Istoricul incidentelor Actimo

1. 22 septembrie 2026 la 13:30 UTCinvestigating

   Investigăm în prezent unele întreruperi cu serviciile noastre video YouTube care cauzează două probleme: App playback issues: YouTube videos will not play for teacher accounts using the app. Ca un workaround, vă rugăm să găzduiți sau să creați jocuri folosind versiunea web. Anunţuri neaşteptate: Unii profesori ar putea experimenta reclame afişate în timpul videoclipurilor YouTube. Acest comportament nu este așteptat și este în curs de investigare. Echipa noastră investighează în mod activ eroarea şi lucrează la un fix. Rămâneţi pe această pagină pentru actualizări suplimentare.

2. 22 septembrie 2026 la 19:40 UTCresolved

   Acest incident a fost rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 23 iunie 2026 la 06:33 UTCinvestigating

   We are currently experiencing service limitations with our moderation tools due to technical difficulties involving a third-party vendor. While our team is actively working on a resolution, some users may encounter restricted functionality during this period.

2. 23 iunie 2026 la 12:53 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 23 iunie 2026 la 17:46 UTCresolved

   The issue with moderation is resolved. All services are fully operational.

1. 7 aprilie 2026 la 16:31 UTCinvestigating

   Some customers may experience delays in the delivery of reports. Our team is currently investigating. Please stay tuned to this page for further updates.

2. 7 aprilie 2026 la 16:53 UTCresolved

   The issue with accessing reports is resolved. All services are fully operational. Reports are being uploaded and will be made available to customers shortly

1. 16 decembrie 2025 la 10:27 UTCresolved

   We experienced issues connecting from one of our services to our Cloudfront distribution which impacted app usage from 7h24 until 8h05 today. Issue has been resolved

1. 18 noiembrie 2025 la 14:11 UTCinvestigating

   We are currently experiencing a major service disruption affecting access to our application. This is due to a confirmed outage with our upstream network provider. Our team is monitoring the situation closely and is ready to restore full service as soon as the provider resolves the underlying infrastructure issue. We will provide updates as they become available.

2. 18 noiembrie 2025 la 17:53 UTCresolved

   This incident has been resolved.

1. 6 noiembrie 2025 la 14:19 UTCinvestigating

   Some Motimate users are experiencing problems when accessing Insights. This does not seem to affect Org. Admin users. Our Engineers are working to find the root cause of this as a priority, and will employ a fix as soon as possible. Updates will follow, and we apologise for this disruption to our service in the meantime. Please contact Support if you have any questions or concerns.

2. 6 noiembrie 2025 la 14:35 UTCinvestigating

   We are continuing to investigate this issue.

3. 6 noiembrie 2025 la 20:08 UTCresolved

   This incident has been resolved.

1. 31 octombrie 2025 la 16:58 UTCinvestigating

   We are investigating an issue affecting events processing. Updates will follow shortly.

2. 31 octombrie 2025 la 17:51 UTCmonitoring

   We have implemented a fix and are currently monitoring the results across the system. While real-time functionality is restored, some historic data (such as dashboard metrics and message statistics) is being continuously backfilled.

3. 3 noiembrie 2025 la 05:33 UTCresolved

   This incident has been fully resolved. All historical data is now fully recovered

1. 18 septembrie 2025 la 08:31 UTCresolved

   At approximately 12:30 CEST on Wednesday, September 17th, an incident occurred that affected our xAPI service for multiple customers. Our engineering team resolved it quickly once the incident was discovered, and the xAPI service is now fully operational again. The interruption was caused by an unexpected side effect of a recent update that, unfortunately, was not detected during our testing process. During the downtime, affected customers did not receive live webhook updates. We are currently re-processing all missing data, and it will be sent out to ensure a complete resolution of this incident. We sincerely apologize for any inconvenience this has caused your organization. We are conducting a thorough investigation into the root cause to prevent future incidents. Thank you for your understanding. If you have any questions or concerns, please do not hesitate to contact our Support team. The Motimate Team

1. 16 mai 2025 la 15:56 UTCinvestigating

   Some customers may experience disruption when trying to generate content with AI-powered tools. Our team is currently investigating. Please stay tuned to this page for further updates.

2. 16 mai 2025 la 17:50 UTCresolved

   This incident has been resolved.

1. 15 mai 2025 la 10:47 UTCresolved

   Incident Timeframe: 11:34 – 11:49 UTC+2 On May 15, our servers experienced unexpected downtime for approximately 15 minutes due to a misconfiguration in our Continuous Deployment setup. The issue was detected at 11:34 UTC+2 and fully resolved by 11:49 UTC+2. During this time, services were unavailable for all users. Any attempts to access the application or APIs would have resulted in errors. Root Cause A recent change in our CD pipeline introduced a misconfiguration that prevented servers from starting correctly after a deployment. This error was not caught during the build phase but manifested during runtime. Preventative Measures To avoid similar incidents in the future, we are taking the following actions: Additional validation checks are being added to our CD pipeline. Improving automated deployment rollback mechanisms. We sincerely apologize for the inconvenience this caused and appreciate your patience as we work to make our systems more resilient.

1. 27 ianuarie 2025 la 10:37 UTCinvestigating

   The www.actimo.com webpage is experiencing instability. We are currently investigating the issue.

2. 27 ianuarie 2025 la 10:38 UTCinvestigating

   We are continuing to investigate this issue.

3. 27 ianuarie 2025 la 11:20 UTCinvestigating

   Vendor has located the issue and working on a fix.

4. 27 ianuarie 2025 la 14:30 UTCinvestigating

   The issues is still being fixed. Users that use the landing page to access the Actimo service, will be redirected to the service directly.

5. 28 ianuarie 2025 la 08:53 UTCinvestigating

   The fix is applied and the site is available now.

6. 28 ianuarie 2025 la 08:53 UTCresolved

   This incident has been resolved.

1. 25 septembrie 2024 la 07:08 UTCinvestigating

   Some customers may experience an error 2 message when uploading or hosting games with YouTube videos. Our team is currently investigating. Please stay tuned to this page for further updates.

2. 25 septembrie 2024 la 11:17 UTCidentified

   Some customers may experience an error 2 message when uploading or hosting games with YouTube videos. A work-around to access or adding videos to a kahoot would be to use the Kahoot! mobile app or by uploading Vimeo videos. Our team is currently working on a fix. Please stay tuned to this page for further updates.

3. 25 septembrie 2024 la 12:11 UTCresolved

   The issue some customers experienced with uploading and hosting YouTube videos in kahoots is now temporarily resolved. The fix involves a different player that might display commercial content - we are working on reverting back to the original player to secure an ad-free experience. The feature for using Vimeo-videos is not impacted. All services are fully operational.

1. 17 septembrie 2024 la 19:21 UTCresolved

   Over the weekend, our service experienced instability starting Saturday and continuing into part of Sunday. This was due to an issue with one of our load balancers, which plays a key role in managing traffic to our systems. What Happened: While performing maintenance on our load balancers, one of them was experiencing issues. This meant it wasn’t working as expected, which caused instability in our service. The issue was identified and brought to our attention by our Customer Success Managers (CSMs) on Sunday. Resolution: Once we were alerted, our team promptly investigated and found the root cause. By 1:20 PM on Sunday, we had fixed the issue and restored the service to normal.

2. 17 septembrie 2024 la 19:21 UTCpostmortem

   What We’re Doing to Prevent This: We’ve implemented additional checks in our maintenance process to ensure that this type of issue doesn’t happen again. We’ve also enhanced our alerting mechanisms to catch such issues sooner. In addition, we’ve rolled out a new feature that allows our CSMs to directly alert and send a page to our on-call engineers for faster response times in the event of any future incidents. Impact: The service instability affected our systems intermittently during Saturday and part of Sunday. We deeply regret the inconvenience caused and are taking steps to improve our processes to avoid similar issues going forward. Conclusion: We’re committed to providing reliable service, and we appreciate your understanding as we work to strengthen our systems and improve incident response times.

1. 11 septembrie 2024 la 16:50 UTCinvestigating

   Some customers may experience kahoot.com to load slowly or that some pages are unavailable. To be able to login to your account go to create.kahoot.it Our team is currently investigating. Please stay tuned to this page for further updates.

2. 11 septembrie 2024 la 17:30 UTCresolved

   The issue with logging into kahoot.com is resolved. All services are fully operational.

1. 26 ianuarie 2024 la 12:21 UTCinvestigating

   Some users may be experiencing difficulty when logging in to Kahoot! and creating an account. Our team is currently investigating these issues related to login. Please stay tuned to this page for further updates.

2. 26 ianuarie 2024 la 13:24 UTCresolved

   The issue with logging into kahoot.com and creating an account is resolved. All services are fully operational.

1. 19 ianuarie 2024 la 16:27 UTCinvestigating

   Some customers may experience kahoot.com to load slowly or that some pages are unavailable. Our team is currently investigating. Please stay tuned to this page for further updates. Trouble logging in to your Kahoot account? Go directly to https://create.kahoot.it/auth/login Our contact form is not displaying at the moment. Please email [email protected] for any assistance.

2. 19 ianuarie 2024 la 17:48 UTCresolved

   The issue with accessing kahoot.com is resolved. All services are fully operational.

1. 13 octombrie 2023 la 10:26 UTCinvestigating

   Some customers may experience kahoot.com to load slowly or that some pages are unavailable. Our team is currently investigating. Please stay tuned to this page for further updates.

2. 13 octombrie 2023 la 13:53 UTCresolved

   The issue with accessing kahoot.com is resolved. All services are fully operational.

1. 9 octombrie 2023 la 11:13 UTCinvestigating

   Public links on Actimo messages are experiencing access issues. Support team is investigating root cause and possible fix.

2. 9 octombrie 2023 la 11:20 UTCidentified

   The issue has been identified and recovery has been started.

3. 9 octombrie 2023 la 14:52 UTCresolved

   The incident has been resolved and messages should be accesible from public links again.

1. 14 iunie 2023 la 14:09 UTCresolved

   Incident summary: Automatic deployment of the new version failed Description: While deploying an update to them, automatic deployment failed and brought a few production servers. The incident was spotted immediately and the servers were recovered shortly. You might have experienced a brief window of downtime (3-5 minutes) between 15:41 and 15:53 CET Resolution: The script for automatic deployment will be revised and adjusted to prevent it from happening in the future. All systems are operational

1. 12 iunie 2023 la 10:14 UTCinvestigating

   We are currently investigating this issue.

2. 12 iunie 2023 la 11:03 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 12 iunie 2023 la 11:15 UTCidentified

   We are continuing to work on a fix for this issue.

4. 12 iunie 2023 la 11:48 UTCidentified

   Motimate is operational now, we are still fixing data failure.

5. 12 iunie 2023 la 13:58 UTCmonitoring

   Excel reports service is operational.

6. 12 iunie 2023 la 15:47 UTCresolved

   This incident has been resolved.