Istoricul incidentelor Alertmedia

1. 1 septembrie 2026 la 16:40 UTCidentified

   Am identificat o problemă cu unul dintre furnizorii noştri de mesagerie (Twilio) care afectează transmiterea unor mesaje SMS şi livrarea vocală de pe platformă (notificări, avertismente de ameninţare, răspuns la incidente, avertismente de risc de călătorie). Echipa noastră de Inginerie investighează şi revizuieşte impactul şi potenţialele atenuări. Lucrăm cu Twilio pentru a monitoriza această problemă. Twilio's status page: https://status.twilio.com/ Aproximativ 10% din SMS-urile SMS-urilor cedează.

2. 1 septembrie 2026 la 17:20 UTCidentified

   Continuăm să monitorizăm problema cu Twilio. Problema disponibilităţii vocale a fost identificată şi este implementată o soluţie. Problema întârzierilor SMS a fost identificată şi inginerii lucrează la o soluţie. Twilio's status page: https://status.twilio.com/

3. 1 septembrie 2026 la 17:36 UTCmonitoring

   Fixes au fost aplicate pentru SMS și Voice și începem să vedem o reducere a ratelor de eroare. Funcţionalitatea pentru voce şi SMS revine la normal. Vom continua să monitorizăm această problemă. Twilio's status page: https://status.twilio.com/

4. 1 septembrie 2026 la 18:26 UTCresolved

   Acest incident a fost rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 4 iunie 2026 la 21:05 UTCinvestigating

   We are aware of some users experiencing issues with login in via mobile for both Android and iOS systems. The web app is working as expected. The team is investigating

2. 4 iunie 2026 la 23:11 UTCinvestigating

   We are continuing to investigate the issue

3. 5 iunie 2026 la 00:07 UTCidentified

   The issue has been identified and we are working to resolve this issue for customers as soon as possible

4. 5 iunie 2026 la 02:18 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 5 iunie 2026 la 14:19 UTCresolved

   This incident has been resolved.

1. 3 iunie 2026 la 19:14 UTCidentified

   We have identified an issue that is causing some user imports to fail under specific conditions and are working to implement a fix.

2. 3 iunie 2026 la 21:03 UTCmonitoring

   We are currently deploying a fix for this issue.

3. 4 iunie 2026 la 02:09 UTCresolved

   This incident has been resolved.

1. 14 ianuarie 2026 la 18:39 UTCmonitoring

   We are currently monitoring the ongoing issues with Verizon's (US) mobile network. SMS and Voice messages to Verizon phone numbers may be delayed or fail to deliver while these issues persist.

2. 15 ianuarie 2026 la 03:32 UTCresolved

   The outage is resolved, according to Verizon.

1. 13 ianuarie 2026 la 19:17 UTCinvestigating

   We are currently investigating reports of intermittent latency in the app and on login

2. 13 ianuarie 2026 la 19:46 UTCidentified

   The issue has been identified and we are working on a fix.

3. 13 ianuarie 2026 la 19:58 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 13 ianuarie 2026 la 20:31 UTCresolved

   This incident has been resolved

1. 2 decembrie 2025 la 17:17 UTCinvestigating

   We are investigating an incident that is preventing users from logging in.

2. 2 decembrie 2025 la 17:27 UTCmonitoring

   Systems are back to normal, users should be able to login. We are monitoring the issue

3. 2 decembrie 2025 la 17:46 UTCresolved

   This incident has been resolved.

1. 18 noiembrie 2025 la 18:03 UTCidentified

   We have identified an issue when attempting to load the Threat History and Safety maps in our dashboard and are working on a fix.

2. 18 noiembrie 2025 la 22:42 UTCresolved

   A fix has been implemented and we are monitoring the results. Both Threat History and Safety Maps are responsive.

1. 14 noiembrie 2025 la 20:04 UTCinvestigating

   We’re currently investigating reports of SFTP upload failures affecting some customers. Our engineering team is investigating the issue.

2. 15 noiembrie 2025 la 00:59 UTCmonitoring

   A fix has been applied and we are monitoring the environment.

3. 15 noiembrie 2025 la 02:27 UTCresolved

   This incident has been resolved.

1. 20 octombrie 2025 la 09:46 UTCidentified

   AWS services are recovering and we are mitigating impact where possible. The service responsible for notification sends is degraded, delaying notifications, threat warnings, and incident response tasks.

2. 20 octombrie 2025 la 10:05 UTCidentified

   Notification sends are processing. Recovery in progress.

3. 20 octombrie 2025 la 10:05 UTCidentified

   Updated impacted components

4. 20 octombrie 2025 la 11:50 UTCidentified

   Notification sends and threat warnings are operational. FTP imports are not currently processing.

5. 20 octombrie 2025 la 12:34 UTCidentified

   FTP imports are not currently processing. Employee Safety Monitoring is down.

6. 20 octombrie 2025 la 12:55 UTCidentified

   FTP imports are operational in the NA2 production environment. They are not processing in the NA1 production environment.

7. 20 octombrie 2025 la 15:24 UTCidentified

   FTP Imports are not processing in either environment

8. 20 octombrie 2025 la 17:56 UTCidentified

   We are experiencing delayed notifications due to downstream providers. FTP Import performance is still degraded for both environments

9. 20 octombrie 2025 la 18:51 UTCidentified

   There remain issues related to SFTP (AWS Transfer Family Service) that are still causing import issues.

10. 20 octombrie 2025 la 20:08 UTCmonitoring

    We are continuing to see delays in sending Threat Warnings

11. 20 octombrie 2025 la 21:00 UTCmonitoring

    Threat Warnings are operational and we are continuing to monitor the situation for Imports

12. 20 octombrie 2025 la 21:04 UTCmonitoring

    All systems are back to operational status. We will continue monitor the situation.

13. 21 octombrie 2025 la 09:09 UTCresolved

    This incident has been resolved.

1. 26 septembrie 2025 la 15:02 UTCinvestigating

   Escalation messages are unable to send for some customers. All other message types are able to send. Our team is investigating the issue.

2. 26 septembrie 2025 la 15:22 UTCidentified

   The issue has been identified and a fix is being applied.

3. 26 septembrie 2025 la 17:16 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 26 septembrie 2025 la 17:31 UTCresolved

   The incident has been resolved. Escalations function as expected for all customers.

1. 13 mai 2025 la 21:03 UTCmonitoring

   Threat warnings are degraded for some customers and we are working to restore full service. Some threat warnings were not delivered due to missing data during processing. We’ve identified the issue and are actively backfilling the data to ensure alerts are complete and accurate. Full restoration will take a few hours.

2. 13 mai 2025 la 22:04 UTCresolved

   Threat warnings are degraded for some customers and we are working to restore full service. Some threat warnings were not delivered due to missing data during processing. We’ve identified the issue and are actively backfilling the data to ensure alerts are complete and accurate. Full restoration will take a few hours.

1. 13 mai 2025 la 22:18 UTCmonitoring

   Threat warnings are degraded for some customers and we are working to restore full service. Some threat warnings were not delivered due to missing data during processing. We’ve identified the issue and are actively backfilling the data to ensure alerts are complete and accurate. Full restoration will take a few hours.

2. 14 mai 2025 la 15:08 UTCmonitoring

   The backfill of the data is almost complete. Full threat warning coverage has been restored for the majority of customers.

3. 14 mai 2025 la 19:56 UTCresolved

   The backfill process has completed and full threat warning coverage has been restored for all customers.

1. 26 martie 2025 la 22:06 UTCidentified

   We have identified an issue that is preventing some users from being able to log in and are working on a fix.

2. 26 martie 2025 la 22:17 UTCresolved

   This issue has been resolved and all users should be able to log in as normal.

1. 11 martie 2025 la 17:49 UTCinvestigating

   We are currently investigating an issue that is causing some users to be unable to access the AlertMedia Dashboard.

2. 11 martie 2025 la 18:19 UTCmonitoring

   We are monitoring the issue, services are restored.

3. 11 martie 2025 la 18:58 UTCresolved

   This incident has been resolved.

1. 20 februarie 2025 la 19:31 UTCinvestigating

   We are currently investigating an issue that is causing user import via SFTP to be inaccessible for some customers.

2. 20 februarie 2025 la 19:37 UTCmonitoring

   We have implemented a fix for the SFTP issues we were experiencing and are monitoring the system as performance improves.

3. 20 februarie 2025 la 19:56 UTCresolved

   This incident has been resolved.

1. 13 februarie 2025 la 16:03 UTCinvestigating

   We are currently investigating an issue that is causing slowness in the AlertMedia systems

2. 13 februarie 2025 la 16:19 UTCmonitoring

   The system should be coming back to normal performance levels. We are continuing to investigate the issue

3. 13 februarie 2025 la 18:36 UTCresolved

   The incident has been resolved, all systems should be running as expected.

1. 28 ianuarie 2025 la 13:50 UTCinvestigating

   We are currently investigating an issue that is causing some voice notifications and incoming calls to Emergency Lines to fail.

2. 28 ianuarie 2025 la 14:11 UTCidentified

   We have identified the issue causing some voice notifications and incoming calls to Emergency Lines to fail and are working with our partners to resolve the issue.

3. 28 ianuarie 2025 la 14:58 UTCresolved

   This incident has been resolved. Voice notifications and incoming calls to Emergency lines have returned to normal.

1. 13 noiembrie 2024 la 13:29 UTCmonitoring

   Users are experiencing intermittent delays in loading map layers. The root cause is performance issues with the ArcGIS service (see https://status.arcgis.com/). We are monitoring the issue.

2. 13 noiembrie 2024 la 14:37 UTCresolved

   We are seeing recovery of our Visual Intelligence systems as ArcGIS reports the issue on their end has stabilized.

1. 26 septembrie 2024 la 17:27 UTCinvestigating

   We are currently investigating an issue that is causing users to be unable to access the AlertMedia Dashboard.

2. 26 septembrie 2024 la 17:38 UTCmonitoring

   The AlertMedia dashboard has returned to a healthy operational state. We will continue to monitor the fix in place to ensure continued performance.

3. 26 septembrie 2024 la 17:53 UTCresolved

   This incident has been resolved.

1. 19 aprilie 2024 la 18:12 UTCinvestigating

   We are investigating an issue with Imports and group updates.

2. 19 aprilie 2024 la 18:52 UTCidentified

   The issue has been identified and we are working on a fix

3. 19 aprilie 2024 la 20:09 UTCidentified

   We are continuing to work on implementing the fix for ongoing performance issues with imports.

4. 19 aprilie 2024 la 20:41 UTCmonitoring

   The fix has been deployed to production, and we're seeing the system recover. We will continue to monitor and update this page once all systems are confirmed to be recovered and stable.

5. 19 aprilie 2024 la 21:00 UTCresolved

   This incident has been resolved.