Historia awarii Simplr

Platform Outage

Początek 28 lutego 2025 21:09 UTC 31m

OutageKrytyczny incydent

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SimplrFlex Expert Portal

28 lutego 2025 21:21 UTCinvestigating
We are currently investigating this issue. We will give an update soon.
28 lutego 2025 21:25 UTCidentified
The issue has been identified. We are working on getting this fixed.
28 lutego 2025 21:32 UTCmonitoring
A fix has been implemented and we are monitoring the results.
28 lutego 2025 21:39 UTCresolved
This incident has been resolved.

Platform Latency

Początek 20 lutego 2024 17:25 UTC 1d 6h

OutagePoważny incydent

Dotknięte komponenty

SimplrFlex Expert Portal

20 lutego 2024 17:25 UTCidentified
Latency in the platform has been identified. We are currently working on a fix for this.
21 lutego 2024 23:45 UTCresolved
This incident has been resolved.

Specialists can't log in or accept tickets

Początek 12 grudnia 2023 19:44 UTC 0m

Pending

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Simplr Services Platform

12 grudnia 2023 19:44 UTCresolved
This incident has been resolved.

YETI and VF Corp partial outage

Początek 24 sierpnia 2023 05:30 UTC 0m

Pending

9 lutego 2024 00:37 UTCresolved
Outage due to infrastructure changes - cluster migration. Change rolled back and services recovered.

YETI SF Chat outage

Początek 30 maja 2023 17:30 UTC 0m

Pending

9 lutego 2024 00:34 UTCresolved
Authorization issue with Salesforce backend. Recovered after our service was restarted.

Zendesk Chat Outage

Początek 22 maja 2023 07:00 UTC 0m

Pending

9 lutego 2024 00:29 UTCresolved
Zendesk Chat Partial outage due to maintenance on the zedesk end

Autorouting stopped working

Początek 16 marca 2023 00:30 UTC 0m

IssuesDrobny incydent

16 marca 2023 01:24 UTCresolved
Autorouting stopped worked. Service was restored after expired keys were rotated

Release caused issues and had to be rolled back.

Początek 7 marca 2023 17:30 UTC 0m

IssuesDrobny incydent

12 marca 2023 07:27 UTCresolved
Release caused issues and had to be rolled back. Redeployed after code fix.

Integration not working with one partner

Początek 22 lutego 2023 22:00 UTC 0m

Pending

23 lutego 2023 21:54 UTCresolved
Integration was not working with one ticketing system. Service was fully restored after 3 hours

Tickets were not getting created for Bold integration

Początek 21 stycznia 2023 00:00 UTC 0m

IssuesDrobny incydent

23 lutego 2023 21:36 UTCresolved
Tickets were not getting created for Bold integration. Code fix restored the service after 5 hours. Only one partner was impacted

Integration offline with one partner

Początek 20 stycznia 2023 23:30 UTC 0m

IssuesDrobny incydent

23 lutego 2023 21:33 UTCresolved
Integration was offline with one partner. Service was restored after 3 hours

Intermittent platform performance degradation

Początek 30 listopada 2022 17:00 UTC 0m

IssuesDrobny incydent

23 lutego 2023 21:17 UTCresolved
Intermittent platform performance degradation. Service was fully restored after 2 hours.

Autorouting failures

Początek 24 listopada 2022 11:00 UTC 0m

IssuesDrobny incydent

23 lutego 2023 21:21 UTCresolved
Autorouting failures. Config was corrected and service was restored by 9:00a PST

Simplr chatbot issues

Początek 23 listopada 2022 21:23 UTC 0m

IssuesDrobny incydent

23 lutego 2023 21:24 UTCresolved
Intermittent page freeze due to the chatbot. Service was fully restored after a code fix on 11/23. Only one partner was impacted.

Email queue was backed up due to a mass ticket event

Początek 3 sierpnia 2022 04:00 UTC 0m

OutagePoważny incydent

23 lutego 2023 19:45 UTCresolved
Email queue was backed up due to mass ticket event external to Simplr. Impacted limited partners. Added processing time due to delays. Service was fully restored after 10 hours.

Salesforce chat went offline

Początek 5 czerwca 2022 07:00 UTC 0m

IssuesDrobny incydent

23 lutego 2023 19:36 UTCresolved
Salesforce chat was offline for 90 mins. Service was restored. Only 1 partner was impacted

Genesys chat went offline

Początek 31 maja 2022 18:30 UTC 5h 30m

IssuesDrobny incydent

23 lutego 2023 19:31 UTCresolved
Genesys chat was offline for an hour. Impacted only 1 partner. Service was resotred.

Salesforce Chat was offline

Początek 31 maja 2022 13:30 UTC 0m

IssuesDrobny incydent

23 lutego 2023 19:29 UTCresolved
Salesforce chat was offline. Only impact 1 partner and lasted 90 mins. Service was restored.

Email autorouting stopped working

Początek 9 maja 2022 01:30 UTC 0m

IssuesDrobny incydent

23 lutego 2023 19:27 UTCresolved
Email autorouting stopped working that caused a 90 mins delay on escalation. Service was restored at 10:55 pm CT

Email routing delays

Początek 9 maja 2022 01:00 UTC 0m

Pending

9 maja 2022 04:32 UTCresolved
Platform response time delays and routing delays built a backlog. Changing routing parameter fixed the issue