Historia awarii Trustpilot

1. 30 września 2026 18:04 UTCinvestigating

   Niektórzy użytkownicy mają obecnie problemy z dostępem do naszej aplikacji biznesowej. Trustpilot jest świadomy tej kwestii i pracuje nad jej pilnym rozwiązaniem. Przepraszamy za wszelkie niedogodności.

2. 30 września 2026 20:29 UTCidentified

   Zidentyfikowaliśmy problem z https: / / business.trustpilot.com /. Na razie użytkownicy mogą uzyskać dostęp do określonych poddomen, takich jak: https: / / ie.business.trustpilot.com https: / / jp.business.trustpilot.com https: / / pt.business.trustpilot.com https: / / no.business.trustpilot.com https: / / ca.business.trustpilot.com https: / / nl- be.business.trustpilot.com https: / / uk.business.trustpilot.com https: / / fr.business.trustpilot.com https: / / dk.business.trustpilot.com https: / / es.business.trustpilot.com https: / / se.business.trustpilot.com https: / / nl.business.trustpilot.com https: / / au.business.trustpilot.com https: / / fr- be.business.trustpilot.com https: / / br.business.trustpilot.com https: / / fi.business.trustpilot.com https: / / de.business.trustpilot.com https: / / it.business.trustpilot.com https: / / nz.business.trustpilot.com https: / / pl.business.trustpilot.com https: / / at.business.trustpilot.com https: / / ch.business.trustpilot.com

3. 30 września 2026 21:23 UTCresolved

   Ten incydent został rozwiązany i wszystko działa zgodnie z oczekiwaniami

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 16 września 2026 12:46 UTCinvestigating

   Klienci korzystający z Widgetów Przeglądu Produktu z dzieleniem przeglądu mogą nie wyświetlać recenzji zgodnie z oczekiwaniami.

2. 16 września 2026 13:01 UTCidentified

   Aktualizacja naszych baz danych nie poszła tak gładko, jak oczekiwano. Obecnie pracujemy nad jego odzyskaniem i prawidłowym uruchomieniem.

3. 16 września 2026 16:26 UTCidentified

   Nie udało nam się złagodzić tej kwestii do dopuszczalnego poziomu, nie powodując degradacji usług. Jutro trzeba będzie dokładnie przyjrzeć się temu incydentowi. Klienci korzystający z Widgets Review produktów z dzielenia się przeglądem (zainteresowanych klientów) zobaczyliby, że nadal pracują i prezentują własne przeglądy produktów. Tylko wspólne opinie nie będą widoczne.

4. 17 września 2026 08:43 UTCmonitoring

   Uważamy, że nie udało się rozwiązać tej kwestii i że widżety przeglądu produktów wraz z dzieleniem się przeglądem powinny działać zgodnie z oczekiwaniami. Będziemy monitorować przez kilka godzin na wszelki wypadek.

5. 17 września 2026 10:47 UTCresolved

   Monitorując tę funkcję od jakiegoś czasu, uważamy, że ten incydent został rozwiązany i wszystko działa zgodnie z oczekiwaniami

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 24 marca 2026 21:18 UTCinvestigating

   We are currently investigating this issue which may be impacting some users in accessing their business product catalog.

2. 24 marca 2026 21:46 UTCinvestigating

   We are continuing to investigate this issue. The product catalog and related areas of the B2B app are currently impacted, along with potential impact on some widgets.

3. 24 marca 2026 22:36 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 24 marca 2026 23:43 UTCresolved

   This incident has been resolved.

1. 24 marca 2026 13:00 UTCinvestigating

   We are currently investigating this issue.

2. 24 marca 2026 13:36 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 24 marca 2026 14:29 UTCresolved

   This incident has been resolved.

1. 14 listopada 2025 07:21 UTCinvestigating

   We're experiencing an elevated level of TrustBox errors and are currently looking into the issue.

2. 14 listopada 2025 07:55 UTCinvestigating

   We are continuing to investigate this issue.

3. 14 listopada 2025 08:22 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 14 listopada 2025 09:22 UTCresolved

   This incident has been resolved.

1. 10 listopada 2025 02:55 UTCinvestigating

   This incident has been resolved.

2. 10 listopada 2025 05:41 UTCinvestigating

   We are continuing to investigate this issue.

3. 10 listopada 2025 05:43 UTCresolved

   This incident has been resolved.

1. 17 czerwca 2025 12:33 UTCinvestigating

   Invitation history is not loading correctly for some users and invitation changes are slow to update.

2. 17 czerwca 2025 13:39 UTCmonitoring

   We’ve identified the cause of the issue and made changes to mitigate. We continue to monitor the situation.

3. 18 czerwca 2025 09:20 UTCresolved

   All systems continue to operate as expected.

1. 12 czerwca 2025 18:46 UTCidentified

   Some users are having trouble logging in or signing up for an account right now. Trustpilot is aware of the issue and working to resolve it urgently. We apologize for any inconvenience.

2. 12 czerwca 2025 19:09 UTCidentified

   Due to 3rd party provider outage, some users are having trouble logging in or signing up for an account right now. Trustpilot is aware of the issue and is actively monitoring the situation. We apologise for any inconvenience.

3. 12 czerwca 2025 20:03 UTCmonitoring

   Our 3rd-party provider has applied a fix, and we continue to monitor platform health.

4. 13 czerwca 2025 06:02 UTCresolved

   This incident has been resolved.

1. 12 czerwca 2025 11:12 UTCinvestigating

   We are currently investigating an incident affecting the successful publishing of submitted reviews. We'll provide further updates by 12:00 UTC.

2. 12 czerwca 2025 11:13 UTCinvestigating

   This incident may also affect some functionality for users of our business app, including flagging reviews. Thank you for your patience and understanding while we aim to resolve this issue as soon as possible.

3. 12 czerwca 2025 11:19 UTCidentified

   We have identified the root cause and taken steps to resolve the issue.

4. 12 czerwca 2025 11:20 UTCmonitoring

   We have resolved the root cause and continue to monitor the situation. Affected B2B / business app functionality has been restored, and any delayed publishing of reviews should be addressed in the next 30 minutes.

5. 12 czerwca 2025 11:23 UTCresolved

   The incident has now been resolved. Thank you for your patience and unerstanding.

1. 30 maja 2025 13:51 UTCinvestigating

   Some users are having trouble signing up for a free business account using the Google Sign-up option. Trustpilot is aware of the issue and working to resolve it urgently. We apologize for any inconvenience.

2. 30 maja 2025 13:53 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 30 maja 2025 14:13 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 30 maja 2025 14:19 UTCresolved

   This incident has been resolved.

1. 16 maja 2025 12:03 UTCmonitoring

   Some users are having trouble accessing our business app at the moment. Trustpilot is aware of the issue and working to resolve it urgently. We apologize for any inconvenience.

2. 16 maja 2025 12:23 UTCresolved

   This incident has been resolved.

1. 3 kwietnia 2025 08:36 UTCinvestigating

   We are aware of an issue affecting the recency of product catalogs for some of our integrations, including but not limited to: Wix and Shopify. This means that updates made by customers using our integrations may not yet be reflected in the product catalogs hosted on our platform. We're actively investigating this issue, and will provide further updates as new information becomes available. No action is required on the part of our integrations customers, and product catalog updates will be reprocessed once this issue has been resolved.

2. 3 kwietnia 2025 11:55 UTCinvestigating

   We continue to investigate this issue and will provide further updates when they become available.

3. 3 kwietnia 2025 13:16 UTCidentified

   We believe we have identified a contributing factor to this incident and are testing a potential fix. Some customers may continue to see stale product information and we plan to reprocess product updates once we have confidence that a fix has been found.

4. 3 kwietnia 2025 13:51 UTCmonitoring

   A fix has been deployed. We'll begin to cautiously reprocess delayed product updates whilst continuing to monitor the situation.

5. 4 kwietnia 2025 08:56 UTCmonitoring

   We continue to monitor the situation, and all signs look good. We're working on reprocessing any delayed webhook events and anticipate completing this data reconciliation by early afternoon, ~13:00 UTC.

6. 7 kwietnia 2025 07:27 UTCmonitoring

   We continue to monitor the situation, and all signs look good. We're working on reprocessing any delayed webhook events. This has taken a little longer than expected. We'll provide an update on progress by 11:00 UTC.

7. 8 kwietnia 2025 07:44 UTCresolved

   This incident has been resolved.

1. 3 kwietnia 2025 08:35 UTCresolved

   We are aware of an issue affecting the recency of product catalogs for some of our integrations, including but not limited to: Wix and Shopify. This means that updates made by customers using our integrations may not yet be reflected in the product catalogs hosted on our platform. We're actively investigating this issue, and will provide further updates as new information becomes available. No action is required on the part of our integrations customers, and product catalog updates will be reprocessed once this issue has been resolved.

1. 27 marca 2025 11:12 UTCidentified

   Some users are having difficulty with re-authenticating with our integration on Zapier at the moment, no invitations are being sent. Trustpilot is aware of the issue and working to resolve it urgently. We apologize for any inconvenience.

2. 27 marca 2025 11:41 UTCidentified

   Users may be experiencing a partial outage with Zapier integration invitations. The Trustpilot team has identified the issue and is currently working on a permanent solution. In the meantime, if you need to send invitations via Zapier urgently, we recommend re-authenticating the Zapier integration. We apologize for any inconvenience this may cause.

3. 27 marca 2025 13:29 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 27 marca 2025 13:33 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 27 marca 2025 14:50 UTCresolved

   This incident has been resolved.

1. 14 marca 2025 16:58 UTCinvestigating

   Degraded performance on consumer profile pages. We are currently investigating.

2. 14 marca 2025 19:21 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 14 marca 2025 22:28 UTCresolved

   This incident has been resolved.

1. 11 marca 2025 12:51 UTCinvestigating

   At the moment we're experience data replication issues in our backend. We're currently working on this issue. We're sorry for any inconveniences.

2. 11 marca 2025 12:54 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 11 marca 2025 13:18 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 11 marca 2025 13:57 UTCresolved

   The fix has now been confirmed.

1. 29 stycznia 2025 10:05 UTCinvestigating

   We are currently investigating this issue.

2. 29 stycznia 2025 11:42 UTCmonitoring

   We have identified the issue, deployed a fix to address the issue, and we continue to monitor the situation.

3. 29 stycznia 2025 11:43 UTCmonitoring

   The fix that we've deployed may mean you need to sign out of your b2b account, and sign back in again.

4. 29 stycznia 2025 16:50 UTCresolved

   Thanks for your patience. Having monitored the situation for some time, we're happy that it is now resolved.

1. 28 stycznia 2025 15:29 UTCinvestigating

   Currently, business users are unable to log in to the B2B app using SSO.

2. 28 stycznia 2025 15:29 UTCinvestigating

   We are continuing to investigate this issue.

3. 28 stycznia 2025 16:15 UTCmonitoring

   A fix has been implemented. We are currently monitoring the situation.

4. 28 stycznia 2025 16:21 UTCidentified

   The issue has been identified and a fix is being implemented.

5. 28 stycznia 2025 16:28 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

6. 28 stycznia 2025 16:32 UTCresolved

   This incident has been resolved.

1. 28 listopada 2024 15:28 UTCinvestigating

   We're aware of an issue delaying the sending of review invitations emails and custom template emails. We're currently investigating.

2. 28 listopada 2024 16:20 UTCinvestigating

   We are continuing to investigate this issue.

3. 28 listopada 2024 17:29 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 28 listopada 2024 17:58 UTCmonitoring

   A fix has been implemented. We are actively processing through the queue of delayed review invitation emails, and will continue to monitor progress.

5. 3 grudnia 2024 05:56 UTCresolved

   This incident has been resolved.

1. 25 października 2024 11:50 UTCinvestigating

   We are currently experiencing intermittent loading issues with our B2B application. Our team is actively investigating and working to resolve the issue as quickly as possible. We apologize for any inconvenience and appreciate your patience.

2. 25 października 2024 12:19 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 25 października 2024 13:10 UTCmonitoring

   B2B app performance has been restored to normal, and we are actively monitoring our systems. Thank you for your patience and understanding.

4. 25 października 2024 16:15 UTCresolved

   This incident has now been resolved and the B2B app is fully functional. Thank you for your patience and understanding.