Historia awarii Sine

1. 29 lipca 2026 08:23 UTCidentified

   Obecnie mamy problemy z naszym dostawcą poczty e-mail. Badamy przyczynę i będziemy aktualizować, jak mamy dalsze informacje.

2. 29 lipca 2026 23:04 UTCidentified

   Zidentyfikowaliśmy przyczynę i nadal ściśle współpracujemy z naszym dostawcą poczty e-mail w celu rozwiązania problemu. Należy pamiętać, że powiadomienia mobilne nie ulegają zmianie i nadal działają normalnie.

3. 30 lipca 2026 00:45 UTCmonitoring

   Kwestia ta została złagodzona, a my uważnie monitorujemy sytuację, ponieważ przywrócono funkcjonalność wysyłania poczty elektronicznej.

4. 30 lipca 2026 07:11 UTCmonitoring

   Nadal monitorujemy wszelkie dalsze problemy.

5. 30 lipca 2026 07:14 UTCresolved

   Możemy potwierdzić, że usługi e-mail są teraz w pełni operacyjne.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 29 lipca 2026 08:21 UTCresolved

   Obecnie mamy problemy z naszym dostawcą poczty e-mail. Badamy przyczynę i będziemy aktualizować, jak mamy dalsze informacje.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 8 lipca 2026 03:56 UTCmonitoring

   We are aware of a Telstra network outage currently causing disruption to our service. Telstra has reported progress toward resolving the issue, and our team is actively monitoring the situation to confirm full stability once it's restored. We appreciate your patience and will provide updates as we learn more — please let us know if you continue to experience issues in the meantime.

2. 9 lipca 2026 03:01 UTCresolved

   This incident has been resolved.

1. 22 maja 2026 00:01 UTCinvestigating

   We are currently experiencing issues delivering email to Yahoo services. We will update as we have more information.

2. 22 maja 2026 05:04 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 25 maja 2026 00:40 UTCresolved

   This incident has been resolved.

1. 16 kwietnia 2026 06:24 UTCinvestigating

   Some MDM customers may experience an error or delay with receiving a SinePoint Pro update or app installation. We are working with Apple to return service to normal. You can follow their updates here: https://www.apple.com/au/support/systemstatus/

2. 17 kwietnia 2026 00:59 UTCresolved

   This incident has been resolved.

1. 15 lutego 2026 22:11 UTCinvestigating

   We are investigating an issue with the CM3 integration providing false negatives, resulting in passes being rejected incorrectly.

2. 15 lutego 2026 22:40 UTCidentified

   CM3 have confirmed an issue on their end. We are awaiting further updates.

3. 16 lutego 2026 01:04 UTCmonitoring

   CM3 have deployed a fix and we are monitoring the results.

4. 25 lutego 2026 00:09 UTCresolved

   The CM3 Integration has been stabilised. Additional logging and alerts have been added to assist with future CM3 events.

1. 22 stycznia 2026 22:16 UTCinvestigating

   Microsoft is currently experiencing issues affecting Microsoft 365 services, including problems with email delivery to and from Microsoft 365 accounts (Exchange Online). Recent reports indicate a service degradation or outage impacting inbound and outbound email functionality. Users have encountered errors such as "451 4.3.2 Temporary server error" when attempting to send or receive emails, along with intermittent failures in email delivery. Please see https://status.cloud.microsoft/m365/ for more information We will continue to monitor the issue and Sine emails will retry sending at regular intervals

2. 23 stycznia 2026 21:41 UTCinvestigating

   We are continuing to investigate this issue.

3. 23 stycznia 2026 21:41 UTCresolved

   https://status.cloud.microsoft/m365/ now lists the incident as resolved

1. 6 listopada 2025 06:16 UTCinvestigating

   We are aware of an issue with our marketing website, https://www.sine.co/ and are investigating the causes This does not affect the functionality of the Sine products

2. 6 listopada 2025 06:40 UTCmonitoring

   Our marketing website, https://www.sine.co/ is now fixed and we will monitor the issue This did not affect the functionality of the Sine products

3. 6 listopada 2025 06:55 UTCresolved

   Our marketing website, https://www.sine.co/ is now fixed

1. 20 października 2025 09:32 UTCinvestigating

   We are currently observing an ongoing incident with AWS that is affecting multiple downstream services, including our SMS provider. Our team is actively monitoring the situation and will provide updates as more information becomes available.

2. 20 października 2025 09:33 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 20 października 2025 12:10 UTCresolved

   The AWS incident has been mitigated, and affected services — including our SMS provider — are now recovering. We continue to monitor the situation closely to ensure full stability and will provide further updates if necessary.

1. 9 października 2025 00:37 UTCinvestigating

   We are currently investigating an issue related to blacked-out visitor signatures visible on passes when viewed via the Sine dashboard. We believe this is related to a compatibility issue on Sinepoint Pro devices running iOS 26. Please do not update your devices to this version until this issue is resolved.

2. 9 października 2025 03:24 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 10 października 2025 00:38 UTCmonitoring

   A fix has been released and we are monitoring the results. Please upgrade to the latest version of SinePoint Pro if you are encountering this issue.

4. 15 października 2025 01:32 UTCresolved

   This incident has been resolved.

1. 15 lipca 2025 03:52 UTCinvestigating

   We are currently investigating an issue related to displays that have automatically been disconnected. This seems to apply to displays that were using the legacy username and password based authentication method and were automatically updated to SinePoint Pro version 2.9.0. If you encounter this problem, please restart the SinePoint Pro app and follow the instructions in the link below to reconnect your display. Whilst this investigation is ongoing we have paused automatic updates to managed devices. https://sine.support/en/articles/5990514-connecting-an-ipad-display-using-the-quick-connect-method

2. 16 lipca 2025 02:52 UTCidentified

   We have identified the root cause of the issue and will be releasing an update to SinePoint Pro shortly.

3. 18 lipca 2025 03:07 UTCmonitoring

   The SinePoint Pro update has been released. We will continue to monitor its impact on this issue.

4. 21 lipca 2025 06:22 UTCresolved

   This incident has been resolved.

1. 1 kwietnia 2025 23:58 UTCinvestigating

   We have multiple reports of SinePoint Pro printing badges with no content (blank). We are investigating the issue.

2. 2 kwietnia 2025 01:29 UTCmonitoring

   The issue has been identified and a fix deployed. We will continue to monitor the impact and work to mitigate any further issues.

3. 2 kwietnia 2025 23:42 UTCresolved

   No further issues have been observed. We will continue to monitor and improve reliability of the feature.

1. 19 marca 2025 04:54 UTCidentified

   We're aware of some users of the Sine for Outlook add-in having connection problems due to Microsoft's phasing out of legacy authentication tokens. An updated version of the add-in will be released soon. For troubleshooting assistance, please see the support documentation: https://sine.support/en/articles/5950232-sine-for-outlook-add-in

2. 24 marca 2025 02:02 UTCresolved

   This incident has been resolved.

1. 26 lutego 2025 01:33 UTCinvestigating

   An issue has been identified where the Dashboard gets stuck in a loading state for some users. We are investigating the issue and will provide an update soon.

2. 26 lutego 2025 03:32 UTCmonitoring

   A networking issue has been identified and a temporary fix has been deployed, which has circumvented the issue. We will continue to monitor whilst implementing a more permanent fix.

3. 26 lutego 2025 23:05 UTCresolved

   The issue has been resolved. We will continue to monitor and make incremental improvements to prevent similar issues in the future.

1. 6 lutego 2025 08:18 UTCinvestigating

   Some user's of the Sine Pro mobile app are unable to check out from their device. Our engineers are investigating to identify the root cause.

2. 6 lutego 2025 10:43 UTCidentified

   The issue has been identified as impacting sites with linked forms. A fix is in the process of being tested and rolled out.

3. 6 lutego 2025 12:46 UTCmonitoring

   We have deployed a fix and are monitoring the impact.

4. 6 lutego 2025 23:51 UTCresolved

   The issue has been resolved. Both iOS and Android app users can successfully check out.

1. 21 stycznia 2025 06:15 UTCidentified

   Some emails sent by Sine are being blocked by SpamCop, an independent service that attempts to determine if emails are legitimate before delivering to recipients. We are working with SpamCop to overcome the block. Please consider whitelisting Sine emails to ensure deliverability. See here for more information: https://www.spamcop.net/bl.shtml?167.89.68.46

2. 22 stycznia 2025 02:08 UTCresolved

   The issue has been addressed by SpamCop and services have been restored. To avoid this issue in the future, please consider whitelisting Sine emails to ensure deliverability. See here for more information: https://sine.support/en/articles/2103291-firewall-rules-and-whitelisting

1. 2 października 2024 03:16 UTCidentified

   When a site requires neither email nor mobile upon check-in, Sine Point Pro (iPad app) currently enforces at least one to be specified. The issue has been identified and a fix is in progress.

2. 3 października 2024 01:33 UTCmonitoring

   A new version of SinePoint Pro (iPad app) has been released. Please update to the latest version. We will continue to monitor for any further issues.

3. 3 października 2024 07:28 UTCresolved

   This incident has been resolved.

1. 10 września 2024 09:36 UTCinvestigating

   We are currently experiencing issues with our upstream email provider. We are investigating the cause and will update as we have further information.

2. 10 września 2024 10:31 UTCmonitoring

   We have identified the upstream cause and are monitoring.

3. 10 września 2024 11:02 UTCresolved

   This incident has been resolved.

1. 15 sierpnia 2024 07:31 UTCidentified

   Our team have identified a small number of check-in events that are displaying incorrect data. These events are linked to visits, on both iPad and dashboard, that use a verified mobile number that was previously used by a different visitor/contractor. Our team are aware of the issue and are implementing a fix.

2. 15 sierpnia 2024 08:32 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 16 sierpnia 2024 04:40 UTCresolved

   The issue has been resolved. We will continue to monitor the results.

1. 22 marca 2024 05:28 UTCinvestigating

   On March 20th, we received reports of an issue affecting some functionality related to SinePoint Pro, mainly centred around Fast Track Codes Investigations into the problem showed this impacted a small number of users, those users were given advice on how to work around the issue while we worked on a fix As part of the fix testing, and over the next 24 hours, we discovered that affected users were also experiencing issues with returning visits and facial recognition. At this point, the support case was raised to ‘Critical’ priority We are actively working on rolling back the affected release, and will provide updates as they become available The new version, 1.41.0, will be available in the coming days MDM users will be automatically prompted to update to the fix version, while non-MDM users can download the new version manually when it becomes available

2. 24 marca 2024 01:02 UTCmonitoring

   The new iPad version, 1.41.0 is now available MDM users will be automatically prompted to update to the fix version, while non-MDM users can download the new version manually

3. 30 kwietnia 2024 01:10 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 30 kwietnia 2024 01:10 UTCresolved

   This incident was resolved