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    Historia awarii Wodify Public

    46 Wodify Public incidents · czerwiec 2020 — official updates, affected components, duration and resolution details.

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    Wysyłanie wiadomości e-mail przerwane

    Początek 6 września 2026 19:50 UTC · 21h 51m

    OutageKrytyczny incydent
    Dotknięte komponenty
    Automated Emails
    1. 6 września 2026 19:50 UTCinvestigating

      Obecnie badamy problem uniemożliwiający wysyłanie e-maili przez Wodify. Przepraszam za kłopot.

    2. 7 września 2026 17:39 UTCinvestigating

      Emaile są teraz wysyłane normalnie.

    3. 7 września 2026 17:40 UTCresolved

      Ten incydent został rozwiązany.

    Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

    Niedostępność - wydanie AWS

    Początek 16 lipca 2026 08:27 UTC · W toku

    Pending
    Dotknięte komponenty
    Application ServersAdmin Mobile AppWodify WorkflowsDatabase ServerAPIsWodify Client Mobile AppAutomated EmailsDatabase ServerOnline Sales PortalReporting DatabasePOS Mobile AppApplication Servers
    1. 16 lipca 2026 08:27 UTCinvestigating

      Prowadzimy śledztwo w sprawie AWS z Cloudfrontem powodującym przestoje. Usługa powinna zostać wkrótce przywrócona.

    Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

    Reporting Unavailability

    Początek 19 maja 2026 11:58 UTC · 27m

    IssuesDrobny incydent
    Dotknięte komponenty
    Reporting Database
    1. 19 maja 2026 11:58 UTCidentified

      We are currently investigation an issue related to our reporting functionality. It is being addressed currently and we expect a resolution soon.

    2. 19 maja 2026 12:06 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 19 maja 2026 12:26 UTCresolved

      This incident has been resolved.

    Partial Service Degradation Due to AWS Outage

    Początek 20 października 2025 13:29 UTC · 9h 36m

    Pending
    1. 20 października 2025 13:29 UTCmonitoring

      We’re aware of intermittent service disruptions currently affecting parts of the Wodify platform. The issue originates from a broader outage with one of our key technology partners, Amazon Web Services (AWS), which is impacting many online services beyond Wodify. We’re closely monitoring the situation and will restore full functionality as soon as AWS resolves the underlying issue. We’ll continue to share updates as we learn more. Thanks for your patience and understanding — we know how important reliable access is to your business.

    2. 20 października 2025 23:05 UTCresolved

      This incident has been resolved.

    Automated Email Sending Delay.

    Początek 31 lipca 2025 23:56 UTC · 1h 38m

    OutagePoważny incydent
    Dotknięte komponenty
    Automated Emails
    1. 31 lipca 2025 23:56 UTCidentified

      We are currently working to resolve the issue with Automated email and a delay of sending.

    2. 1 sierpnia 2025 01:34 UTCresolved

      This incident has been resolved.

    Partial Outage

    Początek 12 czerwca 2025 18:45 UTC · 3h 3m

    IssuesDrobny incydent
    Dotknięte komponenty
    Wodify Client Mobile App
    1. 12 czerwca 2025 18:45 UTCinvestigating

      We’re aware of a service disruption that’s currently affecting both the Client App and Kiosk Plus. The issue stems from a broader outage with one of our key technology partners, Amazon Web Services (AWS), This is impacting many online services beyond Wodify. We’re closely tracking the situation and working to bring everything back to normal as soon as possible. We’ll keep you updated as we learn more. Thanks for your patience and understanding — we know how important these tools are to your business.

    2. 12 czerwca 2025 21:48 UTCresolved

      This incident has been resolved.

    Partial Outage: Online Sales Portal

    Początek 23 kwietnia 2025 17:28 UTC · 10m

    OutagePoważny incydent
    Dotknięte komponenty
    Online Sales Portal
    1. 23 kwietnia 2025 17:28 UTCinvestigating

      We’re currently experiencing degraded performance issues with Online Sales Portal. We apologize for any inconvenience this may have caused. Our team is working to restore normal functionality as quickly as possible.

    2. 23 kwietnia 2025 17:38 UTCresolved

      This incident has been resolved.

    Outage: Automated Email Delivery

    Początek 10 kwietnia 2025 17:35 UTC · 6h 8m

    OutageKrytyczny incydent
    Dotknięte komponenty
    Automated Emails
    1. 10 kwietnia 2025 17:35 UTCidentified

      We’re currently experiencing degraded performance issues with Automated Email Delivery. Our team is currently working to restore normal functionality. We apologize for any inconvenience this may have caused.

    2. 10 kwietnia 2025 23:42 UTCresolved

      This incident has been resolved.

    Service Outage

    Początek 6 września 2024 18:31 UTC · 22m

    OutageKrytyczny incydent
    Dotknięte komponenty
    Application ServersAdmin Mobile AppWodify WorkflowsDatabase ServerAPIsWodify Client Mobile AppDatabase ServerOnline Sales PortalReporting DatabasePOS Mobile AppApplication Servers
    1. 6 września 2024 18:31 UTCidentified

      We’re experiencing a service outage. Our team is currently working to restore the service. We apologize for any inconvenience.

    2. 6 września 2024 18:36 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 6 września 2024 18:53 UTCresolved

      This incident has been resolved.

    Reporting Data Process Interruption

    Początek 1 sierpnia 2024 14:43 UTC · 5h 27m

    IssuesDrobny incydent
    Dotknięte komponenty
    Reporting Database
    1. 1 sierpnia 2024 14:43 UTCmonitoring

      The nightly timer that updates all customer data in reporting was not completed. Reporting is available, but will be one day out of date. The problem has identified and the process will run tonight. We apologize for the inconvenience.

    2. 1 sierpnia 2024 20:10 UTCresolved

      This incident has been resolved.

    Infrastructure Irregularities

    Początek 19 lipca 2024 05:56 UTC · 1d 12h

    OutageKrytyczny incydent
    Dotknięte komponenty
    Application ServersAdmin Mobile AppDatabase ServerAPIsWodify Client Mobile AppOnline Sales PortalReporting DatabasePOS Mobile App
    1. 19 lipca 2024 05:56 UTCinvestigating

      We are currently investigating this issue.

    2. 19 lipca 2024 06:14 UTCinvestigating

      We are continuing to investigate this issue.

    3. 19 lipca 2024 11:51 UTCidentified

      Global issue identified. We are working to restore service. https://www.cnn.com/business/live-news/global-outage-intl-hnk/index.html

    4. 19 lipca 2024 14:47 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 25 lipca 2024 18:05 UTCresolved

      This incident has been resolved.

    Investigating issues

    Początek 17 czerwca 2024 16:38 UTC · 58m

    OutagePoważny incydent
    Dotknięte komponenty
    Database Server
    1. 17 czerwca 2024 16:38 UTCinvestigating

      We are investigating issues and will provide updates here soon.

    2. 17 czerwca 2024 17:36 UTCresolved

      This incident has been resolved.

    Issue to Class List / Calendar pages

    Początek 20 marca 2024 19:27 UTC · 1h 33m

    IssuesDrobny incydent
    Dotknięte komponenty
    Application ServersAdmin Mobile AppDatabase ServerAPIsWodify Client Mobile AppOnline Sales PortalReporting DatabasePOS Mobile App
    1. 20 marca 2024 19:27 UTCinvestigating

      We are currently investigating this issue.

    2. 20 marca 2024 21:00 UTCresolved

      This incident has been resolved.

    Under Maintenance

    Początek 11 lipca 2023 14:56 UTC · 6m

    OutageKrytyczny incydent
    Dotknięte komponenty
    Application ServersAdmin Mobile AppDatabase ServerAPIsWodify Client Mobile AppDatabase ServerOnline Sales PortalReporting DatabasePOS Mobile AppApplication Servers
    1. 11 lipca 2023 14:56 UTCinvestigating

      We’re experiencing a service issue which we expect to have resolved shortly.

    2. 11 lipca 2023 15:02 UTCinvestigating

      We are continuing to investigate this issue.

    3. 11 lipca 2023 15:03 UTCresolved

      This incident has been resolved.

    Point of Sale Outage

    Początek 10 lutego 2023 13:36 UTC · 2h 49m

    OutagePoważny incydent
    Dotknięte komponenty
    Online Sales PortalPOS Mobile App
    1. 10 lutego 2023 13:36 UTCinvestigating

      An upgrade of our encryption system is running longer than anticipated but should complete within the next few hours at which point full functionality will be restored.

    2. 10 lutego 2023 13:37 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 10 lutego 2023 15:46 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 10 lutego 2023 15:47 UTCmonitoring

      We are continuing to monitor for any further issues.

    5. 10 lutego 2023 16:25 UTCresolved

      This incident has been resolved.

    Investigating issues with Reporting and Insights

    Początek 24 stycznia 2023 17:56 UTC · 16h 19m

    OutagePoważny incydent
    Dotknięte komponenty
    Reporting Database
    1. 24 stycznia 2023 17:56 UTCinvestigating

      We are investigating issues with Reporting and Insights and will provide updates here soon.

    2. 25 stycznia 2023 10:14 UTCinvestigating

      We are continuing to investigate this issue.

    3. 25 stycznia 2023 10:15 UTCresolved

      This incident has been resolved.

    Email Platform - Mailchimp Transactional Down

    Początek 5 stycznia 2023 01:25 UTC · 1h 53m

    Pending
    Dotknięte komponenty
    Application ServersAdmin Mobile AppDatabase ServerAPIsWodify Client Mobile AppDatabase ServerOnline Sales PortalPOS Mobile AppApplication Servers
    1. 5 stycznia 2023 01:25 UTCmonitoring

      The platform we use to send out emails through Wodify is experiencing a connection issue. We are closely monitoring the status. You can also follow along here:https://twitter.com/MailchimpStatus We'll provide an update as soon as the email service is restored.

    2. 5 stycznia 2023 03:18 UTCresolved

      Thank you for your patience. The connection issue reported by the email platform has now been resolved. All emails will be sent as expected. Please for more details, please check out: https://twitter.com/MailchimpStatus

    partial outage

    Początek 23 października 2022 12:53 UTC · 1h 46m

    OutagePoważny incydent
    Dotknięte komponenty
    Application ServersAdmin Mobile AppDatabase ServerAPIsWodify Client Mobile AppOnline Sales PortalPOS Mobile App
    1. 23 października 2022 12:53 UTCinvestigating

      We’re currently experiencing degraded performance issues with Wodify Core. Our team is currently working to restore normal performance levels. We apologize for any inconvenience. We'll update you soon!

    2. 23 października 2022 14:20 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 23 października 2022 14:39 UTCresolved

      While conducting server maintenance there was an issue with one of our servers. We were able to isolate the issue and deploy a fix. This incident has been resolved. We apologize for any inconvenience this may have caused and will continue to monitor the status. Thank you for your patience and understanding.

    App Reinstall Required for Some Users

    Początek 9 września 2022 13:25 UTC · 5h 36m

    IssuesDrobny incydent
    Dotknięte komponenty
    Wodify Client Mobile App
    1. 9 września 2022 13:25 UTCinvestigating

      We are currently investigating the cause of this issue. In the meantime please reinstall your mobile app if your mobile app screen is not loading.

    2. 9 września 2022 18:59 UTCinvestigating

      If any issue persists with loading the client app please reinstall. Thank you.

    3. 9 września 2022 19:01 UTCresolved

      This incident has been resolved.

    Intermittent 503 Errors

    Początek 9 sierpnia 2022 15:18 UTC · 1d 3h

    Pending
    Dotknięte komponenty
    Application ServersAdmin Mobile AppDatabase ServerAPIsWodify Client Mobile AppDatabase ServerOnline Sales PortalPOS Mobile AppApplication Servers
    1. 9 sierpnia 2022 15:18 UTCinvestigating

      We are currently investigating the issue.

    2. 9 sierpnia 2022 20:17 UTCmonitoring

      Site is operational - elevated monitoring ongoing

    3. 10 sierpnia 2022 19:12 UTCresolved

      Incident resolved. Additional compute power added.