55 Stax Payments incidents · luty 2024 — official updates, affected components, duration and resolution details.
Zostaliśmy poinformowani, że osoba trzecia doświadczyła błędu technicznego, który może mieć wpływ na finansowanie partii, które zostały przetworzone w dniu 10 / 23 / 26 - 10 / 24 / 26. Będziemy udostępniać dalsze aktualizacje od dostawcy, jak staną się dostępne.
Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.
Zidentyfikowaliśmy opóźnienie w finansowaniu wpływające na podzbiór kupców. Kupcy, którzy oczekiwali, że zostaną sfinansowani dziś, 20 października 2026 roku, zostaną sfinansowani jutro, 21 października 2026 roku. Kwestia ta została rozwiązana i oczekuje się, że przyszłe finansowanie będzie postępować normalnie.
Ten incydent został rozwiązany.
Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.
Wystąpił problem dotyczący wewnętrznego serwera, który tymczasowo wpłynął na przetwarzanie niektórych transakcji związanych z ACH. Nasze zespoły techniczne rozwiązały problem i funkcjonalność platformy działa normalnie.
Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.
Wiemy o problemie technicznym pochodzącym od dostawcy z trzeciej strony, który może spowodować pojawienie się komunikatu błędu podczas próby utworzenia linków płatniczych. Dostawca zidentyfikował problem i wprowadza rozwiązanie.
This incident has been resolved.
Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.
Między 12: 34 PM EDT - 2: 08 PM EDT, niektórzy użytkownicy mogli doświadczyć błędu podczas próby przetwarzania płatności za pośrednictwem faktury lub płatności na stronie internetowej. Wprowadzono rozwiązanie i monitorujemy wyniki.
Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.
We are currently investigating an increase in errors affecting some reporting endpoints. Our team is actively working to identify the cause and restore normal service. We will provide another update as soon as more information is available.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We have identified an issue related to gateway services that may impact processing capabilities for a subset of customers. Our teams are working on a resolution and will continue to provide updates.
A fix has been implemented and we are currently monitoring the results.
This incident has been resolved.
We are aware of system stability issues and teams are actively working to resolve the issue.
The system has been stabilized and we are continuing to monitor.
This incident has been resolved.
The team is aware of the issues related to the inability to access Stax Pay and Connect.
Systems have recovered and teams are continuing to monitor.
This incident has been resolved.
We are currently investigating intermittent issues with the loading of fee statements.
The issue has been identified and teams are working to implement a fix.
This incident has been resolved.
We have been informed that the Federal Reserve is experiencing an issue that may result in a funding delay for some merchants. We will continue to provide updates as the provider communicates them.
The Federal Reserve has acknowledged that remediation of the issue is underway. Merchants can expect settlement funding for transactions taken on March 3rd to also be impacted.
The Federal Reserve has completed remediation of the impacted services. We have been informed that settlement funding for the March 2nd and March 3rd business days may still be delayed.
This incident is now resolved.
We have been notified by our third-party vendor, NMI, that they are experiencing an outage, which is impacting some merchant processing. We will continue to provide updates.
The third-party vendor outage with NMI has been resolved, and we are happy to confirm that services are operating normally.
We are currently experiencing an issue affecting outbound text messaging (SMS). Some users may experience be impacted outbound messages. Our team has identified the problem and is actively working toward a resolution. Further updates will be provided as more information becomes available.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We have been made aware that Cloudflare is experiencing a global outage which is impacting the Stax Pay and Stax Connect platform. Teams are actively working on the issue.
We are continuing to investigate this issue.
We are seeing some signs of recovery for impacted systems. We will continue to monitor the situation closely.
This incident has been resolved.
We have identified a technology outage causing an issue with processing payments. Teams are working to identify the root cause and implement a solution.
A fix has been implemented, and we are seeing recovery in the affected systems. We will continue to monitor the results.
This incident has been resolved.
We have identified a technology outage causing an issue with processing payments. Teams are working to identify the root cause and implement a solution.
A fix has been implemented, and we are seeing recovery in the affected systems. We will continue to monitor the results.
This incident has been resolved.
We are currently investigating a service disruption related to scheduled payments.
This incident has been resolved.
We have identified a technology outage causing an issue with processing payments. Teams are working to identify the root cause and implement a solution.
This incident has been resolved
We have identified a technology outage causing an issue with processing payments. Teams are working to identify the root cause and implement a solution.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently investigating a service disruption with payment acceptance. Teams are working to identify the root cause and implement a solution.
We are aware that a technology outage is affecting our ability to process and accept payments. Teams are working to identify the root cause and implement a solution.
A fix has been implemented, and we are monitoring the results.
This incident has been resolved.
