The issues causing errors when publishing contracts to PactFlow have now been resolved.
We will continue to monitor the affected components to ensure everything is operating as intended.
For additional support, please reach out to Customer Care via https://support.smartbear.com/pactflow/.
resolved
This incident has been resolved.
Intermittent 403 errors from GitHub Actions
Początek 8 czerwca 2026 23:30 UTC · 18d 2h
IssuesDrobny incydent
Dotknięte komponenty
Verification ResultsDeployments & ReleasesCan-I-DeployPact publication and retrieval
investigating
We are aware that some customers are experiencing intermittent 403 errors when accessing Swagger Contract Testing from GitHub Actions runners. We are currently investigating the cause.
Retrying the failed step typically succeeds in the meantime.
We will provide an update as the situation progresses.
monitoring
We are actively working with our upstream providers to resolve this issue.
In the meantime, if you are experiencing this problem, please report it to the Microsoft Security Response Center (MSRC) at https://msrc.microsoft.com/report/. Additional reports help raise visibility and may assist in expediting the investigation and resolution.
We will continue working with our providers on our side and will share further updates as they become available.
resolved
We worked with our providers/vendors to implement a solution and the issue has now been resolved.
If you are still experiencing 403 errors, please reach out to Customer Care via https://support.smartbear.com/pactflow/.
Swagger Studio - Web application
Początek 22 grudnia 2025 08:38 UTC · 2h 45m
Pending
Dotknięte komponenty
Web Application
investigating
We are currently investigating an issue preventing users from using Swagger Studio. We apologize for the inconvenience.
monitoring
System is operational again. Team is still actively monitoring the environment to ensure platform stability.
resolved
This incident has been resolved.
Swagger Explore Outage
Początek 26 listopada 2025 17:41 UTC · 38m
OutageKrytyczny incydent
Dotknięte komponenty
Web Application
investigating
We are investigating an issue affecting the Swagger Explore web application.
resolved
This incident has been resolved.
Custom Domains Issue
Początek 18 listopada 2025 14:08 UTC · 2h 46m
OutageKrytyczny incydent
Dotknięte komponenty
Web Application
investigating
We are aware and are investigating an ongoing issue affecting custom domains.
monitoring
Accounts using Custom Domains were impacted by the global Cloudflare outage, which is now recovering gradually. We'll continue to monitor the restoration progress, though there may be intermittent issues as the fixes propagate across the Cloudflare network.
resolved
This incident has been resolved.
Degraded Performance
Początek 13 listopada 2025 09:56 UTC · 7h 43m
Pending
Dotknięte komponenty
PactFlow AuthenticationAccount and Subscription managementGoogle AuthenticationWeb ApplicationVerification ResultsDeployments & ReleasesEmailUser and role managementBi-directional contractsWeb ApplicationWeb ApplicationWebhooksUser InterfaceSecrets ManagementCan-I-DeployToken ManagementSAML FederationPact publication and retrievalAPIAPI MockingGithub Authentication
investigating
We are currently experiencing intermittent degraded performance across API Hub products. We are aware of this and are investigating it at this time.
We apologize for any inconvenience this may cause you, and we will post an update when we know more.
identified
We have identified the issue and implemented a hotfix. Initial results indicate improved performance. Our team continues to monitor the situation and is working toward full remediation and permanent resolution.
resolved
Following the hotfix implementation, the issue has been resolved. Our team continues to closely monitor the environment to ensure system stability
Major Service Disruption
Początek 20 października 2025 07:53 UTC · 1h 56m
OutagePoważny incydent
Dotknięte komponenty
Account and Subscription managementWeb ApplicationPaymentWeb ApplicationWeb ApplicationUser InterfaceAPIAPI Mocking
identified
We are currently experiencing an unexpected outage affecting API Hub. Our support team is actively working to identify the issue and restore full functionality as soon as possible.
resolved
This incident has been resolved.
API Hub - Issues affecting Login for users
Początek 21 sierpnia 2025 18:26 UTC · 1h 33m
OutagePoważny incydent
Dotknięte komponenty
Web ApplicationWeb ApplicationWeb Application
investigating
We are currently investigating problems preventing users being unable to login to API Hub.
investigating
We are continuing to investigate this issue.
identified
We've identified the issue and a fix is being applied. We thank you for your patience.
resolved
This incident has been resolved.
SwaggerHub Portal Web App Issue
Początek 22 lipca 2025 12:51 UTC · 27m
OutageKrytyczny incydent
Dotknięte komponenty
Web ApplicationAPI
investigating
We are currently investigating an issue preventing users from using SwaggerHub Portal. We apologize for the inconvenience.
identified
A fix has been released.
monitoring
A fix has been implemented and we are monitoring the results.
resolved
This incident has been resolved.
API Hub: Branding and HaloAI
Początek 15 maja 2025 16:28 UTC · 1h 2m
OutageKrytyczny incydent
Dotknięte komponenty
Web ApplicationWeb Application
investigating
We are currently experiencing issues with API Hub that affects Branding and HaloAI. We apologize for the inconvenience.
investigating
We are continuing to investigate this issue.
resolved
This incident has been resolved.
API Hub Design - user management
Początek 28 marca 2025 11:17 UTC · 16m
IssuesDrobny incydent
Dotknięte komponenty
Web Application
investigating
We are currently investigating an issue affecting user management.
resolved
This incident has been resolved.
SwaggerHub Automocking
Początek 11 września 2024 00:48 UTC · 18m
OutageKrytyczny incydent
Dotknięte komponenty
API Mocking
investigating
We are aware of an issue affecting our users ability to use the API Mock feature. We are currently investigating.
We apologize for any inconvenience this may cause you, and we will post an update when we know more.
resolved
This incident has been resolved.
SwaggerHub Web App Issue
Początek 29 lipca 2024 13:08 UTC · 15m
OutageKrytyczny incydent
Dotknięte komponenty
Web Application
investigating
We are investigating an issue causing 500 errors
resolved
This incident has been resolved.
SwaggerHub Web App Issue
Początek 29 lipca 2024 11:58 UTC · 7m
OutageKrytyczny incydent
Dotknięte komponenty
Web Application
investigating
We are aware of an issue causing 500 errors to show up in the UI. We are investigating the issue.
resolved
This incident has been resolved.
SwaggerHub API Auto Mocking Issue
Początek 24 czerwca 2024 15:36 UTC · 11m
OutageKrytyczny incydent
Dotknięte komponenty
API Mocking
investigating
We are investigating an issue that is affecting API Mocking.
monitoring
A fix has been implemented and we are monitoring the results.
resolved
This incident has been resolved.
SwaggerHub Web App Issue
Początek 24 czerwca 2024 13:39 UTC · 32m
OutageKrytyczny incydent
Dotknięte komponenty
Web Application
investigating
We are currently investigating an issue preventing users from using SwaggerHub. We apologize for the inconvenience.
resolved
This incident has been resolved.
SwaggerHub API Auto Mocking Issue
Początek 23 maja 2024 13:19 UTC · 2h 24m
OutagePoważny incydent
Dotknięte komponenty
API Mocking
investigating
We are aware of an ongoing issue affecting a users ability to create APIs in SwaggerHub when the Auto Mock API toggle is On.
This is also affecting users when adding API Mock to any existing APIs.
We are currently investigating.
resolved
We have identified and fixed the problem with regards to the API Mocking.
Functionality of this feature is operational again.
SwaggerHub Login Issue
Początek 25 marca 2024 13:51 UTC · 9m
OutageKrytyczny incydent
Dotknięte komponenty
Web Application
investigating
We are aware of an ongoing issue affecting user's ability to log into SwaggerHub. We are currently investigating.
resolved
This incident has been resolved.
SwaggerHub Login Issues
Początek 23 marca 2023 15:23 UTC · 28m
OutageKrytyczny incydent
Dotknięte komponenty
Web Application
investigating
We are currently investigating an issue where users are reporting errors when attempting to login and access the application.
We thank you for your patience and apologize for any inconvenience this is causing you.
resolved
The incident has been resolved. Users should be able to login to SwaggerHub again.
We apologize for this inconvenience, and If you continue to experience any issues or have any questions, please submit your issue here: https://support.smartbear.com/open-ticket/
Production Issues Affecting SwaggerHub
Początek 9 lutego 2023 15:33 UTC · 1d 22h
IssuesDrobny incydent
Dotknięte komponenty
Web ApplicationEmail NotificationsPaymentAPI Mocking
identified
Sometimes even the best ideas need a little more time to get right. This past week we introduced some changes around user management into SwaggerHub. Unfortunately, those changes had unintended downstream impacts to users. We’d like to apologize to you, our valued partners. We know that delivering quality software over and over is demanding.
We are dedicated to delivering our customers the best developer experience for API development. Because of this commitment to quality, our team has been working nonstop to correct some of the errors our customers have experienced.
Fixes will occur between February 11th and February 13th, 2023. You may experience degraded performance during this window.
If you experience any downtime outside of this window or have any questions, please submit your issue here: https://support.smartbear.com/swaggerhub/message/
monitoring
A fix has been implemented and we are monitoring the results.