Historia awarii Simpletexting

1. 9 września 2026 14:42 UTCinvestigating

   We are currently investigating reports of customers not receiving text messages to their AT&T devices as part of Two-Factor Authentication when attempting to log into SimpleTexting. At this time, verification via email is working as expected and we do not believe other carriers to be impacted. We will provide updates as soon as more information is available. We thank you for your patience during this time.

2. 9 września 2026 14:42 UTCinvestigating

   We are continuing to investigate this issue.

3. 9 września 2026 16:16 UTCinvestigating

   Our team is continuing to work with carrier partners to resolve this issue, and we will post updates as we receive them. Email authentication is working as expected at this time.

4. 9 września 2026 18:32 UTCidentified

   The issue has been identified with our carrier partners, and our team is actively working on a resolution. If you need access to your account but are still unable to receive 2FA messages, please contact [email protected]

5. 9 września 2026 19:52 UTCmonitoring

   The team has pushed out a fix and we are monitoring for stability. If you are still having issues receiving 2FA codes, please reach out to support!

6. 9 września 2026 20:16 UTCresolved

   We are happy to report that 2FA codes are being delivered as expected and this issue has been fully resolved. If you have any other questions or issues, please reach out to our support team!

1. 3 sierpnia 2026 14:31 UTCinvestigating

   Prowadzimy śledztwo w sprawie interkomu, który uniemożliwia nam otrzymywanie czatów i e-maili. Będziemy nadal monitorować i aktualizować tę stronę, ponieważ otrzymujemy więcej informacji z Intercom. W międzyczasie, jeśli potrzebujesz pomocy, skontaktuj się z naszym zespołem obsługi klienta o (866) 259- 1887.

2. 3 sierpnia 2026 16:30 UTCmonitoring

   Intercom poinformował nas, że wdrożyli rozwiązanie i monitorują wyniki. Klienci zgłosili, że są w stanie rozpocząć rozmowy na żywo z zespołami SimpleTexting. Będziemy nadal monitorować i zamykać ten incydent, kiedy będziemy pewni, że rozmowy na żywo działają zgodnie z oczekiwaniami. Przepraszamy za niedogodności i dziękujemy za cierpliwość.

3. 3 sierpnia 2026 17:29 UTCresolved

   Intercom potwierdził, że wszystkie usługi są przywrócone do normy. Na żywo czaty i e-maile działają zgodnie z oczekiwaniami. Proszę nie wahać się zadzwonić do naszego zespołu obsługi klienta w (866) 259- 1887, jeśli widzisz jakiekolwiek dalsze problemy. Dziękuję za cierpliwość i zrozumienie tego popołudnia!

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 24 czerwca 2026 14:20 UTCinvestigating

   Użytkownicy zgłosili problemy z tworzeniem nowych kont SimpleTexting i dostępem do uprzednio utworzonych bezpłatnych prób. Obecnie badamy przyczynę i zakres tej kwestii. Mamy nadzieję, że system będzie w pełni operacyjny jak najszybciej.

2. 24 czerwca 2026 15:23 UTCidentified

   Zidentyfikowano kwestię wpływającą na tworzenie rachunków oraz kwestie dotyczące istniejących rachunków bezpłatnego procesu. Nasz zespół inżynieryjny wprowadza rozwiązanie.

3. 24 czerwca 2026 16:52 UTCmonitoring

   Rozwiązano kwestie uniemożliwiające rejestrację nowych kont SimpleTexting free-trial. Nadal inwestujemy problem wpływający na komunikaty przychodzące i wychodzące na istniejących kontach typu free-trial. W miarę postępów w rozwiązywaniu tej kwestii przedstawimy aktualizację. Dziękuję za cierpliwość!

4. 25 czerwca 2026 19:25 UTCresolved

   Z radością informujemy, że nasz zespół inżynieryjny rozwiązał wszystkie problemy wpływające na konta w ramach procesu. Niektórzy użytkownicy, którzy zarejestrowali się wczoraj (6 / 24 / 26), mogą potrzebować pomocy naszego zespołu wsparcia, aby utworzyć nowe konto próbne, aby kontynuować próby SimpleTexting. Jeśli twoje konto jest naruszone, otrzymasz e-mail dziś po południu. Przepraszamy za niedogodności.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 18 maja 2026 14:08 UTCinvestigating

   We're aware of persistent errors with opening links created with SimpleTexting's link shortener. Our engineering team is investigating the issue now, and plain-URLs will still be able to be opened at this time. We will provide updates as soon as more information is available. We thank you for your patience during this time.

2. 18 maja 2026 14:11 UTCinvestigating

   Our developers have confirmed that links affected by this outage should be resolvable once the issue has been resolved. We appreciate your patience as we continue working towards a full resolution.

3. 18 maja 2026 14:51 UTCmonitoring

   A fix has been implemented and links are now resolving properly, we are continuing to monitor the situation to confirm stability. Any link sent using our link shortener during this outage should now work as expected.

4. 18 maja 2026 15:18 UTCresolved

   This incident has been resolved, and we have seen a full recovery from this issue. Please reach out to our support team if you continue to have any issues with links sent from your account.

1. 25 kwietnia 2026 14:14 UTCinvestigating

   We're aware of persistent errors with logging in and loading SimpleTexting accounts. Our engineering team is investigating the issue now. We will provide updates as soon as more information is available. We thank you for your patience during this time.

2. 25 kwietnia 2026 16:07 UTCidentified

   The issue has been identified and a fix is being implemented by our engineering team. We will post updates once that fix has been implemented while we monitor. Outgoing messaging is not impacted at this time.

3. 25 kwietnia 2026 16:42 UTCmonitoring

   The issue was identified and a fix has been implemented. Thanks for your patience as we investigate further and work to confirm the issue is resolved.

4. 25 kwietnia 2026 16:48 UTCmonitoring

   The issue was identified and the fix implemented appears to be working across the platform. Thanks for your patience as we investigate further and monitor to confirm the issue is resolved.

5. 25 kwietnia 2026 17:22 UTCresolved

   We are happy to report this incident has been resolved. You should now be able to access your account as expected.

1. 22 stycznia 2026 18:24 UTCinvestigating

   Due to a technical issue, messages held for review before sending are experiencing delays. Our Support Team is working swiftly to review and release these messages. We will continue working to identify and implement a fix, and we apologize for any inconvenience this may cause.

2. 22 stycznia 2026 20:19 UTCidentified

   The issue has been identified and a fix is being implemented. While our team continues to release any pending messages as swiftly as possible, delays may still be occurring. Thank you for your patience while we work to get this issue resolved.

3. 22 stycznia 2026 21:43 UTCresolved

   This incident has been resolved. We can confirm that messages needing further review are routing into our tool properly, and are now being reviewed as we receive them. No messages should have been lost during this time. Thank you for your understanding this afternoon!

1. 9 stycznia 2026 20:03 UTCinvestigating

   We’re investigating an issue with Intercom, which is preventing us from receiving customer support chats and emails. We’ll continue to monitor and update this page as we receive more information from Intercom. In the meantime, if you need assistance, please reach out to our customer support team at (866) 259-1887.

2. 9 stycznia 2026 21:00 UTCmonitoring

   Intercom has informed us they have implemented a fix and are monitoring the results. Customers have reported they are now able to initiate live chats with SimpleTexting teams. We'll continue monitoring and close this incident once we're confident live chats are working as expected. We apologize for the inconvenience!

3. 9 stycznia 2026 22:11 UTCresolved

   Intercom has confirmed that all services are restored to normal. Live chats and emails are now working as expected. Please don’t hesitate to call our customer support team at (866) 259-1887 if you are seeing any further issues. Thanks for your patience and understanding this afternoon!

1. 12 listopada 2025 00:49 UTCinvestigating

   We're aware of persistent errors with logging in and loading SimpleTexting accounts. Our engineering team is investigating the issue now. We will provide updates as soon as more information is available. We thank you for your patience during this time.

2. 12 listopada 2025 01:21 UTCidentified

   The issue was identified and a fix has been implemented. Thanks for your patience as we investigate further and work to confirm the issue is resolved.

3. 12 listopada 2025 01:54 UTCmonitoring

   We're continuing to monitor stability on the platform. We've confirmed that outbound messages sent between 7PM EST - 8PM EST were held by the system, and will need to be resent from your account. Additionally, inbound messages sent to your account during this time would not have been received by the system. We apologize for any inconvenience this may have caused.

4. 12 listopada 2025 02:34 UTCresolved

   We are happy to report this incident has been resolved. You should now be able to access your account as expected.

1. 23 września 2025 15:38 UTCinvestigating

   Users with 10DLC local area code numbers are experiencing delivery issues for both inbound and outbound messages. At this time, users are also experiencing issues receiving two-factor authentication codes when logging into their accounts. Currently, both inbound and outbound messages on Toll-free numbers remain operational. We are investigating this issue as quickly as possible and will post updates as we work to get this resolved. We apologize for any inconvenience.

2. 23 września 2025 16:13 UTCmonitoring

   The issue was identified and a fix has been implemented. Both inbound and outbound messages sent during this time should now be delivering. Additionally, codes for Two-Factor Authentication should be received as expected. We will continue monitoring the results. Thanks for your patience as we work to confirm this is resolved.

3. 23 września 2025 16:59 UTCresolved

   This incident has been resolved. We can confirm messaging for 10DLC numbers and delivery of Two-Factor Authentication codes are working as expected. No messages should have been lost during this time.

1. 28 kwietnia 2025 16:04 UTCinvestigating

   We're aware of intermittent errors with logging in and loading some features. Our engineering team is investigating the issue now. We will provide updates as soon as more information is available. We thank you for your patience during this time.

2. 28 kwietnia 2025 16:36 UTCmonitoring

   A fix has been implemented and we are monitoring the status. Thank you again for your patience!

3. 28 kwietnia 2025 17:38 UTCresolved

   This issue has been resolved. Users should now be able to access their SimpleTexting accounts. We apologize for any inconvenience caused during this time.

1. 4 lutego 2025 20:44 UTCinvestigating

   We are currently investigating reports of customers not receiving text messages as part of Two-Factor Authentication when attempting to log into SimpleTexting. At this time, verification via email is working as expected. We will provide updates as soon as more information is available. We thank you for your patience during this time.

2. 4 lutego 2025 21:08 UTCmonitoring

   A fix has been implemented and SMS messages containing verification codes for Two-Factor Authentication are now sending as expected. We will continue to update as we monitor the results of this fix.

3. 4 lutego 2025 22:01 UTCresolved

   We are happy to report that this issue has been fully resolved.

1. 28 stycznia 2025 20:56 UTCinvestigating

   We're aware of intermittent errors with logging in and loading some features. Our engineering team is investigating the issue now. We will provide updates as soon as more information is available. We thank you for your patience during this time.

2. 28 stycznia 2025 21:30 UTCinvestigating

   We are continuing to investigate this issue.

3. 28 stycznia 2025 22:02 UTCmonitoring

   A fix has been implemented and we are monitoring the status. Thank you again for your patience!

4. 28 stycznia 2025 22:33 UTCresolved

   This issue has been resolved. Users should now be able to access their SimpleTexting accounts. Thanks for your patience!

1. 29 maja 2024 16:24 UTCinvestigating

   We’re investigating an issue with Intercom, which is preventing us from receiving customer support chats and emails. We’ll continue to monitor and update this page as we receive more information from Intercom. In the meantime, if you need assistance, please reach out to our customer support team at (866) 259-1887.

2. 29 maja 2024 17:12 UTCidentified

   The issue has been identified by Intercom and a fix is being worked on. We apologize for any inconvenience when trying to reach us by live chat.

3. 29 maja 2024 18:29 UTCresolved

   A fix has been implemented to Intercom and live chats are now working as expected. Thank you for your patience when trying to contact us today via chats.

1. 22 lutego 2024 14:41 UTCinvestigating

   We’re investigating an AT&T outage that is causing delivery issues to contacts using their wireless service. We’ll continue to monitor and update this page as we receive more information from AT&T.

2. 22 lutego 2024 16:14 UTCinvestigating

   We are continuing to investigate an AT&T outage. We’ll continue to monitor and provide an update once we receive more information from AT&T.

3. 22 lutego 2024 18:16 UTCmonitoring

   We've received word from AT&T that a fix has been implemented. Subscribers have reported receiving messages and messages are delivering as expected. We'll provide an update once AT&T has confirmed this issue is fully resolved.

4. 22 lutego 2024 20:52 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 22 lutego 2024 20:55 UTCresolved

   We've received confirmation from AT&T that this issue has been resolved. Any messages affected during this time have been delivered.

1. 19 kwietnia 2023 21:43 UTCinvestigating

   Some of our users are experiencing delivery issues when sending to recipients in Canada from 10DLC numbers. We are investigating this issue and will post updates as we work to get this resolved. We apologize for any inconvenience.

2. 19 kwietnia 2023 22:37 UTCmonitoring

   The issue was identified by our downstream provider. They've implemented a fix and are monitoring the results. Canadian subscribers have reported receiving messages. Thanks for your patience as we work to confirm this is resolved.

3. 20 kwietnia 2023 01:04 UTCresolved

   This incident has been resolved and we can confirm messages are delivering as expected. No messages should have been lost during this time.

1. 3 października 2022 20:15 UTCinvestigating

   Some of our users on Toll-free numbers are experiencing delays with inbound messages. We are investigating this issue and will continue to post updates as we get this resolved.

2. 3 października 2022 21:43 UTCmonitoring

   A fix has been implemented and we’re monitoring the results. Your incoming messages have not been lost. They will be received shortly according to their current position in the queue. Thanks for your patience.

3. 3 października 2022 22:40 UTCresolved

   This incident has been resolved. Any incoming messages affected during this time have been delivered. We apologize for any inconvenience this may have caused.

1. 26 sierpnia 2022 13:24 UTCinvestigating

   Users have reported issues accessing their accounts using Safari on some iOS and macOS devices. We are currently investigating this issue. Our service is still operational and can be accessed by using an alternative browser such as Chrome or Firefox.

2. 26 sierpnia 2022 14:11 UTCmonitoring

   The cause of this issue has been identified and a fix has been implemented. We will continue to monitor this issue for users accessing the site or mobile app from iOS or macOS devices. We apologize for any inconvenience this may have caused.

3. 26 sierpnia 2022 15:09 UTCresolved

   This issue has been resolved. Users should now be able to access SimpleTexting from their iOS and macOS devices. Thanks for your patience!

1. 24 sierpnia 2022 14:54 UTCinvestigating

   We're aware that users may be experiencing slow or unresponsive pages, which may include error messages or the inability to log in. Additionally, we're aware this issue may be causing delays for both inbound and outbound messages on all number types. Our engineers are investigating and we will continue to post updates as we get this resolved. We sincerely apologize for any inconvenience.

2. 24 sierpnia 2022 15:31 UTCmonitoring

   A fix has been implemented and we’re monitoring the results. During this time, you may still experience pages loading slowly and delays with outgoing and incoming messages. We can confirm no messages have been lost. Any pending messages will start sending shortly according to their position in our queues. Thanks for your patience!

3. 24 sierpnia 2022 17:16 UTCresolved

   We are happy to report all issues related to this incident have been resolved. Pages should be loading at normal speeds and any messages experiencing delays should now be received or delivered. Thanks again for your patience!

1. 31 marca 2022 18:07 UTCinvestigating

   Our engineers are currently investigating an issue with MMS campaigns sending slowly. We apologize for the inconvenience and will keep you updated as we learn more.

2. 31 marca 2022 18:24 UTCinvestigating

   Our engineers are looking into slow sending speeds for both SMS and MMS campaigns. We are investigating and will post updates as we work to get this resolved. We apologize for the inconvenience and appreciate your patience.

3. 31 marca 2022 19:43 UTCmonitoring

   A fix has been implemented and campaigns are starting to send normally now. We're monitoring the situation. Thank you for your patience while we worked on this.

4. 1 kwietnia 2022 02:25 UTCresolved

   This incident has been resolved. Thank you for your patience while we worked through it.

1. 25 marca 2022 21:22 UTCinvestigating

   Some of our users are experiencing delayed inbound messages as well as delayed outgoing Campaigns. We are investigating this issue and will post updates as we get this resolved. We apologize for any inconvenience.

2. 25 marca 2022 22:05 UTCidentified

   Incoming messages are now being delivered, but outgoing Campaigns are still experiencing delays. We will continue to monitor the situation and post updates as we work to resolve it.

3. 26 marca 2022 02:18 UTCidentified

   We are continuing to work on a fix for this issue.

4. 26 marca 2022 15:24 UTCresolved

   Campaigns are sending normally now. Thank you for your patience while we resolved this!