UTC 6h 19m

OutageKrytyczny incydent

Dotknięte komponenty

Commercial Web Application

15 stycznia 2024 19:54 UTCinvestigating
We are currently investigating this issue.
15 stycznia 2024 19:55 UTCinvestigating
Cloudflare has implemented a fix and seems to be resolving any certificate issues.
15 stycznia 2024 19:55 UTCinvestigating
Confirmed that the issue has been resolved.
16 stycznia 2024 02:13 UTCresolved
This incident has been resolved.

Donovan Web Application Outage

Początek 20 listopada 2023 19:59 UTC 32m

OutageKrytyczny incydent

Dotknięte komponenty

Commercial Web Application

20 listopada 2023 19:59 UTCinvestigating
We are currently investigating an application issue. We will post updates shortly.
20 listopada 2023 20:27 UTCmonitoring
A fix has been implemented and we are monitoring the results.
20 listopada 2023 20:31 UTCresolved
This incident has been resolved.

Site Outage

Początek 23 października 2023 19:29 UTC 1h 9m

Pending

Dotknięte komponenty

APIDocument AISpellbookQuality AssurancePlatformWeb ApplicationNucleus

23 października 2023 19:29 UTCinvestigating
We are currently investigating an issue, some operations are experiencing high latency or are failing.
23 października 2023 20:25 UTCmonitoring
A fix has been implemented and we are monitoring the results.
23 października 2023 20:38 UTCresolved
This incident has been resolved.

Elevated Error Rate

Początek 18 września 2023 18:35 UTC 23h 15m

OutageKrytyczny incydent

Dotknięte komponenty

APIDocument AIQuality AssurancePlatformWeb ApplicationNucleus

18 września 2023 18:35 UTCinvestigating
We are currently investigating this issue.
18 września 2023 19:09 UTCidentified
We are seeing elevated error rates with our cloud provider. We are currently investigating the issue.
18 września 2023 23:25 UTCidentified
We are continuing to work on mitigating the issue. Our website is experiencing a technical issue with the hosting provider. Current ETA for resolution is ~2 hours, or around 6:30 PT.
19 września 2023 00:30 UTCmonitoring
A temporary fix has been implemented and we are monitoring the status of the platform
19 września 2023 00:52 UTCmonitoring
We are continuing to monitor for any further issues.
19 września 2023 17:50 UTCresolved
This incident has been resolved.

Spellbook Application Error

Początek 16 maja 2023 23:12 UTC 1h 16m

OutageKrytyczny incydent

Dotknięte komponenty

Spellbook

16 maja 2023 23:12 UTCidentified
We have identified a platform issue impacting all Spellbook applications. Applications will not appear in the UI or be available over the API. We are deploying a fix for this issue.
16 maja 2023 23:48 UTCidentified
The fix for the deployment is in progress now.
17 maja 2023 00:27 UTCresolved
The Spellbook application is fully back up and operational.

Catalog Forge Platform Unresponsive

Początek 28 kwietnia 2023 14:26 UTC 3h 14m

OutageKrytyczny incydent

Dotknięte komponenty

Catalog Forge

28 kwietnia 2023 14:26 UTCinvestigating
We are currently investigating this issue.
28 kwietnia 2023 15:59 UTCmonitoring
A fix has been implemented and we are monitoring the results.
28 kwietnia 2023 17:40 UTCresolved
This incident has been resolved.

ML Pod Startup Failures

Początek 30 marca 2023 14:30 UTC 0m

Pending

30 marca 2023 17:13 UTCresolved
There was an outage with a service that manages the metadata for models from 7:06am PT to 7:50am PT. It prevented model services from starting up new pods. ML services that received security updates, deployed a new version, or attempted to scale up were impacted. There was an additional 8 to 12 minutes of service degradation after restoring the impacted ML services to catch up on missed requests.

Site Outage

Początek 11 marca 2023 10:58 UTC 1h 36m

OutageKrytyczny incydent

Dotknięte komponenty

APIDocument AIQuality AssurancePlatformWeb ApplicationNucleus

11 marca 2023 10:58 UTCinvestigating
We are currently investigating this issue.
11 marca 2023 12:20 UTCmonitoring
A fix has been implemented and we are monitoring the results.
11 marca 2023 12:34 UTCresolved
This incident has been resolved.

Elevated latencies

Początek 3 marca 2023 23:59 UTC 1h 42m

IssuesDrobny incydent

Dotknięte komponenty

APICatalog ExplorerDocument AISpellbookQuality AssurancePlatformWeb ApplicationNucleusCatalog Forge

3 marca 2023 23:59 UTCinvestigating
We are currently investigating this issue.
4 marca 2023 00:15 UTCmonitoring
A fix has been implemented and we are monitoring the results.
4 marca 2023 01:41 UTCresolved
This incident has been resolved.

Elevated API Error Rates

Początek 3 marca 2023 01:30 UTC 1h 15m

OutagePoważny incydent

Dotknięte komponenty

APIDocument AIQuality AssurancePlatformWeb ApplicationNucleus

3 marca 2023 02:19 UTCinvestigating
We're experiencing an elevated level of API errors and are currently looking into the issue.
3 marca 2023 02:45 UTCresolved
This incident has been resolved.

Catalog Forge slow or unresponsive

Początek 27 stycznia 2023 19:31 UTC 1h 26m

OutagePoważny incydent

Dotknięte komponenty

Catalog Forge

27 stycznia 2023 19:31 UTCinvestigating
We are currently investigating this issue.
27 stycznia 2023 20:42 UTCmonitoring
A fix has been implemented and we are monitoring the results.
27 stycznia 2023 20:57 UTCresolved
This incident has been resolved.

ML Inference Failures

Początek 29 grudnia 2022 19:00 UTC 0m

Pending

29 grudnia 2022 21:03 UTCresolved
Networking issue with ML infra.

Degraded Site Performance

Początek 29 grudnia 2022 07:08 UTC 17h 25m

OutagePoważny incydent

Dotknięte komponenty

APIDocument AIPlatformWeb ApplicationNucleus

29 grudnia 2022 07:08 UTCinvestigating
We are currently investigating this issue.
29 grudnia 2022 11:57 UTCidentified
Many users may still be experiencing slow application loading times and less responsiveness. We have identified that our database has been experiencing internal issues and are continuing to work to resolve them. We have made efforts to mitigate the impact caused and have tuned our database to optimize for the current situation.
29 grudnia 2022 22:36 UTCmonitoring
A fix has been implemented and we are monitoring the results.
30 grudnia 2022 23:32 UTCresolved
This incident has been resolved.

Platform slow or unresponsive

Początek 1 grudnia 2022 08:42 UTC 3h 45m

OutageKrytyczny incydent

Dotknięte komponenty

Platform

1 grudnia 2022 08:42 UTCinvestigating
We are currently investigating this issue.
1 grudnia 2022 11:41 UTCinvestigating
We are continuing to investigate this issue.
1 grudnia 2022 11:52 UTCmonitoring
A fix has been implemented and we are monitoring the results.
1 grudnia 2022 12:13 UTCmonitoring
We are continuing to monitor for any further issues.
1 grudnia 2022 12:27 UTCresolved
This incident has been resolved.

Platform Slow or Unresponsive

Początek 27 listopada 2022 13:24 UTC 45m

OutageKrytyczny incydent

Dotknięte komponenty

APIDocument AIQuality AssurancePlatformWeb ApplicationNucleus

27 listopada 2022 13:24 UTCinvestigating
We are seeing elevated error rates that may indicate a slow or unresponsive platform. We are currently investigating the issue.
27 listopada 2022 14:09 UTCresolved
This incident has been resolved.

Platform slow or unresponsive

Początek 23 listopada 2022 17:04 UTC 1h 10m

OutagePoważny incydent

Dotknięte komponenty

APIDocument AIQuality AssurancePlatformWeb ApplicationNucleus

23 listopada 2022 17:04 UTCinvestigating
We are currently investigating this issue.
23 listopada 2022 17:06 UTCinvestigating
We are continuing to investigate this issue.
23 listopada 2022 18:15 UTCresolved
Incident has been resolved.

Degraded performance

Początek 10 listopada 2022 13:38 UTC 5h 23m

IssuesDrobny incydent

Dotknięte komponenty

APIDocument AIQuality AssurancePlatformWeb ApplicationNucleus

10 listopada 2022 13:38 UTCinvestigating
We are currently investigating an issue with our asynchronous jobs.
10 listopada 2022 18:45 UTCmonitoring
A fix has been implemented and we are monitoring the results.
10 listopada 2022 19:01 UTCresolved
This incident has been resolved.

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