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    Historia awarii Smugmug

    51 Smugmug incidents · maj 2020 — official updates, affected components, duration and resolution details.

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    Blip w jaki sposób niektóre strony są ładowanie

    Początek 30 czerwca 2026 16:29 UTC · 23m

    IssuesDrobny incydent
    Dotknięte komponenty
    Web
    1. 30 czerwca 2026 16:29 UTCinvestigating

      Niewielka liczba osób może doświadczyć chwilowych problemów z tym, jak niektóre strony internetowe są wyświetlane. Dochodzimy do sedna tego błędu i będziemy aktualizować z więcej informacji, gdy już coś naprawimy.

    2. 30 czerwca 2026 16:45 UTCmonitoring

      Zidentyfikowaliśmy źródło tej kwestii i widzimy poprawę.

    3. 30 czerwca 2026 16:52 UTCresolved

      Wszystkie systemy wróciły do normalnego działania.

    Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

    Blip in how some pages are loading

    Początek 3 czerwca 2026 08:50 UTC · 3h 7m

    Pending
    Dotknięte komponenty
    Web
    1. 3 czerwca 2026 08:50 UTCinvestigating

      A small number of people may experience momentary issues with how some website pages are displaying. We're getting to the bottom of this bug and will update with more info once we've made a fix.

    2. 3 czerwca 2026 11:57 UTCresolved

      This incident has been resolved.

    Pages loading slowly

    Początek 11 kwietnia 2026 03:21 UTC · 29m

    Pending
    Dotknięte komponenty
    WebSearchPhotos/Videos
    1. 11 kwietnia 2026 03:21 UTCinvestigating

      Pages are loading more slowly than usual. Our engineers are on the case.

    2. 11 kwietnia 2026 03:51 UTCinvestigating

      We are continuing to investigate this issue.

    3. 11 kwietnia 2026 03:51 UTCresolved

      This incident has been resolved.

    Uploads processing slowly

    Początek 7 lutego 2026 18:58 UTC · 8h 11m

    IssuesDrobny incydent
    Dotknięte komponenty
    Uploads
    1. 7 lutego 2026 18:58 UTCinvestigating

      Uploads are processing slowly. Our team is working on a fix.

    2. 7 lutego 2026 23:39 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 8 lutego 2026 01:37 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 8 lutego 2026 03:09 UTCresolved

      This incident has been resolved.

    Uploads processing slowly

    Początek 7 lutego 2026 04:01 UTC · 3h 13m

    Pending
    Dotknięte komponenty
    Uploads
    1. 7 lutego 2026 04:01 UTCinvestigating

      Uploads are processing slowly. Our team is working on a fix.

    2. 7 lutego 2026 07:14 UTCresolved

      This incident has been resolved.

    Uploads processing slowly

    Początek 27 stycznia 2026 15:20 UTC · 1h 5m

    IssuesDrobny incydent
    Dotknięte komponenty
    UploadsPhotos/Videos
    1. 27 stycznia 2026 15:20 UTCinvestigating

      Uploads are processing slowly. Our team is working on a fix.

    2. 27 stycznia 2026 16:24 UTCresolved

      This incident has been resolved.

    Pages loading slowly

    Początek 21 grudnia 2025 22:08 UTC · 1h 25m

    Pending
    Dotknięte komponenty
    WebUploadsSearchSupport & Help PagesPhotos/Videos
    1. 21 grudnia 2025 22:08 UTCinvestigating

      Pages are loading more slowly than usual. Our engineers are on the case.

    2. 21 grudnia 2025 23:34 UTCresolved

      The incident has been resolved.

    Errors in Lightroom Publishing Manager settings

    Początek 29 października 2025 08:39 UTC · 7h 25m

    Pending
    1. 29 października 2025 08:39 UTCinvestigating

      We are aware of a current problem with the SmugMug plug-in for Adobe Lightroom Classic where settings changes result in errors. We would advise against removing the plug-in as this won't resolve the issue. We’re getting to the bottom of this bug and will update with more info once we’ve made a fix.

    2. 29 października 2025 16:04 UTCresolved

      This incident has been resolved.

    Site unavailable - AWS cloud outage

    Początek 20 października 2025 07:17 UTC · 9h 22m

    OutageKrytyczny incydent
    Dotknięte komponenty
    WebUploadsSearchPhotos/Videos
    1. 20 października 2025 07:17 UTCinvestigating

      We’re sorry! SmugMug is temporarily unavailable due to a major issue affecting Amazon Web Services, and we are working with them on a fix.

    2. 20 października 2025 08:23 UTCinvestigating

      We are continuing to investigate this issue.

    3. 20 października 2025 09:31 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 20 października 2025 16:39 UTCresolved

      This incident has been resolved. Marketing pages may load inconsistently as they have a dependency that has been intermittently down.

    Images loading slowly

    Początek 9 lipca 2025 17:34 UTC · 30m

    OutagePoważny incydent
    Dotknięte komponenty
    Photos/Videos
    1. 9 lipca 2025 17:34 UTCinvestigating

      Images are loading more slowly than usual. Our engineers are on the case.

    2. 9 lipca 2025 17:53 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 9 lipca 2025 18:04 UTCresolved

      This incident has been resolved.

    Blip in how some pages are loading

    Początek 9 lipca 2025 16:30 UTC · 37m

    OutageKrytyczny incydent
    Dotknięte komponenty
    Web
    1. 9 lipca 2025 16:30 UTCinvestigating

      We're experiencing problems with how some website pages are displaying. We're getting to the bottom of this bug and will update with more info once we've made a fix.

    2. 9 lipca 2025 16:37 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 9 lipca 2025 17:07 UTCresolved

      This incident has been resolved.

    Images loading slowly

    Początek 17 lutego 2025 01:27 UTC · 54m

    Pending
    Dotknięte komponenty
    Photos/Videos
    1. 17 lutego 2025 01:27 UTCinvestigating

      Images are loading more slowly than usual. Our engineers are on the case.

    2. 17 lutego 2025 02:21 UTCresolved

      This incident has been resolved.

    Uploads processing slowly

    Początek 24 lipca 2024 21:13 UTC · 3h 18m

    Pending
    Dotknięte komponenty
    Uploads
    1. 24 lipca 2024 21:13 UTCinvestigating

      Uploads are processing slowly. Our team is working on a fix.

    2. 24 lipca 2024 23:48 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 25 lipca 2024 00:26 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 25 lipca 2024 00:27 UTCmonitoring

      The fix has proven to be working and accepted uploads have been processing rapidly, we are just waiting for all queues to drain.

    5. 25 lipca 2024 00:32 UTCresolved

      All uploaded images have now been processed.

    Add-to-cart failing in some browsers

    Początek 24 maja 2024 19:13 UTC · 17m

    Pending
    Dotknięte komponenty
    Web
    1. 24 maja 2024 19:13 UTCidentified

      Add-to-cart is failing in some browser configurations. Our engineers are on the case and will have a fix shortly.

    2. 24 maja 2024 19:30 UTCresolved

      This bug has been resolved. You may need to refresh the page and repopulate the cart if you encountered this issue.

    Sitemap xml files unavailable

    Początek 18 marca 2024 18:21 UTC · 22h 26m

    Pending
    Dotknięte komponenty
    Web
    1. 18 marca 2024 18:21 UTCidentified

      Sitemap xml files are temporarily unavailable. Our teams are working on a fix.

    2. 19 marca 2024 16:47 UTCresolved

      This incident has been resolved.

    Images loading slowly

    Początek 14 lutego 2024 09:22 UTC · 15m

    Pending
    Dotknięte komponenty
    Photos/Videos
    1. 14 lutego 2024 09:22 UTCinvestigating

      Images are loading more slowly than usual. Our engineers are on the case.

    2. 14 lutego 2024 09:36 UTCresolved

      This incident has been resolved.

    Some Source images not processing

    Początek 7 lutego 2024 21:19 UTC · 1h 25m

    OutagePoważny incydent
    Dotknięte komponenty
    WebUploadsPhotos/Videos
    1. 7 lutego 2024 21:19 UTCinvestigating

      We are currently investigating this issue.

    2. 7 lutego 2024 21:56 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 7 lutego 2024 22:44 UTCresolved

      This incident has been resolved.

    Stats are processing slowly

    Początek 15 stycznia 2024 17:39 UTC · 3d 2h

    IssuesDrobny incydent
    1. 15 stycznia 2024 17:39 UTCinvestigating

      Stats are processing slowly. Our engineers are investigating this issue.

    2. 15 stycznia 2024 18:20 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 15 stycznia 2024 19:42 UTCidentified

      Our stats are now filling in for previous days. We'll provide another update tonight with a progress report.

    4. 16 stycznia 2024 09:27 UTCidentified

      Stats from previous days are about halfway through processing and should be fully back to normal later today (Tuesday 1/16).

    5. 17 stycznia 2024 23:13 UTCidentified

      The backlog has not processed as fast as expected; there remains about 36 hours worth of catch up to go. Stats should be fully back to normal by midday Friday.

    6. 18 stycznia 2024 20:03 UTCresolved

      This incident has been resolved. Stats are within 24 hours of real-time.

    Uploads processing slowly, images loading intermittently

    Początek 6 listopada 2023 13:59 UTC · 1h 48m

    OutageKrytyczny incydent
    Dotknięte komponenty
    UploadsPhotos/Videos
    1. 6 listopada 2023 13:59 UTCidentified

      Uploads are processing slowly and images are loading intermittently. Our team is working on a fix.

    2. 6 listopada 2023 15:15 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 6 listopada 2023 15:47 UTCresolved

      This incident has been resolved.

    Uploads processing slowly

    Początek 23 września 2023 20:01 UTC · 45m

    IssuesDrobny incydent
    Dotknięte komponenty
    Uploads
    1. 23 września 2023 20:01 UTCinvestigating

      Uploads are processing slowly. Our team is working on a fix.

    2. 23 września 2023 20:46 UTCresolved

      This incident has been resolved.