Historia awarii Smartlook

1. 26 października 2026 05:57 UTCinvestigating

   Obecnie mamy problem z logowaniem Smartlook. Użytkownicy mogą zauważyć błąd 504 Gateway Timeout podczas próby uzyskania dostępu do swoich kont. Nasz zespół rozwoju jest świadomy tej kwestii i aktywnie pracuje nad naprawą.

2. 26 października 2026 06:01 UTCinvestigating

   Nadal badamy tę kwestię.

3. 26 października 2026 09:26 UTCidentified

   Problem został zidentyfikowany i jest w trakcie wdrażania.

4. 26 października 2026 09:27 UTCidentified

   Kontynuujemy prace nad rozwiązaniem tego problemu.

5. 26 października 2026 14:37 UTCmonitoring

   Obecnie monitorujemy usługę przed ostatecznym potwierdzeniem, że sprawa została w pełni rozwiązana.

6. 26 października 2026 14:38 UTCmonitoring

   Poprawka została wydana, a użytkownicy mogą zalogować się ponownie do Smartlook.

7. 26 października 2026 14:40 UTCmonitoring

   Nadal monitorujemy wszelkie dalsze problemy.

8. 28 października 2026 09:09 UTCresolved

   Przepraszamy za problem. Została w pełni rozwiązana 26 października 2026 r. W związku z tym nie zebrano żadnych danych między 23 października 2026 r. o godz. 21: 30 UTC a 26 października 2026 r. o godz. 12: 40 UTC. Przepraszamy za niedogodności i dziękujemy za zrozumienie.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 20 października 2025 11:49 UTCresolved

   Due to a global AWS outage between October 19 and 20, 2025, some Smartlook services experienced disruptions. The main application at app.smartlook.com remained fully operational. The issue has been resolved, and smartlook.com is now fully online again.

1. 27 stycznia 2025 13:40 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 27 stycznia 2025 13:40 UTCidentified

   We are continuing to work on a fix for this issue.

3. 27 stycznia 2025 16:26 UTCidentified

   If you need access to Smartlook account before the final solution is provided, please contact our support team at [email protected].

4. 28 stycznia 2025 17:07 UTCidentified

   The issue is still ongoing, as we are currently awaiting feedback from the provider regarding the publication of the new Okta certificates. We apologize for the complications and appreciate your patience. Rest assured, we will keep you updated on any developments. In the meantime, if you'd like, you can contact [email protected] for an interim login solution while we work to resolve the issue. Thank you for your understanding.

5. 20 lutego 2025 13:10 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

6. 24 lutego 2025 08:53 UTCresolved

   This incident has been resolved.

1. 14 listopada 2024 14:13 UTCinvestigating

   We are currently investigating the issue.

2. 14 listopada 2024 14:41 UTCresolved

   The incident has been now resolved. Sessions are playable without any troubles.

1. 7 sierpnia 2024 13:55 UTCinvestigating

   We are currently investigating this issue.

2. 7 sierpnia 2024 15:49 UTCresolved

   A larger load of recordings caused a delay in their processing. As a result, active and recently completed recordings were not immediately accessible, but they became playable after some time. The issue is fixed now and all the sessions work as expected. There is a possibility of corrupted sessions.

1. 7 sierpnia 2024 06:14 UTCresolved

   A larger load of recordings caused a delay in their processing. As a result, active and recently completed recordings were not immediately accessible, but they became playable after some time. The issue is fixed now and all the sessions work as expected. There is a possibility of corrupted sessions.

1. 7 maja 2024 07:41 UTCresolved

   Due to a disruption in our service, completed sessions were loading with a significant delay.

1. 11 kwietnia 2024 15:04 UTCinvestigating

   We are currently investigating this issue.

2. 11 kwietnia 2024 15:27 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 11 kwietnia 2024 15:56 UTCresolved

   This incident has been resolved.

1. 27 marca 2024 14:42 UTCinvestigating

   We are looking into an issue where for some users the sessions and session list is loading with a significant delay.

2. 27 marca 2024 16:34 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 27 marca 2024 17:32 UTCresolved

   This incident has been resolved.

1. 21 marca 2024 18:34 UTCinvestigating

   We are currently investigating this issue.

2. 22 marca 2024 06:48 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 22 marca 2024 08:50 UTCresolved

   This incident has been resolved. The issue lasted from 6.45 PM to 7.15 PM (CET), March 21, 2024, mainly session replay was affected. There might be a minor data loss (missing/corrupted sessions).

1. 14 marca 2024 07:25 UTCinvestigating

   We are currently investigating an issue where recording playback returns "Missing or corrupted record." error.

2. 14 marca 2024 07:35 UTCinvestigating

   We are continuing to investigate this issue.

3. 14 marca 2024 08:44 UTCidentified

   The issue has been located, and we are working on a fix.

4. 14 marca 2024 11:09 UTCresolved

   The issue is now resolved. Some website project recordings recorded from 07:00 AM to 11:50 AM CET and mobile project recordings from 09:00 AM to 11:50 AM CET might be corrupted or missing. The issue affected recordings stored in EU datacenter. The root cause was AWS load balancer controller failure, which we have fixed in coordination with AWS support.

1. 13 marca 2024 15:02 UTCinvestigating

   We are investigating a degraded performance with sessions loading.

2. 13 marca 2024 18:21 UTCmonitoring

   Sessions are loading again, and we keep monitoring the situation.

3. 13 marca 2024 20:34 UTCresolved

   This incident was resolved, and the performance is back to normal.

1. 12 marca 2024 13:28 UTCinvestigating

   We are currently investigating this issue.

2. 12 marca 2024 19:06 UTCresolved

   Short-term decrease in UI performance between 5pm and 6pm (CET). Some recordings may not have been persisted. We are sorry for any inconvenience caused.

1. 11 marca 2024 14:06 UTCinvestigating

   We are currently investigating this issue.

2. 11 marca 2024 14:07 UTCinvestigating

   We are continuing to investigate this issue.

3. 11 marca 2024 16:12 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 11 marca 2024 17:24 UTCresolved

   This incident was resolved, and the performance is back to normal. There might be some data loss between 2:45 PM and 3:45 PM (CET). We apologize for the inconvenience, and thank you for your understanding.

1. 5 marca 2024 19:03 UTCinvestigating

   We are investigating the degraded performance of the app.

2. 6 marca 2024 05:55 UTCresolved

   This incident was resolved, and the performance is back to normal. No sessions should be impacted.

1. 4 marca 2024 17:07 UTCinvestigating

   We are investigating a degraded performance of the app.

2. 5 marca 2024 06:43 UTCmonitoring

   The services have returned to the normal level of performance, and we are monitoring them.

3. 5 marca 2024 08:35 UTCresolved

   This incident was resolved, performance is back to normal, there should be no data loss.

1. 29 lutego 2024 20:27 UTCresolved

   UI performance issue that affected loading sessions. There might be some data loss (especially mobile projects) between 8.00 PM and 9.00 PM (CET). We are very sorry for any inconvenience.

1. 14 lutego 2024 17:03 UTCinvestigating

   We are currently investigating issues with sessions not loading.

2. 14 lutego 2024 17:55 UTCresolved

   The performance issue has been resolved, some recordings recorded between 5:30 PM CET and 6:30 PM CET might be corrupted.

1. 12 lutego 2024 18:34 UTCinvestigating

   We are currently investigating this issue.

2. 12 lutego 2024 20:06 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 12 lutego 2024 20:30 UTCresolved

   The issue has been solved. As for sessions, from 7:00 PM CET to 9:00 PM CET, there might be some sessions missing or corrupted, especially mobile ones. Our apologies for any inconvenience caused by this issue.

1. 5 lutego 2024 08:12 UTCinvestigating

   We have observed prolonged loading times for some of the features and we are currently looking into the root cause.

2. 5 lutego 2024 08:20 UTCidentified

   We are currently experiencing performance issues with our database and are actively working on resolving it.

3. 5 lutego 2024 09:22 UTCresolved

   The database is stable now. The issue lasted from 8:45 AM CET to 9:45 AM CET, affecting both the reading and saving of recordings. Some recordings may be missing or corrupted.