Historia awarii Vetspire

1. 19 sierpnia 2026 14:12 UTCinvestigating

   Obecnie badamy problem z integracją IDEXX WebPACS, zamawiając obrazowanie za pomocą integracji teraz niespodziewanie wymaga konkretnego testu, który należy wybrać lub wprowadzić przed rozpoczęciem. Nasz zespół inżynieryjny aktywnie bada przyczynę przywrócenia standardowej funkcjonalności. Dostarczymy aktualizacje, jak tylko pojawi się więcej informacji.

2. 19 sierpnia 2026 16:26 UTCmonitoring

   Wypuściliśmy rozwiązanie tej kwestii i nadal uważnie monitorujemy wydajność funkcji Vetspire.

3. 19 sierpnia 2026 18:55 UTCresolved

   Ten incydent został rozwiązany.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 29 lipca 2026 20:31 UTCinvestigating

   Badamy raporty o ograniczonym lub niedostępnym dostępie do modułu pokładowego.

2. 30 lipca 2026 11:21 UTCidentified

   Zidentyfikowaliśmy przyczynę tej kwestii i pracujemy nad wdrożeniem rozwiązania.

3. 31 lipca 2026 14:28 UTCmonitoring

   Wprowadzono rozwiązanie i monitorujemy wyniki.

4. 31 lipca 2026 17:24 UTCresolved

   Ten incydent został rozwiązany.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 24 lipca 2026 18:15 UTCinvestigating

   Obecnie badamy raporty problemów dostępu book.your.vet link rezerwacji online. Nasz zespół aktywnie przygląda się tej sprawie

2. 24 lipca 2026 20:23 UTCinvestigating

   Nadal badamy tę kwestię.

3. 24 lipca 2026 21:40 UTCmonitoring

   Wprowadzono rozwiązanie i monitorujemy wyniki. Rezerwacja wróciła do normalnych operacji.

4. 25 lipca 2026 01:09 UTCresolved

   Kwestia ta została rozwiązana.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 17 lipca 2026 20:08 UTCinvestigating

   Freshworks ma obecnie przestoje, które wpływają na funkcję czatu, który wpływa na kilka PIMS, w tym Vetspire.

2. 20 lipca 2026 13:36 UTCresolved

   Ten incydent został rozwiązany.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 16 lipca 2026 16:20 UTCinvestigating

   Prowadzimy śledztwo w sprawie brakujących pól opadowych w sekcji Spożycie niektórych spotkań

2. 17 lipca 2026 13:50 UTCidentified

   Problem został zidentyfikowany i jest w trakcie wdrażania.

3. 21 lipca 2026 13:04 UTCresolved

   Ten incydent został rozwiązany.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 15 lipca 2026 20:02 UTCinvestigating

   Aktualnie badane: Komunikat o błędzie pojawia się podczas pobierania płatności gotówkowej, gdy "zaokrąglanie na fakturach gotówkowych" jest włączone.

2. 16 lipca 2026 11:04 UTCidentified

   Zidentyfikowaliśmy przyczynę tej kwestii i pracujemy nad wdrożeniem rozwiązania.

3. 17 lipca 2026 16:30 UTCresolved

   Ten incydent został rozwiązany.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 15 czerwca 2026 14:39 UTCinvestigating

   Antech is currently experiencing an outage that is affecting several PIMS, including Vetspire.

2. 16 czerwca 2026 12:01 UTCresolved

   This incident has been resolved.

1. 10 czerwca 2026 17:46 UTCinvestigating

   We are currently investigating two issues affecting medication refill logic: Refill Quantity Reduction: Processing a single refill updates and reduces the refill counts for all medication refills with the same RX number, rather than tracking each individual deduction independently. Invalid Refill Availability: If a medication status is set to Refilled, it incorrectly retains the "Refill RX" option in the actions menu (three dots)

2. 12 czerwca 2026 16:55 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 12 czerwca 2026 17:22 UTCidentified

   We are continuing to work on a fix for this issue.

4. 16 czerwca 2026 14:04 UTCresolved

   This incident has been resolved.

1. 9 czerwca 2026 19:15 UTCinvestigating

   We are currently investigating an issue where for some users the hospital chat feature becomes frozen or locked open on the screen.

2. 9 czerwca 2026 22:13 UTCidentified

   We believe we have identified the root cause of the issue. While we work on a permanent fix, affected users can bypass the frozen chat modal by manually updating their browser URL: Current URL: ...vetspire.com/schedule?view=day&openNav=Chat Updated URL: ...vetspire.com/schedule?view=day (simply remove &openNav=Chat from the end of the address bar) We are continuing to collaborate with impacted users to verify the solution and will provide another update as we progress toward a permanent resolution.

3. 11 czerwca 2026 11:10 UTCidentified

   The issue has been identified and a fix is currently being tested in our staging environment. We will provide further updates once testing is complete and the deployment is ready.

4. 12 czerwca 2026 17:21 UTCresolved

   This incident has been resolved.

1. 8 czerwca 2026 14:50 UTCinvestigating

   We are currently investigating an issue on the New Schedule where the current time indicator (orange bar) may intermittently regress to 12:00 AM after navigating away from the page and returning.

2. 10 czerwca 2026 20:22 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 11 czerwca 2026 11:07 UTCidentified

   The issue has been identified and a fix is currently being tested in our staging environment. We will provide further updates once testing is complete and the deployment is ready.

4. 11 czerwca 2026 12:02 UTCmonitoring

   We have released a fix for this issue and are continuing to closely monitor performance of Vetspire features.

5. 11 czerwca 2026 14:07 UTCresolved

   This incident has been resolved.

1. 8 czerwca 2026 13:20 UTCinvestigating

   We are investigating reports of required providers when scheduling in the Daycare column.

2. 8 czerwca 2026 18:45 UTCidentified

   We have identified the cause of this issue and are working to implement a fix.

3. 9 czerwca 2026 11:45 UTCresolved

   This incident has been resolved.

1. 3 czerwca 2026 13:32 UTCinvestigating

   We are actively investigating an issue where scheduled times are displaying misaligned on the UI. Please note that this is purely a display issue and not a loss of functionality.

2. 3 czerwca 2026 21:38 UTCresolved

   A fix has been released for the schedule misalignment issue, and schedule functionality has returned to normal. This is now resolved.

1. 1 czerwca 2026 20:28 UTCidentified

   Vetspire has been experiencing increased latency due to higher than normal traffic. The development team will be making some adjustments and will be monitoring them overnight.

2. 2 czerwca 2026 15:23 UTCmonitoring

   A fix has been implemented, and performance has returned to normal.

3. 2 czerwca 2026 15:37 UTCresolved

   This incident has been resolved.

1. 26 maja 2026 14:22 UTCmonitoring

   We were experiencing intermittent system performance issues that may have caused some users to be unexpectedly logged out. Our engineering team has identified and mitigated the issue. We are continuing to monitor the system to ensure stability.

2. 27 maja 2026 11:41 UTCmonitoring

   We are continuing to monitor the system to ensure stability.

3. 27 maja 2026 13:01 UTCresolved

   This incident has been resolved; however, we will continue to monitor the system to ensure stability.

1. 20 maja 2026 18:04 UTCinvestigating

   We are investigating an issue where Expiration Dates are not displaying on RX labels. Our team is actively working on this issue.

2. 21 maja 2026 11:06 UTCidentified

   We have identified the cause of this issue and are working to implement a fix.

3. 22 maja 2026 13:40 UTCmonitoring

   We have released a fix for this issue and are continuing to closely monitor.

4. 26 maja 2026 14:07 UTCresolved

   This incident has been resolved.

1. 20 maja 2026 15:35 UTCinvestigating

   We are aware of and investigating an issue that when manually adding an expiration date on an RX label produces a Toast error.

2. 20 maja 2026 15:36 UTCidentified

   We have identified the cause of this issue and are working to implement a fix.

3. 20 maja 2026 15:36 UTCmonitoring

   We have released a fix for this issue and are continuing to closely monitor performance of Vetspire features.

4. 20 maja 2026 15:41 UTCresolved

   This incident has been resolved.

1. 6 maja 2026 12:17 UTCinvestigating

   We are currently investigating an issue within the Medication Modal where the Dose dropdown may not display the full list of available units of measurement. Note: This does not affect default units, which continue to display correctly when a product is ordered.

2. 7 maja 2026 11:26 UTCidentified

   We have identified the cause of this issue and are working to implement a fix.

3. 7 maja 2026 11:27 UTCidentified

   We are continuing to work on a fix for this issue.

4. 8 maja 2026 11:20 UTCidentified

   A fix has been deployed to our testing environment and is currently being verified. We will provide a further update once it is ready to be released.

5. 11 maja 2026 11:06 UTCresolved

   This issue has been resolved. If you continue to experience any issues, please log out and back into Vetspire.

1. 4 maja 2026 15:08 UTCmonitoring

   We are aware of an issue involving delays in the UI. A fix has been released and we are monitoring.

2. 4 maja 2026 15:47 UTCmonitoring

   We are continuing to monitor for any further issues.

3. 4 maja 2026 16:20 UTCresolved

   This incident has been resolved.

1. 7 kwietnia 2026 14:19 UTCinvestigating

   We are investigating reports of limited or unavailable access to the listed Vetspire feature(s). We will update this page once we identify the full impact of this issue.

2. 7 kwietnia 2026 14:45 UTCinvestigating

   We are continuing to investigate. We understand this impacts your workflow and are working to restore full functionality as quickly as possible. We will provide another update as soon as more information becomes available.

3. 7 kwietnia 2026 14:55 UTCinvestigating

   We have implemented a fix to mitigate the impact and are currently seeing a significant reduction in error rates. We are remaining in an investigating state as we monitor the environment and continue to work toward a full resolution. We will provide further updates as we confirm complete stability.

4. 7 kwietnia 2026 15:08 UTCmonitoring

   We have released a fix for this issue and are continuing to closely monitor performance of Vetspire features. We will update this page when the issue is resolved.

5. 7 kwietnia 2026 15:57 UTCresolved

   This incident has been resolved.

1. 30 marca 2026 19:07 UTCinvestigating

   We are investigating reports of limited or unavailable access to Vetspire .

2. 30 marca 2026 19:26 UTCmonitoring

   We are continuing to closely monitor performance of Vetspire features and will update this page when the issue is resolved.

3. 30 marca 2026 20:54 UTCinvestigating

   We are continuing to investigating reports of limited or unavailable access to the Vetspire UI. We will update this page once we identify the full impact of this issue.

4. 30 marca 2026 21:57 UTCinvestigating

   We are continuing to investigate this issue.

5. 30 marca 2026 23:04 UTCinvestigating

   Our investigation into current reports regarding the Vetspire UI is ongoing. We are working to assess the situation fully and will share further information as it becomes available

6. 30 marca 2026 23:59 UTCinvestigating

   We are still monitoring the situation involving the Vetspire UI. Efforts to determine the full scope of the reported behavior are in progress, and we will post additional details here as they are clarified.

7. 31 marca 2026 01:05 UTCidentified

   Our technical teams have moved into the next phase of addressing the reported behavior within the Vetspire UI. We are now focused on implementing specific measures to resolve the situation and will provide further updates as progress is made.

8. 31 marca 2026 01:57 UTCidentified

   Our teams continue to focus on implementing measures to resolve the situation. We will provide further updates as we have them.

9. 31 marca 2026 13:11 UTCmonitoring

   The team continues to monitor the platform. Last night, multiple database infrastructure optimizations were implemented to improve the responsiveness of Vetspire. Our dedicated team is continuing to closely monitor the platform this morning. At this stage, the platform is stable. We will continue to provide updates throughout the day.

10. 31 marca 2026 14:14 UTCmonitoring

    The team continues to monitor the platform. The platform remains stable. We will continue to provide updates throughout the day.

11. 31 marca 2026 15:10 UTCmonitoring

    We are continuing to closely monitor the platform. The system remains stable. We will provide further updates throughout the day.

12. 31 marca 2026 16:23 UTCmonitoring

    We are continuing to closely monitor the platform. We will provide further updates throughout the day.

13. 31 marca 2026 17:53 UTCresolved

    This incident has been resolved.