Istoricul incidentelor Afterpay

1. 23 septembrie 2026 la 00:46 UTCmonitoring

   Unii consumatori Afterpay din SUA au avut probleme intermitente atunci când au încercat să verifice pe site-uri comerciale. Este posibil ca utilizatorii afectați să nu fi putut obține o limită de cheltuieli sau să fi încheiat o achiziție. Problema a fost cauzată de o întrerupere a bazei de date interne care afectează temporar serviciile de comandă. Am identificat și atenuat cauza principală și continuăm să monitorizăm.

2. 23 septembrie 2026 la 01:05 UTCresolved

   Am confirmat că serviciile de control sunt pe deplin operaţionale. Mulţumesc pentru răbdare.

Traducere automată din actualizarea oficială a incidentului.

1. 3 septembrie 2026 la 00:27 UTCinvestigating

   > În prezent, ne confruntăm cu o perturbare care afectează o parte din capacitatea noastră de a răspunde la anchetele de sprijinire a clienților. Echipa noastră lucrează activ pentru a rezolva această problemă cât mai repede posibil. Apreciem răbdarea dumneavoastră și vă vom oferi actualizări pe măsură ce devin disponibile mai multe informații.

2. 3 septembrie 2026 la 01:55 UTCresolved

   Întreruperile care afectează capacitatea noastră de a răspunde la anchetele de sprijin pentru clienți au fost rezolvate. Echipa noastră este din nou on-line și manipularea contactelor în mod normal. Ne cerem scuze pentru orice întârziere pe care aţi avut-o şi vă mulţumim pentru răbdare.

Traducere automată din actualizarea oficială a incidentului.

1. 15 august 2026 la 04:45 UTCinvestigating

   În prezent ne confruntăm cu întreruperi intermitente cu procesarea plăților Mastercard. Ca o soluţie, recomandăm clienţilor să utilizeze o formă de plată non-Mastercard dacă este disponibilă. Abilitatea ta de a accepta plăţi este prioritatea noastră şi echipa noastră de ingineri investighează această problemă. Vă apreciem răbdarea în timpul acestei întreruperi.

2. 15 august 2026 la 05:55 UTCresolved

   Problema anterioară cu procesarea plăților Mastercard a fost rezolvată acum. Apreciem răbdarea dumneavoastră pe parcursul acestui proces de rezoluție.

Traducere automată din actualizarea oficială a incidentului.

1. 20 iulie 2026 la 22:46 UTCinvestigating

   Avem în prezent o problemă cu chat-ul nostru de suport în aplicație în cazul în care răspunsurile nu pot fi afișate. Dacă aveți nevoie de asistență, vă rugăm să ne contactați prin e-mail sau telefon. US: 1 833 844 8095 Canada: 1 833 918 6111 Australia: Noua Zeelandă: Ne cerem scuze pentru neplăceri şi ne străduim să rezolvăm problema cât mai repede posibil.

2. 20 iulie 2026 la 23:32 UTCresolved

   Echipa noastră a rezolvat problema anterioară cu chat-ul în aplicație. Vă apreciem răbdarea în timp ce ne străduim să rezolvăm această problemă.

Traducere automată din actualizarea oficială a incidentului.

1. 10 iulie 2026 la 18:09 UTCinvestigating

   We are currently investigating an issue impacting online checkout conversions in the US region. A subset of payment authorizations are failing, which may result in customers being unable to complete purchases. Our engineering team is actively working to identify and resolve the root cause.

2. 10 iulie 2026 la 18:21 UTCresolved

   Following monitoring we can confirm that transactions have recovered to normal levels and the issue resolved.

1. 3 iulie 2026 la 00:21 UTCinvestigating

   We are investigating an issue where some Afterpay orders placed through Shopify are being automatically reversed. This is primarily affecting merchants in Australia. Consumers may see their Afterpay payment cancelled shortly after a successful checkout. We will provide further updates as more information becomes available.

2. 3 iulie 2026 la 00:45 UTCidentified

   We have identified an upstream rate-limiting event impacting payment confirmation callbacks to Shopify. Affected customers may see their Afterpay payment cancelled shortly after a successful checkout. We are actively working with the relevant teams to resolve this. We will provide further updates as more information becomes available.

3. 3 iulie 2026 la 03:41 UTCmonitoring

   Shopify has confirmed they have implemented a fix on their side. We are continuing to monitor the situation to ensure stability.

4. 3 iulie 2026 la 04:13 UTCresolved

   Our monitoring has confirmed all Afterpay payments on Shopify in Australia are processing and confirming normally. No further impact is expected. We apologise for any inconvenience caused.

1. 2 iulie 2026 la 05:24 UTCidentified

   We are investigating an issue where some Afterpay customers on Shopify in Australia are seeing an error page after completing their payment. Payments are processing successfully, but the confirmation page is not loading correctly for some customers, which may lead them to believe the payment did not go through. We are actively investigating the root cause and working toward a resolution.

2. 2 iulie 2026 la 05:57 UTCresolved

   The issue has been identified and mitigated. A recent rollout was causing payment confirmation redirects to be incorrectly blocked by a firewall rule. No payments were lost during this incident; the issue only affected the confirmation page displayed to customers after payment had already been processed. We apologise for any inconvenience.

1. 8 mai 2026 la 04:17 UTCidentified

   We are experiencing an elevated rate of Afterpay In-Store declined transactions. Please request customers try tapping their Afterpay card again, as this may help the payment go through.

2. 8 mai 2026 la 05:37 UTCidentified

   In-store decline rates for AU, NZ transactions have recovered to normal levels. We are continuing to monitor US, CA regions.

3. 8 mai 2026 la 06:37 UTCmonitoring

   Decline rates have returned to normal levels. We are continuing to monitor US, CA with our downstream provider.

4. 8 mai 2026 la 13:32 UTCresolved

   Following monitoring we can confirm that transactions have recovered to normal levels and the issue resolved.

1. 8 mai 2026 la 03:20 UTCinvestigating

   We are experiencing an elevated rate of Afterpay In-Store declined transactions. Please request customers try tapping their Afterpay card again, as this may help the payment go through.

2. 8 mai 2026 la 03:28 UTCmonitoring

   Payment approval rates have returned to normal levels, we are continuing to monitor to ensure full restoration.

3. 8 mai 2026 la 03:35 UTCresolved

   Service has returned to normal.

1. 8 mai 2026 la 00:45 UTCinvestigating

   We're currently experiencing a service outage in checkout conversion. We're actively investigating and will provide an update as soon as possible.

2. 8 mai 2026 la 01:10 UTCidentified

   An incident with a downstream provider is impacting latency. We are investigating the matter further and share further updates as soon as possible.

3. 8 mai 2026 la 01:27 UTCmonitoring

   Afterpay API services are operational. We are continuing to monitor for any ongoing impact from downstream providers.

4. 8 mai 2026 la 02:08 UTCresolved

   Earlier today, an infrastructure issue at a third-party cloud provider caused temporary disruption to Afterpay services. Some merchants may have experienced increased latency during the affected window. The issue is resolved and services are operating normally.

1. 6 mai 2026 la 18:37 UTCinvestigating

   We are currently investigating an issue with virtual card and button integrations for Afterpay & Cash App Pay that are experiencing elevated decline rates. We will provide a further update shortly. Thank you for your patience. Sincerely, Cash App Merchant Services

2. 6 mai 2026 la 18:56 UTCresolved

   We can confirm that this issue is now resolved.

1. 20 martie 2026 la 02:53 UTCinvestigating

   ``` We are currently investigating an issue affecting Pay Monthly (Buy Now, Pay Later). Some customers may be unable to access Pay Monthly at checkout or view their account details. Our engineering team is actively working on a fix. We will provide updates as the situation progresses. ```

2. 20 martie 2026 la 03:30 UTCresolved

   Some customers may have experienced issues with Pay Monthly account services. This has been resolved and all services are now operating normally.

1. 18 februarie 2026 la 09:45 UTCresolved

   Service has been successfully restored. Thank you for your patience. We will continue monitoring to ensure ongoing stability.

2. 18 februarie 2026 la 09:45 UTCidentified

   Partial service restoration has been achieved - Successful orders are now being processed. The team is still working on full service restoration.

3. 18 februarie 2026 la 09:45 UTCidentified

   We are actively working to restore service following the degradation. We apologise for the inconvenience.

4. 18 februarie 2026 la 09:45 UTCidentified

   We have identified that the issue is caused by a third-party service. Our team is actively working to restore full service as quickly as possible.

5. 18 februarie 2026 la 09:45 UTCinvestigating

   We're currently investigating a service degradation in the US region, affecting multiple endpoints. We're addressing this issue with the highest priority. We will update with further details.

1. 18 februarie 2026 la 09:45 UTCinvestigating

   We're currently investigating a service degradation across all regions. It's affecting multiple endpoints. The team is working on this as a priority, An update will be provided as soon as possible.

2. 18 februarie 2026 la 09:45 UTCinvestigating

   The degradation continues. The team is actively responding and is continuing to investigate.

3. 18 februarie 2026 la 09:45 UTCinvestigating

   The team is actively investigating the issue.

4. 18 februarie 2026 la 09:45 UTCmonitoring

   Service has been restored in AU. Restoration efforts are still ongoing for other regions.

5. 18 februarie 2026 la 09:45 UTCresolved

   Services is now restored for both AU & US and we will continue to monitor.

6. 18 februarie 2026 la 09:45 UTCinvestigating

   Service has degraded across all environments again. The team is working to restore stability.

7. 18 februarie 2026 la 09:45 UTCresolved

   Services is now restored and we will continue to monitor.

8. 18 februarie 2026 la 09:45 UTCinvestigating

   Service in the US has degraded again. The team is actively working to restore stability.

9. 18 februarie 2026 la 09:45 UTCidentified

   The issue has been identified as originating from a third-party vendor. We are actively working to restore full service as quickly as possible.

10. 18 februarie 2026 la 09:45 UTCresolved

    Service is now restored. We will continue to monitor the service to ensure availability.

11. 18 februarie 2026 la 09:45 UTCidentified

    Degradation remains in US regions, the team continue to respond and work to restore full service.

12. 18 februarie 2026 la 09:45 UTCmonitoring

    Third party vendor has confirmed they have implemented a fix and we are beginning to observe significant signs of recovery in US/CA - we will continue to monitor.

13. 18 februarie 2026 la 09:45 UTCidentified

    The third-party vendor is actively working to resolve the issue that is causing degradation in the US/CA region. We will continue to provide updates as more information becomes available.

1. 18 februarie 2026 la 09:45 UTCresolved

   Services is now restored. We will continue to monitor the service to ensure service availability.

2. 18 februarie 2026 la 09:45 UTCinvestigating

   We're currently experiencing a partial service degradation in checkout conversion. We're actively investigating and will provide an update as soon as possible.