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Istoricul incidentelor Accredible

50 incidente Accredible înregistrate începând din octombrie 2020, cu actualizări oficiale, componente afectate, durată și informații despre rezolvare.

Înapoi la starea actuală

Analytics Service (US Region) Partial Outage

A început 8 mai 2026 la 05:42 UTC 9h 59m

OutageIncident major

Componente afectate

AWS ec2-us-east-1USA - Analytics

8 mai 2026 la 05:42 UTCinvestigating
We are currently investigating this issue.
8 mai 2026 la 08:38 UTCinvestigating
We are investigating degraded service caused by an issue affecting AWS infrastructure used by our platform.
8 mai 2026 la 09:14 UTCidentified
The issue has been identified and a fix is being implemented.
8 mai 2026 la 14:26 UTCmonitoring
A fix has been implemented and we are monitoring the results.
8 mai 2026 la 14:31 UTCmonitoring
We are continuing to monitor for any further issues.
8 mai 2026 la 15:41 UTCresolved
The incident has been resolved and all our services are fully functional now.

PDF Image rendering issue - EU server

A început 24 februarie 2026 la 10:33 UTC 12m

Pending

Componente afectate

EU - Rendering (PDF & Image)

24 februarie 2026 la 10:33 UTCidentified
We are currently experiencing a brief issue with the image generating on our PDF certificates for accounts on our EU server. Our team has identified the issue and is implementing a fix.
24 februarie 2026 la 10:45 UTCresolved
This issue has been resolved. The issue lasted approximately 30 mins.

Partial System outage - Third party service outage

A început 18 noiembrie 2025 la 12:08 UTC 5h 42m

OutageIncident major

Componente afectate

USA - IntegrationsSandbox - IntegrationsEU - Rendering (PDF & Image)Sandbox - Wallet PassesSandbox - DashboardUSA - Rendering (PDF & Image)USA - Spotlight DirectoryEU - Wallet PassesSandbox - AnalyticsEU - CredentialsUSA - CredentialsUSA - Wallet PassesEU - Spotlight DirectoryEU - IntegrationsSandbox - CredentialsUSA - AnalyticsEU - AnalyticsSandbox - Spotlight DirectorySandbox - Rendering (PDF & Image)EU - DashboardUSA - Dashboard

18 noiembrie 2025 la 12:08 UTCinvestigating
Due to an issue with one of our third-party providers, our applications are currently impacted. For more information, you can view the Third-Party Status Page: https://www.cloudflarestatus.com/
18 noiembrie 2025 la 14:53 UTCmonitoring
Our third-party has implemented a fix and believes the issue has been resolved. We are seeing our pages being responsive; however, we will keep this issue as monitoring until our provider has cleared the Incident.
18 noiembrie 2025 la 17:50 UTCresolved
Our Third-Party provider has confirmed that this issue has been resolved.

Analytics Pages Not Loading - Third-Party service partial outage

A început 20 octombrie 2025 la 10:50 UTC 18h 39m

IssuesIncident minor

Componente afectate

AWS ec2-us-east-1USA - Analytics

20 octombrie 2025 la 10:50 UTCmonitoring
Due to an issue with one of our third-party providers, our analytics pages were briefly not loading results on our US Server Dashboards. All other services were performing as expected. For more information, you can view the Third-Party Status Page: https://health.aws.amazon.com/health/status
20 octombrie 2025 la 16:50 UTCmonitoring
Our service provider is continuing to monitor this issue on their side. We are not seeing any issues with our product, but we will continue to monitor this issue until it is resolved on their end. For more information, you can view the Third-Party Status Page: https://health.aws.amazon.com/health/status
21 octombrie 2025 la 05:30 UTCresolved
This incident has been resolved.

Spreadsheet Upload error - Create Credentials

A început 6 octombrie 2025 la 14:34 UTC 30m

IssuesIncident minor

Componente afectate

EU - CredentialsUSA - CredentialsSandbox - Credentials

6 octombrie 2025 la 14:34 UTCidentified
We have identified that some Issuers are experiencing an error message when trying to upload a spreadsheet to create credentials. Our developers are investigating and believe they have identified the error.
6 octombrie 2025 la 14:59 UTCidentified
We are continuing to work on a fix for this issue.
6 octombrie 2025 la 15:04 UTCresolved
Issue has been resolved

Performance Degradation for the PWL Domains on USA - Credentials server

A început 17 septembrie 2025 la 15:00 UTC 0m

IssuesIncident minor

17 septembrie 2025 la 16:35 UTCresolved
We experienced approximately 5 minutes of performance degradation for the PWL Domains on the USA - Credentials server

US Platform Performance Degredation

A început 11 septembrie 2025 la 15:25 UTC 3h 36m

OutageIncident major

Componente afectate

USA - IntegrationsUSA - Rendering (PDF & Image)USA - Spotlight DirectoryUSA - CredentialsUSA - APIUSA - Dashboard

11 septembrie 2025 la 15:25 UTCinvestigating
We are currently investigating this issue.
11 septembrie 2025 la 16:19 UTCinvestigating
We are continuing to investigate this issue.
11 septembrie 2025 la 18:19 UTCmonitoring
A fix has been implemented and we are monitoring the results.
11 septembrie 2025 la 19:01 UTCresolved
This incident has been resolved.

System outage - US Server

A început 3 septembrie 2025 la 13:00 UTC 0m

OutageIncident major

3 septembrie 2025 la 13:47 UTCresolved
We experienced an incident that resulted in approximately six minutes of downtime affecting all services hosted on our US server.

Degraded performance on EU

A început 3 iulie 2025 la 08:27 UTC 3h 5m

IssuesIncident minor

Componente afectate

EU - Rendering (PDF & Image)EU - APIEU - Wallet PassesEU - CredentialsEU - Spotlight DirectoryEU - IntegrationsEU - AnalyticsEU - Dashboard

3 iulie 2025 la 08:27 UTCinvestigating
We are currently investigating this issue.
3 iulie 2025 la 09:02 UTCidentified
The issue has been identified and a fix is being implemented.
3 iulie 2025 la 09:03 UTCmonitoring
A fix has been implemented and we are monitoring the results.
3 iulie 2025 la 11:32 UTCresolved
This incident has been resolved.

Spotlight Directory page is not loading

A început 6 iunie 2025 la 15:03 UTC 0m

Pending

Componente afectate

USA - Spotlight DirectoryEU - Spotlight DirectorySandbox - Spotlight Directory

6 iunie 2025 la 15:03 UTCresolved
Spotlight Directory pages had temporary downtime for approximately 20 minutes. The issue was identified, a fix was implemented and it has been resolved.

Email delivery delays

A început 8 ianuarie 2025 la 12:36 UTC 52m

OutageIncident major

Componente afectate

EU - APIEU - CredentialsUSA - CredentialsUSA - APIEU - DashboardUSA - Dashboard

8 ianuarie 2025 la 12:36 UTCidentified
We have confirmed an issue with our vendor Sendgrid, and are awaiting a fix from their team.
8 ianuarie 2025 la 13:28 UTCresolved
This incident has been resolved.

Recipient Activity page is not loading

A început 6 ianuarie 2025 la 13:19 UTC 28m

IssuesIncident minor

Componente afectate

USA - AnalyticsEU - Analytics

6 ianuarie 2025 la 13:19 UTCinvestigating
We are currently investigating this issue.
6 ianuarie 2025 la 13:23 UTCinvestigating
We are continuing to investigate this issue.
6 ianuarie 2025 la 13:30 UTCidentified
The issue has been identified and a fix is being implemented.
6 ianuarie 2025 la 13:45 UTCmonitoring
A fix has been implemented and we are monitoring the results.
6 ianuarie 2025 la 13:47 UTCresolved
This incident has been resolved.

Partial outage

A început 20 noiembrie 2024 la 14:48 UTC 3h 12m

OutageIncident major

Componente afectate

USA - Analytics

20 noiembrie 2024 la 14:48 UTCidentified
We have partial outage - Some users are not able to access analytics
20 noiembrie 2024 la 17:52 UTCmonitoring
A fix has been implemented and we are monitoring the results.
20 noiembrie 2024 la 18:00 UTCresolved
This incident has been resolved.

Insights Analytics Outage on US Region

A început 20 noiembrie 2024 la 10:06 UTC 1h 37m

OutageIncident major

Componente afectate

USA - Analytics

20 noiembrie 2024 la 10:06 UTCinvestigating
We are currently investigating this issue.
20 noiembrie 2024 la 10:19 UTCinvestigating
We are continuing to investigate this issue.
20 noiembrie 2024 la 10:20 UTCmonitoring
We have identified and fixed the issue. Now we are monitoring the the stability of the systems.
20 noiembrie 2024 la 11:43 UTCresolved
This incident has been resolved.

Email delivery delays

A început 14 noiembrie 2024 la 16:45 UTC 3h 41m

OutageIncident major

Componente afectate

EU - APIEU - CredentialsUSA - CredentialsUSA - APIEU - DashboardUSA - Dashboard

14 noiembrie 2024 la 16:45 UTCidentified
The issue has been identified and a fix is being implemented.
14 noiembrie 2024 la 17:08 UTCidentified
We have confirmed this is an issue with our vendor Sendgrid, and are awaiting a fix from their team.
14 noiembrie 2024 la 20:27 UTCresolved
This incident has been resolved.

Slow running background jobs

A început 6 noiembrie 2024 la 20:07 UTC 1h 4m

IssuesIncident minor

Componente afectate

USA - APIUSA - Dashboard

6 noiembrie 2024 la 20:07 UTCmonitoring
We are seeing delays in background processing such as email delivery.
6 noiembrie 2024 la 21:11 UTCresolved
This incident has been resolved.

Analytics Service (EU Region) Disruption

A început 6 noiembrie 2024 la 15:14 UTC 59m

OutageIncident major

Componente afectate

EU - Analytics

6 noiembrie 2024 la 15:14 UTCinvestigating
We are currently investigating this issue.
6 noiembrie 2024 la 15:32 UTCidentified
The issue has been identified and a fix is being implemented.
6 noiembrie 2024 la 15:47 UTCmonitoring
A fix has been implemented and we are monitoring the results.
6 noiembrie 2024 la 16:13 UTCresolved
This incident has been resolved.

System outage

A început 8 octombrie 2024 la 12:40 UTC 3h 10m

OutageIncident critic

Componente afectate

USA - IntegrationsUSA - Rendering (PDF & Image)USA - Spotlight DirectoryUSA - CredentialsUSA - Wallet PassesUSA - APIUSA - Dashboard

8 octombrie 2024 la 12:40 UTCinvestigating
We are currently investigating this issue.
8 octombrie 2024 la 12:49 UTCmonitoring
A fix has been implemented and we are monitoring the results.
8 octombrie 2024 la 15:50 UTCmonitoring
We are continuing to monitor for any further issues.
8 octombrie 2024 la 15:50 UTCresolved
This incident has been resolved.

Degraded Performance on US Platform

A început 26 iunie 2024 la 14:44 UTC 1h 42m

OutageIncident major

Componente afectate

USA - IntegrationsUSA - Rendering (PDF & Image)USA - Spotlight DirectoryUSA - CredentialsUSA - Wallet PassesUSA - AnalyticsUSA - APIUSA - Dashboard

26 iunie 2024 la 14:44 UTCinvestigating
We are currently investigating this issue.
26 iunie 2024 la 15:12 UTCidentified
The issue has been identified and a fix is being implemented.
26 iunie 2024 la 15:58 UTCmonitoring
A fix has been implemented and we are monitoring the results.
26 iunie 2024 la 16:26 UTCresolved
This incident has been resolved.

PDF Renderer Outage

A început 20 iunie 2024 la 02:13 UTC 2h 44m

Pending

Componente afectate

EU - Rendering (PDF & Image)USA - Rendering (PDF & Image)Sandbox - Rendering (PDF & Image)

20 iunie 2024 la 02:13 UTCinvestigating
We are currently investigating this issue.
20 iunie 2024 la 04:56 UTCinvestigating
We are continuing to investigate this issue.
20 iunie 2024 la 04:57 UTCresolved
This incident has been resolved.

Istoricul incidentelor Accredible | Uptimus