Historia awarii Testrail

1. 19 sierpnia 2026 11:32 UTCinvestigating

   Zdajemy sobie sprawę z problemu wpływającego na TestRail, gdzie niektórzy użytkownicy mogą doświadczyć wolniejszej wydajności i / lub 500 błędów. Nasz zespół pracuje nad przywróceniem pełnej funkcjonalności. Aktualizacje będą następować, jak tylko będziemy mieli więcej do dzielenia.

2. 19 sierpnia 2026 12:34 UTCmonitoring

   Wprowadzono rozwiązanie, które monitorujemy. W tym okresie może wystąpić pewna tymczasowa niestabilność, gdy system się odzyska. Będziemy aktualizować, gdy system będzie w pełni stabilny.

3. 19 sierpnia 2026 15:38 UTCresolved

   Problem dotyczący TestRail został rozwiązany i wszystkie usługi są teraz w pełni operacyjne. Dziękuję za cierpliwość.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 17 sierpnia 2026 15:17 UTCresolved

   Zidentyfikowaliśmy problem DNS, który mógł uniemożliwić niektórym użytkownikom dostęp do TestRail. Sprawa została rozwiązana i wszystkie usługi są teraz w pełni sprawne. Przepraszamy za wszelkie niedogodności i dziękujemy za cierpliwość.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 11 sierpnia 2026 18:03 UTCidentified

   We identified a performance issue affecting a subset of TestRail Cloud accounts, resulting in slower page load times for some users. Our team identified the underlying cause and implemented a mitigation that has stabilized performance. We are continuing to closely monitor the environment while we work toward a permanent resolution. We appreciate your patience and understanding as we work to fully resolve the issue.

2. 12 sierpnia 2026 16:15 UTCmonitoring

   We continue to closely monitor performance for the affected Cloud instances following the mitigation applied earlier. Our team has identified a permanent resolution, which is currently undergoing review and testing. Thank you for your continued patience while we finalize this work.

3. 14 sierpnia 2026 15:39 UTCresolved

   The issue affecting a small subset of customers has been resolved and all services are now fully operational. Thank you for your patience.

1. 20 marca 2026 13:15 UTCinvestigating

   We are currently investigating an issue affecting authentication for the Jira integration. Some users may experience failures when connecting to Jira or syncing data between TestRail and Jira. Our team is actively working to identify the root cause and will provide updates as more information becomes available.

2. 20 marca 2026 15:30 UTCinvestigating

   We are continuing to investigate this issue.

3. 20 marca 2026 15:31 UTCidentified

   We have identified the root cause of the issue affecting authentication for the Jira integration and are actively working to implement a fix. Some users may continue to experience failures when connecting to Jira or syncing data between TestRail and Jira during this time. We will provide further updates as remediation progresses.

4. 20 marca 2026 17:56 UTCidentified

   We are continuing to implement a fix for the issue. Further updates will be provided as progress continues.

5. 20 marca 2026 22:27 UTCidentified

   Work to implement a fix is ongoing. During this time, some users may encounter “500 server error” messages when attempting to authenticate with or use the Jira integration. We will share additional updates as they become available.

6. 22 marca 2026 00:27 UTCidentified

   We are continuing to make progress on implementing the fix. Some customers may still experience issues, including “500 server error” messages when using the Jira integration. We appreciate your patience and will share further updates as they become available.

7. 22 marca 2026 20:06 UTCmonitoring

   A fix has been implemented for the issue affecting authentication with the Jira integration. We are currently monitoring to ensure the issue is fully resolved. Users will need to reauthenticate with Jira within TestRail for the fix to take effect. After reauthenticating, normal functionality should resume. We will continue to monitor and provide further updates as needed.

8. 23 marca 2026 22:20 UTCresolved

   Following the implementation of the fix, we have completed a period of monitoring and have confirmed that the issue affecting authentication with the Jira integration has been fully resolved, with no further errors observed. Users should ensure they have reauthenticated with Jira within TestRail to maintain normal functionality. Thank you for your patience while we worked to resolve this issue.

1. 26 lutego 2024 16:22 UTCinvestigating

   Some customers may be experiencing degraded performance. Our engineers are investigating.

2. 26 lutego 2024 18:57 UTCidentified

   Our team is actively working to resolve the incident. Customers may see their instances in maintenance mode intermittently, but for no longer than 15 minutes.

3. 26 lutego 2024 20:19 UTCidentified

   Some customers may experience maintenance windows longer than 15 minutes as our team continues to work to resolve the incident.

4. 27 lutego 2024 00:10 UTCmonitoring

   The incident has been resolved, and all customers should now have access to their instances. Please note that we have temporarily increased the API rate limit restrictions, and reduced the background task frequency while we monitor the system. We appreciate your patience during this time, and are committed to maintaining service stability.

5. 27 lutego 2024 09:02 UTCmonitoring

   Some customers are experiencing degraded performance. Our engineers are investigating.

6. 27 lutego 2024 15:50 UTCmonitoring

   We're pleased to report significant performance improvements across our platform, with decreased error rates and API rate limits restored to their normal levels. Our team continues to closely monitor the system to ensure ongoing stability and reliability. Thank you for your patience and support.

7. 27 lutego 2024 20:02 UTCresolved

   This incident has been resolved.

1. 19 lutego 2024 10:48 UTCinvestigating

   Some customers may be experiencing degraded performance. Our engineers are investigating.

2. 19 lutego 2024 12:34 UTCidentified

   Our engineers have identified the potential source and implemented a fix.

3. 19 lutego 2024 13:44 UTCresolved

   This incident has been resolved.

1. 15 lutego 2024 15:32 UTCmonitoring

   We identified degraded performance that may affect some customers in connection with the 14-Feb partial outage. Our team is actively investigating to ensure a complete resolution.

2. 16 lutego 2024 15:53 UTCmonitoring

   We're continuing to monitor for any further issues while the team is working to a full resolution.

3. 18 lutego 2024 23:48 UTCresolved

   We successfully resolved the issue, and normal service has been restored.

1. 14 lutego 2024 09:14 UTCidentified

   We're currently experiencing a partial Cloud outage which may result in error messages relating to failing API calls or attachment related nodes. We're working on the issue right now and expect to have a resolution shortly.

2. 14 lutego 2024 10:59 UTCmonitoring

   Customers should be seeing improvements. We will continue to monitor whilst services return to normal.

3. 14 lutego 2024 12:30 UTCmonitoring

   We are continuing to monitor this issue.

4. 14 lutego 2024 18:08 UTCmonitoring

   Monitoring continues while the rate of errors continues to reduce sharply.

5. 15 lutego 2024 08:35 UTCresolved

   The incident has been resolved. We are continuing to monitor for errors.

1. 12 października 2023 17:20 UTCinvestigating

   The TestRail Cloud Attachments service is currently experiencing performance issues affecting a subset of attachments functionality for a small number of TestRail Cloud users. Our DevOps team is deploying a fix and we expect to resolve this matter promptly.

2. 12 października 2023 17:20 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 13 października 2023 08:24 UTCidentified

   We're still working to fix this issue as fast as we can. Thanks for your patience while we do so. We'll share updates as progress is made.

4. 14 października 2023 08:45 UTCidentified

   We are continuing to work on a fix for this issue which is affecting a small number of customers. Thanks for your patience. Our team is working hard to complete this activity as quickly as possible and we appreciate your bearing with us while we do so.

5. 16 października 2023 07:08 UTCmonitoring

   Our team is stabilising our hosted infrastructure after applying the necessary fixes. We are continuing to monitor the situation closely.

6. 16 października 2023 21:24 UTCresolved

   Our DevOps team has applied a fix for this issue and after a period of monitoring, has determined that users should no longer be experiencing issues related to the TestRail attachments service. We appreciate your patience while we dealt with this matter. If you're still experiencing errors that result in a "Call to a member function prepare()" message, please reach out to our support team and we'll be happy to assist.

1. 1 czerwca 2023 07:35 UTCinvestigating

   One of our databases is not responding correctly and as a result, TestRail instances reliant on it are currently in maintenance mode. Our DevOps team is investigating the problem.

2. 1 czerwca 2023 08:28 UTCidentified

   The cause of the database issue has been identified and our engineers are working to solve the problem. In the meantime, we are also building a new database from a backup with a view towards switching affected customers to the new database.

3. 1 czerwca 2023 09:30 UTCmonitoring

   The database has been recovered and all affected TestRail cloud instances should now be back online. We are continuing to monitor the database for any further issues.

4. 1 czerwca 2023 11:43 UTCresolved

   All systems are operational.

1. 7 września 2022 12:08 UTCinvestigating

   We are currently investigating this issue.

2. 7 września 2022 13:17 UTCresolved

   The issue has been identified and a fix implemented. We will be continuing to monitor the situation.

1. 5 września 2022 08:53 UTCinvestigating

   We are currently investigating this issue.

2. 5 września 2022 09:28 UTCidentified

   We have identified the cause of this issue and we are currently in the process of implementing a fix.

3. 5 września 2022 12:57 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 5 września 2022 14:03 UTCresolved

   This incident has been resolved.

1. 17 sierpnia 2022 12:22 UTCinvestigating

   Some customers are experiencing gateway errors, e.g. '502 Bad Gateway', '504 Gateway Time-out', or '403-Access Denied' when attempting to access their TestRail cloud instance. We are currently investigating this issue and will provide further updates shortly.

2. 17 sierpnia 2022 16:46 UTCinvestigating

   We are continuing to investigate this issue.

3. 17 sierpnia 2022 16:46 UTCidentified

   We have identified the issue in which some customers have experienced gateway errors (502 - Bad Gateway, 504 - Gateway Time-out, 403 - Access Denied) when attempting to access their TestRail Cloud instance. We have resolved the issue for several of our customer instances and expect to resolve the remaining instances shortly.

4. 17 sierpnia 2022 17:24 UTCmonitoring

   We have fixed the issue encountered by some customers earlier today in regards to Gateway Access issues. We are monitoring the situation.

5. 18 sierpnia 2022 17:58 UTCresolved

   This incident has been resolved.

1. 14 czerwca 2022 12:58 UTCinvestigating

   Some customers are experiencing slower than expected TestRail performance. We are currently investigating this issue.

2. 14 czerwca 2022 14:19 UTCmonitoring

   We have identified the cause of the instability and implemented a fix which we are currently monitoring.

3. 22 czerwca 2022 12:15 UTCresolved

   This incident has been resolved.

1. 4 maja 2022 07:18 UTCinvestigating

   Some customers are experiencing an error when attempting to add test results. We are currently investigating the cause of this issue and will provide an update shortly.

2. 4 maja 2022 08:24 UTCinvestigating

   We are continuing to investigate this issue and will provide further updates shortly. In the meantime, users are able to workaround the problem by using the "Pass & Next" button to add a result instead of the "Add Result" button.

3. 4 maja 2022 09:24 UTCinvestigating

   Our team has identified the issue and implemented a fix. All cloud customers will receive the fix shortly.

4. 4 maja 2022 10:46 UTCmonitoring

   We have deployed the fix to all customers and are monitoring for any further issues.

5. 4 maja 2022 14:35 UTCresolved

   This incident has been resolved.

1. 8 marca 2022 14:38 UTCinvestigating

   Some customers are experiencing gateway errors, e.g. '502 Bad Gateway' or '504 Gateway Time-out', when attempting to access their TestRail cloud instance. We are currently investigating this issue and will provide further updates shortly.

2. 8 marca 2022 16:57 UTCresolved

   This incident has been resolved.

1. 7 marca 2022 12:58 UTCinvestigating

   Some customers are experiencing gateway errors, e.g. '502 Bad Gateway' or '504 Gateway Time-out', when attempting to access their TestRail cloud instance. We are currently investigating this issue and will provide further updates shortly.

2. 7 marca 2022 14:00 UTCmonitoring

   Earlier today we had some further reports of further 504 and 502 gateway errors affecting a small number of customers. We've identified the cause of the errors and implemented a fix. Service to TestRail Cloud has been fully restored and all instances are showing as online and operational. We will continue to monitor closely to ensure there are no other issues. If you are still receiving any 502 or 504 gateway errors, please email us at [email protected] so that we can take a closer look at your specific instance.

3. 8 marca 2022 10:59 UTCresolved

   This incident has been resolved.

1. 7 marca 2022 09:08 UTCinvestigating

   TestRail Cloud is currently experiencing issues. We know this is frustrating and we’re working to resolve this as soon as possible. We have escalated this to our engineering team, and will provide an update as soon as more information becomes available.

2. 7 marca 2022 09:26 UTCmonitoring

   We have identified and resolved the issue. All instances are operational, however we are continuing to closely monitor the situation.

3. 7 marca 2022 11:05 UTCresolved

   This incident has been resolved.

1. 2 marca 2022 01:44 UTCmonitoring

   TestRail Cloud is fully operational, but we are continuing to monitor and investigate reports of intermittent 504 and 502 gateway errors, including for the TestRail API, as well as some other issues related to timeouts. We will post an update as soon as we have more information. If you or a teammate is experiencing any issues, please notify our Support team at [email protected] so we can help triage.

2. 2 marca 2022 09:08 UTCmonitoring

   Earlier today we had some further reports of further 504 and 502 gateway errors affecting a small number of customers. We've identified the cause of the errors and implemented a fix. Service to TestRail Cloud has been fully restored and all instances are showing as online and operational. We will continue to monitor closely to ensure there are no other issues. If you are still receiving any 502 or 504 gateway errors, please email us at [email protected] so that we can take a closer look at your specific instance.

3. 3 marca 2022 11:00 UTCresolved

   This incident has been resolved.

1. 1 marca 2022 09:11 UTCinvestigating

   Some customers are experiencing gateway errors, e.g. '502 Bad Gateway' or '504 Gateway Time-out', when attempting to access their TestRail cloud instance. We are currently investigating this issue and will provide further updates shortly.

2. 1 marca 2022 11:23 UTCinvestigating

   We are continuing to investigate this issue. We do not have an ETA for resolution at the present time, but expect to provide one shortly.

3. 1 marca 2022 13:39 UTCinvestigating

   We are continuing to investigate this issue.

4. 1 marca 2022 18:35 UTCinvestigating

   TestRail Cloud continues to experience issues with 502 or 504 gateway errors. We know this is frustrating and we’re working to resolve this as soon as possible. We have escalated this to our engineering team, and will provide an update as soon as more information becomes available.

5. 1 marca 2022 20:09 UTCmonitoring

   We've identified the cause of the gateway errors and implemented a fix. Service to TestRail Cloud has been fully restored and all instances are showing as online and operational. We will continue to monitor closely to ensure there are no other issues. If you are still receiving any 502 or 504 gateway errors, please email us at [email protected] so that we can take a closer look at your specific instance.

6. 1 marca 2022 20:10 UTCresolved

   This incident has been resolved.