Historia awarii Streak

We're investigating a database issue that is resulting in delayed performance for the filters that automatically add email to Streak boxes.

We have found and fixed with the database that indexes new email messages in Streak. Normal performance is restored, and we're monitoring. We are working through the queue of new email threads that have not automatically been added to Streak since 11:50am PST.

All email threads have been updated to automatically be added to Streak as appropriate. Although this incident is resolved, we will continue to actively monitor performance.

We've detected a slowdown in the automatic adding of email threads to Streak. We're working on a fix and are monitoring the performance.

This incident has been resolved.

We're currently investigating an issue causing pipelines to take several minutes to load. This is currently affecting a small percentage of users as of 11:04 (GMT). We apologize for the inconvenience and will post an update here within 30 minutes or as soon as we have any information.

We are continuing to investigate this issue.

Our engineering team have isolated the cause and have implemented a fix. Thank you for your patience while this was being looked into.

We're aware of an issue that prevents users adding emails to boxes by clicking on the orange '+' symbol and the fix is currently under review.

Streak extension version 7.49 fixes issues related to adding emails to boxes and is immediately available for both Safari and Microsoft Edge browsers. Extension version 7.49 for Chrome is still pending review by Google.

Google's review of Streak extension version 7.49 for Google Chrome is now completed and is available for all users.

This incident has been resolved.

Our team is investigating the reason for this slowdown and will continue to post updates here as we are made aware of what's causing this performance blip. If you are unable to add an emails to a box or see issues with comments on a box, or any other performance issues, we are looking into the cause of those now.

We are continuing to investigate this issue.

We've identified the issue and pushed a fix. If you continue to experience any slowness or anything else, please reach out to [email protected].

We're working on an issue with search unexpectedly returning no results.

We are continuing to work with our partner to update the data available inside Streak. Our own API search result issue has been resolved as of early after PST.

We are continuing to work on a fix for this issue.

This incident has been resolved.

We are currently investigating this issue.

We are continuing to investigate this issue.

We are continuing to experience an outage from our cloud service provider and are working to mitigate impact where possible. We'll provide another update in 60 minutes at 2pm PST or when the status changes.

We believe Streak service is restored and are currently monitoring to confirm. We will update when we are confident the incident is fully resolved.

We are continuing to monitor for any further issues.

We've confirmed all services are restored. Thank you for patience and apologies for the interruption.

We're currently investigating an issue preventing Streak from loading as expected. We apologize for the inconvenience and will post an update here as soon as we have more information.

We are monitoring the status of Streak's load times and believe they should be recovering now. Our app was affected by the outage posted by Stripe (https://status.stripe.com/?down=now), our payment provider, who was facing issues with their API calls. As that is resolved, we believe Streak should be back up to regular loading times. We will continue to monitor this and will provide a final update shortly to confirm.

After monitoring, we've confirmed Streak's loading performance is back to normal. This incident has been resolved.

We're currently investigating an issue preventing Streak from loading as expected. We apologize for the inconvenience and will post an update here as soon as we have more information.

A fix has been implemented and we're currently monitoring the results. Some integration and automation flows may still be delayed. We will share another update once this is fully resolved. We appreciate your patience!

This incident has been resolved.

We are investigating an issue that is preventing Safari users from loading the Streak extension. Chrome users are not affected.

This incident has been resolved.

We're currently investigating an issue preventing Streak boxes from loading as expected. We apologize for the inconvenience and will post an update here as soon as we have more information.

A fix has been implemented and we're currently monitoring the results. Please reach out to us at [email protected] if you're still encountering any loading issues.

This incident has been resolved.

We're currently investigating an outage impacting multiple Streak features, such as boxed email threads and other CRM features in Gmail. We'll have an update in 30 minutes or as soon as we have more information to share. We apologize for the inconvenience and are working to resolve this as soon as possible.

This incident has been resolved. If you're still experiencing issues, please refresh your browser window. If issues persist after a refresh, please reach out to our support team so we can investigate. Thanks for your patience as we got things back on track!

We are currently investigating an issue preventing email threads from populating in Streak boxes. This also includes emails automatically being added to boxes from the automatic email sharing feature (include all emails). We apologize for the inconvenience and will share an update when as fix has been implemented.

A fix has been implemented and we're starting to see some recovery. Your email threads should start populating shortly and any pending mail merges will begin sending. The estimated completion for full recovery is at around 12:45 PM PST. We appreciate your patience!

This incident has been resolved. If you're still encountering any issues, please reach out to us at [email protected].

We're currently investigating an issue preventing Streak from loading as expected. We apologize for the interruption and we'll be sure to post an update once the issue has been identified.

We've identified the issue and our team is actively working on a solution. We'll provide another update as soon as the fix is in place.

A fix has been implemented and we're currently monitoring the results. Please refresh your Gmail page for the fix to apply. If you're still encountering any loading issues, please reach out to us at [email protected].

This incident has been resolved.

We're currently investigating an issue preventing Streak boxes from loading. We apologize for the inconvenience and will post an update here as soon as we have more information.

We are continuing to investigate this issue.

A fix has been implemented and we're currently monitoring the results. Please reach out to us at [email protected] if you're still encountering any loading issues.

This incident has been resolved.

We are currently investigating an issue affecting contacts from being added to boxes. We apologize for the inconvenience and we'll provide an update once we have more information.

A fix has been implemented and we're currently monitoring the results. A refresh of your Gmail will be required for the fix to apply. Please reach out to [email protected] if the issue persists after a refresh.

Contacts should now load as expected once your Gmail page has been refreshed. We appreciate your patience with us and apologize for the inconvenience today.

We are currently investigating an issue that is preventing the Streak extension from loading or displaying in the Gmail inbox. Thanks for your patience while we get to the root cause and resolve this.

We've identified the loading issue and have resolved this with a fix. Please give your browser a refresh and let us know if the issue persists for you.

We've identified an issue with boxes loading and our engineers are working on fixing the underlying issue. Thanks for your patience. We will update here once the issue is resolved.

Please give your Streak a refresh. While we are still monitoring the issue, we believe the box load times should not be affected anymore. Reach to [email protected] if you continue to experience load issues.

This incident has been resolved.

Our team is currently investigating an issue affecting mail merge, email tracking, and boxed emails. We'll provide status updates once we have any additional information. Apologies for the inconvenience.

The issue has been identified and a fix is being implemented. We will continue to provide status updates once a fix has been released. We appreciate your patience while we work on resolving this issue.

The mail merge loading issue has been resolved. Please refresh your Gmail page for the latest update to apply. We are still working on resolving the email tracking and boxed emails issues. We will provide another update once these two issues have been fixed.

A fix has been implemented for the outstanding issues and we're currently monitoring the results. A refresh of your Gmail page will be required for the latest update to apply.

We are continuing to monitor any further issues. We're currently working on re-populating the email tracking folders under the Sent view.

This incident has been resolved. We appreciate your patience with us today!

Our team is currently investigating an issue preventing Streak from loading your saved views. We'll provide status updates every 30 minutes with any additional information. Apologies for the inconvenience.

The issue has been identified and a fix is being implemented. We will continue to provide status updates once a fix has been released. We appreciate your patience while we work on resolving this issue.

A fix has been implemented and we are monitoring the results. A refresh of your Gmail page will be required for the fix to apply.

This incident has been fully resolved. Apologies again for the inconvenience today. We appreciate your patience with us!