Historia awarii Teradici

1. 23 lipca 2026 17:48 UTCinvestigating

   Tymczasowo doświadczamy przestoju, który wpływa na klientów firmy Anyware Manager i Anyware Manager Enterprise ze względu na degrację usług Microsoft Azure. Może to mieć wpływ na zdolność użytkowników do tworzenia połączeń PCoIP do ich zdalnych stacji roboczych. Ponadto administratorzy nie są w stanie tworzyć nowych wdrożeń ani nimi zarządzać. Prowadzimy aktywne śledztwo i będziemy składać raport w ciągu 60 minut.

2. 23 lipca 2026 18:04 UTCinvestigating

   Nadal badamy tę kwestię.

3. 23 lipca 2026 20:21 UTCinvestigating

   Wszystkie usługi działają.

4. 23 lipca 2026 21:47 UTCresolved

   Ten incydent został rozwiązany.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 22 lipca 2026 17:08 UTCinvestigating

   Badanie wydania usługi Obecnie badamy raporty dotyczące problemu wpływającego na rejestrację / aktywację agenta HP Anyware, który może być powiązany z dostawcą usług trzeciej strony. Nasze zespoły aktywnie współpracują z dostawcą w celu oceny wpływu. Dodatkowe aktualizacje zostaną opublikowane w miarę dostępności informacji.

2. 22 lipca 2026 17:33 UTCinvestigating

   UPDATE: Obecnie mamy do czynienia z tymczasowym przerwami w realizacji usługi licencyjnej Anyware: Problem ten uniemożliwia użytkownikom rejestrację i aktywację licencji Anyware Cloud Access. Nie wpływa jednak na agentów, którzy zostali już zarejestrowani lub aktywowani. Aktywnie współpracujemy z naszym dostawcą usług licencyjnych w celu jak najszybszego rozwiązania problemu.

3. 22 lipca 2026 17:51 UTCinvestigating

   Nadal badamy tę kwestię.

4. 22 lipca 2026 19:49 UTCmonitoring

   Wprowadzono rozwiązanie i monitorujemy wyniki.

5. 22 lipca 2026 22:01 UTCresolved

   Ten incydent został rozwiązany.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 6 lipca 2026 16:37 UTCidentified

   Tymczasowo doświadczamy przestoju, który wpływa na klientów Anyware Manager. Przekroczenie to wpływa na zdolność użytkowników do tworzenia połączeń PCoIP do ich zdalnych stacji roboczych. Ponadto administratorzy nie są w stanie tworzyć nowych wdrożeń ani nimi zarządzać. Prowadzimy aktywne śledztwo i będziemy składać raport w ciągu 60 minut.

2. 6 lipca 2026 17:53 UTCresolved

   Rozwiązaliśmy ten incydent i będziemy nadal monitorować system.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 2 lipca 2026 13:07 UTCinvestigating

   Tymczasowo doświadczamy przestoju, który wpływa na klientów Anyware Manager. Przekroczenie to wpływa na zdolność użytkowników do tworzenia połączeń PCoIP poprzez Bramkę do swoich zdalnych stacji roboczych. Prowadzimy aktywne śledztwo i będziemy składać raport w ciągu 60 minut.

2. 2 lipca 2026 14:27 UTCidentified

   Zidentyfikowaliśmy tę kwestię i pracujemy nad jej naprawą.

3. 2 lipca 2026 16:02 UTCidentified

   Incydent został rozwiązany, a służba przywrócona.

4. 2 lipca 2026 16:05 UTCresolved

   Ten incydent został rozwiązany.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 7 maja 2026 19:49 UTCinvestigating

   We are currently investigating this issue.

2. 7 maja 2026 20:08 UTCinvestigating

   We are continuing to investigate this issue.

3. 7 maja 2026 20:18 UTCresolved

   This incident has been resolved.

1. 29 kwietnia 2026 18:33 UTCinvestigating

   HP Anyware software downloads are currently unavailable due to a service outage related to an ongoing migration. The team is actively working to restore access.

2. 29 kwietnia 2026 20:10 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 30 kwietnia 2026 01:36 UTCidentified

   Remediation continues for the issue. Multiple fixes are being tested. Workaround: For critical cases, please contact Global Support Services (GSS) for help obtaining downloads until the issue is resolved

4. 1 maja 2026 02:46 UTCmonitoring

   Development updates are complete and integration work is underway on the website front end/back end, with testing in progress. We’ll restore downloads once validation is complete. Impact is limited to the latest release (26.01); version 25.10 and earlier downloads are available the support team workaround remains available for critical cases. Thank you for your patience.

5. 4 maja 2026 22:26 UTCmonitoring

   Download availability remains impacted for the latest release; earlier releases remain available. We’re continuing validation and remediation to restore full download access. For critical needs, please contact Global Support Services (GSS) for assistance while this remains unresolved.

6. 7 maja 2026 20:14 UTCmonitoring

   We are continuing to monitor for any further issues.

7. 12 maja 2026 18:16 UTCmonitoring

   Most HP Anyware downloads are available again. If you’re unable to download a specific component, please open a support ticket and our team will assist while we continue restoring full download availability.

8. 15 maja 2026 23:02 UTCresolved

   This incident has been resolved.

1. 28 kwietnia 2026 03:00 UTCinvestigating

   An issue is impacting access to the HP Anyware support site. Customers may experience problems accessing Knowledge Base content and submitting support cases. As a workaround, please contact Global Support Services (GSS) for assistance with ticket creation. An update will follow within 3 hours.

2. 28 kwietnia 2026 04:31 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 28 kwietnia 2026 08:03 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 28 kwietnia 2026 08:16 UTCresolved

   This incident has been resolved.

1. 27 kwietnia 2026 17:59 UTCidentified

   We are aware of an issue impacting the HP Anyware support site. Customers may experience problems accessing Knowledge Base articles and the Case Support Wizard. Our teams are actively investigating and working to resolve the issue. Workaround: If you are unable to submit a case through the site, please contact the Global Support Services (GSS) team directly. They can help create support tickets temporarily until service is fully restored. We will provide a status update within the next 2 hours.

2. 27 kwietnia 2026 18:59 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 27 kwietnia 2026 19:10 UTCresolved

   Update – Service Restored The HP Anyware support site is operational again. We’ll continue to monitor the environment closely. Thanks for your patience.

1. 17 marca 2026 17:38 UTCinvestigating

   We are temporarily experiencing an outage that is impacting Anyware Manager customers. This outage impacts users' ability to establish PCoIP connections through the Gateway to their Remote Workstations. We are actively investigating and will report back within 60 minutes.

2. 17 marca 2026 17:56 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 17 marca 2026 18:33 UTCresolved

   This incident is resolved. RCA will be available upon request within 2 weeks.

1. 13 lutego 2026 02:47 UTCinvestigating

   We are currently investigating an ongoing incident with our web portal. This is not affecting end user connections, only admin portal activities. While there is no current estimated time for resolution, we are working to resolve this and will update as soon as possible.

2. 13 lutego 2026 04:10 UTCresolved

   This incident has been resolved.

1. 3 lutego 2026 18:03 UTCinvestigating

   Important: The HP Anyware website (https://anyware.hp.com) is experiencing an issue that prevents users from logging in. New software and firmware downloads which require authentication are currently unavailable. Downloads of Anyware Software Clients do not require authentication and are not affected. Documentation and knowledge base are not affected, and our support website (help.anyware.hp.com) is operating normally. If you need urgent access to a download, please create a ticket with our global support team, and they will assist you. We apologize for the inconvenience and will resolve this issue as soon as possible.

2. 3 lutego 2026 18:04 UTCinvestigating

   We are continuing to investigate this issue.

3. 3 lutego 2026 21:09 UTCresolved

   This incident has been resolved.

1. 23 stycznia 2026 16:33 UTCinvestigating

   There may be a service disruption while we perform unplanned maintenance on the system. We will endeavor to ensure any disruption is minimal. During this time, customers may experience issues establishing new PCoIP sessions to Remote Workstations. Existing PCoIP sessions will not be impacted. This maintenance may also temporarily affect the collection of agent metrics and the ability to send commands or restart agents via Anyware Monitor. All other services will continue to operate as normal.

2. 23 stycznia 2026 16:53 UTCinvestigating

   We are continuing to investigate this issue.

3. 23 stycznia 2026 18:30 UTCidentified

   We have obtained a fix and will be applying it shortly. All performance degradation remains as previously described.

4. 23 stycznia 2026 18:54 UTCmonitoring

   New session establishment has been restored. We are monitoring the situation. Will update within the hour.

5. 23 stycznia 2026 20:26 UTCresolved

   This incident has been resolved.

1. 22 grudnia 2025 21:38 UTCinvestigating

   We are temporarily experiencing an outage that is impacting Anyware Manager customers. This outage impacts users' ability to recall activity logs and statistics regarding their deployments. We are actively investigating and will report back within 60 minutes.

2. 22 grudnia 2025 22:25 UTCinvestigating

   The event-based activity log infrastructure has been recovered. We are now restoring statistics and activity log availability to customers.

3. 23 grudnia 2025 01:46 UTCresolved

   The Incident has been resolved and all operation normal

1. 29 października 2025 17:41 UTCmonitoring

   https://azure.status.microsoft/en-us/status Azure is experiencing an issue with Front Door that is affecting the AME service. We are aware of the issue and monitoring it. There is currently no ETA. This is affecting the functionality of the service, current and new connections through Cloud Session Gateway may be impacted.

2. 29 października 2025 19:19 UTCmonitoring

   Azure has indicated that they have rolled back to the last know good configuration and that there are signs of recovery. No ETA on full resolution yet. We continue to monitor the situation.

3. 29 października 2025 21:03 UTCmonitoring

   Azure expects full mitigation by 23:20 UTC on 29 October 2025. We will continue to monitor and update as the situation updates.

4. 29 października 2025 22:42 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 29 października 2025 23:39 UTCresolved

   This incident has been resolved.

1. 29 października 2025 16:39 UTCmonitoring

   Microsoft Azure is temporarily experiencing an outage that is impacting the ability for CAS Manager users to sign-in with their Microsoft Azure account. This outage impacts the ability to create new deployments, or administer them. Existing Cloud Access Connectors and the ability to establish new PCoIP connections is not impacted at this time. We are monitoring the situation and will report back within 60 minutes.

2. 29 października 2025 19:05 UTCmonitoring

   Azure has reported that recovery efforts are in progress. However, we are still observing authentication issues. Our team continues to monitor the situation closely.

3. 29 października 2025 21:17 UTCmonitoring

   Azure has reported that the issue is expected to be resolved by 23:20 UTC on October 29, 2025. Please note: Session establishment via existing Cloud Access Connectors - CACs and AWCs remains unaffected. This issue only impacts session establishment over Cloud Session Gateways.

4. 29 października 2025 22:43 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 29 października 2025 23:22 UTCresolved

   Anyware as a Service functionality has been returned to normal. We will continue to monitor to ensure there are no side effects.

1. 27 września 2025 01:49 UTCmonitoring

   We are temporarily experiencing an outage in our Cloud Providers Switzerland North region that is impacting Anyware Manager customers. This outage impacts users' ability to establish PCoIP connections through the Gateway to their Remote Workstations. We are actively investigating.

2. 27 września 2025 05:23 UTCresolved

   Our cloud provider has confirmed that services are now available and Anyware Gateways are now fully functional. We will continue to monitor the service for any issues.

1. 3 czerwca 2025 21:57 UTCmonitoring

   We have noticed a minor issue to our functionality, and have implemented a fix. We are monitoring the situation. Session establishment is not impacted.

2. 3 czerwca 2025 22:45 UTCresolved

   The service is fully operational and we will continue to monitor the situation with our cloud provider.

1. 10 kwietnia 2025 16:49 UTCinvestigating

   We are temporarily experiencing an outage that is impacting Anyware Manager customers. This outage impacts users' ability to establish PCoIP connections to their Remote Workstations. In addition, administrators are unable to create new deployments nor administer them. We are actively investigating and will report back within 60 minutes.

2. 10 kwietnia 2025 17:19 UTCidentified

   The issue has been identified and is related to our cloud provider performing an upgrade to infrastructure. We are working with them to get this issue resolved.

3. 10 kwietnia 2025 17:58 UTCmonitoring

   A fix has been applied to problematic infrastructure upgrade and service has been restored. We will continue to monitor the infrastructure.

4. 10 kwietnia 2025 18:32 UTCresolved

   No further issues have been observed and system is stable.

1. 21 marca 2025 18:57 UTCinvestigating

   We are currently investigating this issue.

2. 21 marca 2025 18:59 UTCinvestigating

   We are continuing to investigate this issue. This incident is not impacting existing sessions. New sessions are not able to be established.

3. 21 marca 2025 19:10 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 21 marca 2025 19:52 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 21 marca 2025 20:01 UTCmonitoring

   We are continuing to monitor for any further issues.

6. 21 marca 2025 20:16 UTCresolved

   This incident has been resolved.

1. 18 marca 2025 23:36 UTCinvestigating

   We are temporarily experiencing an outage that is impacting Anyware Manager customers. This outage impacts users' ability to establish PCoIP connections to their Remote Workstations. In addition, administrators are unable to create new deployments nor administer them. We are actively investigating and will report back within 60 minutes.

2. 19 marca 2025 00:02 UTCinvestigating

   We are continuing to investigate this issue but impact has lessened since it first started.

3. 19 marca 2025 00:34 UTCinvestigating

   We have confirmed that the degraded performance is due to a networking issue in our cloud provider's (Azure) East US data center. We have opened a support case and will continue to track this to closure.

4. 19 marca 2025 00:37 UTCmonitoring

   We have confirmed that the degraded performance is due to a networking issue in our cloud provider's (Azure) East US data center. We have opened a support case and will continue to track this to closure and are monitoring the system.

5. 19 marca 2025 00:52 UTCresolved

   Service performance has returned to normal, so this incident is being marked as resolved. We will continue to monitor while tracking our support case with our cloud provider for their networking incident.