Historia awarii Zero Hash

1. 11 sierpnia 2026 18:52 UTCinvestigating

   We are currently investigating an issue affecting tag-based withdrawals made through our SDK. Our team is actively working on a resolution and will share updates as soon as possible.

2. 11 sierpnia 2026 19:36 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 11 sierpnia 2026 22:51 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 11 sierpnia 2026 22:56 UTCresolved

   This incident has been resolved.

1. 29 lipca 2026 11:36 UTCmonitoring

   Nasz dostawca technologii MPC bada kwestię finalizacji transakcji w sieci XRP Wycofanie się w sieci jest opóźnione i zostanie automatycznie wysłane w łańcuchu po rozwiązaniu problemu

2. 29 lipca 2026 12:31 UTCresolved

   Ten incydent został rozwiązany

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 20 lipca 2026 06:35 UTCinvestigating

   Zdajemy sobie sprawę z wysokiego poziomu błędu 503 na / płynność, / płatność i / convert _ retrap punktów końcowych. Zespół aktywnie się temu przygląda, a my dostarczymy aktualizację za 30 minut. Tymczasem wnioski o RFQ i egzekucje będą naruszone.

2. 20 lipca 2026 07:14 UTCmonitoring

   Zastosowano fix i dotknięte punkty końcowe zostały przywrócone około 07: 00 UTC. Monitorujemy te usługi i będziemy je aktualizować, gdy kwestia potwierdzająca zostanie w pełni rozwiązana.

3. 20 lipca 2026 07:44 UTCresolved

   Ten incydent został rozwiązany. Wszystkie wpływające usługi są operacyjne i stabilne. Dziękujemy za cierpliwość podczas pracy nad tym i czuj się swobodnie, aby dotrzeć do wsparcia, jeśli masz jakieś pytania.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 4 lipca 2026 17:20 UTCinvestigating

   We are currently investigating an issue where users are experiencing unexpected "session expired" errors. We are also aware that this is preventing successful deposits. Our engineering team is actively looking into the root cause, and we are working to get this resolved as quickly as possible.

2. 4 lipca 2026 17:47 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 4 lipca 2026 18:52 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 4 lipca 2026 19:11 UTCresolved

   This incident has been resolved.

1. 2 lipca 2026 19:09 UTCmonitoring

   We identified an issue that caused some incoming digital asset deposits to not be credited to accounts. The root cause has been addressed and deposits are being processed. We are now working through resolving impacted transactions. There is no risk of missed or lost deposits and all assets sent to Zero Hash wallets are safe. We appreciate your patience while we resolve this issue.

2. 2 lipca 2026 23:39 UTCresolved

   All impacted deposits have been credited.

1. 29 czerwca 2026 14:05 UTCidentified

   We are currently investigating delays in settling crypto withdrawals, deposits, executions and trades

2. 29 czerwca 2026 14:06 UTCidentified

   We are continuing to work on a fix for this issue.

3. 29 czerwca 2026 15:22 UTCidentified

   We are continuing to work on this issue. Account balance update webhooks are being queued and will be delivered upon issue resolution

4. 29 czerwca 2026 17:22 UTCidentified

   We are continuing to actively work toward a resolution on this issue. Our team is in direct communication with a 3rd party provider and are working collaboratively to expedite a fix. We sincerely apologize for the inconvenience and appreciate your continued patience.

5. 29 czerwca 2026 18:03 UTCmonitoring

   A fix has been implemented and our primary services have recovered. We are now actively processing the backlog of impacted transactions. Thank you for your continued patience while we finalize the cleanup.

6. 29 czerwca 2026 19:10 UTCmonitoring

   Update: Account balances and withdrawals are fixed and flowing as expected. We're still processing the backlogged webhooks from the downtime window, but new account balance updates are flowing through normally.

7. 29 czerwca 2026 21:47 UTCresolved

   This incident has been resolved.

1. 25 czerwca 2026 20:06 UTCidentified

   We have identified an issue with the system we use to detect and credit digital asset deposits automatically on the Polygon network. During this time, there may be delays in applying digital asset deposits to their intended accounts. There is no risk of missed or lost deposits and all assets sent to zerohash wallets are safe. We appreciate your patience while we resolve this issue.

2. 26 czerwca 2026 00:09 UTCresolved

   We've rescanned and have fully caught up on all Polygon blocks; all deposits have now been confirmed.

1. 22 czerwca 2026 14:34 UTCinvestigating

   We've noticed an increased delay in processing Solana Withdrawals. Our team is now currently investigating. We will keep you posted.

2. 22 czerwca 2026 14:34 UTCinvestigating

   We are continuing to investigate this issue.

3. 22 czerwca 2026 14:50 UTCidentified

   Update: The issue stems to our MPC provider partner which is currently experiencing in processing outgoing transactions. Multiple crypto currencies are now affected by these delays.

4. 22 czerwca 2026 15:03 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 22 czerwca 2026 15:17 UTCresolved

   This incident has been resolved.

1. 18 czerwca 2026 21:49 UTCidentified

   We are aware of a delay of processing crypto withdrawals on Stellar (XLM) network. We have identified the issue and are currently working on a fix. Impacted transactions will be confirmed on-chain automatically following issue resolution.

2. 18 czerwca 2026 22:29 UTCresolved

   All impacted transaction have been confirmed on-chain.

1. 7 czerwca 2026 11:57 UTCidentified

   Our team noticed a delay in crypto withdrawals and upon further investigation, this was caused by our MPC provider. We are working closely with them to resolve this issue. Thank you for your patience.

2. 7 czerwca 2026 11:58 UTCidentified

   We are continuing to work on a fix for this issue.

3. 7 czerwca 2026 12:17 UTCmonitoring

   A fix has been implemented by our MPC provider. We are now monitoring the results

4. 7 czerwca 2026 14:44 UTCresolved

   This incident has been resolved.

1. 2 czerwca 2026 13:14 UTCidentified

   We are currently investigating an issue with our Account Funding SDK. Some users may experience intermittent loading issues or a blank screen when attempting to fund their accounts. Our engineering team is actively diagnosing the root cause. We apologize for the inconvenience and will provide another update as soon as more information is available.

2. 2 czerwca 2026 14:40 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2 czerwca 2026 14:47 UTCresolved

   This incident has been resolved.

1. 28 maja 2026 23:22 UTCinvestigating

   We are investigating an issue preventing users from accessing the Client Portal; API calls are not impacted. We will provide updates as they become available

2. 29 maja 2026 00:48 UTCresolved

   A fix has been implemented and our Client Portal is functioning as expected.

1. 27 maja 2026 15:35 UTCmonitoring

   We are aware that our developer documentation site is currently unavailable. The issue has been traced to our third-party documentation hosting provider, which is experiencing an ongoing outage on their side. The zerohash API and platform are not affected — trading, settlement, withdrawals, and all platform operations are running normally. We are monitoring our provider's status page and will post an update as soon as service is restored.

2. 27 maja 2026 16:17 UTCmonitoring

   A fix has been implemented and access to our documentation has been restored. We are still monitoring the situation and will provide additional updates as soon as possible.

3. 27 maja 2026 17:48 UTCmonitoring

   Our third-party documentation hosting provider is still experiencing intermittent issues. We are actively monitoring the situation.

4. 27 maja 2026 21:47 UTCresolved

   This incident has been resolved.

1. 22 maja 2026 16:51 UTCidentified

   We are aware of a delay of processing Ethereum (ETH) crypto withdrawals. We have identified the issue and are currently working on a fix. Impacted transactions will be confirmed on-chain automatically following issue resolution.

2. 22 maja 2026 17:03 UTCresolved

   All impacted transactions have now been confirmed on-chain.

1. 19 maja 2026 23:57 UTCidentified

   We are aware of a delay of processing Solana (SOL) crypto withdrawals. We have identified the issue and are currently working on a fix. Impacted transactions will be confirmed on-chain automatically following issue resolution.

2. 20 maja 2026 00:35 UTCresolved

   All impacted transactions have now been confirmed on-chain.

1. 23 kwietnia 2026 19:51 UTCinvestigating

   We are aware of a delay of processing Solana (SOL) crypto withdrawals. We are actively investigating the issue and will provide updates as soon as we can. Impacted transactions will be confirmed on-chain automatically following issue resolution.

2. 23 kwietnia 2026 20:22 UTCinvestigating

   We have identified a the root cause and are actively working on a fix.

3. 23 kwietnia 2026 21:22 UTCresolved

   All impacted transactions have now been confirmed on-chain.

1. 16 kwietnia 2026 00:59 UTCidentified

   We are investigating an issue causing elevated 404 error rate on our /withdrawals/requests endpoint. The root cause has been identified and we are working on a fix. We will keep you posted with the progress. Once root cause is fixed we will reprocess all pending withdrawals. Sorry for the inconvenience and feel free to reach out if you have any questions.

2. 16 kwietnia 2026 02:14 UTCidentified

   We are continuing to work on a the fix deployment. There was an issue with the end testing and we are now taking a different approach to release the fix as soon as possible. The impact is specifically affecting all withdrawals including those initiated via the /convert_withdraw/execute and /payments endpoints. Once the deployment is fully complete, we will execute a replay of all affected transactions to automatically process any withdrawals that were stalled or dropped during this window. We will provide another update as soon as the deployment is finished and the reprocessing has begun. Thank you for your continued patience.

3. 16 kwietnia 2026 02:41 UTCresolved

   The incident has been resolved. All impacted withdrawals have been reprocessed. We appreciate your patience while we worked through the issue. Please do not hesitate to reach out if you still see anything abnormal or have any questions.

1. 14 kwietnia 2026 10:19 UTCinvestigating

   We are investigating delays in processing crypto withdrawals that are tied to executions on the /convert_withdraw/execute endpoint. Withdrawals will be processed as soon as the issue is resolved.

2. 14 kwietnia 2026 11:15 UTCidentified

   A fix has been implemented. The convert_withdraw endpoint is operational again. There is a backlog of withdrawals affected by the incident that are returning 404 on GET /withdrawals/requests endpoint. We are continuing to work on rectifying these.

3. 14 kwietnia 2026 12:05 UTCmonitoring

   Update: Our team is continuing to process the backlog of withdrawals affected by this incident. Monitoring indicates that new withdrawals should now proceed as expected.

4. 14 kwietnia 2026 14:02 UTCresolved

   This incident has been resolved.

1. 12 kwietnia 2026 20:56 UTCidentified

   We have seen an increase in delays regarding the processing of USDC.XLM and XLM withdrawals. The issue has been traced back to our MPC provider, and we are currently working closely with them to remediate the situation.

2. 12 kwietnia 2026 21:22 UTCresolved

   This incident has been resolved.

1. 3 kwietnia 2026 17:45 UTCidentified

   We are aware of a delay of processing BTC crypto withdrawals. We are actively investigating the issue with our MPC provider, and will provide updates as soon as we can. Impacted transactions will be confirmed on-chain automatically following issue resolution.

2. 3 kwietnia 2026 18:50 UTCresolved

   All impacted transactions have now been confirmed on-chain.