Historia awarii Xendit

1. 12 sierpnia 2026 19:05 UTCidentified

   Dear Valued Customers, We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end. Impact: - Intermittent timeouts on EWALLET for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - Over 20.00% of requests in the last 15 minutes have been affected - First triggered at: 2026-08-13 02:03:17+07:00 We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required. Sorry for the inconvenience caused. Sincerely, Xendit customer service

2. 12 sierpnia 2026 20:07 UTCresolved

   Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

1. 12 sierpnia 2026 19:04 UTCidentified

   Dear Valued Customers, We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end. Impact: - Intermittent timeouts on QR_CODE for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - Market: Indonesia - Over 0.5% of requests in the last 15 minutes have been affected We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required. Sorry for the inconvenience caused. Sincerely, Xendit customer service

2. 12 sierpnia 2026 20:03 UTCresolved

   Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

1. 12 sierpnia 2026 17:39 UTCidentified

   Drodzy klienci, Wykryliśmy problemy z tworzeniem BJB VIRTUAL _ RACHUNK z powodu zakłóceń na końcu naszego partnera. Wpływ: - Nie można utworzyć nowych kont wirtualnych Prowadzimy śledztwo i będziemy aktualizować tę stronę, gdy usłyszymy wiadomości od naszego partnera. W międzyczasie zalecamy podjęcie następujących działań w celu złagodzenia zakłóceń w trakcie tego incydentu: - Doradź płatnikom korzystanie z innych kanałów płatniczych Przepraszam za niedogodności. Z poważaniem, Obsługa klienta Xendit

2. 12 sierpnia 2026 18:39 UTCresolved

   Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 12 sierpnia 2026 17:10 UTCidentified

   Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_SEC: above 50001

2. 12 sierpnia 2026 17:20 UTCresolved

   This incident has been resolved.

1. 12 sierpnia 2026 16:20 UTCidentified

   Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_GCASH: 1-50000

2. 12 sierpnia 2026 16:50 UTCresolved

   This incident has been resolved.

1. 12 sierpnia 2026 16:02 UTCidentified

   Dear Valued Customers, We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on LINKAJA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

2. 12 sierpnia 2026 16:03 UTCresolved

   Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

1. 12 sierpnia 2026 16:00 UTCidentified

   Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner. PERMATA: All amount

2. 12 sierpnia 2026 18:00 UTCidentified

   Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner. PERMATA: 1-9999, above 100000001

3. 12 sierpnia 2026 18:20 UTCidentified

   Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner. BCA: 1-4999, 10000-50000000 BNI: 1-9999, 100000001-250000000 MANDIRI: 10000-50000000 PERMATA: 1-9999, above 100000001 Other banks and Ewallets: 1-9999, 100000001-250000000

4. 12 sierpnia 2026 20:00 UTCidentified

   Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner. BCA: 1-4999, 10000-50000000 BNI: 1-9999, 100000001-250000000 MANDIRI: 10000-50000000 PERMATA: 1-7999, above 100000001 Other banks and Ewallets: 1-9999, 100000001-250000000

5. 12 sierpnia 2026 21:00 UTCidentified

   Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner. PERMATA: 1-4999, above 250000001

1. 12 sierpnia 2026 14:53 UTCidentified

   Dear Valued Customers, We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on LINKAJA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

2. 12 sierpnia 2026 14:54 UTCresolved

   Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

1. 12 sierpnia 2026 09:56 UTCidentified

   Dear Valued Customers, We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end. Impact: - The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid - The successful Over-The-Counter (OTC) payment will take longer to process - Merchants will still be able to create/update Over-The-Counter (OTC) payment codes We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

2. 12 sierpnia 2026 12:18 UTCresolved

   Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

1. 12 sierpnia 2026 06:52 UTCidentified

   Dear Valued Customers, We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end. Impact: - The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid - The successful Over-The-Counter (OTC) payment will take longer to process - Merchants will still be able to create/update Over-The-Counter (OTC) payment codes We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

2. 12 sierpnia 2026 08:54 UTCresolved

   Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

1. 12 sierpnia 2026 04:28 UTCidentified

   Dear Valued Customers, We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end. Impact: - The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid - The successful Over-The-Counter (OTC) payment will take longer to process - Merchants will still be able to create/update Over-The-Counter (OTC) payment codes We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

2. 12 sierpnia 2026 05:16 UTCresolved

   Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

1. 12 sierpnia 2026 04:25 UTCidentified

   Drodzy klienci, Wykryliśmy problemy z płatnościami XENDIT QR _ CODE z powodu zakłóceń na końcu naszego partnera. Wpływ: - Widzimy problemy z zakończeniem płatności na XENDIT - Kupcy będą mogli z powodzeniem inicjować transakcje, ale prawdopodobnie otrzymają opóźnione zwroty za zakończenie płatności. - Rynek: Indonezja - Wpływ: pomyślna stopa płatności spadła poniżej normalnego progu Jesteśmy obecnie w trakcie dochodzenia i będzie ta strona na bieżąco, jak dowiedzieć się więcej i przywrócić te usługi. W międzyczasie zalecamy podjęcie następujących działań w celu złagodzenia zakłóceń dla użytkowników końcowych podczas tego incydentu: - Doradzić użytkownikom końcowym, aby dokonali płatności za pośrednictwem alternatywnego dostawcy ePortletu do czasu rozwiązania problemu. - Pojednanie statusu transakcji zainicjowanych po zdarzeniu będzie wymagane. Będziemy współpracować z naszym dostawcą ePortletu i dostarczyć dodatkowych informacji we właściwym czasie. Przepraszam za niedogodności. Z poważaniem, Obsługa klienta Xendit

2. 12 sierpnia 2026 04:28 UTCresolved

   Drodzy Klienci, Ten incydent został rozwiązany. Z poważaniem, Obsługa klienta Xendit

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 12 sierpnia 2026 02:12 UTCidentified

   Dear Valued Customers, We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end. Impact: - The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid - The successful Over-The-Counter (OTC) payment will take longer to process - Merchants will still be able to create/update Over-The-Counter (OTC) payment codes We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

2. 12 sierpnia 2026 02:31 UTCresolved

   Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

1. 12 sierpnia 2026 01:45 UTCidentified

   Dear Valued Customers, We have detected issues with XENDIT QR_CODE payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on XENDIT - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

2. 12 sierpnia 2026 01:46 UTCresolved

   Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

1. 12 sierpnia 2026 01:43 UTCidentified

   Dear Valued Customers, We have detected issues with XENDIT QR_CODE payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on XENDIT - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

2. 12 sierpnia 2026 01:44 UTCresolved

   Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

1. 12 sierpnia 2026 00:00 UTCidentified

   Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. BNI: 1-4999, above 250000001

2. 12 sierpnia 2026 00:50 UTCresolved

   This incident has been resolved.

1. 11 sierpnia 2026 23:38 UTCidentified

   Dear Valued Customers, We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end. Impact: - New virtual accounts cannot be created We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

2. 12 sierpnia 2026 00:38 UTCresolved

   Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

1. 11 sierpnia 2026 22:05 UTCidentified

   Dear Valued Customers, We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on DANA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

2. 11 sierpnia 2026 22:06 UTCresolved

   Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

1. 11 sierpnia 2026 21:21 UTCidentified

   Dear Valued Customers, We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on DANA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

2. 11 sierpnia 2026 21:24 UTCresolved

   Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

1. 11 sierpnia 2026 21:19 UTCidentified

   Dear Valued Customers, We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on DANA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

2. 11 sierpnia 2026 21:20 UTCresolved

   Dear Customers, This incident has been resolved. Sincerely, Xendit customer service