Historia awarii Yext

1. 14 lipca 2026 00:23 UTCmonitoring

   Zastosowaliśmy rozwiązanie po zidentyfikowaniu problemów akceptujących wydarzenia za pośrednictwem API Wydarzeń w USA. Zdarzenia są ponownie akceptowane, a my monitorujemy, aby zapewnić stabilność.

2. 14 lipca 2026 00:46 UTCresolved

   Kwestia dotycząca API zdarzeń w USA została rozwiązana. Wszystkie systemy działają normalnie. Kwestia ta oznacza, że zdarzenia wysyłane do API mogły nie być rejestrowane przez cały czas od 19: 34pm do 19: 48pm EDT.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 3 lipca 2026 13:40 UTCinvestigating

   Prowadzimy dochodzenie w sprawie problemów ze skautem w UE

2. 3 lipca 2026 14:25 UTCmonitoring

   Rozwiązaliśmy problem i wątki Ask Scout działają w UE.

3. 4 lipca 2026 14:11 UTCresolved

   Ten incydent został rozwiązany.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 2 lipca 2026 05:28 UTCinvestigating

   Obecnie badamy kwestię dotyczącą części aplikacji Hearsay web. Niektórzy użytkownicy mogą doświadczać przerywanych awarii podczas nawigacji lub interakcji z niektórymi obszarami interfejsu internetowego. Wpływ ogranicza się do interfejsu internetowego. Aplikacje mobilne, Integracje Salesforce i wszystkie przetwarzanie danych backend nadal działają normalnie.

2. 2 lipca 2026 05:33 UTCidentified

   Problem został zidentyfikowany i jest w trakcie wdrażania.

3. 2 lipca 2026 05:39 UTCresolved

   Ten incydent został rozwiązany.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 30 czerwca 2026 16:14 UTCresolved

   Semantyczne funkcje wyszukiwania w programie Yext Search charakteryzowały się podwyższonym wskaźnikiem błędów w naszych regionach UE od 6 / 29 / 2026 do 4 rano. Od tego czasu funkcje wyszukiwania semantycznego zostały rozwiązane.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 29 czerwca 2026 17:00 UTCmonitoring

   Zidentyfikowaliśmy podwyższony poziom błędów w naszych systemach analitycznych, wpływając na zakładkę Analityka w portalu klienta, pewną funkcjonalność Scout i inne funkcje związane z analitykami w całym portalu klienta. Zaimplementowaliśmy rozwiązanie, a wnioski analityczne są obecnie obsługiwane jako normalne. Kontynuujemy monitorowanie w celu zapewnienia stabilności.

2. 29 czerwca 2026 19:16 UTCresolved

   Ten incydent został rozwiązany.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 23 czerwca 2026 19:07 UTCresolved

   In the EU production environment, the Analytics section of the customer portal and the Analytics API experienced elevated error rates from 2026/06/22 9:23 PM UTC until 2026/06/23 9:04 AM UTC. Our engineering team has implemented a fix, and has added additional safeguards to prevent recurrence of similar issues in the future.

1. 11 czerwca 2026 11:32 UTCresolved

   We found an issue that caused our "Connect to Google/Yelp/Facebook" Optimization API tasks to not be returned from May 12, 2026 ~3:00 PM EST to June 11, 2026 7:30 AM EST. We have resolved the issue, and expect these tasks should be properly returned in the API for all customers now.

1. 4 czerwca 2026 20:16 UTCinvestigating

   We are aware of an issue affecting the content library that is causing errors for some users. We are investigating and will provide an update shortly.

2. 4 czerwca 2026 20:30 UTCresolved

   We have identified and remediated the issue. We confirmed there was no impact to customers. This incident is resolved.

1. 3 czerwca 2026 20:15 UTCinvestigating

   We are investigating reports of reports asynchronously generated via the Analytics API being inaccessible. Our team is actively working to identify the root cause. We will update this page when we have further information.

2. 3 czerwca 2026 20:52 UTCmonitoring

   We have remediated the issue, and all new reports requested via the Analytics API should now be accessible. Clients who are encountering errors with loading previously-generated reports should make a new request to the Analytics API to regenerate their desired reports. We will continue to monitor the situation.

3. 3 czerwca 2026 22:38 UTCresolved

   The issue affecting Analytics API has been resolved. As previously noted, all new reports requested via the Analytics API should now be accessible. Clients who are encountering errors with loading previously-generated reports should make a new request to the Analytics API to regenerate their desired reports.

1. 3 czerwca 2026 08:52 UTCinvestigating

   We are currently experiencing degraded performance affecting parts of the Reviews Portal. Some users may encounter increased latency and intermittent errors when accessing certain functionality. Our team is actively investigating and working to mitigate the issue. We will provide additional updates as more information becomes available. Impact: Reviews Portal performance may be degraded, including intermittent errors and slower response times.

2. 3 czerwca 2026 09:43 UTCmonitoring

   We have identified and mitigated the issue that was causing degraded performance in the Reviews Portal and related functionality. System load has returned to normal levels, and service performance has stabilized. We are continuing to monitor the platform closely to ensure the recovery is sustained. Users should no longer experience the elevated latency, timeouts, or intermittent errors reported earlier.

3. 3 czerwca 2026 11:03 UTCresolved

   This incident has been resolved.

1. 2 czerwca 2026 17:32 UTCinvestigating

   We have identified an issue where a subset of Managed Services ETLs that rely on SFTP file drops failed. We are working on identifying the impacted jobs and time frame.

2. 2 czerwca 2026 18:09 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 3 czerwca 2026 18:10 UTCresolved

   We have completed our impact assessment and are following up directly with any affected clients. We will continue to monitor closely to ensure normal processing is maintained.

4. 12 czerwca 2026 19:36 UTCpostmortem

   # **Summary** From approximately 6:45PM ET on Sunday, June 1, 2026, until 2:06PM ET on Monday, June 2, 2026, a subset of customers using Yext Managed Services ETL workflows experienced processing failures related to a Yext-managed file ingestion service. During this period, a capacity constraint within a Yext-managed file ingestion service prevented some incoming files from being fully processed, causing downstream ETL processing failures. For a small number of customers, incomplete data resulted in incorrect business hours being published to listing publishers. Subsequent successful ETL runs restored the correct information, and verification completed on June 3 confirmed normal processing had resumed for all affected customers. # **Root Cause** The issue occurred when a capacity constraint developed within infrastructure supporting Managed Services file ingestion workflows. As available capacity was exhausted, some incoming files could not be fully written and were stored as incomplete files. These files were subsequently processed by downstream ETL workflows, resulting in processing failures and data errors issues for a subset of customers. The issue was not detected immediately because the failure condition was not surfaced by the automated checks and alerts in place at the time. Consequently, the issue was identified after customer impact had begun. We have identified this monitoring gap and are implementing additional monitoring and alerting to improve detection and response times for similar issues. # **Remediation** After identifying the issue, the team restored capacity on the affected service, returning file ingestion and processing to normal operation at 2:06PM ET on June 2. We have identified and are implementing several follow-up actions to prevent similar incidents in the future, including: * Adding additional monitoring and alerting for critical Managed Services file ingestion infrastructure. * Implementing automated capacity management and retention controls to reduce the risk of resource exhaustion. * Improving validation of incoming files so incomplete files are detected and rejected before downstream processing.

1. 20 maja 2026 12:17 UTCinvestigating

   We are currently investigating elevated error rates from LinkedIn APIs used by Hearsay Social to monitor LinkedIn user activity, including posts, comments, and profile updates. Customers may experience delays in LinkedIn activity capture and monitoring. We are working with LinkedIn and monitoring recovery. We will provide another update as more information becomes available.

2. 20 maja 2026 15:56 UTCmonitoring

   LinkedIn has implemented a fix and we are monitoring results.

3. 20 maja 2026 16:37 UTCresolved

   This incident has been resolved.

1. 19 maja 2026 15:07 UTCinvestigating

   We are seeing degraded performance with some areas of the Hearsay application likely due to heavy traffic. We are actively investigating and will update shortly. No data loss is expected at this time

2. 19 maja 2026 15:59 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 19 maja 2026 16:02 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 19 maja 2026 16:19 UTCresolved

   This incident has been resolved.

1. 15 maja 2026 13:44 UTCinvestigating

   We are seeing degraded performance with some areas of the Hearsay application likely due to heavy traffic. We are actively investigating and will update shortly. No data loss is expected at this time

2. 15 maja 2026 14:07 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 15 maja 2026 14:24 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 15 maja 2026 15:41 UTCresolved

   This incident has been resolved.

1. 13 maja 2026 17:24 UTCmonitoring

   We have identified errors in the Listings pages within the portal. We have remediated the errors and will continue to monitor the situation.

2. 13 maja 2026 20:40 UTCresolved

   This incident has been resolved.

1. 12 maja 2026 22:33 UTCidentified

   We have identified an issue that has been causing delays in Crawler runs since 4:00 AM EST earlier today (May 12, 2026).

2. 13 maja 2026 06:37 UTCidentified

   Crawler runs are still delayed; we are continuing to work on figuring out the source of the delays.

3. 13 maja 2026 18:10 UTCmonitoring

   We have resolved the delays causing Crawler runs to be stuck over the last ~34 hours. As part of our resolution, we needed to cancel all active crawls. For customers with one-off or weekly crawl configurations, we have restarted all your crawls (and all but five weekly crawls are still in progress). For customers with daily crawl configurations, you should feel free to manually restart your crawls, or expect that they will run again at their normally scheduled time in the next 24 hours.

4. 13 maja 2026 23:45 UTCresolved

   This incident has been resolved.

1. 12 maja 2026 16:09 UTCinvestigating

   Due to some underlying infrastructure issues we are working to resolve, data updates in Yext Search may be delayed and Review Language classification is down in Yext Reviews.

2. 12 maja 2026 18:57 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 12 maja 2026 19:05 UTCidentified

   We are continuing to work on a fix for this issue.

4. 12 maja 2026 20:32 UTCmonitoring

   A fix has been implemented and we are monitoring the impacted systems.

5. 13 maja 2026 16:34 UTCresolved

   This incident has been resolved.

1. 30 kwietnia 2026 23:39 UTCresolved

   An issue with the US Customer Portal was identified and mitigated. Between 5:30pm and 6:10pm ET on 4/30/2026, the portal may have been unavailable or the navigation bar may have failed to render. The portal is now operating normally.

1. 29 kwietnia 2026 13:34 UTCinvestigating

   We are currently investigating reports of publishing delays for a subset of Pages sites.

2. 29 kwietnia 2026 14:19 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 29 kwietnia 2026 17:10 UTCmonitoring

   We have implemented a fix for this issue and publishing has resumed. There was also a partial impact to the Content Portal which has also been mitigated. We will continue to monitor the situation.

4. 30 kwietnia 2026 13:30 UTCresolved

   This incident has been resolved.

1. 22 kwietnia 2026 09:54 UTCinvestigating

   We are investigating reports of a partial outage in Analytics API

2. 22 kwietnia 2026 10:33 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 22 kwietnia 2026 11:34 UTCidentified

   We have mitigated the issue for most affected customers. We are continuing to work on completely resolving the issue.

4. 22 kwietnia 2026 12:17 UTCmonitoring

   We have remediated the issue. We will continue to monitor the situation.

5. 22 kwietnia 2026 13:29 UTCresolved

   This incident is resolved.