Historia awarii Udemy

1. 3 września 2026 19:56 UTCinvestigating

   Zawęziliśmy prawdopodobną przyczynę problemów z logowaniem SSO i wycofujemy ostatnie wydanie jako działanie naprawcze. Będziemy uważnie monitorować i wkrótce dostarczymy nowe informacje.

2. 3 września 2026 20:03 UTCmonitoring

   Cofnęliśmy ostatnie wydanie, które powodowało problemy z logowaniem i widzimy błędy logowania powracające do normalnego poziomu. Kontynuujemy ścisłą obserwację, aby potwierdzić, że problem jest w pełni rozwiązany.

3. 3 września 2026 20:14 UTCresolved

   Ostatnie wydanie powodujące problemy z logowaniem SSO zostało cofnięte, a funkcjonalność logowania wróciła do normy. Ten incydent został rozwiązany. Przepraszamy za wszelkie niedogodności.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 23 sierpnia 2026 17:03 UTCinvestigating

   Badamy raporty, że niektórzy użytkownicy nie są w stanie zalogować się do Udemy. Nasz zespół inżynieryjny aktywnie pracuje nad naprawą. Dostarczymy aktualizacje w miarę dostępności większej ilości informacji.

2. 24 sierpnia 2026 00:18 UTCinvestigating

   Obecnie badamy raporty użytkowników napotykających błąd aplikacji ("wyjątek od strony klienta") podczas wczytywania strony logowania Udemy. Praca: Aplikacja mobilna Udemy (iOS i Android) jest w pełni funkcjonalna i nie ma na nią wpływu. Osoby uczące się i instruktorzy mogą zalogować się za pomocą aplikacji mobilnej podczas pracy nad ustawieniem dostępu do sieci. Aktywnie współpracujemy z inżynierią, aby jak najszybciej to rozwiązać. Będziemy nadal publikować aktualizacje w ciągu następnej godziny lub jak tylko nowe informacje staną się dostępne.

3. 24 sierpnia 2026 00:51 UTCidentified

   Nasza strona doświadcza obecnie problemu stabilności - nasz zespół inżynieryjny pracuje nad jego rozwiązaniem. Może to wpłynąć na osoby uczące się z Udemy.com, które mają dostęp do platformy za pośrednictwem przeglądarek internetowych. Objawy to awarie logowania i błędy aplikacji po stronie klienta podczas próby uzyskania dostępu do witryny na pulpicie przeglądarki (Chrome, Firefox, Brave). Zalecane ćwiczenia: Doświadczenia mobilne są nienaruszone. Możesz kontynuować dostęp do swoich kursów za pomocą aplikacji Udemy Mobile lub mobilnej przeglądarki internetowej podczas pracy nad rozdzielczością. Nasz zespół zidentyfikował przyczynę i jest w przeglądzie. W ciągu godziny dostarczymy dalsze informacje. Aby uzyskać aktualizacje statusu na żywo, zapisz się na naszej stronie statusu. Doceniamy twoją cierpliwość.

4. 24 sierpnia 2026 01:26 UTCresolved

   Nasz zespół inżynieryjny rozwiązał problem wpływający na zablokowanych uczących się na Udemy.com. Użytkownicy doświadczali błędów aplikacji na stronie głównej i stronie My Learning podczas korzystania z witryny przez pulpitowe przeglądarki internetowe. W pełni wdrożono rozwiązanie, a problem już nie występuje. Nie musisz podejmować żadnych działań. Przepraszamy za zakłócenia i dziękujemy za cierpliwość.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 5 sierpnia 2026 07:48 UTCidentified

   We are seeing reports of SSO login failures of Udemy Business users. Our engineers have been aware of the issue and are now working to resolve it. Users may see the error message "We’re experiencing some issues with our website" while logging in via SSO.

2. 5 sierpnia 2026 07:50 UTCidentified

   We are continuing to work on a fix for this issue.

3. 5 sierpnia 2026 18:44 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 5 sierpnia 2026 22:42 UTCresolved

   Resolved – SSO Login Issues August 5, 2026 | 06:53 UTC – 08:44 UTC We have resolved an issue that affected SSO-based login for some Udemy Business users. During this window, a subset of users experienced login failures when attempting to authenticate via SSO. The issue was caused by a degradation in a third-party identity service and has been fully resolved. We apologize for the inconvenience and are taking steps to improve our detection and response for similar third-party disruptions in the future.

1. 24 czerwca 2026 18:46 UTCidentified

   Jesteśmy obecnie świadomi problemu, w którym niektóre pliki wideo mogą mieć wydłużony czas przetwarzania. Przesłane filmy wideo mogą pozostać w stanie "przetwarzania" dłużej niż oczekiwano. Kto ma wpływ: Instruktorzy wysyłają treści wideo na platformę.

2. 24 czerwca 2026 18:56 UTCidentified

   Jesteśmy obecnie świadomi problemu, w którym niektóre nośniki mediów mogą mieć wydłużony czas przetwarzania. Przesłane media, w tym filmy i obrazy, mogą pozostać w stanie "przetwarzania" dłużej niż oczekiwano.

3. 24 czerwca 2026 22:28 UTCresolved

   Ten incydent został rozwiązany.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 27 maja 2026 11:01 UTCinvestigating

   Our site is experiencing an issue with purchasing courses and subscriptions - We're looking into this, and we'll report back as more information becomes available.

2. 27 maja 2026 11:30 UTCresolved

   We have resolved the issue on our site, and performance is back to normal. We appreciate your patience.

1. 15 maja 2026 19:35 UTCinvestigating

   We are currently investigating this issue.

2. 15 maja 2026 20:06 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 15 maja 2026 20:15 UTCresolved

   This incident has been resolved.

1. 8 maja 2026 01:19 UTCinvestigating

   We are currently investigating an issue that may affect some logged-in users. Our engineering team is actively working to resolve it. We will provide updates as more information becomes available.

2. 8 maja 2026 01:55 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 8 maja 2026 02:12 UTCidentified

   We are currently experiencing service disruptions due to a third-party infrastructure issue. Some users may experience degraded performance or intermittent errors. Current status: We have identified the root cause and are working with our infrastructure provider to restore full service. We are seeing signs of recovery and expect continued improvement. We apologize for the inconvenience and will provide updates as the situation progresses.

4. 8 maja 2026 03:30 UTCidentified

   Service disruption. We are currently stable but still open to impact from the AWS issues. AWS is currently trying to restore a cooling system that caused an overheating event within the datacenter. Next schedule update is around 10pm PT. You may see errors when trying to sign in or watch content. It's still ongoing, we will share more updates as they come in. Thank you for your patience.

5. 8 maja 2026 06:06 UTCmonitoring

   Amazon is starting to recover according to the latest updates, but we are seeing some elevated errors again. We are continuing to monitor.

6. 8 maja 2026 10:01 UTCmonitoring

   We are seeing recovery in all impacted areas of our site. We are continuing to monitor for any further issues.

7. 8 maja 2026 17:55 UTCmonitoring

   We are continuing to monitor for any further issues.

8. 8 maja 2026 17:57 UTCresolved

   The issue caused by a third-party infrastructure problem has been resolved. Systems are now back to normal, and services are running as expected. We’ll keep monitoring closely, but things are looking good on our side.

1. 5 maja 2026 12:23 UTCinvestigating

   Our site is experiencing a stability issue - We're looking into this, and we'll report back as more information becomes available.

2. 5 maja 2026 17:15 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 5 maja 2026 19:27 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 5 maja 2026 19:31 UTCresolved

   This incident has been resolved.

1. 20 kwietnia 2026 15:45 UTCinvestigating

   Our site is experiencing a stability issue - We're looking into this, and we'll report back as more information becomes available.

2. 20 kwietnia 2026 16:03 UTCinvestigating

   We are continuing to investigate this issue.

3. 20 kwietnia 2026 16:14 UTCmonitoring

   We are seeing signs of recovery following earlier performance degradation across the platform. Users should experience improved load times, and services are stabilizing. Our engineering team continues to monitor closely to ensure full resolution. We will provide another update once monitoring is complete or if any changes occur.

4. 20 kwietnia 2026 16:25 UTCresolved

   This incident has been resolved. Performance has returned to normal across the platform. Our engineering team has confirmed stability and will continue to monitor as a precaution. Thank you for your patience while we worked to address this.

1. 16 kwietnia 2026 01:09 UTCinvestigating

   We’re currently investigating an issue where some users see a blank area instead of the video player when trying to watch Udemy courses in a web browser. Our engineering team is working to identify the cause and restore normal video playback. Workaround: Some users may be able to access and watch their courses by: – Using the Udemy mobile app (iOS or Android), or – Trying a different browser or device. We’ll share another update here as soon as we have more information.

2. 16 kwietnia 2026 01:34 UTCmonitoring

   Fix deployed for blank video player issue We’ve deployed a change intended to fix the issue where some users saw a blank area instead of the course video player when watching Udemy courses in a web browser. Initial checks indicate that video playback is working as expected again, but we are continuing to monitor error rates and user feedback to ensure the issue is fully resolved. If you still see a blank area instead of the video player, please refresh your browser. If the issue persists, contact Udemy Support so we can investigate further.

3. 16 kwietnia 2026 01:59 UTCresolved

   Our engineering team has implemented a fix, and course access is now functioning as expected.

1. 13 kwietnia 2026 13:30 UTCinvestigating

   Our Udemy.com site is experiencing a stability issue - We're looking into this, and we'll report back as more information becomes available.

2. 13 kwietnia 2026 15:09 UTCresolved

   This incident has been resolved.

1. 12 kwietnia 2026 16:36 UTCinvestigating

   We are currently investigating an issue where some learners may be receiving an usually high number of email notification from the platform. Our engineering team is actively working to identify the root cause and mitigate the impact. We understand this may be disruptive and appreciate your patience while we resolve the issue.

2. 13 kwietnia 2026 16:21 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 13 kwietnia 2026 16:27 UTCresolved

   This incident has been resolved.

1. 9 kwietnia 2026 09:48 UTCinvestigating

   Our site is experiencing a stability issue. Symptoms are blank pages and slowness on the site. We're looking into this, and we'll report back as more information becomes available.

2. 9 kwietnia 2026 09:54 UTCmonitoring

   Current Status: Recovery in Progress We’re starting to see positive signs of recovery on the site. Our engineering team will continue monitoring to ensure full restoration. Thank you for your continued patience.

3. 9 kwietnia 2026 10:36 UTCresolved

   We have resolved the stability issue on our site, and performance is back to normal. We appreciate your patience.

1. 6 kwietnia 2026 17:18 UTCidentified

   Non-cached course landing pages may fail to load for users, resulting in errors when accessing course content.

2. 6 kwietnia 2026 17:44 UTCidentified

   We are continuing to work on a fix for this issue.

3. 6 kwietnia 2026 17:50 UTCidentified

   Some course pages may not load and instead show an error, preventing learners from accessing the course content.

4. 6 kwietnia 2026 18:44 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 6 kwietnia 2026 22:53 UTCresolved

   This incident has been resolved.

1. 30 marca 2026 10:07 UTCinvestigating

   We are investigating an issue where learner course progress appears as less than 100% in reports and dashboards, despite the fact that they have already received completion certificates. Our engineering team is currently working to resolve it.

2. 30 marca 2026 16:09 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 30 marca 2026 23:09 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 1 kwietnia 2026 10:04 UTCmonitoring

   We’re seeing gradual recovery in the course completion ratio. We will continue to monitor the results.

5. 2 kwietnia 2026 18:19 UTCresolved

   This incident has been resolved.

1. 20 marca 2026 15:37 UTCinvestigating

   We are investigating an issue where some learners are unable to complete coding exercises. After running or modifying the base code and clicking Run tests, the execution hangs for 1–2 minutes and then returns the error message “Something is wrong in our systems.”

2. 20 marca 2026 16:26 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 20 marca 2026 17:00 UTCresolved

   This incident has been resolved.

1. 12 marca 2026 16:15 UTCinvestigating

   We are currently investigating an issue affecting Single Sign-On (SSO) for some users following a recent authentication service migration. At this time, most existing users can log in via SSO but may have experienced failures earlier. New users attempting to sign up via SSO are still impacted. They may see a generic error message or be redirected back to the login page after attempting SSO. We will provide updates here as we make progress. As a temporary workaround, where available in your organization, users may log in using a non‑SSO method (e.g., email and password) while we complete our SSO remediation.

2. 12 marca 2026 16:35 UTCinvestigating

   SSO login has been restored. We are now focused on a remaining issue where some users cannot authenticate to the Udemy Business MCP Server for AI tool integrations. Our team is investigating and deploying fixes.

3. 12 marca 2026 18:57 UTCresolved

   All SSO login/sign-up issues and Udemy Business MCP authentication issues have been resolved. Both standard SSO access and MCP-based AI tool integrations are now working normally.

1. 11 marca 2026 02:12 UTCinvestigating

   We are aware of an issue with the Course Progress where lectures are not being marked as complete. Our team is actively investigating and working to restore normal performance as quickly as possible. Further updates will be posted here.

2. 11 marca 2026 02:39 UTCidentified

   The course-taking feature on our site is currently experiencing stability issues - our engineering team is currently working to resolve it. This impacts both Udemy Business and Udemy.com. Symptoms are lectures are not able to be marked as complete, even after watching the content fully.

3. 11 marca 2026 08:24 UTCmonitoring

   [Update] - Course completion seems to be fixed for new lectures consumed. Our engineering teams are now working on backfilling the data for the impacted interval. We truly appreciate your patience and understanding.

4. 12 marca 2026 02:45 UTCresolved

   We have resolved the issue with the Course completion feature on our site, but some users who watched the full course content during the incident may still see the lectures not being marked as completed. We appreciate your patience. [Action needed] Udemy is working to fix this issue automatically as part of the cleanup tasks from this incident, but it may take more time. If you urgently need this to be resolved, please contact support who can support you further.

1. 5 marca 2026 11:27 UTCinvestigating

   The Labs feature on our UB site is currently experiencing stability issues - our engineering team is currently working to resolve it.

2. 5 marca 2026 15:14 UTCmonitoring

   [Monitoring] Stability Issues: Jupyter Notebook Lab Our investigation confirmed that stability issues were isolated to Jupyter Notebook Labs. The root cause has been addressed, and we are now in a monitoring phase while the system returns to normal operating parameters.

3. 5 marca 2026 16:14 UTCresolved

   Resolved: Stability Issues - Jupyter Notebook Labs Status Update Message Resolved - The stability issues affecting Jupyter Notebook Labs have been fully resolved. After a period of monitoring, we have confirmed that the system is stable and operating at normal parameters. We apologize for any disruption this may have caused.

1. 2 marca 2026 23:39 UTCinvestigating

   We are aware of an issue causing slow loading times across parts of our site. We are still investigating the full impact, but at this time we know that performance is degraded for some users. Our team is actively investigating and working to restore normal performance as quickly as possible. Further updates will be posted here.

2. 2 marca 2026 23:56 UTCmonitoring

   Our engineering team has reverted the recent change that caused course landing pages to fail to load for all users. Course landing pages are now loading again and overall site performance is improving. We are continuing to monitor closely to ensure everything remains stable. We’ll post a final update once performance is fully confirmed as normal.

3. 3 marca 2026 00:04 UTCresolved

   We’ve resolved the issue that prevented course landing pages from loading for Market Place and Personal Plan Grow with Google subscribers. Course landing pages are now loading normally again. We understand this disruption may have impacted your learning plans, and we’re sorry for the inconvenience this caused. This incident did not impact Udemy Business users.