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    Istoricul incidentelor Accredible

    51 incidente Accredible înregistrate începând din octombrie 2020, cu actualizări oficiale, componente afectate, durată și informații despre rezolvare.

    Înapoi la starea actuală

    Deranjarea serviciului de analiză (regiunea UE)

    A început 19 octombrie 2026 la 06:15 UTC · 3h 9m

    OutageIncident major
    Componente afectate
    EU - Analytics
    1. 19 octombrie 2026 la 06:15 UTCinvestigating

      În prezent investigăm această problemă.

    2. 19 octombrie 2026 la 07:16 UTCmonitoring

      A fost implementată o soluţie şi monitorizăm rezultatele.

    3. 19 octombrie 2026 la 07:18 UTCmonitoring

      Continuăm să monitorizăm orice alte probleme.

    4. 19 octombrie 2026 la 09:24 UTCresolved

      Acest incident a fost rezolvat.

    Traducere automată din actualizarea oficială a incidentului.

    Intermittent US API downtime

    A început 5 august 2026 la 08:08 UTC · 21m

    OutageIncident major
    Componente afectate
    USA - Rendering (PDF & Image)USA - Spotlight DirectoryUSA - CredentialsUSA - Wallet PassesUSA - APIUSA - Dashboard
    1. 5 august 2026 la 08:08 UTCinvestigating

      We are investigating the issue.

    2. 5 august 2026 la 08:12 UTCinvestigating

      The API is operational, but we are still confirming root cause.

    3. 5 august 2026 la 08:25 UTCmonitoring

      We have identified the cause, and are working on future prevention.

    4. 5 august 2026 la 08:29 UTCresolved

      This incident has been resolved.

    Analytics Service (US Region) Partial Outage

    A început 8 mai 2026 la 05:42 UTC · 9h 59m

    OutageIncident major
    Componente afectate
    AWS ec2-us-east-1USA - Analytics
    1. 8 mai 2026 la 05:42 UTCinvestigating

      We are currently investigating this issue.

    2. 8 mai 2026 la 08:38 UTCinvestigating

      We are investigating degraded service caused by an issue affecting AWS infrastructure used by our platform.

    3. 8 mai 2026 la 09:14 UTCidentified

      The issue has been identified and a fix is being implemented.

    4. 8 mai 2026 la 14:26 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 8 mai 2026 la 14:31 UTCmonitoring

      We are continuing to monitor for any further issues.

    6. 8 mai 2026 la 15:41 UTCresolved

      The incident has been resolved and all our services are fully functional now.

    PDF Image rendering issue - EU server

    A început 24 februarie 2026 la 10:33 UTC · 12m

    Pending
    Componente afectate
    EU - Rendering (PDF & Image)
    1. 24 februarie 2026 la 10:33 UTCidentified

      We are currently experiencing a brief issue with the image generating on our PDF certificates for accounts on our EU server. Our team has identified the issue and is implementing a fix.

    2. 24 februarie 2026 la 10:45 UTCresolved

      This issue has been resolved. The issue lasted approximately 30 mins.

    Partial System outage - Third party service outage

    A început 18 noiembrie 2025 la 12:08 UTC · 5h 42m

    OutageIncident major
    Componente afectate
    USA - IntegrationsSandbox - IntegrationsEU - Rendering (PDF & Image)Sandbox - Wallet PassesSandbox - DashboardUSA - Rendering (PDF & Image)USA - Spotlight DirectoryEU - Wallet PassesSandbox - AnalyticsEU - CredentialsUSA - CredentialsUSA - Wallet PassesEU - Spotlight DirectoryEU - IntegrationsSandbox - CredentialsUSA - AnalyticsEU - AnalyticsSandbox - Spotlight DirectorySandbox - Rendering (PDF & Image)EU - DashboardUSA - Dashboard
    1. 18 noiembrie 2025 la 12:08 UTCinvestigating

      Due to an issue with one of our third-party providers, our applications are currently impacted. For more information, you can view the Third-Party Status Page: https://www.cloudflarestatus.com/

    2. 18 noiembrie 2025 la 14:53 UTCmonitoring

      Our third-party has implemented a fix and believes the issue has been resolved. We are seeing our pages being responsive; however, we will keep this issue as monitoring until our provider has cleared the Incident.

    3. 18 noiembrie 2025 la 17:50 UTCresolved

      Our Third-Party provider has confirmed that this issue has been resolved.

    Analytics Pages Not Loading - Third-Party service partial outage

    A început 20 octombrie 2025 la 10:50 UTC · 18h 39m

    IssuesIncident minor
    Componente afectate
    AWS ec2-us-east-1USA - Analytics
    1. 20 octombrie 2025 la 10:50 UTCmonitoring

      Due to an issue with one of our third-party providers, our analytics pages were briefly not loading results on our US Server Dashboards. All other services were performing as expected. For more information, you can view the Third-Party Status Page: https://health.aws.amazon.com/health/status

    2. 20 octombrie 2025 la 16:50 UTCmonitoring

      Our service provider is continuing to monitor this issue on their side. We are not seeing any issues with our product, but we will continue to monitor this issue until it is resolved on their end. For more information, you can view the Third-Party Status Page: https://health.aws.amazon.com/health/status

    3. 21 octombrie 2025 la 05:30 UTCresolved

      This incident has been resolved.

    Spreadsheet Upload error - Create Credentials

    A început 6 octombrie 2025 la 14:34 UTC · 30m

    IssuesIncident minor
    Componente afectate
    EU - CredentialsUSA - CredentialsSandbox - Credentials
    1. 6 octombrie 2025 la 14:34 UTCidentified

      We have identified that some Issuers are experiencing an error message when trying to upload a spreadsheet to create credentials. Our developers are investigating and believe they have identified the error.

    2. 6 octombrie 2025 la 14:59 UTCidentified

      We are continuing to work on a fix for this issue.

    3. 6 octombrie 2025 la 15:04 UTCresolved

      Issue has been resolved

    Performance Degradation for the PWL Domains on USA - Credentials server

    A început 17 septembrie 2025 la 15:00 UTC · 0m

    IssuesIncident minor
    1. 17 septembrie 2025 la 16:35 UTCresolved

      We experienced approximately 5 minutes of performance degradation for the PWL Domains on the USA - Credentials server

    US Platform Performance Degredation

    A început 11 septembrie 2025 la 15:25 UTC · 3h 36m

    OutageIncident major
    Componente afectate
    USA - IntegrationsUSA - Rendering (PDF & Image)USA - Spotlight DirectoryUSA - CredentialsUSA - APIUSA - Dashboard
    1. 11 septembrie 2025 la 15:25 UTCinvestigating

      We are currently investigating this issue.

    2. 11 septembrie 2025 la 16:19 UTCinvestigating

      We are continuing to investigate this issue.

    3. 11 septembrie 2025 la 18:19 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 11 septembrie 2025 la 19:01 UTCresolved

      This incident has been resolved.

    System outage - US Server

    A început 3 septembrie 2025 la 13:00 UTC · 0m

    OutageIncident major
    1. 3 septembrie 2025 la 13:47 UTCresolved

      We experienced an incident that resulted in approximately six minutes of downtime affecting all services hosted on our US server.

    Degraded performance on EU

    A început 3 iulie 2025 la 08:27 UTC · 3h 5m

    IssuesIncident minor
    Componente afectate
    EU - Rendering (PDF & Image)EU - APIEU - Wallet PassesEU - CredentialsEU - Spotlight DirectoryEU - IntegrationsEU - AnalyticsEU - Dashboard
    1. 3 iulie 2025 la 08:27 UTCinvestigating

      We are currently investigating this issue.

    2. 3 iulie 2025 la 09:02 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 3 iulie 2025 la 09:03 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 3 iulie 2025 la 11:32 UTCresolved

      This incident has been resolved.

    Spotlight Directory page is not loading

    A început 6 iunie 2025 la 15:03 UTC · 0m

    Pending
    Componente afectate
    USA - Spotlight DirectoryEU - Spotlight DirectorySandbox - Spotlight Directory
    1. 6 iunie 2025 la 15:03 UTCresolved

      Spotlight Directory pages had temporary downtime for approximately 20 minutes. The issue was identified, a fix was implemented and it has been resolved.

    Email delivery delays

    A început 8 ianuarie 2025 la 12:36 UTC · 52m

    OutageIncident major
    Componente afectate
    EU - APIEU - CredentialsUSA - CredentialsUSA - APIEU - DashboardUSA - Dashboard
    1. 8 ianuarie 2025 la 12:36 UTCidentified

      We have confirmed an issue with our vendor Sendgrid, and are awaiting a fix from their team.

    2. 8 ianuarie 2025 la 13:28 UTCresolved

      This incident has been resolved.

    Recipient Activity page is not loading

    A început 6 ianuarie 2025 la 13:19 UTC · 28m

    IssuesIncident minor
    Componente afectate
    USA - AnalyticsEU - Analytics
    1. 6 ianuarie 2025 la 13:19 UTCinvestigating

      We are currently investigating this issue.

    2. 6 ianuarie 2025 la 13:23 UTCinvestigating

      We are continuing to investigate this issue.

    3. 6 ianuarie 2025 la 13:30 UTCidentified

      The issue has been identified and a fix is being implemented.

    4. 6 ianuarie 2025 la 13:45 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 6 ianuarie 2025 la 13:47 UTCresolved

      This incident has been resolved.

    Partial outage

    A început 20 noiembrie 2024 la 14:48 UTC · 3h 12m

    OutageIncident major
    Componente afectate
    USA - Analytics
    1. 20 noiembrie 2024 la 14:48 UTCidentified

      We have partial outage - Some users are not able to access analytics

    2. 20 noiembrie 2024 la 17:52 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 20 noiembrie 2024 la 18:00 UTCresolved

      This incident has been resolved.

    Insights Analytics Outage on US Region

    A început 20 noiembrie 2024 la 10:06 UTC · 1h 37m

    OutageIncident major
    Componente afectate
    USA - Analytics
    1. 20 noiembrie 2024 la 10:06 UTCinvestigating

      We are currently investigating this issue.

    2. 20 noiembrie 2024 la 10:19 UTCinvestigating

      We are continuing to investigate this issue.

    3. 20 noiembrie 2024 la 10:20 UTCmonitoring

      We have identified and fixed the issue. Now we are monitoring the the stability of the systems.

    4. 20 noiembrie 2024 la 11:43 UTCresolved

      This incident has been resolved.

    Email delivery delays

    A început 14 noiembrie 2024 la 16:45 UTC · 3h 41m

    OutageIncident major
    Componente afectate
    EU - APIEU - CredentialsUSA - CredentialsUSA - APIEU - DashboardUSA - Dashboard
    1. 14 noiembrie 2024 la 16:45 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 14 noiembrie 2024 la 17:08 UTCidentified

      We have confirmed this is an issue with our vendor Sendgrid, and are awaiting a fix from their team.

    3. 14 noiembrie 2024 la 20:27 UTCresolved

      This incident has been resolved.

    Slow running background jobs

    A început 6 noiembrie 2024 la 20:07 UTC · 1h 4m

    IssuesIncident minor
    Componente afectate
    USA - APIUSA - Dashboard
    1. 6 noiembrie 2024 la 20:07 UTCmonitoring

      We are seeing delays in background processing such as email delivery.

    2. 6 noiembrie 2024 la 21:11 UTCresolved

      This incident has been resolved.

    Analytics Service (EU Region) Disruption

    A început 6 noiembrie 2024 la 15:14 UTC · 59m

    OutageIncident major
    Componente afectate
    EU - Analytics
    1. 6 noiembrie 2024 la 15:14 UTCinvestigating

      We are currently investigating this issue.

    2. 6 noiembrie 2024 la 15:32 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 6 noiembrie 2024 la 15:47 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 6 noiembrie 2024 la 16:13 UTCresolved

      This incident has been resolved.

    System outage

    A început 8 octombrie 2024 la 12:40 UTC · 3h 10m

    OutageIncident critic
    Componente afectate
    USA - IntegrationsUSA - Rendering (PDF & Image)USA - Spotlight DirectoryUSA - CredentialsUSA - Wallet PassesUSA - APIUSA - Dashboard
    1. 8 octombrie 2024 la 12:40 UTCinvestigating

      We are currently investigating this issue.

    2. 8 octombrie 2024 la 12:49 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 8 octombrie 2024 la 15:50 UTCmonitoring

      We are continuing to monitor for any further issues.

    4. 8 octombrie 2024 la 15:50 UTCresolved

      This incident has been resolved.