Historia awarii Ticketleap

1. 23 lipca 2026 16:59 UTCinvestigating

   Epicki Sklep Doświadczeń doświadcza krytycznych problemów związanych z łącznością sieciową wpływających na dostępność usług. Nasz zespół prowadzi śledztwo.

2. 23 lipca 2026 17:06 UTCinvestigating

   Nadal badamy tę kwestię.

3. 23 lipca 2026 17:54 UTCinvestigating

   Kwestia ta dotyczy braku dostępu do infrastruktury w chmurze. Nasz zespół uważnie śledzi sytuację i przygotowuje potencjalne dodatkowe działania łagodzące.

4. 23 lipca 2026 18:32 UTCinvestigating

   Sklep jest teraz online i usługi stopniowo przywracają. Nasz zespół będzie monitorował sytuację.

5. 23 lipca 2026 21:20 UTCresolved

   Ten incydent został rozwiązany.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 1 kwietnia 2026 14:51 UTCresolved

   Activations experienced a brief outage from 9:09 AM EDT to 9:36 AM EDT. This was caused by a network configuration mismatch during a security patch. Recovery was delayed due to a secondary technical block in our deployment pipeline. All systems are now stable

1. 16 grudnia 2025 19:54 UTCresolved

   The Mobile CMS experienced brief outages at approximately 10:21 AM EST and 10:29 AM EST, each lasting a few seconds. The issue was due to a performance bottleneck in our user-state data model for ticket-based audiences. During these windows, CMS users may have encountered slowness or temporary downtime. We have identified and planned improvements to help prevent future occurrences.

1. 17 grudnia 2025 16:19 UTCresolved

   The SSL certificate for several activation domains was removed from CloudFlare without notice and before its expiration date. We are working with CloudFlare support to determine the reason why the certificate was removed. This issue has been resolved.

1. 5 grudnia 2025 14:57 UTCresolved

   An outage with our cloud delivery network (CDN) provider caused clients and customers to not be able to visit our pages. Issue was from 2:56AM EST to 3:12AM EST.

1. 18 listopada 2025 15:28 UTCmonitoring

   An underlying cloud service is experiencing a partial outage. Users may experience intermittent errors. Engineering is monitoring.

2. 18 listopada 2025 15:33 UTCresolved

   This incident has been resolved.

1. 10 listopada 2025 17:53 UTCresolved

   ShowClix had an 18 minute outage this morning. Between 11:24 and 11:42 AM EST engineering noted elevated error rates while processing credit card payments due to an underlying network issue.

1. 20 października 2025 16:08 UTCidentified

   An outage with our cloud provider is causing degraded performance on the system including but not limited to sending emails and loading files for some pages.

2. 20 października 2025 21:04 UTCmonitoring

   Application errors have largely subsided. Engineering will continue to monitor as cloud services catch up.

3. 21 października 2025 13:27 UTCresolved

   As of 6:53 PM EDT last night we reported full recovery.

1. 27 maja 2025 16:04 UTCresolved

   At 8:20 PM EDT replication stopped on a read-only replica database which caused 404 responses when accessing data created or updated after that time. Engineering attempted to restart the database at 10:05 PM. However the process did not restart on its own, leading to connection failures to the replica database for a period of around 6 minutes. At 10:11 PM DEVOPS pulled the affected replica out of rotation which resolved all issues. Practically the effects were that customers and clients experienced “not found” errors when viewing some data (viewing orders, event configurations, etc.) between 8:20PM and 10:05 PM and widespread 500 errors (which render as the broken ticket page) when accessing the application (purchasing tickets, logging in, accessing the admin, etc). between 10:05 and 10:11 PM. This affected all ShowClix, Ticketbooth and white label clients.