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Historia awarii Timeclock Plus

50 Timeclock Plus incidents · czerwiec 2023 — official updates, affected components, duration and resolution details.

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TimeClock Plus Application Performance Degradation

Początek 22 czerwca 2026 14:24 UTC 1d 0h

Pending

Dotknięte komponenty

Prod07.tcplusondemand.comProd62.tcplusondemand.comGroup2.tcplusondemand.comProd29.tcplusondemand.comProd38.tcplusondemand.comGroup12.tcplusondemand.comGroup3.tcplusondemand.comProd03.tcplusondemand.comPHR9.tcplusondemand.comPHR1.tcplusondemand.comScheduleAnywhere SchedulingProd24.tcplusondemand.comPHR7.tcplusondemand.comProd39.tcplusondemand.comProd66.tcplusondemand.comPHR4.tcplusondemand.comProd65.tcplusondemand.comProd34.tcplusondemand.comGroup4.tcplusondemand.comProd15.tcplusondemand.comProd22.tcplusondemand.comProd04.tcplusondemand.comProd01.tcplusondemand.comProd64.tcplusondemand.comPHR2.tcplusondemand.comProd11.tcplusondemand.comProd40.tcplusondemand.comProd25.tcplusondemand.comProd42.tcplusondemand.comAladtec SchedulingHumanity SchedulingGroup10.tcplusondemand.comPHR8.tcplusondemand.comProd23.tcplusondemand.comPHR6.tcplusondemand.comProd06.tcplusondemand.comProd31.tcplusondemand.comGroup1.tcplusondemand.comGroup5.tcplusondemand.comProd60.tcplusondemand.comProd26.tcplusondemand.comProd12.tcplusondemand.comProd09.tcplusondemand.comPHR5.tcplusondemand.comProd30.tcplusondemand.comProd16.tcplusondemand.comProd32.tcplusondemand.comProd33.tcplusondemand.comInstaSub Substitute ManagementProd28.tcplusondemand.comWhenToWorkGroup10-2.tcplusondemand.comProd37.tcplusondemand.comProd18.tcplusondemand.comProd63.tcplusondemand.comProd61.tcplusondemand.comProd10.tcplusondemand.comProd27.tcplusondemand.comProd36.tcplusondemand.comProd43.tcplusondemand.comPHR3.tcplusondemand.comProd05.tcplusondemand.comHumanity TimeProd35.tcplusondemand.comProd02.tcplusondemand.comProd67.tcplusondemand.com

22 czerwca 2026 14:24 UTCinvestigating
We're experiencing issues with our TimeClock Plus Time and Attendance application affecting a subset of users. The disruption is related to our network infrastructure layer and is not isolated to TCP's systems. Our team is actively working with our providers to resolve this. We will provide more details as soon as more information becomes available.
22 czerwca 2026 14:29 UTCidentified
The issue has been identified and a fix is being implemented.
22 czerwca 2026 17:00 UTCmonitoring
A fix has been implemented and we are monitoring the results.
23 czerwca 2026 15:07 UTCresolved
This incident has been resolved.

TimeClock Plus Application Performance Degradation

Początek 26 maja 2026 18:48 UTC 31m

OutagePoważny incydent

Dotknięte komponenty

Prod61.tcplusondemand.com

26 maja 2026 18:48 UTCinvestigating
We’re experiencing issues with our TimeClock Plus Time and Attendance application. A subset of users are impacted and our team is actively working to resolve this. We will provide more details as soon as more information becomes available.
26 maja 2026 19:18 UTCmonitoring
A fix has been implemented and we are monitoring the results.
26 maja 2026 19:18 UTCresolved
This incident has been resolved.

TimeClock Plus Application Performance Degradation

Początek 18 maja 2026 13:05 UTC 4h 53m

IssuesDrobny incydent

Dotknięte komponenty

Prod63.tcplusondemand.com

18 maja 2026 13:05 UTCinvestigating
We’re experiencing issues with our TimeClock Plus Time and Attendance application. A subset of users are impacted and our team is actively working to resolve this. We will provide more details as soon as more information becomes available.
18 maja 2026 14:17 UTCinvestigating
We are continuing to investigate this issue.
18 maja 2026 14:55 UTCinvestigating
We will be performing urgent maintenance between 10:15AM CDT and 10:45AM CDT. During this time, customers will experience a brief period of downtime.
18 maja 2026 15:35 UTCinvestigating
Maintenance has been completed. We are verifying application performance.
18 maja 2026 15:41 UTCidentified
The issue has been identified and a fix is being implemented.
18 maja 2026 15:58 UTCmonitoring
A fix has been implemented and we are monitoring the results.
18 maja 2026 17:58 UTCresolved
This incident has been resolved.

Application Performance Degradation/Outage

Początek 8 maja 2026 00:47 UTC 3d 12h

OutagePoważny incydent

Dotknięte komponenty

Prod25.tcplusondemand.com

8 maja 2026 00:47 UTCinvestigating
We are aware of reports of elevated response times and intermittent errors affecting some users. We have identified the issue as stemming from our infrastructure provider and are actively monitoring while they work toward resolution. Updates to follow.
8 maja 2026 01:52 UTCinvestigating
We are continuing to investigate this issue.
8 maja 2026 13:55 UTCidentified
We are continuing to work through our restore processes following an outage declared by AWS which they are still working to address. The issue was caused by a cooling system failure in one of their Availability Zones, which has impacted our infrastructure. Our team is actively working through restoration efforts to bring our services back. We sincerely apologize for the disruption and thank you for your continued patience.
8 maja 2026 17:08 UTCidentified
We are continuing to work through our restore processes following an outage declared by AWS which they are still working to address. The issue was caused by a cooling system failure in one of their Availability Zones, which has impacted our infrastructure. Our team is actively working through restoration efforts to bring our services back.
8 maja 2026 19:01 UTCidentified
Access has been restored for customers on Prod60. Some customers may experience 1-3 hours of data loss depending on working hours. If you have experienced data loss, please reach out to our support team at 325-223-9300 or Support@TCPSoftware.com for assistance.
8 maja 2026 20:54 UTCidentified
Access has been restored for most customers on Prod25. We are still working to restore access for a subset of customers. Some customers will be subject to data loss due to the outage. If you have experienced data loss, please reach out to our support team at 325-223-9300 or Support@TCPSoftware.com for assistance.
8 maja 2026 22:58 UTCmonitoring
All systems are working normally. We will continue to monitor performance over the weekend. Additional information will posted as it becomes available.
9 maja 2026 21:18 UTCmonitoring
We will be performing additional maintenance on Prod25 that will result in a short period of downtime (10-15 minutes). This will be completed in the next 1-2 hours. A follow-up message will be posted when the maintenance begins and when the maintenance is completed.
11 maja 2026 13:33 UTCresolved
This incident has been resolved.

TimeClock Plus Application Performance Degradation

Początek 23 lutego 2026 23:05 UTC 15h 43m

IssuesDrobny incydent

Dotknięte komponenty

Prod61.tcplusondemand.com

23 lutego 2026 23:05 UTCinvestigating
We’re experiencing issues with our TimeClock Plus Time and Attendance application. A subset of users are impacted and our team is actively working to resolve this. We will provide more details as soon as more information becomes available.
24 lutego 2026 03:10 UTCidentified
The issue has been identified and a fix is being implemented.
24 lutego 2026 03:46 UTCmonitoring
A fix has been implemented and we are monitoring the results.
24 lutego 2026 14:48 UTCresolved
This incident has been resolved.

TimeClock Plus Application Outage

Początek 17 lutego 2026 12:39 UTC 4d 6h

OutageKrytyczny incydent

Dotknięte komponenty

Prod64.tcplusondemand.com

17 lutego 2026 12:39 UTCinvestigating
We’re experiencing issues with our TimeClock Plus Time and Attendance application. A subset of users are impacted and our team is actively working to resolve this. We will provide more details as soon as more information becomes available.
17 lutego 2026 13:58 UTCinvestigating
We are continuing to investigate this issue.
17 lutego 2026 14:41 UTCinvestigating
The TimeClock Plus application performance has stabilized. We are continuing to investigate the root cause and will provide further updates as information becomes available.
17 lutego 2026 23:08 UTCinvestigating
The TimeClock Plus application performance remains stable. We are continuing to investigate the root cause and will provide further updates as information becomes available.
18 lutego 2026 14:32 UTCidentified
The issue has been identified and a fix is being implemented.
19 lutego 2026 14:19 UTCmonitoring
A fix has been implemented and we are monitoring the results.
21 lutego 2026 19:14 UTCresolved
This incident has been resolved.

TimeClock Plus Application Outage

Początek 3 lutego 2026 15:42 UTC 3h 23m

OutagePoważny incydent

Dotknięte komponenty

Prod63.tcplusondemand.com

3 lutego 2026 15:42 UTCinvestigating
We’re experiencing issues with our TimeClock Plus Time and Attendance application. A subset of users are impacted and our team is actively working to resolve this. We will provide more details as soon as more information becomes available.
3 lutego 2026 15:42 UTCidentified
The issue has been identified and a fix is being implemented.
3 lutego 2026 16:01 UTCmonitoring
A fix has been implemented and we are monitoring the results.
3 lutego 2026 16:41 UTCmonitoring
We are continuing to monitor for any further issues.
3 lutego 2026 19:05 UTCresolved
This incident has been resolved.

Aladtec Application Outage

Początek 21 grudnia 2025 19:19 UTC 1h 37m

OutagePoważny incydent

Dotknięte komponenty

Aladtec Scheduling

21 grudnia 2025 19:19 UTCinvestigating
We are experiencing issues with our Aladtec Scheduling application. A subset of users is impacted and our team is actively working to resolve this. We will provide more details as soon as more information becomes available.
21 grudnia 2025 19:43 UTCidentified
The issue has been identified and a fix is being implemented.
21 grudnia 2025 20:39 UTCidentified
We are continuing to work on a fix for this issue.
21 grudnia 2025 20:48 UTCmonitoring
A fix has been implemented and we are monitoring the results.
21 grudnia 2025 20:56 UTCresolved
This incident has been resolved.

TimeClock Plus PrismHR2 Application Disruption

Początek 8 października 2025 16:32 UTC 41m

OutagePoważny incydent

Dotknięte komponenty

PHR2.tcplusondemand.com

8 października 2025 16:32 UTCidentified
The issue has been identified and a fix is being implemented.
8 października 2025 17:08 UTCmonitoring
A fix has been implemented and we are monitoring the results.
8 października 2025 17:13 UTCresolved
This incident has been resolved.

Degraded Application Performance

Początek 2 października 2025 14:42 UTC 1h 57m

IssuesDrobny incydent

Dotknięte komponenty

Prod07.tcplusondemand.comGroup2.tcplusondemand.comProd29.tcplusondemand.comProd38.tcplusondemand.comGroup12.tcplusondemand.comGroup3.tcplusondemand.comProd03.tcplusondemand.comPHR9.tcplusondemand.comPHR1.tcplusondemand.comScheduleAnywhere SchedulingProd24.tcplusondemand.comPHR7.tcplusondemand.comProd39.tcplusondemand.comPHR4.tcplusondemand.comProd34.tcplusondemand.comGroup4.tcplusondemand.comProd15.tcplusondemand.comProd22.tcplusondemand.comProd04.tcplusondemand.comProd01.tcplusondemand.comPHR2.tcplusondemand.comProd11.tcplusondemand.comProd40.tcplusondemand.comProd25.tcplusondemand.comProd42.tcplusondemand.comAladtec SchedulingHumanity SchedulingGroup10.tcplusondemand.comPHR8.tcplusondemand.comProd23.tcplusondemand.comPHR6.tcplusondemand.comProd06.tcplusondemand.comProd31.tcplusondemand.comGroup1.tcplusondemand.comGroup5.tcplusondemand.comProd60.tcplusondemand.comProd26.tcplusondemand.comProd12.tcplusondemand.comProd09.tcplusondemand.comPHR5.tcplusondemand.comProd30.tcplusondemand.comProd16.tcplusondemand.comProd32.tcplusondemand.comProd33.tcplusondemand.comInstaSub Substitute ManagementProd28.tcplusondemand.comGroup10-2.tcplusondemand.comProd37.tcplusondemand.comProd18.tcplusondemand.comProd61.tcplusondemand.comProd10.tcplusondemand.comProd27.tcplusondemand.comProd36.tcplusondemand.comProd43.tcplusondemand.comPHR3.tcplusondemand.comProd05.tcplusondemand.comProd35.tcplusondemand.comProd02.tcplusondemand.com

2 października 2025 14:42 UTCinvestigating
We are currently experiencing degraded performance. Our team is actively investigating the issue and working to restore normal service as quickly as possible.
2 października 2025 15:02 UTCmonitoring
A fix has been implemented and we are monitoring the results.
2 października 2025 16:39 UTCresolved
This incident has been resolved. Degraded performance was due to an issue with our Web Application Firewall provider. More information can be found here: https://www.cloudflarestatus.com/incidents/nz9nlcyz4qy4

Aladtec Outage

Początek 27 września 2025 09:32 UTC 1h 45m

MaintenancePrace konserwacyjne

Dotknięte komponenty

Aladtec Scheduling

27 września 2025 09:32 UTCinvestigating
We are experiencing issues with our Aladtec Scheduling application. A subset of users is impacted and our team is actively working to resolve this. We will provide more details as soon as more information becomes available.
27 września 2025 11:05 UTCidentified
The issue has been identified and a fix is being implemented.
27 września 2025 11:14 UTCmonitoring
A fix has been implemented and we are monitoring the results.
27 września 2025 11:17 UTCresolved
This incident has been resolved.

Aladtec Outage

Początek 2 września 2025 00:08 UTC 24m

Pending

Dotknięte komponenty

Aladtec Scheduling

2 września 2025 00:08 UTCinvestigating
We are experiencing issues with our Aladtec Scheduling application. A subset of users are impacted and our team is actively working to resolve this. We will provide more details as soon as more information becomes available.
2 września 2025 00:32 UTCresolved
This incident has been resolved.

TimeClock Plus Group10-2 Application Disruption

Początek 22 sierpnia 2025 05:04 UTC 18m

OutagePoważny incydent

Dotknięte komponenty

Group10-2.tcplusondemand.com

22 sierpnia 2025 05:04 UTCinvestigating
We are currently investigating this issue.
22 sierpnia 2025 05:10 UTCidentified
The issue has been identified and a fix is being implemented.
22 sierpnia 2025 05:16 UTCmonitoring
A fix has been implemented and we are monitoring the results.
22 sierpnia 2025 05:21 UTCresolved
This incident has been resolved.

Service Provider Degradation

Początek 21 sierpnia 2025 18:07 UTC 2h 2m

IssuesDrobny incydent

Dotknięte komponenty

Prod07.tcplusondemand.comGroup2.tcplusondemand.comProd29.tcplusondemand.comProd38.tcplusondemand.comGroup12.tcplusondemand.comGroup3.tcplusondemand.comProd03.tcplusondemand.comPHR9.tcplusondemand.comPHR1.tcplusondemand.comScheduleAnywhere SchedulingProd24.tcplusondemand.comPHR7.tcplusondemand.comProd39.tcplusondemand.comPHR4.tcplusondemand.comProd34.tcplusondemand.comGroup4.tcplusondemand.comProd15.tcplusondemand.comProd22.tcplusondemand.comProd04.tcplusondemand.comProd01.tcplusondemand.comPHR2.tcplusondemand.comProd11.tcplusondemand.comProd40.tcplusondemand.comProd25.tcplusondemand.comProd42.tcplusondemand.comAladtec SchedulingGroup10.tcplusondemand.comPHR8.tcplusondemand.comProd23.tcplusondemand.comPHR6.tcplusondemand.comProd06.tcplusondemand.comProd31.tcplusondemand.comGroup1.tcplusondemand.comGroup5.tcplusondemand.comProd60.tcplusondemand.comProd26.tcplusondemand.comProd12.tcplusondemand.comProd09.tcplusondemand.comPHR5.tcplusondemand.comProd30.tcplusondemand.comProd16.tcplusondemand.comProd32.tcplusondemand.comProd33.tcplusondemand.comInstaSub Substitute ManagementProd28.tcplusondemand.comGroup10-2.tcplusondemand.comProd37.tcplusondemand.comProd18.tcplusondemand.comProd61.tcplusondemand.comProd10.tcplusondemand.comProd27.tcplusondemand.comProd36.tcplusondemand.comProd43.tcplusondemand.comPHR3.tcplusondemand.comProd05.tcplusondemand.comProd35.tcplusondemand.comProd02.tcplusondemand.com

21 sierpnia 2025 18:07 UTCinvestigating
We are currently experiencing service degradation and elevated error rates impacting multiple services. This is due to a reported issue with our web application firewall provider. We apologize for any disruption this may be causing to your workflow. We will provide our next update as new information becomes available.
21 sierpnia 2025 18:35 UTCidentified
Our Web Application Firewall provider has identified the issue and is working to implement a fix.
21 sierpnia 2025 19:46 UTCmonitoring
A fix has been implemented and we are monitoring the results.
21 sierpnia 2025 20:09 UTCresolved
This incident has been resolved.

TimeClock Plus Automation Service Disruption

Początek 11 sierpnia 2025 22:07 UTC 1h 24m

IssuesDrobny incydent

Dotknięte komponenty

Prod07.tcplusondemand.comProd34.tcplusondemand.comProd25.tcplusondemand.comProd06.tcplusondemand.comProd31.tcplusondemand.comProd28.tcplusondemand.com

11 sierpnia 2025 22:07 UTCinvestigating
We are investigating reports of customers experiencing automation service disruption. We are working to identify the issue and the impact across our server fleet.
11 sierpnia 2025 22:28 UTCidentified
The issue has been identified and a fix is being implemented.
11 sierpnia 2025 23:26 UTCmonitoring
A fix has been implemented and we are monitoring the results.
11 sierpnia 2025 23:31 UTCresolved
This incident has been resolved.

Aladtec Application Outage

Początek 1 sierpnia 2025 15:37 UTC 3h 23m

OutagePoważny incydent

Dotknięte komponenty

Aladtec Scheduling

1 sierpnia 2025 15:37 UTCinvestigating
We are experiencing issues with our Aladtec Scheduling application. A subset of users are impacted and our team is actively working to resolve this. We will provide more details as soon as more information becomes available.
1 sierpnia 2025 17:02 UTCidentified
The issue has been identified and a fix is being implemented.
1 sierpnia 2025 17:09 UTCmonitoring
A fix has been implemented and we are monitoring the results.
1 sierpnia 2025 19:00 UTCresolved
This incident has been resolved.

TimeClock Plus Application Outage

Początek 29 lipca 2025 17:31 UTC 56m

OutageKrytyczny incydent

Dotknięte komponenty

Prod60.tcplusondemand.com

29 lipca 2025 17:31 UTCinvestigating
We’re experiencing issues with our TimeClock Plus Time and Attendance application. A subset of users are impacted and our team is actively working to resolve this. We will provide more details as soon as more information becomes available.
29 lipca 2025 17:44 UTCidentified
The issue has been identified and a fix is being implemented.
29 lipca 2025 17:54 UTCmonitoring
A fix has been implemented and we are monitoring the results.
29 lipca 2025 18:27 UTCresolved
This incident has been resolved.

Aladtec Application Outage

Początek 24 czerwca 2025 11:38 UTC 1h 21m

Pending

Dotknięte komponenty

Aladtec Scheduling

24 czerwca 2025 11:38 UTCinvestigating
We are experiencing issues with our Aladtec Scheduling application. A subset of users are impacted and our team is actively working to resolve this. We will provide more details as soon as more information becomes available. Components affected: secure15.aladtec.com
24 czerwca 2025 12:10 UTCidentified
The issue has been identified and a fix is being implemented.
24 czerwca 2025 12:12 UTCmonitoring
A fix has been implemented and we are monitoring the results.
24 czerwca 2025 13:00 UTCresolved
This incident has been resolved.

TimeClock Plus Application Outage

Początek 18 czerwca 2025 16:40 UTC 3h 44m

OutageKrytyczny incydent

Dotknięte komponenty

Group1.tcplusondemand.com

18 czerwca 2025 16:40 UTCinvestigating
We’re experiencing issues with our TimeClock Plus Time and Attendance application. A subset of users are impacted and our team is actively working to resolve this. We will provide more details as soon as more information becomes available.
18 czerwca 2025 16:55 UTCidentified
The issue has been identified and a fix is being implemented.
18 czerwca 2025 17:39 UTCmonitoring
A fix has been implemented and we are monitoring the results.
18 czerwca 2025 20:24 UTCresolved
This incident has been resolved.

Aladtec Application Outage

Początek 13 czerwca 2025 14:01 UTC 31m

OutagePoważny incydent

Dotknięte komponenty

Aladtec Scheduling

13 czerwca 2025 14:01 UTCinvestigating
We’re experiencing issues with our Aladtec Scheduling application. A subset of users are impacted and our team is actively working to resolve this. We will provide more details as soon as more information becomes available.
13 czerwca 2025 14:10 UTCidentified
The issue has been identified and a fix is being implemented.
13 czerwca 2025 14:22 UTCmonitoring
A fix has been implemented and we are monitoring the results.
13 czerwca 2025 14:24 UTCmonitoring
We are continuing to monitor for any further issues.
13 czerwca 2025 14:32 UTCresolved
This incident has been resolved.

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