Historia awarii Ytel

1. 13 sierpnia 2026 18:00 UTCinvestigating

   Obecnie badamy raporty, że wyzwalacze URL Contact Center Call nie są wykonywane zgodnie z oczekiwaniami dla niektórych połączeń. Nasz zespół inżynieryjny aktywnie pracuje nad określeniem przyczyny i oceną zakresu problemu. Dostarczymy dodatkowe aktualizacje w miarę dostępności większej ilości informacji.

2. 13 sierpnia 2026 18:16 UTCidentified

   Zidentyfikowaliśmy przyczynę problemu wpływającą na Centrum Obsługi Klienta. Nasz zespół inżynieryjny aktywnie wdraża naprawę i walidację rozwiązania przed wdrożeniem. Będziemy nadal dostarczać aktualizacje w miarę postępów. Dziękuję za cierpliwość.

3. 13 sierpnia 2026 20:57 UTCmonitoring

   A solution has been deployed to address the issue impacting Contact Center Call URL triggers. To complete the fix, agents will need to log out of Contact Center and log back in. Once they have logged back in, Call URL triggers should function as expected. We will continue to monitor the system to ensure the issue has been fully resolved.

4. 14 sierpnia 2026 03:24 UTCresolved

   The issue affecting Contact Center Call URL triggers has been resolved. The fix has been successfully deployed, and we have confirmed that Call URL triggers are operating normally. We appreciate your patience while we worked to resolve this issue.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 14 czerwca 2026 12:12 UTCinvestigating

   We are currently investigating reports of calls not completing as expected. Our team is actively working to identify the root cause and assess the scope of the issue. We will provide additional updates as more information becomes available. Thank you for your patience while we work to resolve this matter.

2. 14 czerwca 2026 12:13 UTCinvestigating

   We are continuing to investigate this issue.

3. 14 czerwca 2026 13:16 UTCidentified

   We have identified the cause of the issue impacting call completion and are actively working on a resolution. Our engineering team is implementing changes to restore normal call completion. We will continue to provide updates as progress is made and a resolution has been fully deployed. Thank you for your patience and understanding.

4. 14 czerwca 2026 13:33 UTCmonitoring

   Call completion rates have returned to expected levels, and calls are now completing successfully. We are actively monitoring system performance and call traffic to ensure continued stability and confirm the issue remains resolved. We will continue to provide updates as needed. Thank you for your patience while we worked to address this issue.

5. 14 czerwca 2026 13:42 UTCmonitoring

   Calls continue to complete as expected, and service remains stable. We are continuing to closely monitor system performance and call traffic to ensure the issue remains resolved and that normal operation is maintained.

6. 14 czerwca 2026 15:31 UTCresolved

   Calls have continued to complete as expected, and our monitoring has confirmed that service remains stable. The issue has been fully resolved, and normal operations have been restored. We appreciate your patience and understanding while we investigated and addressed this matter.

1. 8 maja 2026 19:31 UTCinvestigating

   We are currently investigating reports of time synchronization errors within Ytel Contact Center affecting a small subset of customers. Our engineering team is actively working to identify the root cause and mitigate impact as quickly as possible. We will provide additional updates as more information becomes available.

2. 8 maja 2026 19:45 UTCidentified

   We have identified the cause of the time synchronization errors impacting a small subset of Ytel Contact Center customers. Our engineering team is actively implementing a fix and monitoring system performance to ensure stability. We will continue to provide updates until the issue is fully resolved.

3. 8 maja 2026 19:56 UTCmonitoring

   A fix has been implemented for the time synchronization errors impacting Ytel Contact Center customers. Our team is actively monitoring system performance to ensure services remain stable and operating as expected. We will continue monitoring and provide a final update once the issue is fully resolved.

4. 8 maja 2026 20:30 UTCresolved

   The issue causing time synchronization errors for a small subset of Ytel Contact Center customers has been resolved. Our monitoring has confirmed that systems are operating normally and affected functionality has returned to expected behavior. We appreciate your patience while our team investigated and resolved this issue.

1. 9 grudnia 2025 21:40 UTCinvestigating

   Engineers are investigating the Agent portal and voice calls not functioning for a small subset of customers.

2. 9 grudnia 2025 21:51 UTCidentified

   We have identified and isolated the root cause to a single server. Efforts are underway to resolve the issue.

3. 9 grudnia 2025 22:45 UTCresolved

   We have resolved the incident and services are fully operational.

1. 13 listopada 2025 15:21 UTCinvestigating

   We are currently receiving reports of inconsistent call connections. Our engineering team is actively investigating the issue to identify the cause and implement a resolution. We will provide updates here as more information becomes available. Thank you for your patience.

2. 13 listopada 2025 15:35 UTCmonitoring

   Call connection reporting has returned to normal, and all services are operating as expected. Our team will continue to monitor system performance to ensure stability. Thank you for your patience while we resolved this issue. Team Ytel

3. 13 listopada 2025 16:41 UTCresolved

   Call connections continue to remain stable, and all systems are performing as expected. Our team will continue monitoring to ensure ongoing reliability. Team Ytel

1. 12 listopada 2025 16:19 UTCinvestigating

   We are currently experiencing delays in call recording conversions, which may result in recordings taking longer than usual to appear. Additionally, Call and SMS logs are temporarily unavailable in app,ytel reports. Our engineering team is actively investigating the issue and working to restore normal functionality as quickly as possible. We will provide updates as more information becomes available. Thank you for your patience and understanding. Team Ytel

2. 12 listopada 2025 16:34 UTCidentified

   The issue affecting Call and SMS logs has been resolved. Log data is now fully accessible in app.ytel. Please note that call recording conversions may still experience delays while our team is working to resolve the matter. Thank you for your patience and understanding.

3. 13 listopada 2025 06:51 UTCresolved

   All services have been fully restored. Call recording conversions, Call logs, and SMS logs are now processing and displaying as expected in app.ytel Thank you for your patience throughout this incident. Team Ytel

1. 24 października 2025 14:53 UTCidentified

   An internal network error is preventing Contact Center systems from being accessed, which is causing voice call failures. Our Engineers are reviewing and we will share an update as soon as we can.

2. 24 października 2025 15:19 UTCmonitoring

   We have identified the issue as Hurricane Electric, one of our multiple ISP's, which we have removed from routing. This has resolved the issue and we are monitoring.

3. 24 października 2025 15:26 UTCresolved

   This incident has been resolved. We recommend all Contact Center agents logout, perform a full clear of cache and cookies, and login again to reset connectivity.

1. 23 października 2025 17:16 UTCinvestigating

   The Agent Latency monitoring tool in Contact Center is not displaying results as expected and our engineers are looking into the root cause.

2. 23 października 2025 20:07 UTCresolved

   Agent Latency Monitoring is now displaying as expected.

1. 26 września 2025 15:34 UTCinvestigating

   We are investigating reports of a single server not responding as expected. This impacts less than 10 customers and impacts agent ability to login and place/receive phone calls.

2. 26 września 2025 15:45 UTCidentified

   We have identified the root cause as a failed power supply on a single server. We are in process of replacing the failed unit.

3. 26 września 2025 16:53 UTCmonitoring

   We have replaced the failed hardware and are currently monitoring performance.

4. 26 września 2025 17:13 UTCresolved

   Our monitoring is complete. The impacted system is performing as expected.

1. 10 września 2025 15:17 UTCinvestigating

   We are investigating reports of poor call quality and choppy calls.

2. 10 września 2025 17:55 UTCinvestigating

   We continue to investigate this incident

3. 10 września 2025 18:08 UTCmonitoring

   A fix has been implemented as of 11:00 am PDT and we are monitoring performance.

4. 11 września 2025 00:21 UTCinvestigating

   While overall quality remains healthy, our monitoring reveals sporadic occurrences and we continue to investigate

5. 11 września 2025 06:33 UTCmonitoring

   The Ytel Team has identified the recent call audio degradation issues. The issue was traced to network interface performance problems on certain servers, which affected a subset of calls. Mitigations have been applied to rebalance traffic and work around the affected hardware. The team continues to monitor call performance closely to validate improvements and ensure ongoing stability. If additional call quality issues are observed, please share call examples to assist with our investigation. We understand how important clear and reliable communication is for your business, and we appreciate your patience as we ensure a stable, high-quality calling experience.

6. 11 września 2025 17:04 UTCinvestigating

   The Ytel Team has identified that call quality issues, including degraded audio, have returned. Our engineering team is actively investigating the recurrence and working to isolate the underlying cause. We are treating this matter with the highest priority and will provide additional updates as we progress toward a resolution. We appreciate your patience and understanding as we work to restore call performance.

7. 11 września 2025 18:40 UTCmonitoring

   The Ytel Team has completed emergency maintenance to address recent call quality issues. Initial results show improved audio performance across calls, and we are actively monitoring system stability to ensure the improvements hold. We will continue to provide updates as we validate ongoing performance. Do not hesitate to reach out with any related issues. Thank you for your patience as we worked to restore your calling experience.

8. 11 września 2025 22:18 UTCmonitoring

   Call quality continues to remain stable following the emergency maintenance. Our team will maintain active monitoring to ensure ongoing system performance and reliability. We appreciate your continued patience and encourage you to reach out with any concerns or call examples should you experience issues.

9. 12 września 2025 15:39 UTCmonitoring

   The Ytel Team continues to closely monitor call quality to ensure a smooth and reliable calling experience. While services remain stable, we know how important clear communication is to your business. If you notice any call quality concerns, please don’t hesitate to share them with us so we can investigate right away. Thank you for your patience and trust as we remain committed to delivering the best possible service.

10. 13 września 2025 04:46 UTCresolved

    Call quality and related services have remained stable following mitigations. Intermittent audio issues were traced to networking performance problems on a subset of equipment. Traffic was rerouted and the affected hardware was taken out of service, restoring stability. To prevent similar issues in the future, we've added extra safeguards, adjusted our monitoring for faster detection, and allocated additional resources to quickly address any potential concerns. Permanent hardware upgrades are in progress, and call quality has been stable since September 11, 2025, 12:30 PT. We will continue to actively monitor system performance to ensure ongoing reliability. We appreciate your patience and understanding as we worked to implement these solutions and restore call performance. - Team Ytel

1. 9 września 2025 17:49 UTCinvestigating

   We are investigating reports of poor call quality

2. 9 września 2025 18:15 UTCinvestigating

   This matter remains under review with our Engineers

3. 9 września 2025 19:33 UTCinvestigating

   We continue to investigate this incident.

4. 9 września 2025 21:15 UTCinvestigating

   We continue to investigate this matter.

5. 9 września 2025 22:58 UTCmonitoring

   We have made a network routing change which has resolved the matter seen throughout the day. We are currently in a monitoring period.

6. 10 września 2025 05:51 UTCresolved

   Our monitoring is complete and this incident is resolved.

1. 3 września 2025 17:32 UTCinvestigating

   The "Forgot/Edit Password" feature is currently offline for maintenance. If you need assistance with resetting your password, please open a support ticket. We apologize for any inconveniences this may cause.

2. 3 września 2025 19:54 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 4 września 2025 17:40 UTCresolved

   This incident has been resolved and the Forgot/Edit/Reset Password functionality has been fully restored.

1. 28 sierpnia 2025 16:41 UTCinvestigating

   We are investigating reports of voice calls not completing as expected. This is impacting outbound, inbound, and manual dialing

2. 28 sierpnia 2025 16:48 UTCidentified

   Ytel Engineers have identified the root cause and are working towards resolution

3. 28 sierpnia 2025 16:50 UTCmonitoring

   A fix has been implemented and we are seeing calls complete as expected. We will continue to monitor.

4. 28 sierpnia 2025 16:56 UTCresolved

   This matter has been fully resolved. Ytel Engineers will continue to monitor through the day.