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    Historia awarii Tidio

    47 Tidio incidents · sierpień 2020 — official updates, affected components, duration and resolution details.

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    Issues with ticketing (emails)

    Początek 1 lipca 2026 07:02 UTC · 6h 6m

    OutagePoważny incydent
    Dotknięte komponenty
    Ticketing System
    1. 1 lipca 2026 07:02 UTCinvestigating

      We are currently investigating this issue.

    2. 1 lipca 2026 09:36 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 1 lipca 2026 09:41 UTCmonitoring

      We are continuing to monitor for any further issues.

    4. 1 lipca 2026 13:07 UTCresolved

      This incident has been resolved.

    Outage of Meta business products

    Początek 12 czerwca 2026 14:45 UTC · 3h 41m

    OutagePoważny incydent
    Dotknięte komponenty
    Web & Desktop application
    1. 12 czerwca 2026 14:45 UTCidentified

      Meta has reported issues affecting some of their business products, including WhatsApp, Facebook, and Instagram. You can follow live updates directly from Meta on their status page here: https://metastatus.com/

    2. 12 czerwca 2026 18:26 UTCresolved

      Meta has resolved the issues affecting their business products, including WhatsApp, Facebook, and Instagram. All services are now fully restored and operating normally.

    Connectivity issues with Meta integrations

    Początek 4 czerwca 2026 15:09 UTC · 4d 15h

    Pending
    Dotknięte komponenty
    Web & Desktop application
    1. 4 czerwca 2026 15:09 UTCinvestigating

      We are currently investigating an intermittent connectivity issue affecting Meta integrations for some users. We'll provide an update as soon as we have more information.

    2. 4 czerwca 2026 16:20 UTCidentified

      We’ve identified the problem, and our developers are working on a solution.

    3. 4 czerwca 2026 19:11 UTCidentified

      We are still actively working on resolving the issue affecting Meta services integrations. We’ll continue to provide updates as soon as more information becomes available.

    4. 4 czerwca 2026 22:34 UTCidentified

      We are currently experiencing issues affecting Meta services integrations due to an ongoing incident on Meta’s side. We will provide updates as soon as Meta resolves the underlying issue or when there are any changes.

    5. 5 czerwca 2026 18:19 UTCidentified

      We are still experiencing issues affecting Meta services integrations due to an ongoing incident on Meta’s side. We will provide updates as soon as Meta resolves the underlying issue or when there are any changes.

    6. 5 czerwca 2026 22:27 UTCidentified

      We continue to experience disruptions with Meta integrations due to an ongoing outage on their end. We are monitoring the situation closely and will restore full functionality as soon as Meta resolves the underlying issue.

    7. 6 czerwca 2026 22:11 UTCidentified

      We are still experiencing issues affecting Meta integrations due to an ongoing incident on Meta’s side. Our team is closely monitoring the situation, and services should return to normal once Meta resolves the underlying problem.

    8. 9 czerwca 2026 06:17 UTCresolved

      This incident has been resolved. Meta restored the API access and all integrations (WhatsApp, Messenger, Instagram) are working on production. Thank you for your patience in this difficult moment.

    Connectivity issues for some users

    Początek 17 kwietnia 2026 16:07 UTC · 5h 34m

    IssuesDrobny incydent
    Dotknięte komponenty
    Web & Desktop applicationAgent Dashboard
    1. 17 kwietnia 2026 16:07 UTCinvestigating

      We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

    2. 17 kwietnia 2026 19:22 UTCinvestigating

      A third party service is currently monitoring the situation - a fix has been implemented and they are monitoring the results. We are observing mixed outcomes for our users and appreciate your patience as we work to resolve this.

    3. 17 kwietnia 2026 21:41 UTCresolved

      Everything is back up and running. Thank you for your patience

    Degraded performance for some users

    Początek 9 kwietnia 2026 14:35 UTC · 2h 8m

    IssuesDrobny incydent
    Dotknięte komponenty
    APIWeb & Desktop application
    1. 9 kwietnia 2026 14:35 UTCinvestigating

      We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

    2. 9 kwietnia 2026 15:22 UTCmonitoring

      The service should be fully operational now, we'll continue monitoring it.

    3. 9 kwietnia 2026 16:43 UTCresolved

      This incident has been resolved, services are fully operational.

    Connectivity issues for some users

    Początek 15 stycznia 2026 07:18 UTC · 29m

    OutagePoważny incydent
    Dotknięte komponenty
    APIAgent Dashboard
    1. 15 stycznia 2026 07:18 UTCinvestigating

      We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

    2. 15 stycznia 2026 07:47 UTCresolved

      Everything is back up and running. Thank you for your patience

    Connectivity issues for some users

    Początek 5 grudnia 2025 09:05 UTC · 3h 41m

    OutagePoważny incydent
    Dotknięte komponenty
    WebSocketChat widgetAgent Dashboard
    1. 5 grudnia 2025 09:05 UTCinvestigating

      We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

    2. 5 grudnia 2025 09:25 UTCmonitoring

      The service should now be fully operational. We'll continue monitoring it. Thanks for your kind patience.

    3. 5 grudnia 2025 09:49 UTCmonitoring

      We are continuing to monitor for any further issues.

    4. 5 grudnia 2025 12:46 UTCresolved

      Everything is back up and running.

    Connectivity issues for some users

    Początek 18 listopada 2025 11:38 UTC · 8h 25m

    Pending
    Dotknięte komponenty
    FlowsAPIWebSocketTicketing SystemWeb & Desktop applicationLyro AIChat widgetAgent Dashboard
    1. 18 listopada 2025 11:38 UTCinvestigating

      We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

    2. 18 listopada 2025 11:59 UTCidentified

      The issue originates from a third-party vendor and is currently affecting multiple services worldwide. We are awaiting their resolution.

    3. 18 listopada 2025 14:36 UTCmonitoring

      The service is gradually being restored. We will keep monitoring the situation and working on restoring service for everyone.

    4. 18 listopada 2025 17:00 UTCmonitoring

      We're still monitoring this. Please refer to https://www.cloudflarestatus.com/

    5. 18 listopada 2025 20:04 UTCresolved

      This incident is now resolved. Thank you for your patience and understanding.

    Help Desk issues - difficulties in sending tickets

    Początek 14 maja 2025 19:30 UTC · 2h 41m

    OutagePoważny incydent
    Dotknięte komponenty
    API
    1. 14 maja 2025 19:30 UTCinvestigating

      We are currently investigating an issue that occurs for some users using tickets in Tidio. We’ll have more information soon.

    2. 14 maja 2025 19:32 UTCidentified

      We've identified the issue with one of the 3rd party services. We're working on this as we speak.

    3. 14 maja 2025 20:16 UTCidentified

      The issue impacts all types of email send-outs from Tidio; however, it is only partial, and the majority of emails are expected to be delivered successfully. We continue working on the fix.

    4. 14 maja 2025 22:09 UTCmonitoring

      A solution is currently being implemented on the third party's end, and we are actively monitoring the situation. We appreciate your patience.

    5. 14 maja 2025 22:11 UTCresolved

      The affected component is now operational. Thank you.

    Connectivity issues for some users

    Początek 26 sierpnia 2024 10:44 UTC · 3h 12m

    OutagePoważny incydent
    Dotknięte komponenty
    APIWebSocketWeb & Desktop applicationChat widget
    1. 26 sierpnia 2024 10:44 UTCinvestigating

      We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

    2. 26 sierpnia 2024 13:55 UTCinvestigating

      We are continuing to investigate this issue.

    3. 26 sierpnia 2024 13:56 UTCresolved

      This incident has been resolved.

    Connectivity issues for some users

    Początek 26 sierpnia 2024 07:17 UTC · 1h 48m

    OutagePoważny incydent
    Dotknięte komponenty
    APIWebSocketWeb & Desktop applicationChat widget
    1. 26 sierpnia 2024 07:17 UTCinvestigating

      We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

    2. 26 sierpnia 2024 09:05 UTCresolved

      This incident has been resolved.

    Connectivity issues for some users

    Początek 7 stycznia 2024 20:46 UTC · 3h 48m

    IssuesDrobny incydent
    Dotknięte komponenty
    Web & Desktop application
    1. 7 stycznia 2024 20:46 UTCidentified

      We apologize for the connectivity issue that some users are experiencing, which is affecting visitors in the database. We are currently investigating the issue and will provide more information shortly. Sorry for any inconvenience caused.

    2. 7 stycznia 2024 23:29 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 8 stycznia 2024 00:34 UTCresolved

      This incident has been resolved.

    Issues with Emails sent via Tidio

    Początek 23 października 2023 11:34 UTC · 1h 22m

    OutagePoważny incydent
    Dotknięte komponenty
    Web & Desktop application
    1. 23 października 2023 11:34 UTCinvestigating

      We're currently investigating problems with sending Emails via Tidio.

    2. 23 października 2023 12:56 UTCinvestigating

      We are continuing to investigate this issue.

    3. 23 października 2023 12:56 UTCresolved

      This incident has been resolved.

    Connectivity issues for some users

    Początek 5 listopada 2022 21:27 UTC · 55m

    OutagePoważny incydent
    Dotknięte komponenty
    Web & Desktop application
    1. 5 listopada 2022 21:27 UTCinvestigating

      We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

    2. 5 listopada 2022 22:16 UTCmonitoring

      The service should be fully operational now, we'll continue monitoring it. Thanks for your kind patience during the outage.

    3. 5 listopada 2022 22:23 UTCresolved

      Everything is back up and running. Thank you for your patience.

    Connectivity issues for some users

    Początek 24 października 2022 14:17 UTC · 55m

    IssuesDrobny incydent
    Dotknięte komponenty
    Web & Desktop application
    1. 24 października 2022 14:17 UTCidentified

      We are currently experiencing a connectivity issue. Our developers have already identified the cause, and it should take 1-2 hours to fix. We're extremely sorry about the inconvenience!

    2. 24 października 2022 14:42 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 24 października 2022 15:12 UTCresolved

      This incident has been resolved.

    Connectivity issues in the chat admin panel

    Początek 24 października 2022 10:47 UTC · 1h 22m

    IssuesDrobny incydent
    Dotknięte komponenty
    APIWeb & Desktop application
    1. 24 października 2022 10:47 UTCinvestigating

      We're investigating a connectivity problem with new conversations in the chat admin panel.

    2. 24 października 2022 12:09 UTCresolved

      This incident has been resolved.

    Connectivity issues for some users

    Początek 20 sierpnia 2022 13:44 UTC · 33m

    OutagePoważny incydent
    Dotknięte komponenty
    Web & Desktop applicationChat widget
    1. 20 sierpnia 2022 13:44 UTCidentified

      We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

    2. 20 sierpnia 2022 14:17 UTCresolved

      This incident has been resolved.

    Connectivity issues for some users

    Początek 17 sierpnia 2022 11:01 UTC · 7h 37m

    IssuesDrobny incydent
    Dotknięte komponenty
    WebSocketWeb & Desktop application
    1. 17 sierpnia 2022 11:01 UTCinvestigating

      We are currently investigating a connectivity issue that is occuring for some users. We’ll have more information soon.

    2. 17 sierpnia 2022 15:00 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 17 sierpnia 2022 18:38 UTCresolved

      This incident has been resolved.

    Connectivity issues for some users

    Początek 3 sierpnia 2022 16:18 UTC · 26m

    OutageKrytyczny incydent
    Dotknięte komponenty
    API
    1. 3 sierpnia 2022 16:18 UTCinvestigating

      We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

    2. 3 sierpnia 2022 16:43 UTCinvestigating

      We are continuing to investigate this issue.

    3. 3 sierpnia 2022 16:44 UTCresolved

      This incident has been resolved.

    Connectivity issues for some users

    Początek 20 lipca 2022 15:39 UTC · 59m

    OutageKrytyczny incydent
    Dotknięte komponenty
    API
    1. 20 lipca 2022 15:39 UTCinvestigating

      We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

    2. 20 lipca 2022 16:38 UTCresolved

      This incident has been resolved.