Historia awarii Secureco

We are investigating unusual errors and some performance degradation of our self-service IVP portal / API. This is related to the Portal only and has no impact on calls\payments processing.

Our team has identified the problem and is working on the fix

A fix has been deployed and we are monitoring the IVP portal performance

This incident has been resolved.

We are currently investigating an issue with certain payment types. Some payments may be impacted.

We have found the cause of the issue and a fix is now being prepared and implemented.

The fix has been successful and transactions should now work as expected. Will continue to monitor to ensure normal operation,

We are continuing to monitor for any further issues.

Services have now returned to normal.

Due to the failure of an emergency change required to ensure the security, integrity and availability of the AU1, AU2 and AU3 regions, we are aware that customer experienced call failures during new call attempts for approximately 15 to 20 minutes from approximately 14h50 AEST on 18/05/2026. Active calls did not experience any impact and the issue was confirmed resolved at 15h08, with monitoring revealing all calls connecting successfully from that time onwards.

SecureCo has been notified by one of the carriers in AU about an issue affecting their inbound and outbound voice services across Australian carriers. The incident was identified at 22 April 2026, 11:05 (AEST) and is under investigation. Current known impact: Intermittent inbound call failures, including toll-free (1800) services Outbound calls may experience brief disruption but are generally completing via automatic rerouting. We are monitoring the situation and will provide further updates as they become available.

We have been notified by the carrier that the issue has been resolved.

This incident has been resolved.

We are currently investigating errors seen in Payment IVR transaction processing

The issue has been identified and a fix has been deployed.

A fix has been implemented and we are monitoring the results.

We are continuing to monitor for any further issues.

This incident has been resolved.

We are currently investigating reports of call failures affecting SecureCo AU region

We have identified the problem and the team is working on the fix. ETA 10 mins

We are continuing to work on a fix for this issue.

The services are restored back to operational. We are continuing to monitor the situation

A fix has been implemented and we are monitoring the results.

We are continuing to monitor for any further issues.

This incident has been resolved.

We are investigating issues with Payment IVR affecting some of our Customers

Investigation is ongoing, some remediation steps attempted, the issue is still ongoing.

Investigation ongoing. Root cause is still not identified.

The issue has been identified and service has been restored. We will continue to monitor for the next hour prior to closing the incident.

This incident has been resolved.

We are currently investigating this issue.

We are continuing to investigate this issue.

The issue has been identified, and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are investigating the issue that seems to affect both outbound and inbound calls

A fix has been deployed and all services seem to be back to normal. We continue monitoring the situation

This incident has been resolved.

We are investigating reports of some intermittent issues with our Payments API

All services are back to normal

We have been notified by one of our carriage suppliers of an incident affecting Australia and New Zealand. We will provide further information when available.

Our carriage partner has notified us that the issue has been resolved now. We have validated that the service has been restored via test calls from our side and will continue to monitor the situation.

This incident has been resolved.

We are currently investigating voice call quality issues experienced by customers connecting to the Payments service in Australia

The issue has been identified and fix is being deployed

A fix has been applied and we are monitoring the results

This incident has been resolved.

We are currently investigating an issue with completing payments using Payment IVR

This incident has been resolved now

We are currently investigating a potential issue with our Hosted Payments Page This may impact some payment captures via the HPP

We have identified the issue and are currently implementing a fix.

Fixes have been implemented and services have returned to normal operation. We will monitor for the next 60 minutes to confirm.

Issue has been resolved, all services have returned to normal.

We are aware of ongoing issues with the Cloud Provider hosting our AU1 region since approximately 01:30 AEST 03/06/25 and have taken action to mitigate the issue until it is fully resolved, at this stage we are monitoring to ensure there is no further impact to customers. Update 07:20 AEST: We are continuing to monitor the resolution activities by our cloud provider and monitor for customer impact, with no known customer impact at this time.

We are experiencing a logon issue with our public service desk portal. We are still receiving support emails and phone calls, though you may not be able to view current and past cases via the web portal

The public service desk web portal is now available.

We are are currently investigating issues relating to our payment services.

The team have identified the cause of the issue and are currently remediating. Payment services should resume shortly.

Services have resumed and transactions are now being observed since 8:37am (AEST). The team currently monitoring services.

This incident has been resolved.

We are currently investigating some reported call issues / failures & degraded service.

Issue has been identified and service has now stablised. Engineers are currently monitoring.

We are continuing to monitor for any further issues.

Monitoring has confirmed that the issue has been successfully resolved and no further action is required.

We are currently investigating ongoing reports with traffic instability between our Sydney POPs and our IVP AU1 Cloud Environment.

Earlier today we observed traffic instability isolated to a few services and customers. The issue was resolved and isolated by failing over to our HA SBC. Unfortunately as the day progressed, additional reported cases had been observed. Investigations are ongoing with our connectivity partners and cloud partners to understand the cause of the issue.

The issue observed has been identified as a BGP flapping issue. Investigations as to root cause are ongoing.

Investigations have led to a BGP flap occuring on all megaport services. An Engineer has been dispatched to the POPs for further investgation works.

We are continuing to work on a fix for this issue.

Emergency works has commenced at SYD2 POP

POP Maintenance on SY2 Completed

Our team has implemented a fix with the support of our routing vendor and we are monitoring to ensure there are no remaining issues.

We have identified a final routing issue and resolved it, at this time we will continue to monitor to ensure no issues remain.

This incident has been resolved.

An issue relating Inbound / Toll Free - Call Degradation / Failures with upstream carrier from around 2:30 today was reported. Engineers have investigated with carrier who have advised issue is now resolved.

Upstream carrier has confirmed issue resolved. SecureCo Engineers are montoring further and updates will be provided directly via the raised ServiceDesk cases.

We are continuing to monitor for any further issues.

This incident has been resolved.