Historia awarii Taxjar

Our Intuit Quickbooks integration is reporting errors / disconnected

Początek 26 marca 2026 13:45 UTC 2h 0m

Pending

Dotknięte komponenty

TaxJar Reporting

26 marca 2026 15:16 UTCinvestigating
We are currently investigating this issue.
26 marca 2026 15:17 UTCidentified
The issue has been identified and a fix is being implemented.
26 marca 2026 15:44 UTCmonitoring
A fix has been implemented and we are monitoring the results.
26 marca 2026 15:45 UTCresolved
This incident is resolved.

Degraded TaxJar API

Początek 28 lutego 2026 23:00 UTC 0m

Pending

1 marca 2026 04:11 UTCresolved
Starting at around 6pm EST today TaxJar customers making calls to /v2/customers or other endpoints with a customer_id included received 5xx errors. This was caused by a networking issue that was resolved around 10:50pm EST. We apologize for the degradation in service.

Incorrect Tax Calculations

Początek 20 listopada 2024 19:00 UTC 0m

Pending

20 listopada 2024 21:44 UTCresolved
TaxJar API Users experienced a period of calculations returning $0 rates. The issue has been corrected. The duration of the issue was from 2:11 PM Eastern Time to 4:36 PM Eastern Time.

We are investigating reports of users receiving an unusually high volume of emails from the TaxJar Reporting Application

Początek 20 listopada 2024 14:33 UTC 2h 25m

Pending

Dotknięte komponenty

TaxJar Reporting

20 listopada 2024 14:33 UTCinvestigating
We are currently investigating this issue.
20 listopada 2024 16:20 UTCmonitoring
A fix has been implemented and we are monitoring the results.
20 listopada 2024 16:59 UTCresolved
This incident has been resolved.

Elevated API Errors

Początek 25 kwietnia 2023 16:35 UTC 0m

IssuesDrobny incydent

Dotknięte komponenty

Tax Calculations APIOther API ServicesTransaction Push APITax Rates API

25 kwietnia 2023 16:35 UTCinvestigating
TaxJar API users experienced a period of elevated API errors today around 12:13 pm Eastern time. The problem was identified and resolved by 12:26 pm Eastern time.
25 kwietnia 2023 16:35 UTCresolved
This incident has been resolved.

TaxJar Reporting Issues

Początek 31 sierpnia 2022 19:26 UTC 1h 1m

IssuesDrobny incydent

Dotknięte komponenty

TaxJar Reporting

31 sierpnia 2022 19:26 UTCinvestigating
We are actively investigating an issue regarding account updates.
31 sierpnia 2022 20:27 UTCresolved
This incident has been resolved.

TaxJar Reporting - Performance Issue

Początek 17 sierpnia 2022 15:30 UTC 18m

IssuesDrobny incydent

17 sierpnia 2022 20:07 UTCresolved
This incident has been resolved

TaxJar Reporting - Performance Issue

Początek 16 sierpnia 2022 01:12 UTC 35m

IssuesDrobny incydent

Dotknięte komponenty

Tax Calculations APITaxJar ReportingTransaction Push API

16 sierpnia 2022 01:12 UTCinvestigating
We are currently investigating this issue.
16 sierpnia 2022 01:47 UTCresolved
This incident has been resolved.

TaxJar Reporting - Dashboard Performance Issue

Początek 23 lipca 2022 16:34 UTC 39m

IssuesDrobny incydent

Dotknięte komponenty

TaxJar Reporting

23 lipca 2022 16:34 UTCinvestigating
We are currently investigating this issue.
23 lipca 2022 16:36 UTCmonitoring
A fix has been implemented and we are monitoring the results.
23 lipca 2022 17:13 UTCresolved
This incident has been resolved.

TaxJar Reporting - Dashboard Performance Issues

Początek 15 lipca 2022 20:03 UTC 9m

IssuesDrobny incydent

Dotknięte komponenty

TaxJar Reporting

15 lipca 2022 20:03 UTCmonitoring
We have identified an issue with TaxJar Reporting UI performance and are implementing a fix.
15 lipca 2022 20:12 UTCresolved
This incident has been resolved.

TaxJar Reporting - Dashboard Performance Issues

Początek 7 lipca 2022 16:48 UTC 3h 26m

IssuesDrobny incydent

Dotknięte komponenty

TaxJar Reporting

7 lipca 2022 16:48 UTCmonitoring
We have identified an issue with TaxJar Reporting UI performance and are implementing a fix.
7 lipca 2022 20:14 UTCresolved
This incident has been resolved.

TaxJar App

Początek 29 czerwca 2022 17:25 UTC 13m

OutagePoważny incydent

Dotknięte komponenty

Tax Calculations APITaxJar ReportingTransaction Push APITax Rates API

29 czerwca 2022 17:25 UTCidentified
This issue has been identified and a fix is being implemented.
29 czerwca 2022 17:30 UTCidentified
We are continuing to work on a fix for this issue.
29 czerwca 2022 17:34 UTCmonitoring
A fix has been implemented and we are monitoring the results.
29 czerwca 2022 17:37 UTCresolved
This incident has been resolved.

Elevated API Response Times

Początek 15 czerwca 2022 20:08 UTC 1h 33m

IssuesDrobny incydent

Dotknięte komponenty

Tax Calculations APITaxJar ReportingTransaction Push API

15 czerwca 2022 20:08 UTCinvestigating
We are currently investigating this issue.
15 czerwca 2022 21:40 UTCidentified
The issue has been identified and a fix is being implemented.
15 czerwca 2022 21:40 UTCmonitoring
A fix has been implemented and we are monitoring the results.
15 czerwca 2022 21:40 UTCmonitoring
We are continuing to monitor for any further issues.
15 czerwca 2022 21:42 UTCresolved
This incident has been resolved.

Elevated API Errors

Początek 8 lutego 2022 12:00 UTC 0m

Pending

8 lutego 2022 12:45 UTCresolved
TaxJar API users experienced a period of elevated API errors today around 7:01 am EST. The problem was identified and resolved by 7:24 am EST.

Third party hosting provider issues

Początek 22 grudnia 2021 13:29 UTC 1h 1m

OutagePoważny incydent

Dotknięte komponenty

Tax Calculations APIOther API ServicesTaxJar ReportingTransaction Push APITax Rates APITaxJar Autofile

22 grudnia 2021 13:29 UTCmonitoring
We are currently monitoring 3rd party vendor issues. Hosting vendor is experiencing an outage.
22 grudnia 2021 13:41 UTCmonitoring
We are continuing to monitor for any further issues.
22 grudnia 2021 13:53 UTCmonitoring
A fix for Tax Calculations and TaxJar Reporting was applied at 8:33 EST. We will continue to monitor for additional issues.
22 grudnia 2021 14:30 UTCresolved
This incident has been resolved.

Increased service errors

Początek 22 grudnia 2021 12:30 UTC 0m

Pending

22 grudnia 2021 13:04 UTCresolved
We are investigating increased service errors.

Third party hosting provider issues

Początek 8 grudnia 2021 00:02 UTC 1h 31m

IssuesDrobny incydent

Dotknięte komponenty

Tax Calculations API

8 grudnia 2021 00:02 UTCmonitoring
Our 3rd party hosting provider has identified an issue that is causing elevated errors in API responses. We are continuing to monitor for additional issues.
8 grudnia 2021 00:19 UTCmonitoring
We are continuing to monitor the situation with our third party hosting provider that is causing elevated errors in API responses.. They have identified the root cause of the issue and are working towards resolution. At this time we still do not have an ETA for resolution.
8 grudnia 2021 00:49 UTCmonitoring
Our 3rd party hosting provider has applied a fix relating to increased errors in API responses. We are continuing to monitor.
8 grudnia 2021 01:33 UTCresolved
Since the 3rd party hosting provider has implemented the fix, we have seen significant drop in errors for API Responses. At this time our services look like they have returned to normal. We will continue to monitor for additional issues.

Third party hosting provider issues.

Początek 7 grudnia 2021 16:56 UTC 5h 12m

OutageKrytyczny incydent

Dotknięte komponenty

Tax Calculations APIOther API ServicesTaxJar ReportingTransaction Push APITax Rates API

7 grudnia 2021 16:56 UTCmonitoring
We are currently monitoring potential 3rd party vendor issues.
7 grudnia 2021 17:59 UTCmonitoring
Hosting vendor is experiencing major outage.
7 grudnia 2021 21:07 UTCmonitoring
We are continuing to monitor the situation with our third party hosting provider. They have identified the root cause of the issue and are working towards resolution. At this time we still do not have an ETA for resolution. We can confirm that while our API success rate has improved, users are still experiencing increased error rates.
7 grudnia 2021 21:33 UTCmonitoring
We are continuing to monitor the situation with our third party hosting provider. They have identified the root cause of the issue and are working towards resolution. At this time we still do not have an ETA for resolution. We are continuing to see improvements in application and API response.
7 grudnia 2021 22:08 UTCresolved
We now see significant improvements in application and API response. At this time our services look like they have returned to normal. We will continue to monitor for additional issues.

Elevated API Errors

Początek 11 października 2021 18:30 UTC 0m

Pending

11 października 2021 19:12 UTCresolved
TaxJar API users experienced a brief period of elevated API errors today around 2:35pm EST. The problem was immediately detected and resolved.

Elevated API Response times.

Początek 10 września 2021 19:34 UTC 4h 27m

IssuesDrobny incydent

Dotknięte komponenty

Tax Calculations APITax Rates API

10 września 2021 20:30 UTCinvestigating
We are continuing to investigate this issue.
10 września 2021 21:38 UTCinvestigating
We are currently investigating this issue.
11 września 2021 00:01 UTCmonitoring
A fix has been implemented and we are monitoring the results.
11 września 2021 00:01 UTCresolved
This incident has been resolved.