Historia awarii Trainerize

1. 28 sierpnia 2026 14:50 UTCinvestigating

   ABC wykryło anomalię, która może wskazywać na potencjalny problem dotyczący aplikacji wymienionych poniżej. Nasze zespoły inżynieryjne zostały zaangażowane, aby potwierdzić wpływ i określić odpowiedni przebieg działania. Dostarczymy aktualizacje, jak tylko pojawi się więcej informacji. Dziękuję za cierpliwość.

2. 28 sierpnia 2026 16:22 UTCmonitoring

   Wprowadzono rozwiązanie, a nasze zespoły monitorują obecnie aplikacje w celu zapewnienia stabilności i pełnej wydajności. Będziemy nadal uważnie obserwować zachowanie systemu przed potwierdzeniem rozdzielczości. Doceniamy twoją cierpliwość, gdy potwierdzamy rozwiązanie.

3. 28 sierpnia 2026 16:42 UTCresolved

   Drodzy klienci, Problem wpływający na szczegóły treningu w Trainerize, w tym zestawy, Reps, i statystyki ćwiczeń, został rozwiązany. Informacje o treningu są teraz zapisywane i wyświetlane poprawnie na platformach internetowych i mobilnych. Ukończenie treningu nie miało wpływu. Jednak statystyki ćwiczeń wprowadzone między około 9: 00 PM PT 27 sierpnia i 8: 50 AM PT 28 sierpnia może nie zostały zapisane i nie mogą być automatycznie odzyskane. Brakujące szczegóły można ręcznie ponownie wprowadzić edytując ukończony trening. Przepraszamy za niedogodności i doceniamy waszą cierpliwość. Dziękuję za dalsze wsparcie. Rozwiązania ABC Fitness Numer referencyjny: ACC- 10861

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 26 sierpnia 2026 12:11 UTCinvestigating

   ABC wykryło anomalię, która może wskazywać na potencjalny problem dotyczący aplikacji wymienionych poniżej. Nasze zespoły inżynieryjne zostały zaangażowane, aby potwierdzić wpływ i określić odpowiedni przebieg działania. Dostarczymy aktualizacje, jak tylko pojawi się więcej informacji. Dziękuję za cierpliwość.

2. 26 sierpnia 2026 12:17 UTCidentified

   Badamy kwestię dotyczącą usług płatniczych w ramach naszych aplikacji i połączeń API. Klienci mogą doświadczać błędów lub opóźnień podczas próby przetwarzania płatności. Nasze zespoły aktywnie pracują nad zidentyfikowaniem przyczyny i przywróceniem normalnej obsługi. Dostarczymy dodatkowe aktualizacje w miarę dostępności większej ilości informacji.

3. 26 sierpnia 2026 12:24 UTCmonitoring

   Wprowadzono rozwiązanie, a nasze zespoły monitorują obecnie aplikacje w celu zapewnienia stabilności i pełnej wydajności. Będziemy nadal uważnie obserwować zachowanie systemu przed potwierdzeniem rozdzielczości. Doceniamy twoją cierpliwość, gdy potwierdzamy rozwiązanie.

4. 26 sierpnia 2026 12:47 UTCresolved

   Drodzy klienci, Kwestia dotycząca usług płatniczych w naszych aplikacjach i połączeniach API została rozwiązana. Przetwarzanie płatności działa normalnie, a nasze zespoły będą nadal monitorować usługi. Serdecznie przepraszamy za wszelkie niedogodności, które mogły spowodować i doceniamy waszą cierpliwość podczas całego incydentu. Czas uderzenia: Start: 6: 40 czasu centralnego Koniec: 7: 17 czasu centralnego Dziękuję za dalsze wsparcie. Rozwiązania ABC Fitness Numer referencyjny: ACC- 10858

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 24 lipca 2026 12:59 UTCidentified

   ABC Fitness has identified a third-party provider issue impacting POS services. Some customers may experience transaction processing delays or intermittent failures. We are monitoring the situation and will continue to provide updates as new information becomes available.

2. 24 lipca 2026 13:28 UTCresolved

   Dear Valued Customers, We are pleased to confirm that the issue impacting the applications listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-[10800]

1. 23 lipca 2026 15:43 UTCinvestigating

   ABC has detected an anomaly that may indicate a potential issue affecting the application(s) listed below. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.

2. 23 lipca 2026 15:45 UTCidentified

   Our technical teams have identified an outage with a third-party vendor affecting the Ignite Point of Sale system. We are actively working on a resolution and will continue to share updates as progress is made. We understand the impact and are working diligently to restore full service. Thank you for your continued patience and support.

3. 23 lipca 2026 16:29 UTCidentified

   We are continuing to work on a fix for this issue.

4. 23 lipca 2026 16:38 UTCmonitoring

   POS services have been restored following the vendor's implementation of a workaround solution. Business operations are functioning normally at this time. We continue to work with our other vendors to investigate and resolve the remaining reporting-related issues. Further updates will be shared as progress is made.

5. 23 lipca 2026 16:52 UTCmonitoring

   We are continuing to monitor for any further issues.

6. 23 lipca 2026 18:42 UTCmonitoring

   A fix has been implemented by the third-party vendor, and our teams are currently monitoring the application(s) to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.

7. 23 lipca 2026 22:21 UTCresolved

   Dear Valued Customers, We are pleased to confirm that the issue impacting the application(s) listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Time of impact: Point of Sale System: Reference number: ACC-[10793] Start: Jul 23, 2026, 9:44 AM Central Time End: Jul 23, 2026, 10:48 AM Central Time Insights Analyze, Insights Customize: Reference number: ACC-[10792] Start: Jul 23, 2026, 9:44 AM Central Time End: Jul 23, 2026, 1:27 PM Central Time Thank you for your continued support. ABC Fitness Solutions

1. 1 lipca 2026 20:22 UTCinvestigating

   ABC has detected an anomaly that may indicate a potential issue affecting the application(s) listed below. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.

2. 1 lipca 2026 20:23 UTCinvestigating

   We are continuing to investigate this issue.

3. 1 lipca 2026 21:09 UTCmonitoring

   A fix has been implemented, and our teams are currently monitoring the application(s) to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.

4. 1 lipca 2026 21:27 UTCresolved

   Dear Valued Customers, We are pleased to confirm that the issue impacting the application(s) listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Time of impact: Start: 1:21 PM Central Time End: 3:50 PM Central Time Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-[10746]

1. 27 czerwca 2026 00:21 UTCinvestigating

   ABC has detected an anomaly that may indicate a potential issue affecting the applications listed below. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.

2. 27 czerwca 2026 00:47 UTCmonitoring

   A fix has been implemented, and our teams are currently monitoring the applications to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.

3. 27 czerwca 2026 01:06 UTCresolved

   Dear Valued Customers, We are pleased to confirm that the issue impacting the application(s) listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Thank you for your continued support. ABC Fitness Solutions Reference number: ACC- [10729]

1. 24 czerwca 2026 06:48 UTCinvestigating

   ABC Fitness is actively conducting emergency maintenance to restore full functionality impacting Enterprise API’s and MICO. We will provide updates as soon as more information becomes available. Thank you for your patience.

2. 24 czerwca 2026 07:59 UTCidentified

   Our teams continue to investigate the identified issue affecting the application(s) listed below. While we have confirmed the source of the problem, we are still assessing the best path to resolution. We remain actively engaged and will provide additional updates as soon as more information becomes available. Thank you for your continued patience.

3. 24 czerwca 2026 11:44 UTCidentified

   We are continuing to work on a fix for this issue.

4. 24 czerwca 2026 13:02 UTCresolved

   Dear Valued Customers, We are pleased to confirm that the issue impacting the application(s) listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Time of impact: Start: 12:28 AM Central Time End: 07:22 AM Central Time Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-10718

1. 18 czerwca 2026 15:27 UTCinvestigating

   ABC has detected an anomaly that may indicate a potential issue affecting the Trainerize & Ignite Engagement. Our engineering teams have been engaged to determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.

2. 18 czerwca 2026 15:36 UTCmonitoring

   A fix has been implemented, and our teams are currently monitoring the application(s) to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.

3. 18 czerwca 2026 21:45 UTCresolved

   Dear Valued Customers, We are pleased to confirm that the issue impacting the applications listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Thank you for your continued support. ABC Fitness Solutions

1. 18 czerwca 2026 09:15 UTCinvestigating

   ABC has detected an anomaly that may indicate a potential issue affecting the Trainerize & Ignite Engagement. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.

2. 18 czerwca 2026 09:32 UTCmonitoring

   A fix has been implemented, and our teams are currently monitoring the application(s) to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.

3. 18 czerwca 2026 10:03 UTCresolved

   Dear Valued Customers, We are pleased to confirm that the issue impacting the application(s) listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Time of impact: Start: 3:40 AM Central Time End: 4:41 AM Central Time Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-[10699]

1. 18 czerwca 2026 02:09 UTCidentified

   Hi everyone, we're aware of an issue causing users to be unable to login to the ABC Trainerize platform from both the web and mobile app. Our team is actively investigating and will provide an update shortly. Thank you for your patience. Follow our status updates here: www.status.trainerize.com.

2. 18 czerwca 2026 02:19 UTCmonitoring

   Our team has identified the issue causing the inability to login and have implemented a fix. We are continuing to monitor before resolving the incident. Thank you for your patience. Follow our status updates here: www.status.trainerize.com.

3. 18 czerwca 2026 02:29 UTCresolved

   The issue causing users to be unable to login to the ABC Trainerize platform from both the web and mobile app has been resolved. ABC Trainerize is back up and running! We apologize for any inconvenience and thank you for your patience and understanding. If you are experiencing any other issues, please contact us at [email protected].

1. 18 czerwca 2026 01:48 UTCinvestigating

   ABC has detected an anomaly that may indicate a potential issue affecting the Trainerize & Ignite Engagement. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.

2. 18 czerwca 2026 02:16 UTCmonitoring

   A fix has been implemented, and our teams are currently monitoring the Trainerize & Ignite Engagement to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.

3. 18 czerwca 2026 02:29 UTCresolved

   Dear Valued Customers, We are pleased to confirm that the issue impacting the Trainerize and Ignite Engagement has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Time of impact: Start: [08:15 PM] Central Time End: [09:06 PM] Central Time Thank you for your continued support. ABC Fitness Solutions Reference number: ACC- [10698]

1. 16 czerwca 2026 10:34 UTCinvestigating

   ABC has detected an anomaly that may indicate a potential issue affecting the Trainerize & Ignite Engagement. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.

2. 16 czerwca 2026 10:43 UTCinvestigating

   We are continuing to investigate this issue.

3. 16 czerwca 2026 11:38 UTCmonitoring

   A fix has been implemented, and our teams are currently monitoring the Trainerize & Ignite engagement to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.

4. 16 czerwca 2026 11:54 UTCresolved

   Dear Valued Customers, We are pleased to confirm that the issue impacting the Trainerize & Ignite Engagement has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Time of impact: Start: [05:00 AM] Central Time End: [06:34 AM] Central Time Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-[10691]

1. 15 czerwca 2026 16:59 UTCinvestigating

   Hi everyone, We're currently experiencing a service disruption affecting our web and mobile apps. Our team is actively investigating and working to restore full service as quickly as possible. We apologize for the impact this may be causing. Thank you for your patience.

2. 15 czerwca 2026 19:27 UTCidentified

   Our team has identified the issue causing the inability to login and are actively implementing a fix. We appreciate your patience and will provide another update as soon as we have more information. Thank you for your understanding and support.

3. 15 czerwca 2026 21:40 UTCidentified

   We are continuing to make progress on resolving the login issue. Our team has identified the root cause and is actively working to complete the fix. We do not yet have a confirmed ETA for resolution, but we will share an update here as soon as more information or a timeline becomes available. Thank you for your continued patience and understanding.

4. 15 czerwca 2026 23:08 UTCresolved

   Dear Valued Customers, We are pleased to confirm that services have been restored and core platform functionality is operating normally. Our teams have stabilized the platform and are continuing to complete final data syncing and background processing activities. During this time, some customers may notice slight delays with refreshed data, reporting, or queued updates. We are actively monitoring the environment and will provide another update once synchronization has fully completed. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Thank you for your continued support. Trainerize Team

1. 15 czerwca 2026 16:54 UTCinvestigating

   ABC has detected an anomaly that may indicate a potential issue affecting the Trainerize & Ignite application(s) listed below. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.

2. 15 czerwca 2026 17:14 UTCidentified

   Our technical teams have identified the source of the issue affecting the application. Currently, the impact is limited to Mobile App & Web App within the application. We are actively working on a resolution and will continue to share updates as progress is made. We understand the impact and are working diligently to restore full service. Thank you for your continued patience and support.

3. 15 czerwca 2026 17:28 UTCidentified

   We are continuing to work on a fix for this issue.

4. 15 czerwca 2026 23:00 UTCresolved

   Dear Valued Customers, We are pleased to confirm that services have been restored and core platform functionality is operating normally. Our teams have stabilized the platform and are continuing to complete final data syncing and background processing activities. During this time, some customers may notice slight delays with refreshed data, reporting, or queued updates. We are actively monitoring the environment and will provide another update once synchronization has fully completed. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-10689

1. 9 czerwca 2026 19:30 UTCinvestigating

   ABC has detected an anomaly that may indicate a potential issue affecting the application listed below. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.

2. 9 czerwca 2026 19:41 UTCinvestigating

   We are continuing to investigate this issue.

3. 9 czerwca 2026 20:28 UTCmonitoring

   As of now system is stable and we are closely monitoring the system We appreciate your patience during the issue.

4. 9 czerwca 2026 21:48 UTCresolved

   Dear Valued Customers, We are pleased to confirm that the issue impacting the application listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Thank you for your continued support. ABC Fitness Solutions Reference number: ACC- [10682]

1. 4 czerwca 2026 12:32 UTCinvestigating

   ABC has detected an anomaly that may indicate a potential issue affecting the application(s) listed below. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.

2. 4 czerwca 2026 12:39 UTCinvestigating

   The impacted application has been updated from Commerce to Legacy Billing. The issue was isolated to Legacy Billing, and Commerce services were not impacted by this event. We apologize for any confusion caused by the initial communication and appreciate your understanding.

3. 4 czerwca 2026 12:53 UTCmonitoring

   A fix has been implemented, and our teams are currently monitoring the application(s) to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.

4. 4 czerwca 2026 13:30 UTCresolved

   Dear Valued Customers, We are pleased to confirm that the issue impacting the application(s) listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-10667

1. 3 czerwca 2026 00:48 UTCinvestigating

   ABC has detected an anomaly that may indicate a potential issue affecting the application(s) listed below. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.

2. 3 czerwca 2026 01:10 UTCmonitoring

   A fix has been implemented, and our teams are currently monitoring the application(s) to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.

3. 3 czerwca 2026 01:29 UTCresolved

   Dear Valued Customers, We are pleased to confirm that the issue impacting the application(s) listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Thank you for your continued support. ABC Fitness Solutions Reference number: ACC- [10660]

1. 25 maja 2026 17:20 UTCinvestigating

   We're currently experiencing a service interruption on the ABC Trainerize web and mobile app. Our team is actively investigating and will provide a resolution as soon as possible. We apologize for any inconvenience.

2. 25 maja 2026 17:30 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 25 maja 2026 17:42 UTCresolved

   The service interruption impacting ABC Trainerize web and mobile applications has been resolved. Our teams implemented a fix and verified all affected systems have been fully restored. We apologize for the disruption and appreciate your patience while we worked to resolve the issue. If you continue to experience any problems, please contact Support. Thank you, ABC Trainerize Team

1. 25 maja 2026 17:13 UTCinvestigating

   ABC has detected an anomaly that may indicate a potential issue affecting the Trainerize & Ignite Engagement applications with heavy latency and timing out experience by customers. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.

2. 25 maja 2026 17:30 UTCinvestigating

   We are continuing to investigate this issue.

3. 25 maja 2026 17:34 UTCmonitoring

   A fix has been implemented, and our teams are currently monitoring the application to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.

4. 25 maja 2026 17:51 UTCresolved

   Dear Valued Customers, We are pleased to confirm that the issue impacting the Trainerize & Ignite Engagement applications has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Time of impact: Start: [11:48 AM] Central Time End: [12:30 PM] Central Time Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-[10641]

1. 7 maja 2026 20:29 UTCidentified

   We are currently investigating an issue affecting the Ignite Engagement mobile app where the Member QR barcode icon may be unresponsive for some users. Impact: This issue occurs after the app is force closed and reopened. When impacted, tapping the QR code icon does not open the barcode needed for club check-in. This affects both iOS and Android users on version 8.16.0 (cp1). Workaround: As a temporary workaround, users can delete and reinstall the app. The QR code will function normally until the app is force closed again. Our teams are actively investigating and evaluating next steps, including mitigation options. We will provide updates as more information becomes available.

2. 7 maja 2026 21:22 UTCmonitoring

   The issue causing the Member QR barcode icon to be unresponsive in the Engagement mobile app has been resolved. A fix has been deployed 8.16.0 (cp2) to address the problem affecting some users on version 8.16.0 (cp1) after force closing the app. What users can expect: - The update is applied automatically in the app. - All Trainerize and Engagement App users will see a notification that the app will close and reopen as the update is applied. - Once complete, the QR code should open and function normally for club check-in. - No further user action is required. We appreciate your patience as we validate the fix.

3. 7 maja 2026 21:47 UTCresolved

   Dear Valued Customers, We are pleased to confirm that the issue impacting the application has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-10607