Historia awarii Webroot

Zix - Hosted Exchange is currently experiencing an issue with some mailboxes unable to connect. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number:

We are continuing to investigate this issue.

A fix has been implemented and we are monitoring the results.

Zix - Hosted Exchange is currently experiencing an issue with some mailboxes unable to connect. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3960496

Zix - Hosted Exchange experienced an issue with some mailboxes unable to connect. Service has been restored and is now being validated. We appreciate your patience. Tracking Number: IM3960496

This incident has been resolved.

Core Content Management North America is experiencing service unavailability. Opentext Teams are currently assemble and working to resolve the issue. We appreciate your patience. Tracking Number: IM3959876

The following services are experiencing service unavailability. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Core Content Management - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Tracking Number: IM3959876

The following services were experiencing service unavailability. The issue is now resolved. We appreciate your patience. - Core Content Management - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Tracking Number: IM3959876

MailStore Cloud was unavailable. Clients were experiencing login issues. The issue is now resolved. We appreciate your patience.

We are currently investigating an issue causing errors with Zix Email Threat Protection Link Protection. Our team is working to identify the cause and restore normal functionality. Further updates will be provided as they become available. Incident - IM3959175

The team identified the issue and resolve it roughly around 5:30 AM CST this morning. It appears that a SQL service did not properly restart which caused Link Protection to fail. We are investigating what caused the service to not properly restart but services have been restored. Incident - IM3959175

This incident has been resolved.

Zix - Hosted Exchange is currently receiving reports of slowness accessing email via OWA and Outlook desktop. Teams are currently assembled and working to investigate the issue. We appreciate your patience. Tracking Number: IM3958701

Investigating - Zix Hosted Exchange teams continue to investigate reports of intermittent slowness when accessing email through OWA and Outlook desktop. No server-side issues have been identified at this time, and the investigation remains ongoing. We appreciate your patience and will provide further updates as information becomes available. Tracking Number: IM3958701

Monitoring - Zix Hosted Exchange - Our teams have not identified any service-side issues at this time and will continue to closely monitor the environment for any further reports or signs of impact. Tracking Number: IM3958701

Zix - Hosted Exchange - Our teams have not identified any service-side issues at this time and will continue to closely monitor the environment for any further reports or signs of impact. Tracking Number: IM3958701

Zix Encryption Services - Email Message Privacy (EMP) portals and plugins are currently experiencing an issue. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3957099

Zix Encryption Services - Email Message Privacy (EMP) portals and plugins experienced an issue with availability. The issue is now resolved. We appreciate your patience. Tracking Number: IM3957099

Server Backup US East (Boyers) is currently experiencing login issues with the Iron Mountain portal. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3957043

Server Backup US East (Boyers) is currently experiencing login issues with the Iron Mountain portal. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. Tracking Number: IM3957043

Server Backup US East (Boyers) experienced login issues with the Iron Mountain portal. The issue is now resolved. We appreciate your patience. Tracking Number: IM3957043

OCP North America is in a degraded state. The following applications are impacted, and customers may feel degraded performance. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Core Content Management (corecontent.us.opentext.com) - Core Content Management for SAP® SuccessFactors - Core Platform - Metadata (cms.us.opentext.com) Tracking Number: IM3955195

OCP North America was in a degraded state. The following applications were impacted, and customers may have experienced degraded performance. Service has been restored and is now being validated. We appreciate your patience. - Core Content Management (corecontent.us.opentext.com) - Core Content Management for SAP® SuccessFactors - Core Platform - Metadata (cms.us.opentext.com) Tracking Number: IM3955195

OCP North America was in a degraded state. The following applications were impacted, and customers may have experienced degraded performance. The issue is now resolved. We appreciate your patience. - Core Content Management (corecontent.us.opentext.com) - Core Content Management for SAP® SuccessFactors - Core Platform - Metadata (cms.us.opentext.com) Tracking Number: IM3955195

Zix - Hosted Exchange (HEX) - Our engineering team is currently investigating new reports of Outlook connection issues in the EMEA region. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3953059

We have deployed a fix that has resolved the issue. The team is continuing to monitor the system closely to ensure everything remains stable. Tracking Number: IM3953059

This incident has been resolved.

Core EDR/MDR experienced an issue. The Detection & Response portal was temporarily unavailable earlier today. The issue is now resolved. We appreciate your patience. If you have any questions or concerns, please reach out to the Support Team.

Zix - Hosted Exchange (HEX) - Our engineering team is currently investigating reports of Outlook connection issues in the EMEA region. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3952482

Zix - Hosted Exchange (HEX) is currently experiencing an issue with Outlook connections in EMEA region. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3952482

Zix - Hosted Exchange experienced an issue with Outlook connections in the EMEA region. We are starting to receive reports of mailboxes successfully reconnected again. We are continuing to monitor the service. We appreciate your patience. Tracking Number: IM3952482

Tracking Number: IM3952482 - Users confirmed yesterday that they are now able to connect to Outlook.

Core Compliance in OCP US was not available from 6/29/2026 04:53 GMT to 06:53 GMT. During the outage policy enforcement across customer information was not functioning. Teams were engaged and the issue was resolved by adjusting the configuration of the backend database. Ref: IM3952401

We are currently investigating an issue where some users are experiencing HEX mailbox delivery problems. IM3952049

IM3952049 - We are continuing to investigate the issue. While some mitigation steps have been attempted, the root cause has not yet been identified. Our engineering team is actively working on this and we will provide further updates as we have more information.

We have deployed a fix that has resolved the issue. The team is continuing to monitor the system closely to ensure everything remains stable. IM3952049

This incident has been resolved.

The following services are experiencing a potential service degradation. Services that can be failed over to our alternate site will be failed over to avoid impact. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS - Fax Cloud Connect (RightFax) - Fax2Mail - Core Messaging - Email - Core Messaging - SMS Tracking Number: IM3951663

The following services are experiencing a potential service degradation. Services that can be failed over to our alternate site will be failed over to avoid impact. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS - Fax Cloud Connect (RightFax) - Fax2Mail - Core Messaging - Email - Core Messaging - SMS The next update for this issue will be sent on 28 June 2026, or if there are any significant updates, whichever comes first. Tracking Number: IM3951663

The following services are experiencing a potential service degradation. Services that can be failed over to our alternate site will be failed over to avoid impact. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS - Fax Cloud Connect (RightFax) - Fax2Mail - Core Messaging - Email - Core Messaging - SMS Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. Tracking Number: IM3951663

The following services are experiencing a potential service degradation. Services that can be failed over to our alternate site will be failed over to avoid impact. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS - Fax Cloud Connect (RightFax) - Fax2Mail - Core Messaging - Email - Core Messaging - SMS Updates for this issue will be sent every 24 hours or if there are significant updates, whichever comes first. Tracking Number: IM3951663

The following services are experiencing a potential service degradation. Services that can be failed over to our alternate site will be failed over to avoid impact. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS - Fax Cloud Connect (RightFax) - Fax2Mail - Core Messaging - Email - Core Messaging - SMS The next update will be sent on 6 July 2026 at 13:00 UTC or if there are significant updates, whichever comes first. Tracking Number: IM3951663

The following services are experiencing a potential service degradation. Services that can be failed over to our alternate site will be failed over to avoid impact. Teams are currently assembled and still working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS - Fax Cloud Connect (RightFax) - Fax2Mail - Core Messaging - Email - Core Messaging - SMS Updates for this issue will be sent every 24 hours or if there are significant updates, whichever comes first. Tracking Number: IM3951663

The following services are experiencing a potential service degradation. Services that can be failed over to our alternate site will be failed over to avoid impact. Teams are currently assembled and still working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS - Fax Cloud Connect (RightFax) - Fax2Mail - Core Messaging - Email - Core Messaging - SMS Updates for this issue will be sent every 24 hours or if there are significant updates, whichever comes first.

The following services were experiencing a potential service degradation. Service has been restored to a workaround and is being validated at this time. If you continue to experience any related issues, please contact your support service desk team for further assistance. - Desktop Messaging BMS - Fax Cloud Connect (RightFax) - Fax2Mail - Core Messaging - Email - Core Messaging - SMS Updates for this issue will be posted as soon as there are significant updates. We appreciate your patience. Tracking Number: IM3951663

The following services were experiencing a potential service degradation. Service has been restored to a workaround and is being validated at this time. If you continue to experience any related issues, please contact your support service desk team for further assistance. - Desktop Messaging BMS - Fax Cloud Connect (RightFax) - Fax2Mail - Core Messaging - Email - Core Messaging - SMS Updates for this issue will be posted as soon as there are significant updates. We appreciate your patience. Tracking Number: IM3951663

Frankfurt EU28 experienced service unavailability. The issue is now resolved. We appreciate your patience. Tracking Number: IM3951449

# Incident Report **Tracking number:** IM3951449 PM1011657 **Incident window:** June 26, 2026, from 06:18 GMT to 07:10 GMT **Services affected:** OpenText™ Enterprise Service Manager **RCA target completion date:** July 13, 2026 **Overview** On June 26, 2026, 07:32 GMT, Incident Management was engaged to investigate performance degradation affecting multiple customers on the EU28 farm. **Impact** Users experienced service performance degradation. **Resolution** The investigation revealed that degraded RabbitMQ performance was the cause of intermittent service availability on the EU28 farm. The RabbitMQ service was rebuilt as part of the recovery activities, and application performance was restored at 07:10 GMT.

Core Capture EU is currently unavailable. Teams are being assembled to troubleshoot and remediate the issue.

Core Capture EU was unavailable. The issue is now resolved. We appreciate your patience. Tracking Number: IM3950513

We are currently investigating reports of Link Protection returning errors when attempting to access links that are wrapped with our Link Protection scanning. We will update once we have more information. Incident: IM3949690

We are currently still triaging and testing our Link Protection with all available resources. We are seeing sporadic failures of link scanning and are working to bring the platform back to fully operational status.

We have implemented a fix on this and are currently monitoring logs to ensure we are not seeing any furthers with Link Protection scans. Incident: IM3949690

We are continuing to monitor our back-end logs and have seen small downtime windows that are occurring sporadically today. Our team is monitoring and continuing to work on resolve the underlying root issue. Incident: IM3949690

We are continuing to monitor our back-end logs and have seen small downtime windows that are occurring sporadically this morning. Our team is monitoring and continuing to work on resolve the underlying root issue with a planned hot fix. Incident: IM3949690

We have a planned fix in place for the underlying issue to be released today into production. We will update once the deployment has been deployed and will continue to monitor the back end logs for any further errors.

We have deployed the hot fix for the root issue and are team is monitoring our back-end logs to ensure no further error occur on the scan.

We are seeing intermittent "service unavailable" errors with the wrapped Link Protection URL's and are team continues to triage the issue. They are currently investigating the back end logs to see what is causing the errors to continue to generate. Incident: IM3949690

Our teams continue to triage the issue and are seeing lower failure rates on URL scanning with the hotfix. They are actively working to resolve the underlying/root issue. We will update once we have further details from our development teams. Incident: IM3949690

Our team continues to triage and work on a back end fix for the sporadic "service unavailable" errors. We will update once we have any further information on this. Incident: IM3949690

Our team is activelty working to add more servers into the server clusters to help mitigate any further throughput issues and plan to have those in place this afternoon. We will update once those have been completed. Incident: IM3949690

We have completed adding more server resources to the cluster and are currently monitoring logs to ensure no further errors occur. Incident: IM3949690

The team is continuing to monitor logs, and we are seeing a decrease in the "service unavailable" being returned. We are actively still triaging the issue to ensure full operational status of the service. Incident: IM3949690

The team is continuing to monitor the back end logs and are indicating a low count of any further "service unavailable" errors being presented but are actively working to ensure all services are fully operational. Incident: IM3949690

We are seeing significant reduction in Link Protection errors but are actively monitor the health of the platform to ensure the service remains flly operational at this time. Incident: IM3949690

This incident has been resolved.

The RCA is now available. Click Here for RCA .

Frankfurt EU18 is currently experiencing a degradation in service. Teams have identified that the farm is still experiencing slowness and are currently working to resolve the issue. We appreciate your patience. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. Tracking Number: IM3950211

Frankfurt EU18 is currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Updates for this issue will be sent every 4 hours or if there are significant updates, whichever comes first. Tracking Number: IM3950211

Frankfurt EU18 is currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. Tracking Number: IM3950211

Frankfurt EU18 was experiencing a degradation in service. The issue is now resolved. We appreciate your patience. Tracking Number: IM3950211

# Incident Report **Tracking number:** IM3950211 PM1011655 **Incident window:** June 24, 2026, from 07:00 GMT to 09:45 GMT, on June 25, 2026 **Services affected:** OpenText™ Enterprise Service Management **RCA target completion date:** July 10, 2026 **Overview** On June 24, 2026, at 09:51 GMT, Incident Management was engaged to investigate performance degradation in the EU18 environment. **Impact** Service performance was degraded. **Resolution** The investigation revealed that the recent release to our 26.2 version introduced a regression into the product related to the CMDB function. After investigating the issue, the related component was reverted to the 26.1 release while an updated hotfix is being created to address the issue in future deployments. This was completed and service was restored at 08:40 GMT. Full validation was complete by 09:55 GMT, ending the impact.